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Comfort Inn & Suites

Certificate of Excellence
2.5 of 5
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1825 West Avenue J 12, Lancaster, CA 93534 (Formerly Holiday Inn Express)
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Comfort Inn & Suites
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Ranked #7 of 14 Hotels in Lancaster
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
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88 reviews from our community

Traveler rating
    45
    20
    13
    5
    5
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15
14
4
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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cozad nebraska
Top Contributor
77 reviews 77 reviews
57 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When traveling with dogs it is always hard to find a decent place to stay. The Lancaster/Palmdale area is not a good area for being dog friendly. This hotel is decent and charged $30 which was MUCH less than the other options and they did not limit pets to cat size. We will most likely stay here again. The rooms... More 

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your Candid review! we are glad that you enjoyed your overall stay. Yes we like many hotels have a nominal pet cleaning fee. We would love to see you again in the near future! Thank you for staying with us ! More 

Las Vegas, Nevada
Top Contributor
133 reviews 133 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 3, 2015

This is a nice little place to stay. Clean rooms, quiet, complimentary breakfast and wi-fi. I suggest a top floor, as with anywhere you go. Nothing bad I can say about it, so all good. Mini-fridge, TV and all your basic needs.

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your kind words! we hope to see you again in the near future! More 

Ventura, California
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 20, 2015

Was disappointed with my experience. Front desk was often vacant or you had to wait for help for a long period of time. They were ofte outside smoking. Cleanliness was an issue. We had a sock on the floor when we arrived which meant it hadn't neen cleaned up from the last person. Hallways and stairs had not been vacuumed... More 

Was this review helpful? Yes 1
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to share your experience at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the... More 

1 review
5 of 5 stars Reviewed January 15, 2015

Esther Moreno checked us in and made sure we had everything. This hotel was logistically perfect for me as I was in town for business and it was close to my job location. The free breakfast along with the very nicely maintained property made this a great value.

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

We are honored to get your candid 5 star review on TripAdvisor! we hope to be your only hotel of choice when traveling to our town ! once again thank you so much! More 

1 review
4 of 5 stars Reviewed December 8, 2014

Esther Medrano with guest services is a great host. The hotel is convenient to any part of Lancaster, the room was always serviced very well, and the breakfast every morning was a pleasant start to every day I was there.

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear Guest, we highly appreciate your kind words . We love having you here and we would love to have the pleasure of seeing you as a regular guest, and we will continue to provide excellent service to all our customer . We will let Esther know about your stay as well Its reviews like these that make our hard... More 

Phoenix, Arizona
Top Contributor
117 reviews 117 reviews
35 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed November 17, 2014

It was a fairly normal Comfort Inn in a suburban setting. My bathroom wall featured a very large black hair that I'm not sure how the staff could have missed. It does have Showtime and HBO and a fridge in the old school rooms. The bed is standard for the chain and you are within 10 minutes of Lancaster's not... More 

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear Valued Guest Thank you for letting us know about your experience and I hope that you would give us another chance to correct our mistakes.. We will work on fixing the issues pointed out to us We will be sure to make sure the same is no repeated on your next stay and we thank you once again for... More 

Lake Elsinore, California, United States
1 review
5 of 5 stars Reviewed November 12, 2014

Ester is very helpful, along with all the other staff. I have been staying at this hotel for work for more than 6 months. As someone that travels 250-300 days a year for work, I cannot ask for better.

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your candid review! We here at Lancaster comfort inn are so humbled and proud to know that you felt your stay was great. Our staff works very hard to make sure each stay is perfect as possible and we hope to be your exclusive hotel whenever you are traveling to Lancaster. We hope you enjoyed... More 

Seattle
Top Contributor
183 reviews 183 reviews
76 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed November 9, 2014

We stayed here last year because it's close to a relative. So we tried it again and found it just as nice as last year. Not sure how they get housekeeping to do all those folds, but we enjoy the special treatment to the facial tissue, toilet paper and towels. Rooms have plenty of space and are newly carpeted and... More 

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear Guest, we highly appreciate your kind words . We love having you here and we would love to have the pleasure of seeing you as a regular guest, and we will continue to provide excellent service to all our customer . Its reviews like these that make our hard work and dedication pay off! Thank you for your for... More 

Independence, California
2 reviews
5 of 5 stars Reviewed October 18, 2014

had reserved a room with 2 queen beds when we arrived found out they did not have anymore room with queens got upgraded to a suite with a king bed and sleeper sofa for the price of the room that I had booked. This is the second time we had stayed at this hotel and will stay again. The clerk... More 

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you so much for your kind words . We love having you here .. We hope to see you as a regular customer and we will continue to provide excellent service to all our customer . Its reviews like these that make our hard work and dedication pay off! Sincerely, Comfort Inn Lancaster More 

Contributor
17 reviews 17 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed September 19, 2014

This was the review I had written for yelp In April I encountered a HOMELESS man bathing in the hot tub! Stayed here for 7 weeks Staff can be rude / condescending at times (maid forgot to replace coffee , when I called for replacement it was met with condescending tone) Elevator broken had to carry all luggage up since... More 

Was this review helpful? Yes 1
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Evan W., Thank you again for taking the time to work with me on these issues during your stay. We are working diligently to prevent any repeats. I'm happy to say that the transient was has not returned to our hotel. Our team is diligently working to ensure that we do not overlook any items and continue to offer superior... More 

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