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Hilton Garden Inn Irvine East / Lake Forest

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27082 Towne Centre Dr., Lake Forest, CA 92610
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1 room 1 adult
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Hilton Garden Inn Irvine East \/ Lake Forest
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264 Reviews from our TripAdvisor Community

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Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

"Hospitality" is the name of the game at this wonderful Hilton Garden Inn. We have stayed here many times for both business and pleasure and we are more impressed with each visit. Thank you again HGI-Irvine for making "business travel" pleasant and "pleasure travel" absolutely terrific! S&P

Helpful?
Thank Opop E
midwest
Level Contributor
76 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Like all Hilton Garden Inns, this one appears quite new (although I know it is not), is well maintained, and generally a nice place to say. That being said- > The outdoor pool is small. Swimming laps is a challenge of swimming circles. > The hotel is wood frame construction. So what do you care? If you have noisy neighbors... More 

Helpful?
Thank EM57_Traveler
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you very much for your time to let us know of your experience with us at Hilton Garden Inn Lake Forest. We are pleased to hear you enjoy our newly renovated property and it looks like we still have a little work ahead of us as well. We are constantly looking for ways to improve our guest experience and... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The hotel was under construction and no one told us. the lobby was extremely dusty..my clothes had a coating when I would be in the lobby. AND at 330pm on Monday there was a crew working on remodeling the rooms on both sides of our room..pounding and drilling and screaming to each other. We had an engagement that evening and... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank llizzi b
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Dear Lizzi, Thank you very much for your review of your time with us at Hilton Garden Inn Lake Forest. We cannot apologize enough for the experience you had encountered and we failed to live up to our standards as well as what Hilton properties expect. We will take this feedback to make immediate improvements so this will not happen... More 

Maine
Level Contributor
308 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 stars Reviewed January 8, 2016

It was so nice to have such great customer service at this hotel. The establishment is undergoing major renovation but despite this...every employee was kind and gracious. A special thank you to the manager who was there (on New Year's Eve) to assist with needs of employees and guests! Definitely on the top of the Hilton Customer Service.

Helpful?
Thank DRRIGBY
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Wow, thank you very much for the 5 Star review! We are pleased to hear you enjoyed your time with us at the Hilton Garden Inn Lake Forest. Next month we hope to have our property complete and can't wait to welcome you back to enjoy our new property! Thank you again and have a wonderful week ahead. Regards, More 

Reno Nv
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 29, 2015

We had a wonderful stay beginning with our registration with Scott the manager. We handout been in the area before and decided to eat in the hotel that night. June was our very friendly waitress and she was very good about making modifications in our food and drink order. Sandi was very upbeat and quickly responsive to our questions and... More 

Helpful?
Thank billyc6342
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you very much for taking the time to let us know you enjoyed your time with us at the Hilton Garden Inn Foothill Ranch. We are pleased to hear we made your trip an exceptional experience and we look forward to your next visit. Please reach out if we can assist in any way with future plans. Have a... More 

Bluffton, United States
2 reviews
5 of 5 stars Reviewed November 16, 2015

The staff here made my 3 week stay amazing. They are so friendly and went above and beyond to make me comfortable. The hotel is undergoing a renovation which they let me know of ahead of time. They made sure to place me in a room as far away from the construction as possible. The hotel was super clean and... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gina S
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Gina, Wow, thank you for the 5 star review! We all look forward to your next visit with us at what will hopefully be a completely renovated Hilton Garden Inn Lake Forest! Please reach out to us if you need any assistance with planning your next trip. Have a great weekend! More 

Philadelphia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 9, 2015

On a recent business trip, I spent a week at the Hilton Garden Inn in Lake Forest. Overall, the facility was very nice. I loved the bed . . . my room was very spacious, and the desk chair was off-the-charts comfortable. It is a pretty good location (right off of the highway) and close to many restaurants and places... More 

Helpful?
Thank Jenny H
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Jenny H, Thank you very much for taking the time to review our property and your time at Hilton Garden Inn Lake Forest. We are excited you enjoyed yourself for the most part and we'll definitely look at our breakfast to ensure every guest has options. We look forward to your next visit and we hope you have a wonderful... More 

Cupertino, California
1 review
3 of 5 stars Reviewed October 11, 2015

I've stayed here several times, the rooms are in relatively good condition and clean. Breakfast here is a better value than I've found in similar 'breakfast included' deals; in addition to a limited selection of fruit, yogurt, cereal, pastries/toast, also includes made to order omelet, waffle, etc. The breakfast crew is particularly helpful which is always nice. My only nit... More 

Helpful?
Thank David95014
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Hello David, Thank you very much for choosing to stay with us at Hilton Garden Inn / Lake Forest. We're pleased to hear you enjoyed your time here and it looks like our breakfast options and staff were a plus as well. I will have our engineer take a look at the missing sheers and replace as soon as possible.... More 

Boston, Massachusetts
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed October 5, 2015

This hotel is convenient if you need ot be in teh LAke Forest area. The amenities are Ok not that great. gym is very small, the restaurant is not that good and the rooms are not taht cpmfortable. I woudl not stay here is I had another choice

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mohan N
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Mohan N, Thank you for taking the time to let us know of your stay with us. Our guests feedback is very important to us so we can continue to make the necessary improvements to our property. We'd love to get another chance to earn your business back during your next visit and if we can help in any way... More 

Atlanta, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed October 4, 2015

The Lake Forest Hilton Garden Inn is conveniently located near several high quality restaurants, Starbuck's and an array of retail shops yet not too far from Orange County Airport (about 20 minutes). The staff are very accommodating and provide great service, getting taxis or Uber is fairly quick, and there are lots of place to walk, including near the famous... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Janet F
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Janet F, Wow, thank you very much for the 5 star review of Hilton Garden Inn Lake Forest! We are so pleased we were convenient to all of the attractions that made your stay enjoyable. Thank you again for your time and we look forward to your next visit. Regards, More 

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