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SpringHill Suites Lancaster/Palmdale

Certificate of Excellence
3.0 of 5
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1811 West Avenue J-12, Lancaster, CA 93534
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SpringHill Suites Lancaster/Palmdale
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Ranked #5 of 14 Hotels in Lancaster
Certificate of Excellence
A recent review
5 of 5 stars reviewed 5 days ago
Bradford R Lancaster, California
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96 reviews from our community

Traveler rating
    47
    26
    13
    5
    5
See reviews for
21
9
5
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lancaster, California
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I don't usually write more than one review for a location, but this could not be left unsaid. I wrote in my other review that I stay here quite a bit for work travel. It took a few months for me to notice, but my back was getting worse. I asked the front desk attendent if I could bring my... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

As a business traveller it's always very important to feel as at home as possible and especially to some folks driving through Lancaster may feel like they are a long way from it. I checked in around 6pm and it took a maximum of 5 minutes to do so. The young lady also had a great recommendation for something casual... More 

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Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to review us on TripAdvisor. I am glad to hear our front desk staff was able to give you some recommendations on a casual place to grab a meal and a beer while working on your computer. I am glad you feel we stand out from the rest of our competitors which is great... More 

Tustin, California
1 review
4 of 5 stars Reviewed 1 week ago

The staff was very friendly and helpful. My room was clean and very comfortable, and the free in-room wi-fi made it great for business travel. The breakfast food was always well stocked and hot. I'd definitely stay here next time I'm in town.

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to review us on TripAdvisor. We appreciate your comments on our cleanliness, breakfast and our Wi-Fi. We just upgraded our Wi-Fi so it is nice to have some feedback on the new system. I am delighted you will return on your next trip to Lancaster and look forward to serving you again. Chris K. More 

Rio Rancho, New Mexico
1 review
5 of 5 stars Reviewed 2 weeks ago

When traveling in the Lancaster/Palmdale, CA area, which is often, I always stay at the Springhill Suites by Marriott. It's clean, roomy, comfortable, and has a great staff. Vickie, one of the desk clerks will definitely take care of you to ensure your stay is what you expect it to be.

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to review us on TripAdvisor. We appreciate your comments about our clean, comfortable and spacious rooms along with our great staff. I will pass on to Vicki your kind comments about how well she took care of you and I will be sure to pass your review on to her. Chris K. More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

There was a jazz concert nearby so I decided to stay at a Marriott. So I chose SpringHill. This place is nice, quiet, and clean. Ilona checked me in. She was very nice, professional, and she gave me the room I requested because I had a long week and wanted a good nights rest. If I need to return the... More 

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Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to review us on TripAdvisor. We appreciate your comments about our cleanliness, quiet rooms and especially your kind comments about Ilona and her professionalism. I will be sure to pass this review on to her. We appreciate your business and hope you will stay with us again soon! Chris K. More 

Overland Park, Kansas
1 review
5 of 5 stars Reviewed 3 weeks ago

This is one of the best hotels around to stay in Lancaster area. Very comfortable, great staff and extremely clean. Location is excellent, nearby restaurants are good. Very close to highway. Very quite rooms

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to review us on TripAdvisor. We appreciate your comments about our staff, cleanliness, quiet rooms and location. We appreciate your business and hope you will stay with us again soon! Chris K. More 

Los Angeles, California
1 review
3 of 5 stars Reviewed 4 weeks ago

I've stayed at this hotel almost every single weekday for the past 5 months and it's clean and comfortable but there are some quirks about it that have grown to be really annoying: 1. Wifi is really spotty, logs out at random times, throttles to a halt other times. This hotel doesn't have a designated high-speed wifi connection for business... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Please accept my sincere apology for the inconvenience experienced at our property with our wireless internet service. I can certainly understand your frustration with not being able to connect. I am pleased to inform you that as of last week, we have upgraded the entire Wi-Fi system. It is our goal to take all measures necessary to insure the comfort... More 

California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 19, 2015

Great hotel. Comfortable, convenient and close to everything. Molina was particularly helpful in locating a nearby Target for business supplies and a Marie Callender's around the corner. They also accept State travel rates. I have stayed before, will stay again, and highly recommend to others! Jim Yates

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

From the entire staff at the Hotel—Thank-you for your kind comments; it was great to hear that you enjoyed your stay and I appreciate your comments regarding Melina and the accuracy of directions she provided for you. Thank you for your time to post your comments on TripAdvisor. Please join us again! Sincerely, Chris K. More 

Reston, Virginia
1 review
5 of 5 stars Reviewed April 15, 2015

Although I stayed for only one night, I found this hotel to be of high quality and service. People were very friendly and hospitable, especially Melenia at the front desk and the personnel attendants at the breakfast area. For my future travel in this area I definately plan to return to this facility.

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

From the entire staff at the Hotel—Thank-you for your kind comments; it was wonderful to hear that you enjoyed your stay and I appreciate your comments regarding the friendliness of our front office and breakfast staff and your specific mention of Melina. I will be sure to pass your comments on to her Thank you for your time. Please join... More 

Reno, Nevada
Top Contributor
240 reviews 240 reviews
49 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed April 5, 2015

We arrived around 10:00pm in the evening. Our check in was quick. When we got to our room, it was a little warm, so we turned on the a/c. The room cooled very quickly. The hotel is right by the freeway and our room was very quiet. The room and bathroom at the SpringHill Suites was very clean! The room... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to comment about our hotel on Trip Advisor. I appreciate your recommendation of our property and your comments about our facility and services. Thank you again, I look forward to you staying with us in the future. Chris K. More 

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