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Residence Inn by Marriott Long Beach

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4111 East Willow Street, Long Beach, CA 90815
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Residence Inn by Marriott Long Beach
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Ranked #21 of 58 Hotels in Long Beach
A recent review
3 of 5 stars reviewed 2 weeks ago
dancingdonna Redmond, Oregon
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125 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Redmond, Oregon
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were in Long Beach for a family wedding and this hotel was selected for us by the bride's immediate family. It was quite a distance from the actual wedding but we Ubered back and forth. The property was a very busy place which surprised me because it was so tired looking. The rooms had popcorn ceilings, there were rips... More 

Was this review helpful? Yes 1
Riverside County
Top Contributor
50 reviews 50 reviews
9 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed February 22, 2015

We stayed Friday night before leaving on our cruise Saturday. The room was clean and comfortable with a great view of the harbor. The staff was very cordial and hospitable during our stay. In the morning we enjoyed a good tasting breakfast that was complamentary.

Was this review helpful? Yes 1
Columbus, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2015

Once again, this AM steps up and handles all requests with ease... even when the staff is short handed! I've seen this gal professionally handle upset/rude customers on more than one occassion. Am always pleased with my quarterly stay here.

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San Jose, California
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 30, 2015

We were in Long Beach for a 3 day weekend, and I chose the Residence Inn, even after reading some not so good reviews about it. We had a great time here, and it makes one wonder about the negative reviews. Didn't arrive until almost 10PM Friday evening, and I was surprised to see how full the parking lot was.... More 

Was this review helpful? Yes 2
Palm Harbor, Florida
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 6, 2015

Room smelled musty, carpet was dirty. Our room could use an update. No dish detergent, no lotion (shampoo and conditioner were provided) Stayed 8 days. We did not require servicing of room everyday, so put the little magnet on the door, for no service, but the day we needed service, we did not get it. Breakfast on one day was... More 

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RILB_GM, General Manager at Residence Inn by Marriott Long Beach, responded to this review

Dear Guest, Thank you for taking the time to provide feedback about your recent stay at our hotel in Long Beach. I apologize we fell short of exceeding your expectations, as that is truly our desire. I have discussed your comments with the appropriate hotel leaders and can assure you that all points have been addressed. We are looking forward... More 

Las Vegas, Nevada
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 10, 2014

Thank you Katy (AGM) for the wonderful hospitality. You're staff is wonderful and very attentive. The room looked amazing when going inside, clean, well maintained, and we'll equiped. We called down to the front desk the evening we stayed and the staff was very helpful. Very well presented. Wouldn't ask for anything more. Thank you very much! - from Las... More 

Was this review helpful? Yes 1
RILB_GM, Front Office Manager at Residence Inn by Marriott Long Beach, responded to this review

Dear Ramiro_C, Thank you so much for your kind words regarding both my staff and your experience here at the Residence Inn Long Beach. We pride ourselves on providing excellent customer service and I am so glad that all aspects of the hotel were up to your standards. We hope that the next time you are in the Long Beach... More 

Grand Junction, Colorado
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 30, 2014

I stayed for 3 nights for business and found the location convenient and the front desk staff very helpful. The room was clean and comfortable. The breakfast options were outstanding! I liked the evening "happy hour" snacks on Thursday night. I wish this had also been available on my other 2 nights which were Friday and Saturday. I will definitely... More 

Was this review helpful? Yes 1
RILB_GM, General Manager at Residence Inn by Marriott Long Beach, responded to this review

Dear Jeannie, Thank you for sharing your experience at the Residence Inn Long Beach through TripAdvisor. We will be reorganizing our evening social hour in 2015. I hope you get an opportunity to experience the new format.We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride... More 

Staten Island, New York
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 11, 2014

I stayed at the Residence Inn Long Beach for 2 nights for business. The staff was very friendly and helpful and provided good information on nearby beaches. The included breakfast was very nice and the staff did a good job keeping up with a very large crowd. The hotel had a pool and hot tub which were nice. My room... More 

Was this review helpful? Yes 1
RILB_GM, General Manager at Residence Inn by Marriott Long Beach, responded to this review

Dear Guest, Thank you for sharing your experience at the Residence Inn Long Beach. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! We appreciate your feedback and are delighted to know that you had a great stay. Sincerely, Mac McCann More 

Top Contributor
51 reviews 51 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 5, 2014

The rooms are large and clean, the staff are helpful, the free meals are decent, the fitness center is average to above average... But: business travelers need to sleep. I have been awakened twice in the last two nights by passing trucks and road noise. Further, they allow dogs. This is great for the dog owners, but no so much... More 

Was this review helpful? Yes 1
RILB_GM, General Manager at Residence Inn by Marriott Long Beach, responded to this review

Dear Snowmp, Thank you for your candid comments about your recent stay at our hotel. I appreciate that you recognized our hard working staff, but I apologize for not being able to provide the restful and relaxing experience that you expect and deserve. Our property is pretty large, so there are some rooms that are outstanding for a peaceful stay.... More 

Southport, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 3, 2014

We arrived early morning after a long flight from Australia. The lady at the front desk was very obliging and let us check in early to one of the few free rooms. All staff we encountered were similarly helpful. The room was clean and well provided although I could not find a safe to keep passports etc. It's a little... More 

Was this review helpful? Yes
RILB_GM, General Manager at Residence Inn by Marriott Long Beach, responded to this review

Dear Guest, Thank you for sharing your experience at the Residence Inn Long Beach.. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We appreciate your feedback and are delighted to know that you had a great stay Your feedback is integral to our ability to continue to improve our service. Thank... More 

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