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Comfort Inn & Suites

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1825 West Avenue J 12, Lancaster, CA 93534 (Formerly Holiday Inn Express)
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1 room 1 adult
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103 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

I stay at this hotel every now and then and I always have a nice, relaxing, comfortable time. It's always quiet and the staff is always friendly and helpful! I would definitely recommend this hotel to my friends and family or anyone looking for a nice place to stay!

Helpful?
Thank Martha P
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

I would like to thank you on behalf of my entire staff for taking your time to compile an encouraging and positive review about our property. We have been working hard to provide the most exceptional accommodations and customer service possible. We'd love to have you stay with us the next time you are in the area so we can... More 

van nuys
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Hello,I recently had the pleasure of staying at the Comfort Inn in Lancaster, California, My Check in was an experience in its own,I was happily greeted upon arrival,informed of all the Inns amenities, Breakfast from 6AM to 9AM,weight room,jacuzzi,dry sauna,where the elevators and ice machine were at,then explained where exactly my room was,how many times have we all been even... More 

Helpful?
Thank mtorrey
Guest_relations2k, Public Relations Manager at Comfort Inn & Suites, responded to this review

I would like to thank you on behalf of my entire staff for taking your time to compile an encouraging and positive review about our property. We have been working hard to provide the most exceptional accommodations and customer service possible. We'd love to have you stay with us the next time you are in the area so we can... More 

Oakland, California
1 review
1 of 5 stars Reviewed January 4, 2016

Due to a defective battery, smoke alarm in hallway was chirping loudly, beginning at 4:30 a.m. Brought problem to the attention of three successive shifts of hotel employees, none of whom seemed to have communicated with one another. After we complained again, the third shift finally replaced the battery at 11:30 p.m. that night. Wrote to corporate management and received... More 

Helpful?
Thank traveller143406
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Our goal is to make each guest stay a pleasant and enjoyable one. Unfortunately, we are not always able to achieve this goal to the satisfaction of some of our guests. We have reviewed your concerns and have addressed them in an effort to remedy the situation. As always, we encourage our guest's to give us the opportunity to remedy... More 

2 reviews
5 of 5 stars Reviewed November 14, 2015 via mobile

I've been to this hotel a few times. It's always been a great experience. The staff and Esther are always courteous, friendly and helpful. I would definitely recommend this hotel to anyone looking for a quiet and relaxing place to stay.

Helpful?
Thank Martha P
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for your candid comments!! We look forward to serving you again in the future! Have a wonderful day! More 

New York City, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 1, 2015

Very nice hotel and excellent value for the money as well. The rooms were clean and comfortable. Very quiet as well. The hotel staff were friendly and courteous. I would stay here again in the future.

Helpful?
Thank Stanley C
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

We highly appreciate your candid comments! We are so happy you loved to stay with us! We pride ourselves on maintaining high quality service and establishment! We look forward to serving you in the future and hope to be your main choice of hotel in Lancaster, CA More 

1 review
5 of 5 stars Reviewed September 16, 2015 via mobile

My Stay At Comfort Inn & Suites Was A Great Experience For It Being My First Time😃😀😊.By Being There "ESTHER" Made Me and My Family Feel Welcomed❤ She Is Warm&Inviting , She Greeted Us With Smiles and Answers and Not With Attitudes (Thank You) Housekeeping, and Breakfast Was Excellent.I Strongly Recommend That You Stay At Comfort Inn&Suites 🎆🎇🎆

Helpful?
Thank Taii G
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your wonderful candid review! More 

Kenner, Louisiana
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed August 6, 2015 via mobile

We stayed at the hotel for a one night stop over on the way back from Lake Tahoe to LA. The breakfast was the average comfort inn breakfast and the hotel staff were accommodating if you asked for help, but the property needs some work and remodeling. The pool lock doesn't work so anyone can walk right in and swim... More 

Helpful?
Thank Dmaniac
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

We highly apologize for your stay being unsatisfactory, please feel free to reach out to us at the property if there is anything we can do to rectify the issues you faced during your stay More 

So Cal
Level Contributor
411 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 stars Reviewed August 4, 2015

I actually stayed here twice, in December and September. I had a good experience the first time in September that when i was booked here by PL again in December, I was all right. Decent location to most things, and the breakfast was what you expected. Would stay again.

Helpful?
Thank d l
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

We are so glad you enjoyed our breakfast which has a very wide variety of items! thank you for taking the time in leaving us your candid comments! More 

Arroyo Grande, California
1 review
3 of 5 stars Reviewed July 28, 2015 via mobile

I come to Lancaster on a fairly regular basis and stay in this hotel in spite of the fact that there are always wifi issues of varying degrees. This time was really bad and when I called the front desk to ask them about it, I was told to call the number listed for the service provider, explain the problem... More 

Helpful?
Thank onegram6
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for your candid Review, we apologize that your stay was not satisfactory and we are very sorry to know your stay was not 5 stars. We hope to rectify and issues you faced at our hotel please feel free to contact us. Once again we are very sorry More 

Ooltewah, Tennessee
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 24, 2015

The Hotel is well located with easy access to the High Way Then room were clean and roomy The breakfast was adiquate we stayed on the first floor and was not disturbed by our side noise Large baths Recommended

Helpful?
Thank pastorlakewood
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for your candid review! we do apologize about the noise issue. We try to do our best to accommodate guests as far away from the freeway as possible but sometimes if there is a lot of traffic the noise gets thru even to some of the back rooms this is an issue all hotels near freeways face and... More 

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