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Holiday Inn Express Hotel & Suites

Certificate of Excellence
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15688 South Harlan Road, Lathrop, CA 95330
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1 room 1 guest
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Holiday Inn Express Hotel & Suites
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92 Reviews from our TripAdvisor Community

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Traveler rating
    42
    33
    7
    4
    6
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38
17
7
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Russian first
  • Any
English first
  • All months
    (92)
  • Mar-May only
    (22)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (15)
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Federal Way, Washington
1 review
1 of 5 stars Reviewed 2 weeks ago

Had I checked on line for bedbug reports for this hotel I would have known ahead of time, there were previous reports of bedbugs in rooms 310 and 312. I checked my room (312) before I brought up the luggage. I pulled back the mattress cover and notices black spots and streaks, then pulled back the box spring cover and... More 

Was this review helpful? Yes
Erika J, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jocelyn P., Thank you for taking the time to write a review for the Holiday Inn Express & Suites in Lathrop. I am terribly sorry that you encountered this problem at our hotel. Please be advised that we immediately put the room out of service on the day it was reported. We then had the room inspected by an... More 

Columbus, Ohio
Level Contributor
2 reviews
1 of 5 stars Reviewed 3 weeks ago

There are times that a hotel does something that is just so extraordinary; that it needs a review. The Holiday Inn express in Lathrop California, has impressed me to offer this observation. Upon being checked in by the desk clerk who I truly feel English is their first language; however I could not understand any words she spoke. Who then... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear TomFromWorthington, Thank you for taking the time to share your experience with us and being an IHG Rewards Club member. We are pleased to read that you have regarded our rooms to be clean and pool to be excellent. On the other hand, we’re sorry if we fell below your expectation regarding the staff service at check-in. We have... More 

Pasadena, California
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed July 21, 2015

I like Holiday Inn Express's and if you look at my other reviews -- its rare for me to ding a hotel. But this hotel advertised itself as welcoming pets. So we booked a room at a reasonable rate of $125. Upon arriving -- I was told I would have to pay a $75 non-refundable fee for my dog. That... More 

Was this review helpful? Yes
Erika J, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Hi LADuckFan, Thank you for staying at the Holiday Inn Express & Suites of Lathrop. I appreciate you taking the time to write us a review regarding your recent stay. Our hotel is committed to providing our guests with the highest quality services and facilities. It seems that we were not able to execute an exemplary hotel stay because of... More 

Las Vegas, Nevada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 19, 2015

Stopped here while traveling from Portland to Southern, CA after striking out in Stockton with no prior reservation. Eventually reached this hotel, but not until we encountered problem trying to make a reservation. Called the Hotel and was re-directed to Central Reservation which disconnected my call after 4-5 minutes on hold. Called back, insisted to speak with Mgr who once... More 

Was this review helpful? Yes
Erika J, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Hello Claude R, thank you for taking the time to write us a review regarding your stay at the Holiday Inn Express & Suites. I think there might have been a misunderstanding on which Holiday Inn Express & Suites you have stayed. Unfortunately, our hotel is not located on Hwy 99, we are right on Hwy 5. We all hope... More 

Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 7, 2015

Crew and I stayed here for business. A very nice hotel and a very friendly and helpful staff. The hotel was quiet, clean and conveniently located. My room was spacious, clean and the bed was perfect. I would recommend this hotel to anyone who asks.

Was this review helpful? Yes
Erika J, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Gordon G., Thank you for staying at the Holiday Inn Express & Suites of Lathrop. I appreciate you taking the time to write us a review regarding your stay. I'm glad to know you and your crew enjoyed your stay and found our rooms spacious and clean. Our staff strive to be the best and comments like yours shows... More 

1 review
1 of 5 stars Reviewed June 29, 2015 via mobile

Ever thing about this trip was disappointing. let's start with check in. When we arrived we were greeted by NO ONE. After waiting several minutes two woman came from the back with their shirts untucked looking extremely unprofessional and seemed rather in a hurry to get us checked in and out of their way. With maintenance history I checked to... More 

Was this review helpful? Yes
Erika J, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Roadmasterr, Thank you for staying at the Holiday Inn Express & Suites of Lathrop. I appreciate you taking the time to write us a review. Our hotel is committed to providing our guests with the highest quality services and facilities. It seems that we were not able to execute an exemplary hotel stay because of our pool and the... More 

Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 25, 2015

Pros: Extremely friendly staff Great location Nice looking rooms and lovely grounds Cons: Noisy AC Difficult to regulate temperature (and it gets HOT in Lathrop) The bed was a bit uncomfortable This hotel is nice, but the A/C kept waking us up everytime it turned on or off. We stayed here for access to the spa, but a large group... More 

Was this review helpful? Yes
Erika J, Guest Experience Champion at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jnennimtz, Thank you for staying at the Holiday Inn Express & Suites of Lathrop. I appreciate you taking the time to write us a review regarding your recent stay. Our hotel is committed to providing our guests with the highest quality services and facilities. It seems that we were not able to execute an exemplary hotel stay because start... More 

1 review
2 of 5 stars Reviewed June 25, 2015

Stayed for one night after long drive. Check in was fast but clerk did not acknowledge or thank us for our gold status. Every other holiday inn express has aknowledged it. Pool was thick with green algae , hot tub too. Could have really used a hot tub after 10 hours driving. The biggest thing was they didn't have any... More 

Was this review helpful? Yes
Erika J, Guest Experience Champion at Holiday Inn Express Hotel & Suites, responded to this review

Dear Karma C, Thank you for staying at the Holiday Inn Express & Suites of Lathrop and for taking the time to write us a review. Please accept our sincere apologies for any inconvenience you have experienced during your stay. The feedback we receive from you enables us to target problem areas. I will forward this review to the appropriate... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 1, 2015

I stayed here for one night during a road trip. Room was pretty good, clean and spacious. Morning breakfast with pancakes was good. Only complaint I have is the noice from Joes Travel Plaza but most of it started with trucks takings off in the morning so night was mostly quite. But I should have read other reviews and asked... More 

Was this review helpful? Yes 2
Erika J, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for staying at the Holiday Inn Express & Suites of Lathrop and for taking the time to write us a review. I'm glad to know you had a great time during your stay. Please let the front desk know next time you stay in our hotel to put you in the room on the opposite... More 

Ashburn, Virginia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 18, 2015

HIExpress is a good one. The staff is friendly and attentive. Being right off 99, you can get to a lot of places pretty fast (and avoid the 5). Breakfast is typical HIExpress. Hot and decent. They always have some fruit to grab and the place is kept clean and neat.

Was this review helpful? Yes 1
Erika J, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear tiplady, Thank you for staying at the Holiday Inn Express & Suites of Lathrop and for taking the time to write us a review. I'm glad to know you had a great stay at our hotel. Our staff strive to be the best and comments like yours shows they are achieving their goal. We look forward to seeing you... More 

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