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Residence Inn by Marriott Long Beach

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4111 East Willow Street, Long Beach, CA 90815
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Residence Inn by Marriott Long Beach
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Residence Inn by Marriott Long Beach
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128 reviews from our community

Traveler rating
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    22
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    15
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Richmond Hill, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Been here many times over the last 15 years, at least once or twice a year, sometimes more. This visit was just ok, not spectacular, as in the past. The breakfast was ok, as was the managers happy hour...but the variety was missing. For breakfast, the eggs were ok, the meats were usually a little overdone, but not bad, probably... More 

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RILB_GM, Manager at Residence Inn by Marriott Long Beach, responded to this review

Hello FirstMrCartwright! Thank you for taking the time to review our hotel. I'm happy to hear you were pleased with our staff. We certainly strive to make every guest have a positive and memorable stay. Thank you for your candid feedback about the new evening social. You are correct that we have all rolled out the same meal plan. I... More 

michigan
Top Contributor
212 reviews 212 reviews
30 hotel reviews
112 helpful votes 112 helpful votes
2 of 5 stars Reviewed 1 week ago

I've stayed at this hotel many times over the past decade or so, and what was once a nice property continues to decline. I have extremely high status with Marriott, and I am usually put in one of the better rooms. I was upgraded to a suite this time, which was appreciated. But the room is disappointing. I was greeted... More 

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RILB_GM, Manager at Residence Inn by Marriott Long Beach, responded to this review

Hello therealmike! Thank you for taking the time to review my hotel. I'm thrilled to hear you were greeted with a warm welcome at the Front Desk! I apologize you felt our hotel was aging and unclean. We are actually going to be renovated at the end of this year. I do hope you will come back and stay with... More 

Redmond, Washington
Contributor
12 reviews 12 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We are currently here for 2 nights on Spring Break. Our entire 6 night California vacation has us staying at different Marriott properties. We first stayed at the Residence Inn in Valencia (awesome), Courtyard by Marriott in San Luis Obispo (great place), and now the Residence Inn in Long Beach. The property is old and dated. The pictures show a... More 

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RILB_GM, Manager at Residence Inn by Marriott Long Beach, responded to this review

Hello Purple Lady K, Thank you for taking the time to provide feedback about your experience at the hotel. We will certainly look into the situation you describe. I do hope your overall experience was a positive one. With kind regards, Tish S. AGM More 

Redmond, Oregon
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 10, 2015

We were in Long Beach for a family wedding and this hotel was selected for us by the bride's immediate family. It was quite a distance from the actual wedding but we Ubered back and forth. The property was a very busy place which surprised me because it was so tired looking. The rooms had popcorn ceilings, there were rips... More 

Was this review helpful? Yes 1
Riverside County
Top Contributor
52 reviews 52 reviews
9 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed February 22, 2015

We stayed Friday night before leaving on our cruise Saturday. The room was clean and comfortable with a great view of the harbor. The staff was very cordial and hospitable during our stay. In the morning we enjoyed a good tasting breakfast that was complamentary.

Was this review helpful? Yes 1
Columbus, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2015

Once again, this AM steps up and handles all requests with ease... even when the staff is short handed! I've seen this gal professionally handle upset/rude customers on more than one occassion. Am always pleased with my quarterly stay here.

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San Jose, California
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 30, 2015

We were in Long Beach for a 3 day weekend, and I chose the Residence Inn, even after reading some not so good reviews about it. We had a great time here, and it makes one wonder about the negative reviews. Didn't arrive until almost 10PM Friday evening, and I was surprised to see how full the parking lot was.... More 

Was this review helpful? Yes 2
Palm Harbor, Florida
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 6, 2015

Room smelled musty, carpet was dirty. Our room could use an update. No dish detergent, no lotion (shampoo and conditioner were provided) Stayed 8 days. We did not require servicing of room everyday, so put the little magnet on the door, for no service, but the day we needed service, we did not get it. Breakfast on one day was... More 

Was this review helpful? Yes 1
RILB_GM, General Manager at Residence Inn by Marriott Long Beach, responded to this review

Dear Guest, Thank you for taking the time to provide feedback about your recent stay at our hotel in Long Beach. I apologize we fell short of exceeding your expectations, as that is truly our desire. I have discussed your comments with the appropriate hotel leaders and can assure you that all points have been addressed. We are looking forward... More 

Las Vegas, Nevada
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 10, 2014

Thank you Katy (AGM) for the wonderful hospitality. You're staff is wonderful and very attentive. The room looked amazing when going inside, clean, well maintained, and we'll equiped. We called down to the front desk the evening we stayed and the staff was very helpful. Very well presented. Wouldn't ask for anything more. Thank you very much! - from Las... More 

Was this review helpful? Yes 1
RILB_GM, Front Office Manager at Residence Inn by Marriott Long Beach, responded to this review

Dear Ramiro_C, Thank you so much for your kind words regarding both my staff and your experience here at the Residence Inn Long Beach. We pride ourselves on providing excellent customer service and I am so glad that all aspects of the hotel were up to your standards. We hope that the next time you are in the Long Beach... More 

Grand Junction, Colorado
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 30, 2014

I stayed for 3 nights for business and found the location convenient and the front desk staff very helpful. The room was clean and comfortable. The breakfast options were outstanding! I liked the evening "happy hour" snacks on Thursday night. I wish this had also been available on my other 2 nights which were Friday and Saturday. I will definitely... More 

Was this review helpful? Yes 1
RILB_GM, General Manager at Residence Inn by Marriott Long Beach, responded to this review

Dear Jeannie, Thank you for sharing your experience at the Residence Inn Long Beach through TripAdvisor. We will be reorganizing our evening social hour in 2015. I hope you get an opportunity to experience the new format.We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride... More 

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