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SpringHill Suites Lancaster/Palmdale

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1811 West Avenue J-12, Lancaster, CA 93534
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1 room 1 guest
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SpringHill Suites Lancaster\/Palmdale
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SpringHill Suites Lancaster/Palmdale
SpringHill Suites Lancaster/Palmdale
SpringHill Suites Lancaster/Palmdale
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101 Reviews from our TripAdvisor Community

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Traveler rating
    50
    28
    13
    5
    5
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21
11
6
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
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    (35)
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Oxnard, California
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 7, 2015

The staff was very accommodating. There was a mixup with my reservation, but they happily straightened it out. The room was clean and large. The only area that fell below standards was the self-serve breakfast. The kids had their hands all over the food and the parents were allowing this behavior. The hotel should have had servers pass out the... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to comment about our property on Trip Advisor. I apologize the unruly children at our breakfast buffet area compromised what should have been a good experience with breakfast. I hope you will give us another opportunity in the future as we take great pride in the quality of our breakfast buffet. Kindest Regards, Chris... More 

Ridgecrest, California
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 24, 2015

This time we stayed with points (since paying for the night would have been much more expensive this time). The fact that Marriott was effectively paying for our stay did not make a bit of difference to the staff. The place was still impeccably clean, the staff great, the bed superbly comfortable. The breakfast might have been a bit better... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for your kind comments regarding our property. I am delighted you stay with us frequently and have noticed the improvement with our new internet system. With so many people now using multiple devices at once it was a must have for us. I will pass on your comments about our staff and cleanliness to the team. Again, thank... More 

Rosamond, California
2 reviews
4 of 5 stars Reviewed June 3, 2015

I walked into the lobby and saw this lady with such this beautiful smile and when i told her how tired i was, she understood and immediately, gave me a room without any problem! I was very happy when she went out of her way to help me out ! when i checked out I saw her name tag it... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Simon, Thank you for your Kind comments about Judy. I am glad she empathized with how weary you were from travel and swiftly accommodated you. I will make sure to pass this review on to her. Thanks again and come see us again soon! More 

1 review
5 of 5 stars Reviewed May 30, 2015 via mobile

We came to visit a friend in Lancaster. We were not sure where to stay and this hotel was recommended. The rooms here very clean and looks great! The staff was very friendly and welcoming. The next time we visit we will be staying here.

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

KC, Thank you for your kind comments about our staff on trip advisor. I am glad to hear the staff was friendly and welcoming and your room was clean. It is always nice to hear our property was recommended and we met your expectations. Thanks again for your comments and we hope you will stay with us again in the... More 

Lancaster, California
2 reviews
5 of 5 stars Reviewed May 21, 2015

I don't usually write more than one review for a location, but this could not be left unsaid. I wrote in my other review that I stay here quite a bit for work travel. It took a few months for me to notice, but my back was getting worse. I asked the front desk attendent if I could bring my... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Hi Bradford, I want to thank you for your kind review and mentioning Judy and my executive houskeeper. I was aware of the accomodation made for you but I was not aware my team took the initiative to have your room ready for you when you arrived with your linens. This is the type of review that brings sheer delight... More 

1 review
5 of 5 stars Reviewed May 20, 2015 via mobile

As a business traveller it's always very important to feel as at home as possible and especially to some folks driving through Lancaster may feel like they are a long way from it. I checked in around 6pm and it took a maximum of 5 minutes to do so. The young lady also had a great recommendation for something casual... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to review us on TripAdvisor. I am glad to hear our front desk staff was able to give you some recommendations on a casual place to grab a meal and a beer while working on your computer. I am glad you feel we stand out from the rest of our competitors which is great... More 

Tustin, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 18, 2015

The staff was very friendly and helpful. My room was clean and very comfortable, and the free in-room wi-fi made it great for business travel. The breakfast food was always well stocked and hot. I'd definitely stay here next time I'm in town.

Was this review helpful? Yes 1
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to review us on TripAdvisor. We appreciate your comments on our cleanliness, breakfast and our Wi-Fi. We just upgraded our Wi-Fi so it is nice to have some feedback on the new system. I am delighted you will return on your next trip to Lancaster and look forward to serving you again. Chris K. More 

Rio Rancho, New Mexico
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 12, 2015

When traveling in the Lancaster/Palmdale, CA area, which is often, I always stay at the Springhill Suites by Marriott. It's clean, roomy, comfortable, and has a great staff. Vickie, one of the desk clerks will definitely take care of you to ensure your stay is what you expect it to be.

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to review us on TripAdvisor. We appreciate your comments about our clean, comfortable and spacious rooms along with our great staff. I will pass on to Vicki your kind comments about how well she took care of you and I will be sure to pass your review on to her. Chris K. More 

2 reviews
4 of 5 stars Reviewed May 10, 2015

There was a jazz concert nearby so I decided to stay at a Marriott. So I chose SpringHill. This place is nice, quiet, and clean. Ilona checked me in. She was very nice, professional, and she gave me the room I requested because I had a long week and wanted a good nights rest. If I need to return the... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to review us on TripAdvisor. We appreciate your comments about our cleanliness, quiet rooms and especially your kind comments about Ilona and her professionalism. I will be sure to pass this review on to her. We appreciate your business and hope you will stay with us again soon! Chris K. More 

Overland Park, Kansas
1 review
5 of 5 stars Reviewed April 30, 2015

This is one of the best hotels around to stay in Lancaster area. Very comfortable, great staff and extremely clean. Location is excellent, nearby restaurants are good. Very close to highway. Very quite rooms

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to review us on TripAdvisor. We appreciate your comments about our staff, cleanliness, quiet rooms and location. We appreciate your business and hope you will stay with us again soon! Chris K. More 

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24 photos of this hotel

Management photos: Courtesy of the property manager

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