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Extended Stay America - Orange County - Lake Forest

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20251 Lake Forest Drive, Lake Forest, CA 92630
Extended Stay America - Orange County - Lake Forest
Best prices for: 1 room 1 guest
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Ranked #5 of 8 Hotels in Lake Forest
A recent review
5 of 5 stars reviewed 3 weeks ago
Denise S Lake Forest, California
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45 reviews from our community

Traveler rating
    25
    5
    3
    8
    4
See reviews for
17
4
3
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Lake Forest, California
1 review
5 of 5 stars Reviewed 3 weeks ago

My family & I have stayed here on several occasions and I would say it was a great experience. The staff are great, Carmen & Jay went out of their way to make sure we had what we needed. The place is very cozy & its a great feeling to go to sleep at night in a comfy bed, and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our hotel, especially about our staff members and the amenities we offer. We strive to make sure that every guest has a positive and memorable experience. Once more, thank you for posting your review. We look forward to having you visit... More 

San Luis Obispo County, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

Do not stay here! There are other hotels in the area who charge only a bit more...remember you get what you pay for! The room was dirty, old, smelly, nasty. I got bitten by fleas, the bed was horrible (when you drive around the back of the hotel and see mattresses stacked out in the open, you can't help but... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for the feedback about your stay at our hotel. While we appreciate your comments about our staff, please accept our deepest apologies for your unsatisfactory stay and for the cleanliness issues you experienced. In response to your feedback, I will be meeting with housekeeping to make sure each room is clean upon guest arrival. We do not tolerate... More 

Lake Forest, California
2 reviews
5 of 5 stars Reviewed February 18, 2015

Staff wonderful only suggestion accommodate the ones who have to make it their home by giving a low weekly rate times are tuff. Krystal and Carmen always handle everything with respect I have recommended this place to alot of people

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

The team and I appreciate your wonderful remarks. I truly appreciate your comments regarding Crystal and Carmen. It is always a pleasure to know that our guest is satisfied with their stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Monrovia, Maryland
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed February 12, 2015

A value given the room rate. Showers and coffee were very good. Grab & Go Breakfast was just average. Sleeping experience with beds was pretty bad. They need to upgrade their beds. Fan in Bathroom was extremely noisy. All in all a mixed bag.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that you had issues with the bed and the bathroom fan, I am making sure that our Maintenance team is aware of the issues. I am glad to hear that you were happy with our rate, shower and coffee. Thank you for... More 

Bengaluru (Bangalore), India
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 3, 2015

I have been staying in this hotel multiple times in the last six months. So far, I never had problems. But this time, there were multiple issues - like clogged drains, kitchenette non functional, lights not functioning.... The bad part is that, I need to do 4 follows over 4 days to get it done...never thought it could be that... More 

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Lake Forest, California
2 reviews
5 of 5 stars Reviewed December 10, 2014

i have been staying at this location for quite sometime now. they consider me a resident which feels my heart with warm, i cant ask for better treatment and accomadations are excellent, the staff is wonderful, crystal always goes above and beyond to help in anyway.carmen and jay are also very helpful. my only suggestion would to have a weekly... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

The team and I appreciate your wonderful remarks. We truly appreciate your comments regarding our friendly and accommodating staff. It is always great to know that our guest is completely satisfied with their stay. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future. More 

1 review
5 of 5 stars Reviewed December 9, 2014

The rooms are very clean and the beds are very comfortable. Service is great especially at the front desk. I called for extra pillow and they were at my room within 5 minutes. Love the warm feeling that you get when checking in. Will definitely come back.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you so much for posting a review of our property. It's great to hear that you were completely satisfied with your stay. It is our mission to provide each guest with great service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Orange, California, USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2014

This is a great place to stay. The rooms are so nice, clean and new. The employees are very polite and helpful. Especially manager Jay he is the best!!! Jay went out of his way to make me feel welcome. The extras were great. Goodies and coffee was really needed. Will stay again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

The team and I appreciate your kind remarks. I am very proud of our team for providing you with such polite and helpful service. It is great to read that you enjoyed our grab-and-go breakfast and that your room was clean and to your liking. Thank you again for your kind words. The staff and I would love to provide... More 

Lake Forest, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2014

Jay Kholoma provides an excellent management services to the hotel client by understanding and attending to their needs. Jay responds to client requests in the most professional fashion way that make the client feels at home. Thanks Jay

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Orange County - Lake Forest, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about your stay with us. I'm so pleased to read that you received such excellent service from our staff and management. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back... More 

Westminster, CA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 1, 2014

Thanksgiving Day my wife and I took advantage of Extended Stay's closeness to my daughter's house to enjoy dinner with the family. The hotels reasonably priced rooms and great staff make it a pleasure to not have to drive the 90 miles back to our home in Apple Valley on a holiday evening and wait until the next day and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you so much for sharing your experience with us. I am proud of our team for providing you with a pleasurable stay close to your daughter's house. It is great to read that you found us to be a great value for your holiday stay. Thank you again for your kind words. The staff and I would love to... More 

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