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SpringHill Suites Lancaster/Palmdale

3.0 of 5
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1811 West Avenue J-12, Lancaster, CA 93534
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SpringHill Suites Lancaster/Palmdale
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Ranked #5 of 14 Hotels in Lancaster
A recent review
3 of 5 stars reviewed 4 days ago
Bryan B Los Angeles, California
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90 reviews from our community

Traveler rating
    43
    24
    13
    5
    5
See reviews for
21
9
4
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Los Angeles, California
1 review
3 of 5 stars Reviewed 4 days ago NEW

I've stayed at this hotel almost every single weekday for the past 5 months and it's clean and comfortable but there are some quirks about it that have grown to be really annoying: 1. Wifi is really spotty, logs out at random times, throttles to a halt other times. This hotel doesn't have a designated high-speed wifi connection for business... More 

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California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Great hotel. Comfortable, convenient and close to everything. Molina was particularly helpful in locating a nearby Target for business supplies and a Marie Callender's around the corner. They also accept State travel rates. I have stayed before, will stay again, and highly recommend to others! Jim Yates

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Reston, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

Although I stayed for only one night, I found this hotel to be of high quality and service. People were very friendly and hospitable, especially Melenia at the front desk and the personnel attendants at the breakfast area. For my future travel in this area I definately plan to return to this facility.

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Reno, Nevada
Top Contributor
217 reviews 217 reviews
45 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived around 10:00pm in the evening. Our check in was quick. When we got to our room, it was a little warm, so we turned on the a/c. The room cooled very quickly. The hotel is right by the freeway and our room was very quiet. The room and bathroom at the SpringHill Suites was very clean! The room... More 

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Lancaster, California
1 review
4 of 5 stars Reviewed 3 weeks ago

Clean room, friendly staff, and the free breakfast was a plus. I would recommend this hotel to anyone staying in Lancaster. Dean the night supervisor was very helpful. There are some very good restaurants close by that also make this hotel very convenient to stay at.

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San Diego, California
1 review
2 of 5 stars Reviewed 4 weeks ago

I stayed at the Springhill Suites in Lancaster in March for a state soccer tournament. While the rooms were clean and the breakfast was sufficient, the noise (like an elephant stampede) was 24/7. I called down to the desk 2 times and the only explanation they had was "kids are here for soccer". Well, I was also there for the... More 

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Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to complete a survey on TripAdvisor and please accept my sincere apology for the inconvenience experienced at our property with noise from other guests. I can certainly understand your frustration when your expectation is to have a restful experience. It is our goal to take all measures necessary to insure the comfort of our... More 

Willow Wood, Ohio
1 review
4 of 5 stars Reviewed 4 weeks ago

Had an enjoyable visit this week. Hotel was well prepared for my expectations. Midnight supervisor Dean was able to effectively address my requests for document support on 2 occasions during my stay..

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Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

From the entire staff at the Hotel—Thank-you for your kind comments; it was great to hear that you enjoyed your stay and I appreciate your comments regarding Dean, I am glad you found him helpful and I will most certainly pass this on to him. Thank you for your time to post your comments on TripAdvisor. Please join us again!... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I enjoyed the SpringHill Suites Lancaster/Palmdale. The included morning breakfast was really well done! The outdoor pool/spa was clean and quiet. Dean helped ensure that everyting was great--taking the time to answer all my questions.

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Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

Thank you for taking the time to comment about us on TripAdvisor; it was great to hear that you enjoyed your stay and I appreciate your comments regarding Dean, I am glad he was able to answer your questions and be of assistance. Please join us again next time you are in Lancaster! Sincerely, Chris K. General Manager More 

Boston, Massachusetts
Top Contributor
74 reviews 74 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed March 16, 2015

The room was too hot. Left the air conditioning on for four hours and it did not cool to less than 74 deg. (It wasn't that hot outside either). And, all of the linen smelt like it was overcooked in the dry cleaners. Did not sleep at all because of it. Oh yeah, and all those pictures of fresh fruit... More 

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Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

I was deeply concerned to learn of your experience regarding the odor of your linen. Unfortunately in a hotel setting it is necessary to use commercial chemicals to clean our linens to insure the utmost in cleanliness for our guests. I will be sure to pass on your comments to our laundry product vendor. Additionally, I apologize the fruit on... More 

Bullhead City
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 15, 2015

The hotel staff was friendly and extremely accommodating. I try and always stay with Marriott Hotels but I'm not always fortunate enough to do so. This time I was and as usual Marriott doesn't disappoint. The beds are amazing, so much so that I want to buy one of their mattresses and the room was cool and quiet. Couldn't ask... More 

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Chris K, General Manager at SpringHill Suites Lancaster/Palmdale, responded to this review

From the entire staff at the Hotel—Thank-you for your kind comments; it was wonderful to hear that you enjoyed your stay. I regret the size of our pool did not meet your expectations; unfortunately the size of the property and climate does not give us the luxury of a larger pool. Thank you for your time. Please join us again!... More 

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Pool/beach area (1)
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