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All 14 Lancaster hotels

SpringHill Suites Lancaster/Palmdale

3.0 of 5 Hotel   |   1811 West Avenue J-12, Lancaster, CA 93534
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Ranked #8 of 14 Hotels in Lancaster
A recent review
5 of 5 stars reviewed 2 weeks ago
Cliff A Washington DC, District of Columbia
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60 reviews from our community

Traveler rating
    24
    17
    11
    4
    4
See reviews for
20
4
3
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having stayed at a lot of Marriott-brand hotels, I've developed certain expectations. Whether it's a Courtyard, Towplace Suites, Residence Inn, etc., it's typically the same positive experience in terms of cleanliness, staff and amenities, and they all seem to look pretty much the same. However, this Springhill Suites in Lancaster stands above all of the rest in my opinion. We... More 

Was this review helpful? Yes 1
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to comment in detail about our property on Trip Advisor; your feedback is greatly appreciated. We are delighted you had such a positive experience with our staff and facilities. We take great pride in making sure each and every guest has an experience which exceeds expectations and we are delighted your stay achieved our... More 

Laurel, Maryland
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 9, 2014

We had a recent trip to Lancaster/Palmdale area and we stayed at this hotel. It was nice and clean, which is what I look for in a hotel. The check in process was quick, which I appreciated since we arrived about 12am and was extremely tired. This is our 2nd visit there and will stay there again.

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

From the entire staff at the Hotel—Thank-you for your kind comments; it was wonderful to hear that you enjoyed your stay. Thank you for your time. Please join us again! Sincerely, Chris K. General Manager More 

1 review
1 of 5 stars Reviewed November 16, 2014

So I actually liked this hotel, for the most part. However, shortly after leaving the property, I get a call from the front desk claiming I smoked in the room. I did not smoke in the room. I smoked outside, and if they check their cameras, they would see me going in and out throughout the night, going to smoke.... More 

Was this review helpful? Yes
Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

I am writing to thank you for bringing your concern about our front desk staff to our attention. I understand how upsetting it can be to have a misunderstanding with the front desk regarding our smoking policy. I have discussed your situation with my staff and I am thankful you were not charged for this fee. Our consistent goals of... More 

Contributor
19 reviews 19 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 11, 2014

This is a really nice property and well worth the stay. This is the second time we've stayed here and it's been great both times. The desk staff are very friendly and helpful. We really enjoyed the pool and hot tub this time. The were both very relaxing.

Was this review helpful? Yes
Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you so much for taking the time to write such a positive review. The hotel's staff tries very hard to make sure that our guests are comfortable and feel as though they are at "home." A review such as yours goes a long way in supporting their efforts. We look forward to your return visit! More 

California
Top Contributor
52 reviews 52 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed September 9, 2014

Very convenient location. While close to the highway, noise is minimal. Excellent front desk staff! Special thanks to James and Judy who went out of their way to be helpful and provided great restaurant recommendations! All around excellent service and great staff! Breakfast includes hot and cold options - changes each day - some great and others not to my... More 

Was this review helpful? Yes 1
Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Hello. Thank you so very much for your review. I know the staff feels great when they hear that a guest has been happy with the service. Our staff really tries hard to make the guest feel at home and cares about our guest's experience. I am so very sorry for the misunderstanding regarding the Do Not Disturb sign...we try... More 

Long Beach, California
1 review
1 of 5 stars Reviewed August 13, 2014

We stayed at this SpringHill Suites Lancaster for one night due to a business meeting I had the next morning, the place seemed nice enough… in the middle of the night the AC stopped working and it became hot enough that we woke up in puddle of sweat, I called the front desk and was offered fan, and told the... More 

Was this review helpful? Yes
Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Hello. I am very sorry to hear that your experience at our hotel was unsatisfactory. It is our goal to try to provide the best of customer service. We hope you will give us another opportunity. More 

Tucson
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 8, 2014

I stayed here because the hotel I normally stay at was full. I was shocked to find that the hotel is already dated (it looks brand new on the outside). I only stayed here 2 nights because my trip was cut short due to a change in business travel to San Diego. I don't know what it is about (most... More 

Was this review helpful? Yes
Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you very much for taking the time to write a review of our hotel. We always appreciate feedback to help us improve what we do. We hope you will give us another chance, and look forward to seeing you again! More 

Paradise Valley, Arizona
Top Contributor
177 reviews 177 reviews
54 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed July 20, 2014

We were traveling through Lancaster/Palmdale to Phoenix and stayed one night in a double queen room. The shower was good and beds comfortable. It was a large room with a separate sitting area. The toilet/shower/tub were in a separate room from the sink and vanity.

Was this review helpful? Yes
Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you very much for taking the time to write a review of our hotel. We are very happy to hear that your stay with us was positive. The staff does it's best to try to make our guests feel at home. We look forward to seeing you again! More 

Las Vegas, NV
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 14, 2014

We stayed here for one night only on a Saturday night. The hotel is very clean and nice and the hotel staff are great. The room was delightfully cool when we opened the door, which is a bonus in the desert. The free breakfast the next morning included scrambled eggs, sausage, make your own waffles, yogurt, breads, fruit, muffins, juices,... More 

Was this review helpful? Yes 1
Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you very much for taking the time to write a review of our hotel. We always appreciate feedback to help us improve what we do, and are glad that your overall experience was a good one :-) We look forward to seeing you again! More 

Boulder
Top Contributor
56 reviews 56 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 5, 2014

My group stayed here on a business trip and were were pleasantly surprised! Rooms were clean and comfy and the staff was friendly, well trained and always willing to help! We had never been to this area before. I highly recommend a stay here! Please click on "yes" if you found my review helpful...I appreciate it!

Was this review helpful? Yes 3
Dede M, Owner at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you so much for taking the time to post such a lovely review of our facility. Our staff takes great pride in trying to provide a home away from home for our guests. It is always good for them to hear that their efforts are appreciated! Very best, Dede More 

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Additional Information about SpringHill Suites Lancaster/Palmdale

Address: 1811 West Avenue J-12, Lancaster, CA 93534
Location: United States > California > Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Lancaster/Palmdale 3*
Number of rooms: 80
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Also Known As:
Springhill Suites Lancaster/Palmdale Hotel Lancaster

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Management photos: Courtesy of the property manager

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