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Hotel Maya - a DoubleTree by Hilton Hotel

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700 Queensway Drive, Long Beach, CA 90802
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Hotel Maya - a DoubleTree by Hilton Hotel
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Hotel Maya - a DoubleTree by Hilton Hotel
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952 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greendale, Wisconsin
Contributor
12 reviews 12 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We attended the Long Beach e-prix and were pleased with the location of this hotel. It was across the bridge from the race circuit but an easy walk. The room had a great view of the harbor and was a great place to relax at the end of the day.

Review collected in partnership with DoubleTree by Hilton

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the good review. Many of our regular guests love the fact that we aren't in the middle of all of the chaos but close enough to walk back and forth. During the summer months and Grand Prix weekend,, the aqua taxi runs back and forth across the water as well. come back again soon. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is amazing the staff is super friendly and go the extra mile for your comfort and needs the rooms are very clean and updated. The pool area is serene, the grounds are kept clean, and there are fire pits and torches that are lite every night, we stayed here in April 2015 and will stay here again in... More 

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great comments. We are thrilled you loved it and hope you return soon! More 

Las Vegas, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I used to love staying here and thought it would be fabulous since they just remodeled. But it has gone way down. Room floor was so dirty our feet were black. Hotel didn't clean even after asking we had to clean it ourselves. Restaurant smelled of vomit and sewer because they had the brilliant idea of deep cleaning the floors... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 4
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize for the housekeeping issues that you experienced; our hotel works hard to ensure the comfort and satisfaction of our guests and we are very sorry that did not meet your expectations. I am working with our housekeeping staff to prevent this from happening in the future.... More 

Hermosa Beach, California
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Hmm..torn.I almost don't want to tell everyone how great this place is cos then I'll have to share! Booked on a last minute whim for Easter Sunday because we wanted to fully enjoy champagne brunch at their fabby restaurant "Fuego." Don't let the 70s stucco exterior fool you. The rooms are newly renovated with dark hardwood floors and bathrooms with... More 

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review...we wont tell anyone your secret. :) Come back soon. More 

Los Angeles, California
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in room 4204 overlooking the water. Nice room with lovely balcony to enjoy the sunset. Beautiful view and loved the walking path below. At night they have nice loungers overlooking the water with fire pits going. Very romantic and would be nice on the next visit. Went to dinner at Fuego. Tons of empty tables but were told we... More 

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the good feedback and comments. That building just reopened after the renovation last week so I am glad you liked it. Come back again soon for some more sunsets... More 

Spokane, Washington
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay here often as it allows me quick access to much of my customers locations while allowing me at night to chill in what is very much a resort location on the water with bike and running trails right outside the room.

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review! We will see you again soon. More 

Kentucky
Top Contributor
116 reviews 116 reviews
17 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pretty good stay. We stayed here because it is a Hilton property, being Gold members it is nice to have free wifi and breakfast. We also took advantage of the free van ride to the Carnival cruise terminal. Very nice. The room wasn't the view the guy promised over the phone when I called to do early check in. It... More 

Was this review helpful? Yes 1
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the good review. You are correct, due to the design of the building, all guest rooms have slightly different angles and views. We actually have 199 different rooms and views so very hard to pinpoint a specific one prior to check in. We have a lot of guests who come back regularly who like to check out several... More 

Long Beach, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

we live in Long Beach and enjoy Fuego Restaurant often. This was my wife's birthday and she wanted to stay a weekend in the hotel. What better time than her birthday. I suggest you market to the locals for a fun and restful "getaway" right around the corner!

Review collected in partnership with DoubleTree by Hilton

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Glad you enjoyed it!!!! You are about to see Staycation billboards all over for our new ad campaign. :) make sure you follow us on Facebook to get local deals... More 

Kamloops
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Large spacious room, great restaurant and patio bar overlooking the waterfront. Very friendly staff. Within a reasonable walking distance to the old ocean liner, the Queen Mary, which is very interesting to take some time to explore. A $35 - $40 town car ride to the San Pedro cruise port. We'll be staying there again.

Was this review helpful? Yes 2
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review. Glad you enjoyed your stay and hope you come back soon. More 

Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 2 weeks ago

It has been a few years since I was at the Hotel Maya but it has never been forgotten. My experience was two-fold. Not only did I have a 250 group meeting all day, but then had a formal cocktail hour and dinner afterward. Needless to say, I had a challenging package to handle. Hotel Maya made it all a... More 

Was this review helpful? Yes
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for returning and for your fabulous feedback. We really appreciate it and look forward to your return sooner than later! More 

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