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Candlewood Suites Orange County/ Irvine East

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3 South Pointe Dr., Lake Forest, CA 92630
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Candlewood Suites Orange County\/ Irvine East
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74 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Love this place. I try to stay here every year I'm in Irvine. I'm never disappointed by this Candlewood location due to their customer service and always having a clean and comfortable stay. We were checked in by friendly staff who also pointed out they had free DVD rentals. One thing I noticed was a crack in the bathroom sink... More 

Helpful?
1 Thank Aliya L
CWDS_LakeForest, Guest Relations Manager at Candlewood Suites Orange County/ Irvine East, responded to this review

Dear Aliya L, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again! Sincerely, Denise A. Guest Services More 

Penngrove
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed January 5, 2016

We had stayed here for three years during Thanksgiving holiday. We visit friends in the area and this has been our base camp. This is a three story hotel in a "L" configuration. It is easy to find. We like it for several reasons. It is easy to get to from the 5 or the 405 (of course those freeways... More 

Helpful?
Thank TravelTechPenngrove
CWDS_LakeForest, Guest Relations Manager at Candlewood Suites Orange County/ Irvine East, responded to this review

Dear TravelTechPenngrove, Thank you for taking the time to leave us some in depth feedback and for coming to our property during holidays for the last three years! The information you have provided has been passed on to our staff and we are closely addressing some of the issues you experienced during your stay. We appreciate you bringing it to... More 

Windsor, United Kingdom
Level Contributor
54 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed December 31, 2015

I spent two months there whilst working at my company's headquarters in Lake Forest. I stayed in one of their one bed apartment and really enjoyed my stay. The one bedder was spacious, well equipped and kept clean. It was quiet and I could get on with my work. There is a little gym with the essential equipment, a laundry... More 

Helpful?
Thank Christel88_13
CWDS_LakeForest, Guest Relations Manager at Candlewood Suites Orange County/ Irvine East, responded to this review

Dear Cristell88_13, Thank you for taking the time to write us a review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Denise A. Guest Services More 

Kansas City, Missouri
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 17, 2015

Stayed here on business and the hotel was great - quiet, very clean, and a terrific staff who was very helpful. Free laundry as always. The one issue is that there are few restaurants within walking distance, so glad the hotel has suites with a kitchen. Hotel has a small store downstairs with food for sale so I mainly cooked.... More 

Helpful?
Thank Bart J
Los Angeles, California
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed September 28, 2015

Since Candlewood Suites allows pets, unfortunately, pet odor remains in the rooms even after the rooms are cleaned by the housekeepers. The front desk personnel said they deodorize the rooms, but my room had a terrible smell. I assumed it was from cooked food odor from the previous guests, but if that were the case, the curtains and linens -... More 

Helpful?
1 Thank NoelleTraveler
CWDS_LakeForest, Manager at Candlewood Suites Orange County/ Irvine East, responded to this review

Dear NoelleTraveler, Thank you for taking the time to leave us some feedback. We value our guests' response wholeheartedly and cannot express enough our sincerest apologies for the inconveniences during your stay. Your review has been passed on to all departments to be discussed. Please reach us at (949) 598-9105 if you would like to discuss your stay with us.... More 

Santa Ana, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 22, 2015

This properties main asset would be their front desk agents. I was checked in by a nice lady, forgot her name though. I remember the awesome person at night, Jesse Granados. He has great customer service skills and is very knowlegeable with IHG matters. Being a Platinum member I felt great when Jesse informed me of my benefits and how... More 

Helpful?
Thank Frank A
Rocklin, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 9, 2015

We arrived at the Candlewood Suites at 11:30 at night because of an airline delay. We checked in and as we were walking down the hall we heard loud music Ok it's going to be one of those stays but as we got a little closer it was coming from our room they just gave us. Did they give us... More 

Helpful?
1 Thank Paul R
CWDS_LakeForest, Manager at Candlewood Suites Orange County/ Irvine East, responded to this review

Dear Ruhk, Thank you for taking the time to leave us some feedback and for being an IHG Rewards Spire member. We value our guests' response wholeheartedly and cannot express enough our sincerest apologies for the inconveniences during your stay. Your review has been passed on to all departments to be discussed and we will be contacting you shortly so... More 

Ontario
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 9, 2015

Staff was friendly, location reasonably convenient and amenities were close by. One day however the cleaning staff forgot to clean our room, but once I called them they reacted quickly and provided us fresh towels.

Helpful?
1 Thank Lloyd_031
Sedona
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed August 29, 2015

Our first visit to Candlewood Suites was better than I expected. The small suite was spacious with a kitchen area with attractive cabinets, sink, apartment fridge and microwave. The room was surprisingly quiet, especially during the week when it seemed many of the people are there in short-term housing. The staff are not at the front desk, but can be... More 

Helpful?
Thank kate410
Austin, Texas, USA
Level Contributor
153 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed August 1, 2015

Friendly and helpful staff from front desk to housekeeping. Nice side suites....Bed are a bit firm for our liking but acceptable. Well maintained and Convenient location parking can get a little tight when the hotel is fully booked

Helpful?
Thank Bud K
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