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All 14 Lancaster hotels

SpringHill Suites Lancaster/Palmdale

3.0 of 5 Hotel   |   1811 West Avenue J-12, Lancaster, CA 93534
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SpringHill Suites Lancaster/Palmdale

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Ranked #8 of 14 hotels in Lancaster
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
SGins San Diego, California
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47 people have reviewed this hotel

Traveler rating
    19
    14
    8
    4
    2
See reviews for
17
4
2
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
San Diego, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

Very clean and friendly staff. Would stay there again! I had a pleasant time, relaxing, clean bathroom, great television, comfortable bed, lobby was great, phone service was excellent, and very, very, very quite.

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Goodyear, Arizona
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Clean, friendly, comfortable. Expected nothing less from Marriott. After international travel, and driving from LAX, we looked forward to our stay. The hotel was located near shopping and restuarants. Good breakfast buffet. Would definitely stay there again on our next visit.

Was this review helpful? Yes
Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you so much for taking the time to write such a wonderful review. Our staff and management strives to provide the very best...and it is always so rewarding to hear that a guest is happy and will return! Safe travels! More

Tustin, California
Contributor
19 reviews 19 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed here multiple times over the course of the last year. I stay here because it is consistently clean and the staff is friendly. Melina is a bright ray of sunshine and Chris has always been helpful with my reservations and changes. The breakfast is good, though I wish they would serve waffles during the week and I... More

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Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you so very much for taking the time to write such a positive review. We appreciate your comments regarding the breakfast. Our staff is focused on trying to provide a home-away-from-home environment, so it is always wonderful for them to receive reviews such as your! Thanks...we look forward to seeing you again! More

Phoenix, Arizona
1 review
2 of 5 stars Reviewed January 30, 2014

I am a loyal Marriott customer and stayed at this property about a year ago. I stayed this time for 3 nights, once again on a business trip. Check in was fine. The room was standard for an older Spring Hill. I wasn't able to adjust the AC to run on fan only, and as someone who likes white noise... More

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Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Hello, I am very sorry to read about the details of your stay and apologize for any inconveniences you experienced. We try to provide the best guest experience as we truly care about our guests and want them to feel at home with us. I will notify the manager of your comments and hope you will consider giving us another... More

new york ny
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 5, 2013

When you walk in you are always met with a smile.Staff is outstanding( Judy, Michelle etc) rooms are clean and comfy . Breakfast is amazing ,with many hot and cold choices .Pool and spa small but more then adequate. fitness center superb. All in all, it is a great property, one you should try if in the area, you will... More

Was this review helpful? Yes 2
Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you so much for your positive review of our property. It is our staff's delight to try to create a home away from home environment for our guests. We are so glad that you enjoyed your stay with us and hope you will return soon! Very best, Dede More

Chester, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 8, 2013

Stayed at the Springhill Suites in August. The hotel was spotless the staff were so friendly and it was in a good location for travelling around. It offered breakfast which was not to be missed and coffee was on the go all day long. The pool is only small but as most of the guests appeared to be on business... More

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Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Hello, Thank you very much for taking the time to review our hotel. It always makes us so happy to know that a guest has had a great experience with us. We strive to provide a "home away from home" environment and hope we did that for you. We look forward to seeing you again! More

Sanford, Florida, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 11, 2013

We arrived at the hotel at 11pm which was 2am for us since we came from Florida. The kids were exhausted. When we got to the room we realized that it was a king bed with a small pullout couch. Not the best set up for the four of us. This was not the hotels fault, another family member was... More

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Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you so much for taking the time to write about your experience at our hotel and for rating us so highly. The manager and staff takes pride in trying to provide the best of care and accommodations for our guests. We are truly happy that you were happy with your stay. Please come and see us again. :-) More

Castaic, California
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 5, 2013

The front desk person Mechelle was rude, non-helpful and not willing to assist us in any manner -either while making the reservation or during a dispute regarding a future reservation. When the matter was escalated to the manager, Chris Frisbie, things went from bad to worse. How this person ever made it to this position is beyond me, she had... More

Was this review helpful? Yes 2
Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Hello, I am very sorry to her of your negative experience at our hotel. Our managers and staff pride themselves on exceptional customer service. I will get in contact with the manager to ask about your situation and make sure that we learn from your experiences. Please give us another try, Very best, Dede More

Shady Cove, Oregon
1 review
5 of 5 stars Reviewed July 5, 2013

Stayed for three days. Clean, comfortable and quiet room. I especially liked the beds... firm but soft. Breakfast selection was better than most. Pleasant staff... very helpful. When I return to Lancaster I will be staying at the SpringHill for sure.

Was this review helpful? Yes
Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you so much for your review. Our goal is ultimate guest satisfaction and we are always happy when a guest has a positive experience. We look forward to seeing you again! More

Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed July 3, 2013

Thank you so much to the entire incredible staff at the SpringHill Suites! We had previously stayed at another property and it was so noisy, that without any sleep, we were unable to participate in the event we came for! We had some specific requests concerning our room during this four-day stay and Judy and the entire front desk staff... More

Was this review helpful? Yes
Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you very much for taking the time to write such a positive review. The staff members take pride in their facility and what they do, and are very happy when they have helped enhance a guest's stay. Please come and see us again! More

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Additional Information about SpringHill Suites Lancaster/Palmdale

Also Known As:
Springhill Suites Lancaster/Palmdale Hotel Lancaster
Springhill Suites Lancaster/Palmdale Hotel
Springhill Suites Lancaster
Address: 1811 West Avenue J-12, Lancaster, CA 93534
Phone Number:
Location: United States > California > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Lancaster/Palmdale 3*
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