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All 8 Lake Forest hotels

Extended Stay America - Orange County - Lake Forest

2.5 of 5 Hotel   |   20251 Lake Forest Drive, Lake Forest, CA 92630
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Ranked #5 of 8 Hotels in Lake Forest
A recent review
5 of 5 stars reviewed 6 days ago
ruth c Lake Forest, California
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35 reviews from our community

Traveler rating
    18
    5
    1
    8
    3
See reviews for
13
4
3
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lake Forest, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

No problems at this Extended Stay. Very good staff, very helpful. They showed me how to pay a toll charge. My room was cleaned every week, and they did a good job. I will certainly consider this place again when I come back for work.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed our helpful staff and your stay with us overall. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you... More

1 review
5 of 5 stars Reviewed 3 weeks ago

I keep coming back to this extended stay because of the friendly and professional staff. Mario, David, Crystal, and Denise (sorry if I'm forgetting someone) have been so helpful and professional that I wouldn't think of staying anywhere else. Thank you all for your courtesy and professionalism. Highly recommended. Also the rooms are clean and large which is always nice... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were very pleased with your stay. We are happy to know that you were pleased with your clean and spacious room, and that you received such professional and helpful service from our staff. We are very grateful for your kind... More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 23, 2014

I'm a plumber and have been here for a week. my family came up to stay with me on Thursday and we checked out on Saturday. Their so called breakfast was oatmeal, coffee, fruit and granola bars. There was no juice or milk for the kids to drink or even those little box cereals. The room had a distinct odor... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for the feedback about your stay at our hotel. I do apologize for the odor you experienced at our hotel. I will be meeting with my housekeeping staff to investigate the odor and to review our cleanliness standards to prevent future odors. As well, I regret to read that our grab-and-go breakfast and housekeeping policy did not meet... More

Lake Forest, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 30, 2014

Jay Kholoma was an excellent and professional person in managing the hotel and handling customers request. He was able to make my stay very pleasant, and for sure I will consider the same hotel for my next stay. Thanks Jay Demetry, Milad

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for taking the time to write a review of our hotel. We are glad that you had a pleasant stay and that our staff, especially Jay, provided you with quality service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area More

San Francisco, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 27, 2013

If you plan to stay to go around some places at LA, this is quiet place. Have breakfast included, WiFi connection, rooms are good conditions. Studio room. Good price! I have the chance to go around Laguna Beach and other places, some shopping. My stay was so goog. will recommended.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Alana - Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our hotel. I am pleased to hear that you found our free grab-and-go breakfast and free Wi-Fi to be an added value to your stay. Thank you again for sharing your experience with us. We would love to see... More

Irvine
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 28, 2013

Because this was a value based trip my expectations were not set high. I needed a place for a couple of nights and the Extended Stay America fit the bill both location and financial wise. We noticed how clean and well maintained the Hotel was iupon our arrival. The staff (Mario) was great and treated us noticably well. The room... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Dominic - Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding your room and all of the amenities that are included. We are also happy to hear that our WiFi worked well for you, especially your daughter who got to play her online games uninterrupted. Still, we do apologize for... More

Del Mar, California, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 9, 2013

The room was disgusting. It was dark and depressing inside the hallways, and smelled awful from the elevator through the hallways and in the room. The room was beyond dirty. I question whether they cleaned beyond just making the bed. The staff was very friendly and helpful, though.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Jonathan - Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our staff; however, we apologize that our hotel overall was unclean. As this hotel’s manager, I can assure you that I have discussed this issue with our staff and we are working to revamp our cleaning procedures to ensure your experience... More

Irvine, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 26, 2013

If not for the staff, I would have checked out after the first night. The room looked nothing like the internet site layout. It was mostly clean but the shower had moldy places and a warped floor. The bed was AWFUL - loud and hard and crappy sheets/comforter. The pillows weren't bad. The staff was friendly and happy. The grab... More

Was this review helpful? Yes 1
Huntington Beach, California
Top Contributor
71 reviews 71 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 3, 2013

I basically liked everything about this hotel, except the location. I have no idea why anybody would build a hotel this far from civilization. Maybe because of cheap land? I don't know. What I do know is it is not near anything of use and is far from the freeway.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff offered you great service and you felt our hotel was very clean. I am sorry our location did not meet your needs. We hope we are able to see you in the future at one of our over 680... More

Upland, California
1 review
2 of 5 stars Reviewed August 10, 2013

From the outside, this hotel is in a nice location and looks to be clean and well maintained. The inside rooms, however, are a different story. Check in was very easy and staff was very friendly. Upon entering my room, however, I noticed that the bathroom fan was already on. In retrospect, I understand why. If the fan was not... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for your recent review of your stay. The smell in the room and missing shower head you described is unacceptable, and I sincerely apologize for your experience. I will be speaking with our staff to ensure that does not happen again in the future. I really appreciate you bringing this to our attention. I hope that you will... More

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Additional Information about Extended Stay America - Orange County - Lake Forest

Address: 20251 Lake Forest Drive, Lake Forest, CA 92630
Phone Number:
Location: United States > California > Orange County > Lake Forest
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Orange County - Lake Forest 2.5*
Number of rooms: 119
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Also Known As:
Extended Stay Lake Forest
Lake Forest Extended Stay

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