We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SpringHill Suites Lancaster/Palmdale

3.0 of 5
Hotel website
Hotel deals
Hotel packages
1811 West Avenue J-12, Lancaster, CA 93534
Special Offer
Earn Rewards Points
SpringHill Suites Lancaster/Palmdale
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #5 of 14 Hotels in Lancaster
A recent review
4 of 5 stars reviewed 5 days ago
davidw925845 Willow Wood, Ohio
Write a Review

85 reviews from our community

Traveler rating
    41
    22
    12
    5
    5
See reviews for
21
9
4
38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
  • All months
    (85)
  • Mar-May only
    (23)
  • Jun-Aug only
    (21)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (25)
All months
San Diego, California
1 review
2 of 5 stars Reviewed 2 days ago NEW

I stayed at the Springhill Suites in Lancaster in March for a state soccer tournament. While the rooms were clean and the breakfast was sufficient, the noise (like an elephant stampede) was 24/7. I called down to the desk 2 times and the only explanation they had was "kids are here for soccer". Well, I was also there for the... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to complete a survey on TripAdvisor and please accept my sincere apology for the inconvenience experienced at our property with noise from other guests. I can certainly understand your frustration when your expectation is to have a restful experience. It is our goal to take all measures necessary to insure the comfort of our... More 

Willow Wood, Ohio
1 review
4 of 5 stars Reviewed 5 days ago NEW

Had an enjoyable visit this week. Hotel was well prepared for my expectations. Midnight supervisor Dean was able to effectively address my requests for document support on 2 occasions during my stay..

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

From the entire staff at the Hotel—Thank-you for your kind comments; it was great to hear that you enjoyed your stay and I appreciate your comments regarding Dean, I am glad you found him helpful and I will most certainly pass this on to him. Thank you for your time to post your comments on TripAdvisor. Please join us again!... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

I enjoyed the SpringHill Suites Lancaster/Palmdale. The included morning breakfast was really well done! The outdoor pool/spa was clean and quiet. Dean helped ensure that everyting was great--taking the time to answer all my questions.

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to comment about us on TripAdvisor; it was great to hear that you enjoyed your stay and I appreciate your comments regarding Dean, I am glad he was able to answer your questions and be of assistance. Please join us again next time you are in Lancaster! Sincerely, Chris K. General Manager More 

Boston, Massachusetts
Top Contributor
74 reviews 74 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The room was too hot. Left the air conditioning on for four hours and it did not cool to less than 74 deg. (It wasn't that hot outside either). And, all of the linen smelt like it was overcooked in the dry cleaners. Did not sleep at all because of it. Oh yeah, and all those pictures of fresh fruit... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

I was deeply concerned to learn of your experience regarding the odor of your linen. Unfortunately in a hotel setting it is necessary to use commercial chemicals to clean our linens to insure the utmost in cleanliness for our guests. I will be sure to pass on your comments to our laundry product vendor. Additionally, I apologize the fruit on... More 

Bullhead City
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel staff was friendly and extremely accommodating. I try and always stay with Marriott Hotels but I'm not always fortunate enough to do so. This time I was and as usual Marriott doesn't disappoint. The beds are amazing, so much so that I want to buy one of their mattresses and the room was cool and quiet. Couldn't ask... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

From the entire staff at the Hotel—Thank-you for your kind comments; it was wonderful to hear that you enjoyed your stay. I regret the size of our pool did not meet your expectations; unfortunately the size of the property and climate does not give us the luxury of a larger pool. Thank you for your time. Please join us again!... More 

Ridgecrest, California
Contributor
14 reviews 14 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice hotel. Clean, comfortable beds, and a standard room had both feather and synthetic fiber (which Marriott calls "foam") pillows. For those of us allergic to feathers, this is good. The internet is fast (6 mbs, fast ping) and free, available in the rooms both wired and wi-fi via multiple routers spread through the hotel. Dean, the "Night Auditor" according... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to fill out a review on TripAdvisor and the details of your experience. I appreciate you specifically calling out Dean our night auditor and recognizing his service and professionalism. Night auditors traditionally work the graveyard shift and don’t have the opportunity for many guest interactions as the rest of the team. Thank you for... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

From the minute I got here Alona &Vicki treated like family Both are efficient and friendly They treated me like I was the most important guest they had I than observed them treat the other guest the same My room was clean and comfortable I used to travel to many cities and hotels I will gladly stay here again Thank... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank-you for your kind comments and taking the time to review us on TripAdvisor. It was great to hear that you enjoyed your stay and I appreciate your comments regarding Vicki and Ilona, I am glad they made you feel at home. I will be sure to share your review with them. Please join us again! Sincerely, Chris K. More 

Lancaster, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

The desk agent greeted me and helped my with my room choice. Even though I had only made the reservation online 45 minutes earlier, he had my information and preferences ready when I arrived. The rooms are new and nice. The bed was awesome; I slept really well after a long day of driving. The hotel is adjacent to the... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

From the entire staff at the Hotel—Thank-you for your kind comments; it was wonderful to hear that you enjoyed your stay. Thank you for your time. Please join us again! Sincerely, Chris K. More 

Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for 6 weeks, Mon-Fri, while receiving medical care close by. From the first inquiry call, when I spoke to Vicki about their handicapped accessibility and toilet height (which she found out and called me back with) I was impressed. Other front desk staff Judy and Melina were helpful during our stay and never ceased to amaze me, at... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you so much for taking the time to review us on TripAdvisor. I know my staff greatly enjoyed working with you and based on the numerous mentions you made of our team, the feeling was mutual. We all wish you the best of health in the future and hope that should you return, you will stay with us again.... More 

Scottsdale, Arizona
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was nice, comfy beds, clean bathroom. We had a fridge and microwave, but the AC hardly worked. We had to Crack open the window and listen to the freeway traffic just to get some cool air in the room. We had the AC on 60 but hardly put any air out. The staff was really nice and the... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking to time to complete a review on TripAdvisor and your kind comments. I was concerned however to learn of your experience regarding your air conditioning. I want to assure you that our staff does their best to assure our guests receive the accommodations they ask for with all mechanical items are in good working order. I... More 

Questions? Get answers from hotel staff and past guests. Ask a question

14 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (1)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question