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All 14 Lancaster hotels

Comfort Inn & Suites

2.5 of 5 Hotel   |   1825 West Avenue J 12, Lancaster, CA 93534 (Formerly Holiday Inn Express)
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Ranked #7 of 14 Hotels in Lancaster
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
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84 reviews from our community

Traveler rating
    45
    19
    10
    5
    5
See reviews for
14
13
4
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Esther Moreno checked us in and made sure we had everything. This hotel was logistically perfect for me as I was in town for business and it was close to my job location. The free breakfast along with the very nicely maintained property made this a great value.

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed December 8, 2014 via mobile

Esther Medrano with guest services is a great host. The hotel is convenient to any part of Lancaster, the room was always serviced very well, and the breakfast every morning was a pleasant start to every day I was there.

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear Guest, we highly appreciate your kind words . We love having you here and we would love to have the pleasure of seeing you as a regular guest, and we will continue to provide excellent service to all our customer . We will let Esther know about your stay as well Its reviews like these that make our hard... More 

Phoenix, Arizona
Top Contributor
110 reviews 110 reviews
36 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed November 17, 2014

It was a fairly normal Comfort Inn in a suburban setting. My bathroom wall featured a very large black hair that I'm not sure how the staff could have missed. It does have Showtime and HBO and a fridge in the old school rooms. The bed is standard for the chain and you are within 10 minutes of Lancaster's not... More 

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear Valued Guest Thank you for letting us know about your experience and I hope that you would give us another chance to correct our mistakes.. We will work on fixing the issues pointed out to us We will be sure to make sure the same is no repeated on your next stay and we thank you once again for... More 

Lake Elsinore, California, United States
1 review
5 of 5 stars Reviewed November 12, 2014

Ester is very helpful, along with all the other staff. I have been staying at this hotel for work for more than 6 months. As someone that travels 250-300 days a year for work, I cannot ask for better.

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your candid review! We here at Lancaster comfort inn are so humbled and proud to know that you felt your stay was great. Our staff works very hard to make sure each stay is perfect as possible and we hope to be your exclusive hotel whenever you are traveling to Lancaster. We hope you enjoyed... More 

Seattle
Top Contributor
182 reviews 182 reviews
78 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed November 9, 2014

We stayed here last year because it's close to a relative. So we tried it again and found it just as nice as last year. Not sure how they get housekeeping to do all those folds, but we enjoy the special treatment to the facial tissue, toilet paper and towels. Rooms have plenty of space and are newly carpeted and... More 

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear Guest, we highly appreciate your kind words . We love having you here and we would love to have the pleasure of seeing you as a regular guest, and we will continue to provide excellent service to all our customer . Its reviews like these that make our hard work and dedication pay off! Thank you for your for... More 

Independence, California
2 reviews
5 of 5 stars Reviewed October 18, 2014

had reserved a room with 2 queen beds when we arrived found out they did not have anymore room with queens got upgraded to a suite with a king bed and sleeper sofa for the price of the room that I had booked. This is the second time we had stayed at this hotel and will stay again. The clerk... More 

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you so much for your kind words . We love having you here .. We hope to see you as a regular customer and we will continue to provide excellent service to all our customer . Its reviews like these that make our hard work and dedication pay off! Sincerely, Comfort Inn Lancaster More 

Contributor
11 reviews 11 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 19, 2014

This was the review I had written for yelp In April I encountered a HOMELESS man bathing in the hot tub! Stayed here for 7 weeks Staff can be rude / condescending at times (maid forgot to replace coffee , when I called for replacement it was met with condescending tone) Elevator broken had to carry all luggage up since... More 

Was this review helpful? Yes 1
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Evan W., Thank you again for taking the time to work with me on these issues during your stay. We are working diligently to prevent any repeats. I'm happy to say that the transient was has not returned to our hotel. Our team is diligently working to ensure that we do not overlook any items and continue to offer superior... More 

orange
1 review
5 of 5 stars Reviewed June 13, 2014 via mobile

Great service and very clean and spacious rooms! Very friendly staff n good breakfast! Centrally located . We really enjoyed the pool n had a great time. Management was very accommodating as we had some issues.

Was this review helpful? Yes
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Dear catraveller2014, Thank you for taking time to share your experience at our hotel. We are always happy to accommodate when we can. I do hope you will come back again to enjoy all the amenities we have to offer. On your next visit try our Dry Sauna, many of our guest have found it to be invigorating. Sincerely, Ryan... More 

1 review
5 of 5 stars Reviewed June 13, 2014

Very clean & convenient hotel, Accessible location, Friendly staff, Clean rooms, Good shuttle service, Very good free breakfast, Good clean pool, Good rates, I will definitely recommend to friend & come back

Was this review helpful? Yes
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Dear E.G., Thank you for taking time to share your experience at our hotel. We are always happy to accommodate when we can. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Sincerely, Ryan Faith More 

Tucson, Arizona
Top Contributor
67 reviews 67 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 12, 2014

The plusses for the hotel are its location and comfortable beds. Some things have been updated but more attention could be placed on repair and replacing worn items. Cleanliness was also average. The room was not dirty and I felt comfortable staying in it but could have been cleaner. The breakfast was also average. Not much to brag about. The... More 

Was this review helpful? Yes 1
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Dear G.S., Thank you for taking the time to share your experience at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests... More 

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Additional Information about Comfort Inn & Suites

Address: 1825 West Avenue J 12, Lancaster, CA 93534 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > California > Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 58
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Also Known As:
Comfort Hotel Lancaster
Comfort Inn And Suites
Comfort Inn Lancaster
Lancaster Comfort Inn
Hotel Style:
#6 Business Hotel in Lancaster

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