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Prominence Hotel & Suites

Certificate of Excellence
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20768 Lake Forest Drive, Lake Forest, CA 92630
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1 room 1 guest
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147 Reviews from our TripAdvisor Community

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Traveler rating
    88
    32
    12
    7
    8
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45
27
20
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • French first
  • German first
  • Spanish first
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English first
  • All months
    (147)
  • Mar-May only
    (34)
  • Jun-Aug only
    (52)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (26)
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1 review
5 of 5 stars Reviewed 5 days ago NEW

The facility and staff are top-notch. Their rating is well deserved. The rooms are clean and comfortable, and the staff is outstanding. Great breakfast omelettes too. If you are staying in Orange County stay here – you won't be disappointed.

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Toronto, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was our second stay at this property - it was even better than the first. From the moment we checked in (it was late, 11:00 p.m.) to the time we checked out, our stay was memorable. The biggest plus this place has going for it is the people. Justin ran the kitchen and made the most excellent omelettes for... More 

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Hagerstown
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean, up to date, breakfast was fantastic, all the staff was friendly and helpful. Plus the use doterra essential oils! And the rates were very competitive. I don't know why, but they had beautiful crystals in the lobby.

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Steve P, Front Office Manager at Prominence Hotel & Suites, responded to this review

Dear Robert B, Thank you so much for your amazing review! We here at the Prominence Hotel take our jobs very seriously and we are so happy that we were able to meet and exceed your expectations! I am so proud of our housekeepers, they do an amazing and hard job everyday and I'm happy to see their work reflected... More 

Lake Forest, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Steve was very helpful and patient with us and what our needs were, after being flooded out of our apartment. He took the time with us and understood our being frazzled and stressed beyond all belief. We would highly recommend this hotel to anyone.

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Steve P, Front Office Manager at Prominence Hotel & Suites, responded to this review

Dear Vanessa H, Thank you so much for your kind review! We are so sorry about what happened to your place but we are so pleased that you decided to stay with us while that got sorted out! I'm proud of our little team here for making you feel at home, and thank you so much for your kind comments,... More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Pros: -Complimentary breakfast is good with made to order eggs. -Rooms are very spacious. -Starbucks and Subway in the same parking lot. -Free parking. Cons: -Horrible location a good four miles inland from the 5 freeway. -Outdated, drab and depressing rooms; new bed covers and wallpaper/paint would go a long way. -Spa was not heated, nor was the pool, additionally... More 

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Steve P, Front Office Manager at Prominence Hotel & Suites, responded to this review

Dear Alwehsh, I am so sorry that you felt that we merited a 2/5. Any time we aren't a 5 all-the-way we are very disappointed and look ways we can improve any and all of our services. Thank you for the kind things that you said about our property. In regards to your title, our building itself is only about... More 

Mission Viejo, California
1 review
5 of 5 stars Reviewed July 22, 2015

I stayed at this hotel for 5 nights and absolutely loved it. It's quiet, clean, friendly at the front desk, as well as very helpful. I would highly recommend this place. I just came to have some time to myself and I enjoyed every minute of it! Thank you

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Steve P, Front Office Manager at Prominence Hotel & Suites, responded to this review

Dearest Julie2774, Well what can I say! It was a pleasure having you stay with us. Occasionally, because of our budget friendly prices, we find ourselves being used as a little home away from home, and I'm so pleased that we were able to provide you with a little respite from your regular routine. We are honored by your kind... More 

Massachusetts
1 review
2 of 5 stars Reviewed July 15, 2015

My daughters and I just returned from a 5 night stay. Location was convenient for what we were there for. Front desk staff (both young ladies who worked the day shift) were extremely unpleasant. One of the days, we left the room at 10:30 am and returned at 3:45 pm and Housekeeping never cleaned the room. When I approached the... More 

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Steve P, Front Office Manager at Prominence Hotel & Suites, responded to this review

Dear Dcames, No matter the cause, I apologize that you did not have a completely wonderful experience with us. While we are not a 5 star resort, we pride ourselves on having a clean, budget-friendly hotel that strives for perfection, and anytime any of our guests are not pleased with us we look for what we can do better. In... More 

Lake Forest, California
Level Contributor
192 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed July 8, 2015

I've stayed here a couple of time while having work done on my house. The hotel is convenient to Loan Depot and other Lake Forest/Foothill Ranch businesses. There is a Starbucks in the same parking lot. Breakfast is included. My only issue was a lack of hot water in the shower.

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Steve P, Front Office Manager at Prominence Hotel & Suites, responded to this review

Dear Michael F, Thank you sooo much for your kind review! 4/5 stars is a great rating, but we are so very sorry about hot water being an issue during your most recent stay! A number of factors could have contributed to this, but as someone who enjoys hots showers as well, I completely understand how it's just not the... More 

Nashville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 7, 2015

Great location. Quiet, clean, friendly staff, good internet access and staff cooked omelets every morning. Pool and hot tub was crystal clear. A Starbucks is located across the parking lot. We will stay here our next visit and highly recommend it. You receive a lot for a very reasonable rate.

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Steve P, Front Office Manager at Prominence Hotel & Suites, responded to this review

Dear Psk60, Thank you very much for your kind review. We are so thankful that you and your family decided to stay with us and we agree that we provide a fantastic bang for your buck. We are so glad that you enjoyed our breakfast throughout your entire stay. Thanks for mentioning our pool as well, we make sure that... More 

Dallas, Texas
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed July 2, 2015

Check-in was fast, and my room was great: king bed, desk and chair, full kitchenette with two-burner stove, microwave, and refrigerator, plus a living-room area with a pull out bed, coffee table, chair, and end table. For a five-night stay, this was beyond perfect. The staff was friendly and helpful. Maid service was on the late side, but that wasn't... More 

Was this review helpful? Yes
Steve P, Front Office Manager at Prominence Hotel & Suites, responded to this review

Dear DTPegasus, Wow! Thank you so much for the kind review! We have definitely worked on having a quick and easy check in processed and we are so pleased that you noticed. We love that you enjoyed out breakfast, it's hard to keep people happy when it comes to our breakfast options, especially when they stay with us for a... More 

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