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Hotel Maya - a DoubleTree by Hilton Hotel

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700 Queensway Drive, Long Beach, CA 90802
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Hotel Maya - a DoubleTree by Hilton Hotel
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Hotel Maya - a DoubleTree by Hilton Hotel
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955 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cheshire
Top Contributor
74 reviews 74 reviews
33 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Initially the 4 blocks of accommodation look like the self catering accommodation you get in the Canary Islands or other Spanish resorts. However this may be the only thing not to like about this place. Mexican flavours of décor and style abound, good attention to detail with fire pits at night and comfy seats all laid out on find sand... More 

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San Diego, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

The black mold on the caulk line in the bathroom was very off putting. In addition to mold being along the back part of the tub at the caulk line, the upper corner of the wall also had black mold. When I informed staff about the problem at check out, I was told, "Oh, sorry about that." Additionally, there is... More 

Review collected in partnership with DoubleTree by Hilton

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the comments. We strive to exceed all of our guests expectations and apologize that we have failed in this case. We will review your feedback with the team and address. We hope that you return to the Maya. More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

I love this hotel my bff always takes me when she go's to the hotel the pool is nice and warm. The rooms are beautiful. The food is delicious and its fun that we get to do smores at night after a wonder ful day. They also let you rent bicycles and its really. This is a wonderful hotel :-)

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Greendale, Wisconsin
Contributor
14 reviews 14 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We attended the Long Beach e-prix and were pleased with the location of this hotel. It was across the bridge from the race circuit but an easy walk. The room had a great view of the harbor and was a great place to relax at the end of the day.

Review collected in partnership with DoubleTree by Hilton

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the good review. Many of our regular guests love the fact that we aren't in the middle of all of the chaos but close enough to walk back and forth. During the summer months and Grand Prix weekend,, the aqua taxi runs back and forth across the water as well. come back again soon. More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is amazing the staff is super friendly and go the extra mile for your comfort and needs the rooms are very clean and updated. The pool area is serene, the grounds are kept clean, and there are fire pits and torches that are lite every night, we stayed here in April 2015 and will stay here again in... More 

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great comments. We are thrilled you loved it and hope you return soon! More 

Las Vegas, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I used to love staying here and thought it would be fabulous since they just remodeled. But it has gone way down. Room floor was so dirty our feet were black. Hotel didn't clean even after asking we had to clean it ourselves. Restaurant smelled of vomit and sewer because they had the brilliant idea of deep cleaning the floors... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 5
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize for the housekeeping issues that you experienced; our hotel works hard to ensure the comfort and satisfaction of our guests and we are very sorry that did not meet your expectations. I am working with our housekeeping staff to prevent this from happening in the future.... More 

Hermosa Beach, California
Contributor
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Hmm..torn.I almost don't want to tell everyone how great this place is cos then I'll have to share! Booked on a last minute whim for Easter Sunday because we wanted to fully enjoy champagne brunch at their fabby restaurant "Fuego." Don't let the 70s stucco exterior fool you. The rooms are newly renovated with dark hardwood floors and bathrooms with... More 

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review...we wont tell anyone your secret. :) Come back soon. More 

Los Angeles, California
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in room 4204 overlooking the water. Nice room with lovely balcony to enjoy the sunset. Beautiful view and loved the walking path below. At night they have nice loungers overlooking the water with fire pits going. Very romantic and would be nice on the next visit. Went to dinner at Fuego. Tons of empty tables but were told we... More 

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the good feedback and comments. That building just reopened after the renovation last week so I am glad you liked it. Come back again soon for some more sunsets... More 

Spokane, Washington
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stay here often as it allows me quick access to much of my customers locations while allowing me at night to chill in what is very much a resort location on the water with bike and running trails right outside the room.

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review! We will see you again soon. More 

Kentucky
Top Contributor
116 reviews 116 reviews
17 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Pretty good stay. We stayed here because it is a Hilton property, being Gold members it is nice to have free wifi and breakfast. We also took advantage of the free van ride to the Carnival cruise terminal. Very nice. The room wasn't the view the guy promised over the phone when I called to do early check in. It... More 

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the good review. You are correct, due to the design of the building, all guest rooms have slightly different angles and views. We actually have 199 different rooms and views so very hard to pinpoint a specific one prior to check in. We have a lot of guests who come back regularly who like to check out several... More 

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