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Comfort Inn & Suites

2.5 of 5
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1825 West Avenue J 12, Lancaster, CA 93534 (Formerly Holiday Inn Express)
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Ranked #9 of 15 Hotels in Lancaster
A recent review
3 of 5 stars reviewed yesterday
onegram6 Arroyo Grande, California
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94 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arroyo Grande, California
1 review
3 of 5 stars Reviewed yesterday NEW

I come to Lancaster on a fairly regular basis and stay in this hotel in spite of the fact that there are always wifi issues of varying degrees. This time was really bad and when I called the front desk to ask them about it, I was told to call the number listed for the service provider, explain the problem... More 

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Ooltewah, Tennessee
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 24, 2015

The Hotel is well located with easy access to the High Way Then room were clean and roomy The breakfast was adiquate we stayed on the first floor and was not disturbed by our side noise Large baths Recommended

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Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for your candid review! we do apologize about the noise issue. We try to do our best to accommodate guests as far away from the freeway as possible but sometimes if there is a lot of traffic the noise gets thru even to some of the back rooms this is an issue all hotels near freeways face and... More 

Lake Tahoe
Level Contributor
42 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed June 11, 2015

This was a last road trip stay before a long drive and I expected little. The second floor suite (John Jay Suite) had two air conditioners, a wet bar, great selection of TV channels and was in all, the finest room I had during my trip. Reception desk was friendly and helpful. Overall, it was a clean and well maintained... More 

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Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your kinds words! thanks for choosing our Lancaster Comfort Inn we are very happy to be your hotel of choice and are very thankful and happy you enjoyed your stay! More 

Dalton, Georgia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 9, 2015

I make a reservation for a king size bed on the top floor. I get there and check in and Im given a key card for a room on the 3rd floor with a king size bed. UNFORTUNATELY WHEN I GET TO THE ROOM AND GO INSIDE IT HAS SOMEONE'S THINGS IN IT AND OBVIOUSLY OCCUPIED. None to Happy I... More 

Was this review helpful? Yes 1
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for your candid Review, we apologize that your stay was not satisfactory and we are very sorry to know your stay was not 5 stars. We hope to rectify and issues you faced at our hotel please feel free to contact us. Once again we are very sorry More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 26, 2015 via mobile

We enjoyed our stay. Slept like a rock. The rooms were large. And had everything we needed. Even grass for the dog. We had a good breakfast. It was a full breakfast. We would stay here again. Give them a try. I'm sure you will love it!

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Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

We at the Comfort Inn Lancaster are very proud to get your candid review! Thank you so much for choosing our hotel while coming into Lancaster,CA , We would love to be your exclusive hotel of choice when coming in town, Thank you!! Comfort Inn Lancaster, CA Management More 

Pahrump, Nevada
1 review
1 of 5 stars Reviewed May 16, 2015

The rooms carpeting had large soiled spots through-out. The odor in the room was terrible. The inside of the bathroom commode had black spots in it. I mentioned to the front desk about the room and they said the reasons for the soiled carpet was that the hose to their carpet cleaner broke and the fix for the odor was... More 

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Guest_relations2k, Public Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to share your experience at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the... More 

cozad nebraska
Level Contributor
78 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed April 1, 2015

When traveling with dogs it is always hard to find a decent place to stay. The Lancaster/Palmdale area is not a good area for being dog friendly. This hotel is decent and charged $30 which was MUCH less than the other options and they did not limit pets to cat size. We will most likely stay here again. The rooms... More 

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Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your Candid review! we are glad that you enjoyed your overall stay. Yes we like many hotels have a nominal pet cleaning fee. We would love to see you again in the near future! Thank you for staying with us ! More 

Las Vegas, Nevada
Level Contributor
144 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed March 3, 2015

This is a nice little place to stay. Clean rooms, quiet, complimentary breakfast and wi-fi. I suggest a top floor, as with anywhere you go. Nothing bad I can say about it, so all good. Mini-fridge, TV and all your basic needs.

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Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your kind words! we hope to see you again in the near future! More 

Ventura, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 20, 2015

Was disappointed with my experience. Front desk was often vacant or you had to wait for help for a long period of time. They were ofte outside smoking. Cleanliness was an issue. We had a sock on the floor when we arrived which meant it hadn't neen cleaned up from the last person. Hallways and stairs had not been vacuumed... More 

Was this review helpful? Yes 1
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to share your experience at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the... More 

1 review
5 of 5 stars Reviewed January 15, 2015

Esther Moreno checked us in and made sure we had everything. This hotel was logistically perfect for me as I was in town for business and it was close to my job location. The free breakfast along with the very nicely maintained property made this a great value.

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

We are honored to get your candid 5 star review on TripAdvisor! we hope to be your only hotel of choice when traveling to our town ! once again thank you so much! More 

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