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Extended Stay America - Orange County - Lake Forest

2.5 of 5
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20251 Lake Forest Drive, Lake Forest, CA 92630
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Extended Stay America - Orange County - Lake Forest
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Ranked #4 of 8 Hotels in Lake Forest
A recent review
5 of 5 stars reviewed 4 days ago
Marcia M Lake Forest, California
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48 reviews from our community

Traveler rating
    27
    5
    3
    8
    5
See reviews for
17
4
4
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
  • All months
    (48)
  • Mar-May only
    (16)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (12)
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Apple Valley CA
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

My unfortunate stay started when I arrived in my room, pulled back the bed spread and discovered someone else's hairs in the bed. After that joyous revelation I flew down to the front desk and asked for another room. What they gave me was not much better. The overwhelming stench of cigarette smoke was aweful. At my next trip to... More 

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Lake Forest, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

This hotel is a great place to stay! It's located in a very nice area that is easy to drive or walk around and there is shopping centers nearby for food shopping, and inexpensive restaurants. There is a kitchen with a full refrigerator, stove top, microwave and the hotel will give you plates, utensils, pots & pans etc. to cook... More 

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San Luis Obispo County, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Room was beautiful, comfortable and very clean. Staff was so friendly, pool & grounds were well kept. Free parking and wi-fi! Bed and bedding was wonderful. I would definitely stay here again anytime! Great hotel!

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Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you so much for posting a review of our property. I am so glad to read that you were pleased with our staff, amenities, and rooms! Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Lake Forest, California
1 review
5 of 5 stars Reviewed March 6, 2015

My family & I have stayed here on several occasions and I would say it was a great experience. The staff are great, Carmen & Jay went out of their way to make sure we had what we needed. The place is very cozy & its a great feeling to go to sleep at night in a comfy bed, and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our hotel, especially about our staff members and the amenities we offer. We strive to make sure that every guest has a positive and memorable experience. Once more, thank you for posting your review. We look forward to having you visit... More 

San Luis Obispo County, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 22, 2015

Do not stay here! There are other hotels in the area who charge only a bit more...remember you get what you pay for! The room was dirty, old, smelly, nasty. I got bitten by fleas, the bed was horrible (when you drive around the back of the hotel and see mattresses stacked out in the open, you can't help but... More 

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Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for the feedback about your stay at our hotel. While we appreciate your comments about our staff, please accept our deepest apologies for your unsatisfactory stay and for the cleanliness issues you experienced. In response to your feedback, I will be meeting with housekeeping to make sure each room is clean upon guest arrival. We do not tolerate... More 

Lake Forest, California
2 reviews
5 of 5 stars Reviewed February 18, 2015

Staff wonderful only suggestion accommodate the ones who have to make it their home by giving a low weekly rate times are tuff. Krystal and Carmen always handle everything with respect I have recommended this place to alot of people

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Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

The team and I appreciate your wonderful remarks. I truly appreciate your comments regarding Crystal and Carmen. It is always a pleasure to know that our guest is satisfied with their stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Monrovia, Maryland
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed February 12, 2015

A value given the room rate. Showers and coffee were very good. Grab & Go Breakfast was just average. Sleeping experience with beds was pretty bad. They need to upgrade their beds. Fan in Bathroom was extremely noisy. All in all a mixed bag.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that you had issues with the bed and the bathroom fan, I am making sure that our Maintenance team is aware of the issues. I am glad to hear that you were happy with our rate, shower and coffee. Thank you for... More 

Bengaluru (Bangalore), India
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 3, 2015

I have been staying in this hotel multiple times in the last six months. So far, I never had problems. But this time, there were multiple issues - like clogged drains, kitchenette non functional, lights not functioning.... The bad part is that, I need to do 4 follows over 4 days to get it done...never thought it could be that... More 

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Lake Forest, California
2 reviews
5 of 5 stars Reviewed December 10, 2014

i have been staying at this location for quite sometime now. they consider me a resident which feels my heart with warm, i cant ask for better treatment and accomadations are excellent, the staff is wonderful, crystal always goes above and beyond to help in anyway.carmen and jay are also very helpful. my only suggestion would to have a weekly... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

The team and I appreciate your wonderful remarks. We truly appreciate your comments regarding our friendly and accommodating staff. It is always great to know that our guest is completely satisfied with their stay. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future. More 

1 review
5 of 5 stars Reviewed December 9, 2014

The rooms are very clean and the beds are very comfortable. Service is great especially at the front desk. I called for extra pillow and they were at my room within 5 minutes. Love the warm feeling that you get when checking in. Will definitely come back.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you so much for posting a review of our property. It's great to hear that you were completely satisfied with your stay. It is our mission to provide each guest with great service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

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