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Extended Stay America - Orange County - Lake Forest

Certificate of Excellence
2.5 of 5
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20251 Lake Forest Drive, Lake Forest, CA 92630
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Extended Stay America - Orange County - Lake Forest
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62 Reviews from our TripAdvisor Community

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Irvine, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Best little home away from home great staff with JAY CRYSTAL CASSANDRA ARTURO MARIO CARMEN AND MOHAMMED. main hotel staff I encountered and they were all friendly accommodating make you feel relaxed and at a little home away from home

Helpful?
Thank bnikkis23
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for posting such a wonderful review. I’m thrilled that we were able to accommodate your needs with a comfortable stay and exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Chandigarh
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 31, 2015

Extended Stay at Orange County in the Lake Forest is a beautiful place to stay. We had a great time there. The rooms are very clean, neat and beautiful. The staff at the reception were very friendly and helpful.

Helpful?
Thank Mahimai
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your comments about our friendly customer service. The staff and I would like to thank you again for posting your review. We look... More 

San Luis Obispo, California
Level Contributor
3 reviews
2 of 5 stars Reviewed December 3, 2015

I made a 2-night stay here on the advice of a former co-worker, and I was quite disappointed. Overall, the housekeeping is poor. With 2 pets, I'm not the best housekeeper, but I do not like to stay in a place that's dirtier than my own home. For example, a brightly colored decorative feather laid on the hallway floor for... More 

Helpful?
Thank Atascabama
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... More 

Cedar Crest, New Mexico
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 20, 2015

Nice place to stay with the feel of an apartment with a full kitchen. Mario at the front desk was awesome and so very friendly every time we saw him. They have a really good price per room compared to the other hotels we called in the area.

Helpful?
Thank DEENA D
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you enjoyed our fully equipped kitchens, reasonable rates and our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Long Beach, California
2 reviews
1 of 5 stars Reviewed October 23, 2015

Hotel overall is nice and staff is friendly...... however the beds are literally the worst I've ever come across!!! They are cheap mattresses that squeak with every little movement. No exaggeration!! I asked the front desk if I could change rooms hoping this was just a bad one but the "newer" room she switched me to was basically the same.... More 

Helpful?
Thank Nonnie562
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for providing us with a review of your experience with us. Please accept our apologies that you did not have a comfortable stay. To uphold our company’s high standards, we will be inspecting our mattresses and replacing them as necessary. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our... More 

Merced, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 14, 2015

Good location. Housekeeper didn't change the sheets with a stain and hair, when we check in. Bed skirt dirty, under the kitchen sink, dirty and paper left behind. Under the bathroom sink dirty too. You can see the dust in the furniture . We complain but the hotel didn't help much because we booked through priceline, they only sent the... More 

Helpful?
2 Thank LuisHurt
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for providing us a review of your stay. Please know that we are sincerely sorry about the housekeeping issues you experienced. In response to your feedback, I will use your comments as a training tool to coach our housekeeping staff to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing... More 

Lake Forest, California
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 23, 2015 via mobile

Great sevice as always nothing bad to say staff friendly just wish they would mix up the grab and go Breakfast muffins getting tired of the same thing.hats off to jay krystal art and carmen centrally location for your needs do wish dogs owners would clean up after them

Helpful?
Thank deana w
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for posting such a wonderful review. We truly appreciate your comments and feedback. I have shared your review with our entire staff and they would like to thank you for your kind words. Thank you for choosing Extended Stay America. We look forward to see you again. It is always a pleasure to have you stay with us. More 

New York City, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 4, 2015 via mobile

The rooms are tired. The beds are bricks. Literally everything from the closet drape to the toilet is broken and "will be replaced soon!" There is nothing here and just about no where to go unless you need lumber because The Home Depot is quite nice. Seriously consider staying in your car and showering at a fountain. You'll save money... More 

Helpful?
Thank Lou M
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for providing us a review of your stay. Please know that we are sincerely sorry that we were unable to exceed your expectations. To uphold our company’s high standards, we are in the process of replacing the mattresses in our rooms to make sure your experience is not repeated. Thanks to your feedback, we can continue to work... More 

Las Vegas, Nevada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 21, 2015

Sad to say but this place gives "retro" a bad name. Paint peeling, microwave did not work, bath towels that not only shredded but had hair on them from who ever had folded the towels, bed was soooo lumpy that I thought I was sleeping on a bed of oatmeal, pillows were so flat that they resembled pancakes...speaking of pancakes,... More 

Helpful?
2 Thank nycgcandi
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2015

I stayed here with my family for 12 Days. it is Safe and good location as there is a very Big walking Trail where we were used to go every morning and evening. I had a very food time over there as Staff was very cooperative always helpful if you ask anything and it is available then they try their... More 

Helpful?
1 Thank RAJESH R
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