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Hotel Maya - a DoubleTree by Hilton Hotel

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700 Queensway Drive, Long Beach, CA 90802
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Hotel Maya - a DoubleTree by Hilton Hotel
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992 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin, TX
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel for extended perios of time last year and through February of this year. Generraly, the hotel is nice hotel that ould have received a very good to excellent rating except for the treatment I received on my last few stays. Last year the rooms needed quite a bit of updating and as of February they... More 

Was this review helpful? Yes 2
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your feedback. I am glad you like the renovated rooms much better. Please reach out to me directly at Kristi.allen@hilton.com so I may research your comments in regards tot eh front desk manager. We appreciate all of our guests and especially our long term guests and want to make them happy within reason. I since I have... More 

1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

I went to this hotel on a weekend and stayed for only a day. The hotel rooms that were next to us had left their food outside their door for pickup. They were there when we checked in at noon and there when we checked out the next day. It was disgusting, because the had rodents running around the campus... More 

Was this review helpful? Yes
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your feedback. I am the general manager and haven't heard anything about your stay nor do I have any messages from you. Please reach out to me at Kristi.allen@hilton.com so that we may research and correct any issues. This is not typical of the experience as you can see by the other reviews so please contact me... More 

Nashville, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

We stayed at Hotel Maya two nights. Our plan was to be close to the Catalina Island Ferry. The closest ferry is no longer in operation, but the hotel staff was very helpful and offered a free shuttle to the ferry in downtown Long Beach. Beautiful view from room!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Glad you liked it despite the ferry move. We always offer complimentary shuttles to the Catalina ferry and Long Beach cruise terminals based on availability. Come back and enjoy the hotel soon! More 

Noida, India
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Had very nice time here. The stay was very peaceful and comfortable. The hotel location is great, staff was very friendly. You could take cruises or take a stroll along side the river, the view is awesome. Highly recommended!!

Was this review helpful? Yes
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the excellent review...come back soon! More 

Bowness-on-Windermere, United Kingdom
Top Contributor
53 reviews 53 reviews
31 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago

On a sunny day with great views of the Queen Mary this would be a delightful place to stay. However it is a large complex, our room was the furthest from reception and it bucketed down all day. This meant that walkways were under water and the floors outside very slippy [my wife fell but fortunately was reasonably unscathed] The... More 

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Luckily it only rains 11 days a year in Long Beach. So sorry...Come back and enjoy us again in the sun! More 

San Diego, United States
1 review
4 of 5 stars Reviewed 1 week ago

We enjoyed a wedding weekend with friends and family. The rooms were clean and comfortable and the view from our room was beautiful. The Queen Mary is within walking distance and there is much to do. We Enjoyed breakfast at Fuego with the option of buffet or ala carte, We had ala carte and it was delicious.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the good review and we are glad you liked it. Come back soon. More 

Preston, United Kingdom
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was a bit chaotic when we arrived, because the machine that cut the bedroom keys had broken down, so we didn't get our room keys until 10pm. However the staff were very good-natured, locking and unlocking our room with their master key as we needed. The location is opposite the main part of Long Beach with the Queen... More 

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the nice review and for being so understanding about the key issue that is now fixed. We are glad you enjoyed your stay with us! More 

Bakersfield, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We spent my husband 50th Birthday at the Hotel Maya and it was a dream come true. This was not our first stay and won't be our last. Mr. Fernando Chavez and front office staff just blew us away with..

Was this review helpful? Yes 1
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Happy Birthday...so glad you spent it with us amd enjoyed it. More 

Fountain Valley, California
Top Contributor
146 reviews 146 reviews
36 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We love this place. We stayed in Building 1 facing the channel. No pool or event noise, and a great view. We enjoyed a large room with a comfy bed and soft towels. Breakfast was very good. I inadvertently left my purse in the room when we checked out and it was returned with my cash and credit cards all... More 

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for staying with us and we hope you come again! More 

Top Contributor
150 reviews 150 reviews
15 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent 1 night at the Hotel Maya after celebrating my husband's birthday at Sir Winston's on the Queen Mary. We have eaten at Fuego several times, but this was our first stay at the Hotel. At check-in we were upgraded to a balcony room and that set the tone for the stay. We had an amazing view of Queensway Bay... More 

Was this review helpful? Yes
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

So happy you chose to spend your birthday with us and we are glad you enjoyed it! More 

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