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Lake Arrowhead Resort and Spa, Autograph Collection

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27984 Highway 189, Lake Arrowhead, CA 92382
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Best prices for: 1 room 1 guest
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Lake Arrowhead Resort and Spa, Autograph Collection
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Lake Arrowhead Resort and Spa, Autograph Collection
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213 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Lake Arrowhead Resort and Spa, Autograph Collection
See the most recent reviews
San Diego
Contributor
14 reviews 14 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 16, 2014

Beautiful property with a lovely staff. Close to everything. We were upgraded to a room with a view of all the weekend weddings, which we enjoyed thoroughly. Ingrid in the bar and Reid at the front desk were especially helpful.

Was this review helpful? Yes
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear Tropics_chick, I am so glad to hear that you had a great view of the wedding during you stay at the Lake Arrowhead Resort and Spa. I have shared your comments with both Reid and Ingrid who were very appreciative of kind words. Thank you for staying with us and we look forward to seeing you again soon. Sincerely,... More 

La Habra, California
Contributor
19 reviews 19 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 14, 2014

My wife and I came up here to relax from the pressures of our election (local school board: she won). We'd been up here a couple of times before with my mom for the Thanksgiving buffet, and had good memories. The hotel was just like we remembered it: impeccable. No dirt or cobwebs in corners, nothing frayed or broken; totally... More 

Was this review helpful? Yes
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear JohnMacMurray, Congratulations to your wife for being elected on the school board and celebrating at the Lake Arrowhead Resort and Spa. Thank you for posting such great comments during your stay. It sounds like you were able to enjoy and relax at our restaurant, Bin 189 which you are correct, has a very superb Martini! I am sorry your... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 10, 2014

I am currently 7 months pregnant and my husband and I decided to take a nice weekend getaway to Lake Arrowhead. My husband booked us a room at the Lake Arrowhead Resort and Spa. I will discuss the good, the bad, and the ugly... The Good: The resort is located right on the lake and walking distance from the Village... More 

Was this review helpful? Yes 3
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear Rosie T, Thank you so much for all your valued feedback. We have shared this information within our team. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize.... More 

Las Vegas, Nevada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 9, 2014

I attended a wedding in October. I booked a king lake view room and was pleased. I had an unobstructed view of the lake. I did not have a balcony with my room as I did not request it. Nice comfy king bed, couch and chair, desk, dresser, TV and closet it bathroom area. Bathroom was spacious, nice shampoos and... More 

Was this review helpful? Yes
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear KrisEB, Thank you for writing such fabulous comments regarding your last stay at the Lake Arrowhead Resort and Spa. October is such a great month to attend a wedding in Lake Arrowhead. Please come see us again soon! Sincerely, Norm Santos General Manager Lake Arrowhead Resort and Spa More 

San Bernardino, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2014

My daughter recently got married here and it was absolutely gorgeous! She wanted an enchanted wedding and we couldn't have asked for more. The resort is beautiful and the staff were so helpful in every aspect of the wedding from the planning to the actual ceremony and reception. The bridal party had their hair and makeup done together at the... More 

Was this review helpful? Yes
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Hi Kathy, Congratulations on your daughter's wedding and we are so glad you thoroughly enjoyed the memorable event. Thank you for recommending the Lake Arrowhead Resort and Spa for both a vacation and a gorgeous location for a wedding. I have shared your comments with the entire staff and we are all very appreciative. Thank you, Norm Santos General Manager... More 

Boise, Idaho
Top Contributor
104 reviews 104 reviews
12 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed November 3, 2014

Went for wedding and had a very pleasant stay. Bed very comfortable, room quiet and clean with nice lake view. Probably the most unique furniture of any hotel we've visited. Well appointed bathroom. Service and staff friendly and prompt. Walking distance to really nice private trail that goes around the entire lake (see concierge for gate code). Overall beautiful location... More 

Was this review helpful? Yes
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear 2Cougs, I am so happy to hear that you attended a wedding and stayed with us at the Lake Arrowhead Resort and Spa. I have shared your comments with the staff and we are all glad to hear that your encounter was friendly and prompt. Thank you for staying with us and come see us again soon! Norm Santos... More 

Huntington Beach, California
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 3, 2014

We just returned from a wonderful weekend at Lake Arrowhead. We had booked a standard room on Marriott points but were upgraded to a wonderful lake view king room. All the furnishings in the room were fresh, clean and on the new side. We had a balcony with a bar height table and 2 chairs. The staff were extremely friendly... More 

Was this review helpful? Yes
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear ASB2006, Thank you for posting such wonderful comments for your recent stay at the Lake Arrowhead Resort and Spa. I am glad we were able to leave such a lasting impression and you were able to enjoy some time in the bar and restaurant. Thank you for staying with us and we look forward to seeing you again soon.... More 

Neerach, Switzerland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 28, 2014

We had read mixed reviews and decided to visit and find out for ourselves. Checkin was easy and staff welcoming and accomodating. We had a lakeview room which was delightful, well furnished with a most comfortable bed, as befits a Marriott associated establishment. The staff was friendly and helpful. We had dinner in the diningroom and found food and service... More 

Was this review helpful? Yes 2
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear Henshi, Thank you for the top marks you provided in your comments regarding your experience in our Bin 189 restaurant. I also wanted to thank you for recognizing both Wes and Vickie who provided you and your wife with top notch service. Thank you for staying with us and we look forward to seeing you again soon. Sincerely, Norm... More 

Long Beach, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 22, 2014

The hotel is very hyped up - and hence expensive! We stayed for 2 nights and woke up with aching backs thanks to the uncomfortable beds. The location is surely pretty - but there is nothing much to do except lounge in one of the beach chairs - which you can do for much cheaper at other places. The food... More 

Was this review helpful? Yes 1
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear Priyanka Taranekar, I am very disappointed to see that we were not able to meet your expectations during your last stay at the Lake Arrowhead Resort and Spa. We try our best to provide the highest level of service and quality to all of our guests. I am sorry we did not do when you stayed with us. I... More 

1 review
4 of 5 stars Reviewed October 20, 2014

I had business in the area, and was able to take the family with me. Check in was quick and easy. Had dinner at the restaurant, the waitress was very friendly and accommodating considering we had a 1 year old with us - food was excellent. Room was very pleasant, great view of the lake. The spa staff was very... More 

Was this review helpful? Yes
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear Nathan G., Thank you for posting such great comments regarding your stay at the Lake Arrowhead Resort and Spa. I am glad you and your family were able to enjoy the restaurant and spa. Thank you for staying with us and we look forward to seeing you again soon. Norm Santos General Manager Lake Arrowhead Resort and Spa More 

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