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Extended Stay America - Orange County - Lake Forest

Certificate of Excellence
2.5 of 5
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20251 Lake Forest Drive, Lake Forest, CA 92630
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Extended Stay America - Orange County - Lake Forest
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Ranked #5 of 8 Hotels in Lake Forest
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 days ago
Bob G Casper, Wyoming
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52 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Casper, Wyoming
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Needed a stop in Lake Forest/Mission Viejo for two nights, separated by a few days, then back two more. My usual selection of hotels were either booked solid or jacked-up prices. First stop at an Extended Stay. Convenient location, nice room, fine "grab-and-go" breakfast. BUT horrific beds. Never been in worst in many years. We cancelled the second stay and... More 

Was this review helpful? Yes
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Staff was mostly helpful. The key code to my room had been changed accidentally on the first day. This necessitated a trip from the fourth floor to the first floor. The free breakfast is only coffee, fruits, granola bars and blueberry or chocolate muffins. No pool. Beds a bit hard, but then again, they last longer that way. Rooms smell... More 

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 13, 2015

We are waiting on our condo to be renovated and have been at the Lake Forest Extended Stay for a few months. This has been a wonderful experience. Jay, Carmen and Crystal have gone out of their way to make our stay comfortable and stress free. The room was clean at check in and with a full kitchen, it makes... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

The team and I appreciate your kind remarks. We are happy to hear that we were able to accommodate your needs with a clean and comfortable stay and great service. I am thrilled you had such a wonderful experience with us. Once more, thank you for posting your review. We look forward to having you visit with us again in... More 

Lake Forest, California
1 review
3 of 5 stars Reviewed May 4, 2015

It is a 2-star motel and that pretty much summarizes it. You need to have the right expectation for it and not to be fooled by the professional photos. Carpets are dirty in both the hallway and the room. There is a strange smell probably resulted from all the cooking. Towels are worn out and bathtub has stains cannot be... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for the feedback about your stay at our hotel. I am sorry to hear that you were not completely satisfied with your stay. To ensure that a situation like yours doesn't happen again, our staff is taking care of the carpets in the hallways and is performing preventive maintenance in our guest rooms. Thank you for sharing your... More 

Los Angeles, California
1 review
1 of 5 stars Reviewed May 4, 2015

This place is disgusting! I have stayed at low budget hotels but this one takes the cake. I can't believe these people would offer rooms in the condition that they are. I kid you not, everywhere I turned my head I would see scuff marks, stains or something broken in the room. The minute I entered my room I smelled... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for the cleanliness issues you experienced. As this hotel’s manager, I can assure you that I have discussed your feedback with our maintenance and housekeeping staff to ensure your experience is not repeated. Thank you for sharing your experience with us. Please feel... More 

Travelers are raving about these Lake Forest hotels

Apple Valley CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 19, 2015 via mobile

My unfortunate stay started when I arrived in my room, pulled back the bed spread and discovered someone else's hairs in the bed. After that joyous revelation I flew down to the front desk and asked for another room. What they gave me was not much better. The overwhelming stench of cigarette smoke was aweful. At my next trip to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the conditions of your room is truly regrettable. I sincerely apologize for your experience. In response to your feedback, we have discussed these cleanliness issues with our housekeeping staff to ensure this situation does not happen again. Thank you for sharing your experience with... More 

Lake Forest, California
1 review
5 of 5 stars Reviewed April 17, 2015

This hotel is a great place to stay! It's located in a very nice area that is easy to drive or walk around and there is shopping centers nearby for food shopping, and inexpensive restaurants. There is a kitchen with a full refrigerator, stove top, microwave and the hotel will give you plates, utensils, pots & pans etc. to cook... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for your wonderful review of our property. I am glad to read that you were pleased with our fully equipped kitchens and our location. I’m thrilled we provided you with a comfortable stay and that you were able to take advantage of all the amenities our hotel has to offer. The staff and I would like to thank... More 

Lake Forest, California
1 review
5 of 5 stars Reviewed March 6, 2015

My family & I have stayed here on several occasions and I would say it was a great experience. The staff are great, Carmen & Jay went out of their way to make sure we had what we needed. The place is very cozy & its a great feeling to go to sleep at night in a comfy bed, and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our hotel, especially about our staff members and the amenities we offer. We strive to make sure that every guest has a positive and memorable experience. Once more, thank you for posting your review. We look forward to having you visit... More 

San Luis Obispo County, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 22, 2015

Do not stay here! There are other hotels in the area who charge only a bit more...remember you get what you pay for! The room was dirty, old, smelly, nasty. I got bitten by fleas, the bed was horrible (when you drive around the back of the hotel and see mattresses stacked out in the open, you can't help but... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for the feedback about your stay at our hotel. While we appreciate your comments about our staff, please accept our deepest apologies for your unsatisfactory stay and for the cleanliness issues you experienced. In response to your feedback, I will be meeting with housekeeping to make sure each room is clean upon guest arrival. We do not tolerate... More 

Lake Forest, California
2 reviews
5 of 5 stars Reviewed February 18, 2015

Staff wonderful only suggestion accommodate the ones who have to make it their home by giving a low weekly rate times are tuff. Krystal and Carmen always handle everything with respect I have recommended this place to alot of people

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

The team and I appreciate your wonderful remarks. I truly appreciate your comments regarding Crystal and Carmen. It is always a pleasure to know that our guest is satisfied with their stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

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