We have stayed at the Heritage House about ten times and will never go back. The new magagement and staff are rude and inept. Our last stay was very disappointing. more

Nov. 23 we stayed at an eerily quiet Heritage House Inn. We arrived after dark and didn't notice the several long unfinished construction projects around this beautiful property. A winter dinner was served in the bar -- we were one of two couples present. When I inquired about what was going on, I was told that the hotel had been... more

We honeymooned here 5 years ago, and we love Heritage House. We returned as part of a 3-wk Calif. vacation, and were pleased with our room assignment and our 3-nights for 2 booking package. Overall, our stay was very pleasant and restful, but it became apparent to us that Heritage House was in the midst of a crisis. Room prices... more

My wife made our reservation for three nights a couple of months in advance of our arrival. When we arrived we were told that we were a day late; we had been charged for the night before and had lost our reservation. They wouldn't consider the possibility that they had made a mistake. They had room so they offered us... more

Hold on a second. We just returned from a long weekend at The Heritage House and we had a lovely time. We are upscale world travellers who appreciate service and style. We went to the Mendocino coast for what it had to offer, beauty, quiet, wine, comfort. We stayed in a renovated room (absoluelty essential at this hotel). We had... more

As of late September 2008, this hotel should be avoided. While situating on a stunning piece of land, it is in a state of disrepair and has a very down-trodden vibe. The website is misleading and borders on fraudulent misrepresentation. The breakfast was terrible (pancakes from a mix and an omelet with pepperoni instead of Italian sausage). We left after... more

As you can see, some awful things are going on at Heritage House. In spite of having chosen it as one of 4 properties in the US and Canada as a 2008 Grand Award Winner, Andrew Harper has pulled it as a recommended destination, having recognized the finacial and management problems now plaguing this once desirable property. What a rapid... more

Their website is VERY deceptive. I saw the comtempo style room called the property directly and requested that room, which was priced for $300 per night. I specifically asked the woman I spoke with "is this the room I will be getting?" her answer was "yes, definitely". When we arrived they sent us to a room that was very similiar... more

I have never written a review before, but feel compelled to after a terrible experience at the Heritage House. The Inn looked wonderful from its website, and my husband and I looked forward to spending our fifth annivesary there. When we walked into the reception area after a long drive, holding several bags, the people at the front desk looked... more