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Lake Arrowhead Resort and Spa, Autograph Collection

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27984 Highway 189, Lake Arrowhead, CA 92382
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Lake Arrowhead Resort and Spa, Autograph Collection
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Lake Arrowhead Resort and Spa, Autograph Collection
Lake Arrowhead Resort and Spa, Autograph Collection
Lake Arrowhead Resort and Spa, Autograph Collection
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196 reviews from our community

Traveler rating
    84
    46
    36
    17
    13
See reviews for
59
87
5
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Lake Arrowhead Resort and Spa, Autograph Collection
See the most recent reviews
Redondo Beach, California, United States
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 1, 2014

The hotel itself was lovely. It has a great pool and private beach. The room was very nice. With that said, don't waste your hard earned money in their restaurant 189! I ordersd the pork chop and red cabbage. How hard can it be. The drenched it in some red wine sauce that made the red cabbage uneatable! When I... More 

Was this review helpful? Yes 3
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear Martin B., Thank you for staying with us at the Lake Arrowhead Resort and Spa. I am glad to read that you enjoyed the pool, private beach and the hotel as well. I am very disappointed to hear about your experience in our restaurant, Bin 189. It sounds like we did not do a very good job in remedying... More 

Rancho Cucamonga, California
1 review
5 of 5 stars Reviewed September 29, 2014

All these bad reviews are seriously so shocking to me! The place is beautiful and very relaxing. Staff AMAZING! Kathy and Melissa couldn't have asked for better customer service. I always say im going to write reviews but I never do but instantly after getting home from here I had to share how much I loved this place and can't... More 

Was this review helpful? Yes
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear Alexis_Monty, Thank you for posting such great comments for your recent stay at the Lake Arrowhead Resort and Spa. Melissa and Kathy were so happy to hear that they made a lasting impression. Thank you for staying with us and we look forward to seeing you again soon. Sincerely, Norm Santos General Manager Lake Arrowhead Resort and Spa More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 26, 2014 via mobile

the hotel itself is pretty average and not really up to standard that the website or Marriott portrays, it's not that it's bad it's just not great. Nice location though and you can walk to the little village which is nice. The drive from the north side of California is fairly taxing so just be aware that it twists and... More 

Was this review helpful? Yes 1
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear Andycapetown, I am sorry we did not meet your expectations during your last stay at the Lake Arrowhead Resort and Spa. I have shared your comments with the staff who were very happy to know that you commented about their friendliness. All of our associates strive to make every guest's stay very memorable by providing the highest level of... More 

Bakersfield, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2014

Loved our time at Lake Arrowhead! Upon check in Melissa searched her inventory of rooms to make sure we had a lake view! Very relaxing location! Love the private beach! Sweet little village! Recommend! Only thing lacking was in our wing the decor was a bit worn but I was assured that would be changing soon!

Was this review helpful? Yes 1
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear Prinssess2014, Thank you for staying with us at the Lake Arrowhead Resort and Spa. I shared your comments with Melissa and she was very glad to hear we were able to make your stay very enjoyable. Thank you for recommending us and we look forward to seeing you again soon! Norm Santos General Manager Lake Arrowhead Resort and Spa More 

Scottsdale, Arizona
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 21, 2014

This older mountain property now sports the updated lobby and cafe/bar area that was done to get it into the Marriott "Autograph" collection last year. High floor west (lake) facing rooms in the newer wing are fine. If you are assigned the older wing, request high floor north lake view room. Beds and furnishings in this wing not quite up... More 

Was this review helpful? Yes 3
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear RanchoMike, Thank you very much for noticing the upgrades in the lobby and restaurant area. Also the lake view rooms have the best views overlooking Lake Arrowhead which are always highly recommended. I am sorry you felt the beds and furnishings in the room did not meet your expectations. We are working very hard to ensure we are providing... More 

Los Angeles, California
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 16, 2014

When my wife and I saw that the temps in LA were going to be in the 100's for the next few days we quickly jumped on-line to see if we could find some deals for a place in the nearby mountains. Groupon had a deal on The Lake Arrowhead Resort and Spa - but when I called the hotel... More 

Was this review helpful? Yes 2
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear Don B., Thank you for choosing to stay at the Lake Arrowhead Resort and Spa. I am so happy to read that you and your wife had a wonderful stay. Thank you for staying with us and we look forward to seeing you again soon. Sincerely, Norm Santos General Manager Lake Arrowhead Resort and Spa More 

Glendale
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2014

I stayed in this hotel for 3 nights (Sep. 9-12) and had the absolute best experience. The location of the hotel was wonderful. The hotel was beautiful and the service was ESPECIALLY tremendous. Reid Beadel, the front desk supervisor, was not only extremely helpful, but one of the best human beings I have ever come across. I will be returning... More 

Was this review helpful? Yes 2
Norm S, Front Office Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Hi Albertarts, Reid was very excited to read that we made a lasting impression during your last stay at the Lake Arrowhead Resort and Spa. We do strive to provide the highest level of quality and service and really appreciate you taking the time to share such positive comments. We look forward to seeing you again in the winter. Sincerely,... More 

Santa Monica, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 15, 2014

Gorgeous views, very family & dog friendly, nice small beach at the lake, walking distance to shops & restaurants. Nice little coffee shop in the lobby. Unfortunately no boat rental, paddle boarding , kayaking offered directly at the hotel.

Was this review helpful? Yes
Los Angeles, California
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 15, 2014

Stayed 2 nights for a quick weekend getaway with the family. Arrived at the hotel where check-in was quick and efficient. The front desk made a dinner reservation in the restaurant for us. Bell service was helpful and quick to get the bags to our room. Used the valet parking which was no upcharge from self park. The common areas... More 

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 14, 2014

This hotel has amazing potential, The area is spectacular with gorgeous views. Our complaint is with the dogs! I think they should keep specific rooms for dogs! When we got to our room there was dog hair all over the floor and the chair. For us this was very disappointing we do not own dogs ourselves and to have to... More 

Was this review helpful? Yes
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear Zack987, Thank you for letting us know about your recent experience at the Lake Arrowhead Resort and Spa. I truly apologize for the inconvenience during your recent stay with us. Based on your comments, I am disappointed that you had a less than favorable stay at our hotel. I can certainly understand how you would have been disappointed with... More 

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