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SpringHill Suites Lancaster/Palmdale

3.0 of 5
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1811 West Avenue J-12, Lancaster, CA 93534
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SpringHill Suites Lancaster/Palmdale
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Ranked #5 of 14 Hotels in Lancaster
A recent review
5 of 5 stars reviewed 6 days ago
Rishikesh A Overland Park, Kansas
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91 reviews from our community

Traveler rating
    44
    24
    13
    5
    5
See reviews for
21
9
4
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (29)
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    (21)
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Overland Park, Kansas
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is one of the best hotels around to stay in Lancaster area. Very comfortable, great staff and extremely clean. Location is excellent, nearby restaurants are good. Very close to highway. Very quite rooms

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Los Angeles, California
1 review
3 of 5 stars Reviewed 1 week ago

I've stayed at this hotel almost every single weekday for the past 5 months and it's clean and comfortable but there are some quirks about it that have grown to be really annoying: 1. Wifi is really spotty, logs out at random times, throttles to a halt other times. This hotel doesn't have a designated high-speed wifi connection for business... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Please accept my sincere apology for the inconvenience experienced at our property with our wireless internet service. I can certainly understand your frustration with not being able to connect. I am pleased to inform you that as of last week, we have upgraded the entire Wi-Fi system. It is our goal to take all measures necessary to insure the comfort... More 

California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Great hotel. Comfortable, convenient and close to everything. Molina was particularly helpful in locating a nearby Target for business supplies and a Marie Callender's around the corner. They also accept State travel rates. I have stayed before, will stay again, and highly recommend to others! Jim Yates

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Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

From the entire staff at the Hotel—Thank-you for your kind comments; it was great to hear that you enjoyed your stay and I appreciate your comments regarding Melina and the accuracy of directions she provided for you. Thank you for your time to post your comments on TripAdvisor. Please join us again! Sincerely, Chris K. More 

Reston, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

Although I stayed for only one night, I found this hotel to be of high quality and service. People were very friendly and hospitable, especially Melenia at the front desk and the personnel attendants at the breakfast area. For my future travel in this area I definately plan to return to this facility.

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

From the entire staff at the Hotel—Thank-you for your kind comments; it was wonderful to hear that you enjoyed your stay and I appreciate your comments regarding the friendliness of our front office and breakfast staff and your specific mention of Melina. I will be sure to pass your comments on to her Thank you for your time. Please join... More 

Reno, Nevada
Top Contributor
227 reviews 227 reviews
46 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived around 10:00pm in the evening. Our check in was quick. When we got to our room, it was a little warm, so we turned on the a/c. The room cooled very quickly. The hotel is right by the freeway and our room was very quiet. The room and bathroom at the SpringHill Suites was very clean! The room... More 

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Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to comment about our hotel on Trip Advisor. I appreciate your recommendation of our property and your comments about our facility and services. Thank you again, I look forward to you staying with us in the future. Chris K. More 

Lancaster, California
1 review
4 of 5 stars Reviewed 4 weeks ago

Clean room, friendly staff, and the free breakfast was a plus. I would recommend this hotel to anyone staying in Lancaster. Dean the night supervisor was very helpful. There are some very good restaurants close by that also make this hotel very convenient to stay at.

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Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to comment about our hotel on Trip Advisor. I especially appreciate your comments about Dean. I will be sure to pass your review onto him. Thank you again, I look forward to you staying with us in the future. Chris K. More 

San Diego, California
1 review
2 of 5 stars Reviewed March 30, 2015

I stayed at the Springhill Suites in Lancaster in March for a state soccer tournament. While the rooms were clean and the breakfast was sufficient, the noise (like an elephant stampede) was 24/7. I called down to the desk 2 times and the only explanation they had was "kids are here for soccer". Well, I was also there for the... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to complete a survey on TripAdvisor and please accept my sincere apology for the inconvenience experienced at our property with noise from other guests. I can certainly understand your frustration when your expectation is to have a restful experience. It is our goal to take all measures necessary to insure the comfort of our... More 

Willow Wood, Ohio
1 review
4 of 5 stars Reviewed March 27, 2015

Had an enjoyable visit this week. Hotel was well prepared for my expectations. Midnight supervisor Dean was able to effectively address my requests for document support on 2 occasions during my stay..

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Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

From the entire staff at the Hotel—Thank-you for your kind comments; it was great to hear that you enjoyed your stay and I appreciate your comments regarding Dean, I am glad you found him helpful and I will most certainly pass this on to him. Thank you for your time to post your comments on TripAdvisor. Please join us again!... More 

1 review
5 of 5 stars Reviewed March 27, 2015

I enjoyed the SpringHill Suites Lancaster/Palmdale. The included morning breakfast was really well done! The outdoor pool/spa was clean and quiet. Dean helped ensure that everyting was great--taking the time to answer all my questions.

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to comment about us on TripAdvisor; it was great to hear that you enjoyed your stay and I appreciate your comments regarding Dean, I am glad he was able to answer your questions and be of assistance. Please join us again next time you are in Lancaster! Sincerely, Chris K. General Manager More 

Boston, Massachusetts
Top Contributor
74 reviews 74 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed March 16, 2015

The room was too hot. Left the air conditioning on for four hours and it did not cool to less than 74 deg. (It wasn't that hot outside either). And, all of the linen smelt like it was overcooked in the dry cleaners. Did not sleep at all because of it. Oh yeah, and all those pictures of fresh fruit... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

I was deeply concerned to learn of your experience regarding the odor of your linen. Unfortunately in a hotel setting it is necessary to use commercial chemicals to clean our linens to insure the utmost in cleanliness for our guests. I will be sure to pass on your comments to our laundry product vendor. Additionally, I apologize the fruit on... More 

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14 photos of this hotel

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Business center/function rooms (1)
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Hotel & grounds (2)
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Pool/beach area (1)
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Other (3)
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