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All 14 Lancaster hotels

Comfort Inn & Suites

2.5 of 5 Hotel   |   1825 West Avenue J 12, Lancaster, CA 93534 (Formerly Holiday Inn Express)
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78%
Ranked #6 of 14 hotels in Lancaster
A recent review
5 of 5 stars reviewed 1 week ago
chuck m Murrieta, California
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69 people have reviewed this hotel

Traveler rating
    37
    17
    7
    4
    4
See reviews for
13
12
4
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Murrieta, California
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is great the staff is awesome Esther Medrano is always so helpful with room accommodations ane she always has a smile, there needs to be more employees like this. The rooms and the whole hotel are extremely clean and well kept. Would stay here again no problem. Thank you Chuck Morgan

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Hartselle
1 review
2 of 5 stars Reviewed 1 week ago

If your looking for a clean comfortable hotel, you've found it. Just don't expect service. And hope they don't give your room away. When our group arrived Saturday night, we were told that we no longer had a room reserved for Sunday night as well. A soccer tournament in town had booked all the rooms and and one of ours... More

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Wolfville, Canada
Contributor
19 reviews 19 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel delivers what travelers expect from a Comfort Inn: clean rooms, comfortable beds, and watchable TV with a decent selection of channels. (While this hotel has "Inn" in its name, it does not have an on-site restaurant.) The weakness here: poor lighting. Our room had one wall lamp between the beds and one over the vanity - that's it.... More

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gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Mr. Pearson, I sincerely apologize about the inadequate lighting in your room. Thank you for taking the time to review our hotel and letting us know about the issue. Resulting from your Feedback and suggestions we have added additional lighting. While I cannot change the experience you received you have helped us to improve our future guest’s experiences and hopefully... More

Sparks, Nevada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I loved the Suites in this hotel, very large, quiet and clean. I am only in Lancaster once in 2 month period but I will make this my hotel from here on out. The staff is excellent and very accommodating. I made a mistake on my reservation and Esther Medrano took care of it and me. She has been in... More

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Highland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I am often in Lancaster on business and stay at this hotel every time. The staff is really good and they accommodate pets. Esther Medrano - at the front desk is super. She knows when I am running late and has my bill ready when I get to the front desk! Adrianna in the dining area is very nice and... More

Was this review helpful? Yes 1
Reynoldsburg, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2014

I have family and friends in the Lancaster/Palmdale area and this hotel is a must stay. Not only do I look forward to seeing family/friends while in town but I actually look forward to seeing the hotel staff. I have been there so often that I think that they look forward to seeing me also. Especially Esther Medrano. She is... More

Was this review helpful? Yes 1
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our hotel. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay, and continue to enjoy your experience time and again. We are... More

Rancho Cucamonga, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2014

I am a frequent quest at the West Avenue Lancaster location. Often when I make reservations and leave following my stay, I am greeted by the kind voice and friendly smile of your employee Esther Medrano. I even noticed when I telephoned my reservation she always recognized my voice and greeted me by name. this is the type of service... More

Was this review helpful? Yes 1
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review our hotel. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay, and continue to enjoy your experience time and again. We are... More

Fountain Valley
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 27, 2014

We are attempting to book this hotel for a two night stay over a weekend but are finding the business practices unethical without policy. The hotel finding out about a soccer tournament over the weekend suddenly decides to change their cancellation policy from 6 pm the day of to 24 hours notice. When I called to ask about this, the... More

Was this review helpful? Yes 1
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Dear SoCalSuzi, Thank you for taking the time to complete a review of the Comfort inn & Suites and bringing this issue to my attention. I would like to apologize for the misunderstanding regarding our cancellation policy, when it was changed from the 6pm cancellation to the 24 hour cancellation this should have not affected the existing reservation. We will... More

Seattle
Top Contributor
116 reviews 116 reviews
58 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed November 18, 2013

We have relatives in Palmdale and this was close - so we gave it a try. It's easy to get to (just off the freeway and close to an exit), is attractive and well tended. Reception was friendly and our room was very nice. There is an elevator, so upper floors are easy to get to. Stairways are wide, carpeted... More

Was this review helpful? Yes 1
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Dear kentwangster, Thank you for taking the time submit a survey of the Comfort Inn & Suites. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward... More

Orange County, CA
Top Contributor
83 reviews 83 reviews
40 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 13, 2013

Stayed at this location for two nights while attending a vintage racing event at Willow Springs Raceway. The hotel was generally clean with comfortable beds and plenty of space in the room. Bathroom setup was a bit odd, with the shower and toilet in a separate room, but the sink/counter in the main part of the room. Easy walk to... More

Was this review helpful? Yes
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Dear SpeedwayCJ, Thank you for taking the time to submit a review of the Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

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Additional Information about Comfort Inn & Suites

Also Known As:
Comfort Hotel Lancaster
Comfort Inn And Suites
Comfort Hotel
Comfort Inn Lancaster
Lancaster Comfort Inn
Address: 1825 West Avenue J 12, Lancaster, CA 93534 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > California > Lancaster
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
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