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Candlewood Suites Orange County/ Irvine East

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3 South Pointe Dr., Lake Forest, CA 92630
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Candlewood Suites Orange County/ Irvine East
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Candlewood Suites Orange County/ Irvine East
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61 reviews from our community

Traveler rating
    15
    17
    16
    8
    5
See reviews for
12
14
8
23
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Contributor
20 reviews 20 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 11, 2015

The standard of housekeeping left a lot to be desired. First room we were assigned had not been cleaned since last guest. There were snotty tissues on the couch and smears down the mirrors. Obscene words were also written on the notice board with a biro. The previous guests had also smoked in the room and jammed all the holes... More 

Was this review helpful? Yes 2
SBS-Chatsworth, Manager at Candlewood Suites Orange County/ Irvine East, responded to this review

Dear Ballasdeeep Really appreciate for your feedback and please accept our sincere apology for checking you in to a room that was not ready yet & I'm really glad that our guest service agents was able to move you to a perfect room in matter if few minutes. We hope that in near future be able to install automatic doors... More 

Lone Tree, Colorado
Contributor
20 reviews 20 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 10, 2014

I stayed there 3 nights, nothing is really standing out. Wall are as thick as cigarette paper which means you can hear your neighbor watching TV if it is too loud. Gym is OKish... not great. Convenient location if you have business in Irvine, Lake Forest.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Orange County/ Irvine East, responded to this review

Dear Zoubof, Thank you for your feedback. We are glad to hear you found our location convenient. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are truly sorry for the noise challenges that you experienced during your stay. If there is anything we can do to make your next stay more... More 

Grand Junction Colorado
Top Contributor
74 reviews 74 reviews
41 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed December 6, 2014

Stayed here for several nights and found the hotel to be very comfortable. The staff was helpful. The location was great, I was visiting friends in the Lake Forest / Silverado Canyon area and this was close to both. I like having a Mini Kitchen with a full size fridge. I'll be back

Was this review helpful? Yes
Port Moody, Canada
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 6, 2014

I travel to Irvine once or twice a year and have stayed at several of the local hotels over the years. I decided to try the Candlewood suites this time based on the TA reviews and I was not disappointed. I was immediately greeted upon entering by a friendly clerk who informed me that as the hotel was not busy... More 

Was this review helpful? Yes
Los Angeles, California
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed July 11, 2014

I have nothing negative to say avout the staff nor the cleanliness of this hotel however, whoever built/designed hotel deserves to be slapped across the face for such poor design and lack of knowledge regarding buildings. This building was poorly built. Everytime someone walked acoss the hall on the floor above us or walked around their own room as any... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Candlewood Suites Orange County/ Irvine East, responded to this review

Dear mariasolis1, Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More 

Denver, Colorado
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 4, 2014

I stayed at this hotel for a couple of nights recently. Plus points; front desk staff were very polite and helpful plus you have a refrigerator, microwave, dishwasher and small stovetop so if like me you just want to head back to your room and throw something together to eat while you work, it was great. Minus points; the kitchen... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Orange County/ Irvine East, responded to this review

Dear Lunagal2008, Thank you for your recent stay with us and reviewing our property. I am glad to know that you found our staff highly commendable and that you enjoyed the room amenities. On the other hand, I am very sorry that you were inconvenienced by the noise challenges during your stay. I have taken note of your comments and... More 

Abu Dhabi, United Arab Emirates
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 1, 2014

The Candlewood Suites - Irvine East , Lake Forest, CA is nice choice if you have visit to Los angles he rooms include a kitchen with utensils, dishes, glasses and silverware... also the Hotel have nice gym for afternoon activities

Was this review helpful? Yes 2
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 13, 2014

The Candlewood Suites - Irvine East (it's actually in Lake Forest, CA) is a nice, pleasant hotel in an upscale neighborhood. It's a good place to stay when on an extended business trip (or even for just one or two nights) because of the amenities. The rooms include a kitchen with utensils, dishes, glasses and silverware, dishwasher, full-sized refrigerator with... More 

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White Pine, Tennessee
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 22, 2014

i was told when i made the reservation that i would receive the $22 reservation fee off the price of the hotel at the time of check in. The price of the hotel was to be $79 plus taxes and the $22 would be taken off of that. I was charged $90 at time of check in on the night... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Orange County/ Irvine East, responded to this review

Dear tngirly_girl, Thank you for writing a review about your recent stay with us. We are hospitality professionals who pride ourselves on delivering world class customer service. It is our regret that we failed to deliver an exemplary performance in this context. Please accept our sincere apologies for any inconvenience it may have caused you. Kindly be assured that we... More 

Atlanta, Georgia
Contributor
13 reviews 13 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed April 15, 2014 via mobile

I stayed here a month ago and was just reminded as I am here in Southern California again, but this time chose to stay at another hotel not far. We had checked in late and was greeted with rude front desk personnel. The rooms were not very clean and seemed that many lights, tv, etc did not work...was told they... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Orange County/ Irvine East, responded to this review

Dear D N, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

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