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All 58 Long Beach hotels

Hotel Maya - a DoubleTree by Hilton Hotel

3.5 of 5 Hotel   |   700 Queensway Drive, Long Beach, CA 90802
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Ranked #13 of 58 Hotels in Long Beach
A recent review
5 of 5 stars reviewed 1 week ago
NMGIRL78 Las Cruces, New Mexico
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845 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bromley, United Kingdom
Top Contributor
128 reviews 128 reviews
39 hotel reviews
105 helpful votes 105 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I have been travelling the world on business & leisure for over 35 years, and stayed in over 40 Countries. Hilton is my preferred Hotel chain. This Hotel is not a typical Hilton, or even a typical Doubletree. We had been told this was a ‘4-star’ hotel - “exotic and upscale” on Hilton website - and we could get 24-hour... More

Was this review helpful? Yes
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give... More

Las Cruces, New Mexico
Top Contributor
96 reviews 96 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for three days prior to a cruise. Absolutely outstanding views of the bay and Long Beach. The open air deck off restaurant has unbelievable appetizer prices each evening. Staff was so nice. We travel a lot. We'll be back!

Was this review helpful? Yes
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the great feedback and we are so glad you enjoyed a great stay prior to your crusie! More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Paid for an oceanview king room which was overpriced, dirty, noisy and dated. Disgusting stains over all furniture, carpet and bedding. Air conditioner so noisy we could not sleep. Paid for park and cruise - could not find a knowledgeable or helpful front desk staff or manager to arrange a shuttle to the port. Don't bother with the restaurant if... More

Was this review helpful? Yes 1
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the feedback of your eperience during your stay. I apologize that from check in to check out you had issues. I would aprpeciate you contacting me directly at kristi.allen@hilton.com so we may review and investiagate what happened. This si not normal feedback and we want to review immedaitley and correct. More

Houston, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked here because I am a Diamond member and didn't even think to look at pictures...figured it was a Double Tree, and that is usually good enough to book on. It is a very unique Double Tree / Hilton property. Does not resemble anything that Hilton members are used to...but in the best way. Staff at the front desk... More

Was this review helpful? Yes
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your glowing review. You hit the nail on the head with saying we are very unique and not a typical Hilton/DoubleTree like most Honors are used to. Sometimes the boutique style of the hotel can be too much for those used to a normal DoubleTree and then the other half loves it...we are glad you are in... More

Vero Beach, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This property came highly recommended by a friend, but I think she only toured the common areas and meeting space. The sleeping rooms were not what I expected. The beds were comfortable, but everything else in the room was dirty and old - carpet and chairs were stained, wallpaper was ripped, etc. A/C was the noisiest I've ever heard (freight-train... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your feedback and we appreciate you staying with us. I apologize you found the hotel room unsatisfactory as we certainly strive to exceed our guests expectations. We begin a rooms renovation in November where we will be replacing all AC units and refreshing the rooms. We hope you return next year and change your mind on the... More

New York, United States
1 review
5 of 5 stars Reviewed 1 week ago

I began a long business trip with a stay at the Hotel Maya, and it really set the tone for a great journey. The welcome staff could not have been more accommodating, the rooms were beautiful and felt "different" than a typical hotel -- maybe it's just because it was more colorful and the room was at an angle, but... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the beautiful review. We are glad we set the tone for a wonderful trip and hope you return again soon! More

Lacey, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

The expecation was high, but it ended up to be just average especially for the price paid for one night stay. They have great location, but need more people to really embrace the experience that should accompany price paid for overnight stays. Paying for parking on top of overnight stay seemed overkill since they have so many other venues happening... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the feedback. As you mentioned parking and running out of it, it is the reason we charge so that people dont take advantage and park at the hotel while attending evetns nearby at the Queen mary, the aquarium and the reef next door. We try very hard to keep the parking for hotel guests as parking is... More

Nashville, TN, United States
1 review
5 of 5 stars Reviewed 1 week ago

My mom and I stayed the weekend and brought bicycles. There is a bike path that leads directly out of the hotel and aaaallllllll over the city. We rode for miles and miles each day and then returned each evening to sit on our patio, drink wine, watch the boats in the small marina, and people watch as fellow guests... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

We loved your review! We are so happy we could be part of this memory for you and hope we see you back here again soon! More

Los Angeles, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great location but not worth it. We upgraded to an ocean view king room which had a beautiful view from the 5th floor overlooking the patio of the restaurant. First of all, there is an elevator but not until after you haul your luggage up a set of stairs to the elevator. The room decor was old and dated. Popcorn... More

Was this review helpful? Yes 2
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your comments inregards to your stay. Only building two has stairs so I am guessing you stayed in that building. The building does have two entrances to it and the second one does not include stairs so I will follow up with the staff in an effort to guide guests through the non stair entrance. The AC... More

Wakefield, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here in September 2014, loved it. Very near the town, a free bus to town, and back, but you can walk it's just over the bridge. The rooms are big and clean, with everything you need. The staff were helpful, and friendly. Would stay again.

Was this review helpful? Yes 1
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review. Please come visit again when you are back in the states! More

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Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Address: 700 Queensway Drive, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Maya - a DoubleTree by Hilton Hotel 3.5*
Number of rooms: 199
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Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel

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