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All 58 Long Beach hotels

Hotel Maya - a DoubleTree by Hilton Hotel

3.5 of 5 Hotel   |   700 Queensway Drive, Long Beach, CA 90802
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Ranked #11 of 58 hotels in Long Beach
A recent review
3 of 5 stars reviewed 2 days ago
Susanbunny_8 La Verne, California
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738 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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La Verne, California
Top Contributor
128 reviews 128 reviews
29 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Lots of things wrong with the room: no toiletries, burnt out lightbulb in bedside lamp, phone receiver didn't work, used coffee grounds in coffee maker. No place to grab a quick cup of coffee within walking distance - must breakfast in restaurant or room service (both very high priced) I think I might have been able to get past all... More

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your feedback. We certainly strive to exceed expectations and it appears that we failed in this case and I apologize. We put letters in all guest rooms whenever we have events outside to alert guests and give them the option of switching to a quieter room if possible. All outside events end at 10pm as well to... More

Quezon City, Philippines
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Spectacular place. Artsy designs everywhere. Great location and ambiance. Service Needs to be Consistent Though. Excellent Front Desk people but kind of a hit or miss with the Housekeeping and In-dining Team. A colleague found men's underwear on her room! Another got a service refrigerator that wasn't working and spoiled their food. I checked in to find robes weren't on... More

Was this review helpful? Yes 1
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the feedback and am glad you enjoyed the beautiful property and design despite the service issues you encountered. It is very rare to have any items from a previous guest left in a room as we have multile people inspecting the room after it is cleaned. Please email me directly if you have the name of the guest... More

San Diego, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Beautiful hotel with great pool area on the water. Overpriced for the room quality. We come every year with family and friends for ski races. Because this is the location of the event we don't have much choice. The carpet was so dirty it made your feet black! Gross! Called for room service over and over, no one ever even... More

Review collected in partnership with DoubleTree by Hilton

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the feedback. Catalina ski weekend is our businest of the year next to the 4th of July and it is always a great weekend. I apologize if the service was anything less than perfect. Can you claridy for me if you meant you called housekeeping for the carpets or did you call room service for food and... More

Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed 5 days ago NEW

Maya offers an exceptional overall experience. Gracious service. Feel like a king every time. Stayed here over a half dozen times. Spacious rooms. Upscale feel. Nice gym Restaurant has excellent food and better service. I highly recommend this location as you most likely won't be disappointed.

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Glad you love it and thanks for the great review. We appreciate you coming back again and again. See you soon! More

Newport, Oregon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Seven of us stayed here the night before our Carnival cruise. Not all in one room. LOL. All three rooms were perfect. Different water views in each. Extremely helpful and friendly front desk staff. The shuttle driver didn't even groan when he saw all 7 of us with our 12 bags. The only negative I have is the extremely high... More

Was this review helpful? Yes 1
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great feedback and hope you had fun on your cruise as well. Come back soon. More

Los Angeles, California
Contributor
18 reviews 18 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Just stayed at the Hotel Maya for the Catalina Ski Race. We stay there every year in July for the race. Again, the hotel was so nice to stay here. The rooms are very comfortable, the grounds are beautiful, the people who work there, from the reservation desk to the staff are all very nice and helpful. The only thing... More

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks....The Catalina ski group is one of our two busiest weekends of the year in Fuego and per the meeting planners request we modify the food and drink menus specifically for that weekend to be able to accomodate the huge volume of customers we det from the Catalina skiiers. More

Norco, California
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for my anniversary. Let me tell you the hotel is spectacular. You have a great view of amazing long Beach pretty much from anywhere in the property. Joel A. The bellman was amazing. He helped us with all our luggage and was very informative. Why is he bellman? One thing though he did not take my tip. The... More

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great comments! Joel is actually the front desk manager and was probably assisting the bellman and thus refiuused the tip however glad to hear that his service was great. More

Phoenix, Arizona
Contributor
18 reviews 18 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This boutique type hotel was very nice. We stayed here one night before our Carnival cruise and got a discounted rate for the Park and Cruise Package. The hotel is nicely decorated and clean and had a very nice water view from the room. The only complaint I would have is that there were 3 different weddings going on at... More

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the perfect comments! We are glad you enjoyed it. We do host many weddings at the property especially during the summer but we try to make sure we minimalize disruption to guest amenities. Hope to see you back here again soon! More

Tucson, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff Members at the Maya Hotel Long Beach were very nice and helpful!!! Anything we needed, they were there to help! Perfect location for our trip to Catalina Island !!! I would highly recommend this Hotel to everyone!!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great comments and hope you enjoyed your trip to Catalina as well. Come back soon! More

San Bernardino, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff was very friendly and professional. The grounds and room is very well maintained. I love that they are a pet friendly hotel! We had a very relaxing little get-a-way and would enjoy going back some day! I highly recommend this hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

So glad you loved it and were able to relax on your weekend getaway. Getaway again soon with us! More

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Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Address: 700 Queensway Drive, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Maya - a DoubleTree by Hilton Hotel 3.5*
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Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#8 Family Hotel in Long Beach #9 Romantic Hotel in Long Beach #12 Business Hotel in Long Beach
Hotel Class
Official Description (provided by the hotel)
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 
Number of rooms
199

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