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All 14 Lancaster hotels

Comfort Inn & Suites

2.5 of 5 Hotel   |   1825 West Avenue J 12, Lancaster, CA 93534 (Formerly Holiday Inn Express)
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Ranked #6 of 14 Hotels in Lancaster
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Patricia N Independence, California
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79 reviews from our community

Traveler rating
    43
    17
    9
    5
    5
See reviews for
14
12
4
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Independence, California
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

had reserved a room with 2 queen beds when we arrived found out they did not have anymore room with queens got upgraded to a suite with a king bed and sleeper sofa for the price of the room that I had booked. This is the second time we had stayed at this hotel and will stay again. The clerk... More

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This was the review I had written for yelp In April I encountered a HOMELESS man bathing in the hot tub! Stayed here for 7 weeks Staff can be rude / condescending at times (maid forgot to replace coffee , when I called for replacement it was met with condescending tone) Elevator broken had to carry all luggage up since... More

Was this review helpful? Yes
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Evan W., Thank you again for taking the time to work with me on these issues during your stay. We are working diligently to prevent any repeats. I'm happy to say that the transient was has not returned to our hotel. Our team is diligently working to ensure that we do not overlook any items and continue to offer superior... More

orange
1 review
5 of 5 stars Reviewed June 13, 2014 via mobile

Great service and very clean and spacious rooms! Very friendly staff n good breakfast! Centrally located . We really enjoyed the pool n had a great time. Management was very accommodating as we had some issues.

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gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Dear catraveller2014, Thank you for taking time to share your experience at our hotel. We are always happy to accommodate when we can. I do hope you will come back again to enjoy all the amenities we have to offer. On your next visit try our Dry Sauna, many of our guest have found it to be invigorating. Sincerely, Ryan... More

1 review
5 of 5 stars Reviewed June 13, 2014

Very clean & convenient hotel, Accessible location, Friendly staff, Clean rooms, Good shuttle service, Very good free breakfast, Good clean pool, Good rates, I will definitely recommend to friend & come back

Was this review helpful? Yes
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Dear E.G., Thank you for taking time to share your experience at our hotel. We are always happy to accommodate when we can. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Sincerely, Ryan Faith More

Tucson, Arizona
Top Contributor
61 reviews 61 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 12, 2014

The plusses for the hotel are its location and comfortable beds. Some things have been updated but more attention could be placed on repair and replacing worn items. Cleanliness was also average. The room was not dirty and I felt comfortable staying in it but could have been cleaner. The breakfast was also average. Not much to brag about. The... More

Was this review helpful? Yes
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Dear G.S., Thank you for taking the time to share your experience at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests... More

Priceville, Alabama
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 2, 2014

Out of all my Years of Travel I have never met someone who really felt like she was after my complete satisfaction as much as Esther. I could leave it t that but that would not let you understand the true person behind the counter. When I asked for a restaraunt she took her time and made sure I was... More

Was this review helpful? Yes 2
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Dear Jeff P, We would like to thank you for taking the time to share your experience with our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. It’s always great to hear when our staff goes above and beyond, making a last... More

Pismo Beach
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed May 29, 2014

For the overnight traveler who just wants a bed to sleep in, this hotel may be a good choice for price and ease of access to the interstate, however, for the extended stay/business traveler I cannot in good conscience recommend this hotel, especially to the choice hotels member. While the hotel is generally clean and the service staff is friendly... More

Was this review helpful? Yes
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Dear Malibustacy., Thank you for taking the time to share your experience at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests... More

San Clemente, California
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 29, 2014

Beds were too hard for my taste. Am accustomed to pillowtop mattresses. Arrived and there was a leftover washcloth hanging from the shower stall from the previous renter, in addition to a large dead roach on the bathroom floor. Hotel was very close to soccer fields, so that was a plus. Breakfast was nice.

Was this review helpful? Yes
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

We would like to thank you for taking the time to share your experience with our hotel. I sincerely apologize that you have found a used washcloth in the room as well as a dead roach. I will work diligently with my staff to ensure that this does not happen again. Thank you so much for your business and we... More

Prescott
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 22, 2014

I never know when I will be in Lancaster, CA, but I have the front desk phone # and call when I need a room. The front desk, knows me by name and has a room waiting for me, when I get to Lancaster, I feel its as close to home as one can get. Esther Medrano, at the front... More

Was this review helpful? Yes 2
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

We would like to thank you for taking the time to share your experience with our hotel. It’s always great to hear when our staff and guests have the personal touch, Making our Hotel and heartwarming place to go. Thank you so much for your business and friendship we look forward to seeing you in the future. Kind Regards, Ryan... More

Newport Beach
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2014

I travel for work... and sometimes I need to quickly use a computer on the go. The staff allowed me to use the computer and helped me get what I needed to do done. Some hotels act say the computer is for "guests only" and treat potential customers like trespassers. Comfort Inn and Suites in Lancaster treated me like a... More

Was this review helpful? Yes
gm_ca824, Manager at Comfort Inn & Suites, responded to this review

Thank you very much for your kind words. We're glad we could accommodate our guest and potential guests. Thank you again, Ryan Faith More

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Additional Information about Comfort Inn & Suites

Address: 1825 West Avenue J 12, Lancaster, CA 93534 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > California > Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 58
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Also Known As:
Comfort Hotel Lancaster
Comfort Inn And Suites
Comfort Inn Lancaster
Lancaster Comfort Inn

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