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Lake Arrowhead Resort

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Lake Arrowhead Resort

4.0 of 5
27984 Highway 189, Lake Arrowhead, CA 92382
Hotel amenities
Lake Arrowhead Resort
29 traveler photos
Ranked #3 of 3 hotels in Lake Arrowhead
3.5 of 5 stars 75 Reviews
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75 reviews from our community

    Trip type
Traveler rating
    19
    28
    11
    6
    11
Date Rating
West Hollywood, California, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Love this place”
5 of 5 stars Reviewed March 12, 2013

Let me start off by saying I hate the snow and try to avoid places where it snows but I found myself with some spare time and ended up at the Resort one weekend. I love that the property is pet friendly so my furry little friend could come with me. I was checked in by the Front Office Manager... More

Was this review helpful? Yes 1
LAResort_Management, Manager at Lake Arrowhead Resort, responded to this review
March 20, 2013

Thank you for your review of your recent stay at the Lake Arrowhead Resort and Spa. We appreciate your positive remarks about your experience. Our team of associates strives to exceed the expectations of our guests, and they will be happy to hear they exceeded your expectations. Your feedback is important and valuable to this ongoing effort. Lake Arrowhead is... More

Los Angeles, California
Top Contributor
63 reviews 63 reviews
6 hotel reviews
Reviews in 31 cities Reviews in 31 cities
15 helpful votes 15 helpful votes
“Wedding Venue Review”
4 of 5 stars Reviewed March 8, 2013

3.5 Stars - REVIEW FOR RESORT as a WEDDING VENUE Note that my review is from a guest's point of view. I never worked with the event staff here. Wow, if you are looking for a place for your wedding and are trying to pick between Lake Arrowhead Resort or the one in Big Bear... definitely chose Lake Arrowhead! (more... More

Was this review helpful? Yes
Crestline, California
Top Contributor
50 reviews 50 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
112 helpful votes 112 helpful votes
“Under New Management?”
1 of 5 stars Reviewed February 12, 2013

We stayed at the Lake Arrowhead Resort over New Year's and found it to be.....different. The mini bar was empty, the housekeeping staff was loud and rude, on checkout 8am they were banging on our door asking us when we would be leaving. We decided to give it a second try for a weekend in March and find that it... More

Was this review helpful? Yes 5
LAResort_Management, Manager at Lake Arrowhead Resort, responded to this review
February 15, 2013

Thank you for your review of your recent stay at the Lake Arrowhead Resort and Spa. Please accept our sincere apology for not meeting your expectations. Our team of associates strives to exceed the expectations of our guests. We are pleased to inform you that the Resort is undergoing a significant renovation, which has caused some of our guest rooms... More

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Venice, California, United States
1 review
7 helpful votes 7 helpful votes
“Awful Nights Sleep”
2 of 5 stars Reviewed January 29, 2013

My girlfriend and I stayed here before and had a pleasant experience. We thought we had found a beautiful mountain retreat that we could return to. However, management has changed our minds. Recently, we spent the night and found the bed to be bowed with the highest point in the center. We tossed and turned all night. Also, the heater... More

Was this review helpful? Yes 7
LAResort_Management, Manager at Lake Arrowhead Resort, responded to this review
January 30, 2013

Thank you for your review of your recent stay at the Lake Arrowhead Resort and Spa. Please accept our sincere apology for not meeting your expectations. We've let you down by not ensuring that our response and reaction to this issue met your needs, and for this we sincerely apologize. Our team of associates strives to exceed the expectations of... More

Curitiba, PR
1 review
4 helpful votes 4 helpful votes
“Worst hotel”
1 of 5 stars Reviewed January 28, 2013

My family and I decided to stay at this hotel at Christmas. We thought it would be the best hotel. It seems a good hotel, I can't complain about the facilities. A good spa and gym. It all started when we went to our room. Our heater wasn't working. The room was about 10°C (50°F) then we called the maintenance.... More

Was this review helpful? Yes 4
LAResort_Management, Manager at Lake Arrowhead Resort, responded to this review
January 30, 2013

Thank you for your review of your recent stay at the Lake Arrowhead Resort and Spa. Please accept our sincere apology for not meeting your expectations. We've let you down by not ensuring that our response and reaction to this issue met your needs, and for this we sincerely apologize. Our team of associates strives to exceed the expectations of... More

Riverside, California
1 review
3 helpful votes 3 helpful votes
“Abusive Housekeeping Staff Cursing in the Hallway”
1 of 5 stars Reviewed January 14, 2013

Christmas Day of 2012, I stayed at the Lake Arrowhead Resort & Spa. I felt like I was at the Motel 6 in Tijuana. The Bellmen were great at helping me get to my room, but one of the housekeeping staff "Keith" was throwing sheets and towels in the hallway from all the rooms on the floor, all the while... More

Was this review helpful? Yes 3
LAResort_Management, Manager at Lake Arrowhead Resort, responded to this review
January 25, 2013

Thank you for your review of your recent stay at the Lake Arrowhead Resort and Spa. Please accept our sincere apology for not meeting your expectations. We appreciate your positive comments and we are happy to hear some of your issues were resolved with our Housekeeping department. Our team of associates strives to exceed the expectations of our guests. We... More

Tustin, California
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
“Poor customer service kept me from reserving a room”
2 of 5 stars Reviewed January 11, 2013

I just got off the phone the second time with the Lake Arrowhead Resort. My intent is not to throw bad reviews around for very little reason but with the goal of taking the family to the snow this season and attempting to stay at a nice place that doesn't force me to look at that awful wood paneling that... More

Was this review helpful? Yes 5
LAResort_Management, Manager at Lake Arrowhead Resort, responded to this review
January 25, 2013

Thank you for your review of your recent stay at the Lake Arrowhead Resort and Spa. Please accept our sincere apology for not meeting your needs. We've let you down by not ensuring that our response and reaction to this issue met your needs, and for this we sincerely apologize. Our team of associates strives to exceed the expectations of... More

Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Mountain gem”
4 of 5 stars Reviewed January 2, 2013

Great lounge and bar with cozy fireside hangouts. Very cute restaurant with great lakeside views. Love this mountain hideaway for a quick break. Lakeview rooms are a must and ask for the quieter side of the hotel if you want some r&r. We loved the fresh air, walks by the lake and old time boat ride on the River Queen... More

Was this review helpful? Yes
LAResort_Management, Manager at Lake Arrowhead Resort, responded to this review
January 4, 2013

Thank you for your review of your recent stay at the Lake Arrowhead Resort and Spa. We appreciate your positive remarks, your feedback is very important and valuable to this ongoing effort. We are glad we could be part of your Mountain Getaway. More

Studio City
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Bad night's sleep”
2 of 5 stars Reviewed January 2, 2013

For the most part, this place is okay. If you are going to stay in Arrowhead, they certainly offer up one of the nicer settings in the area. However, when you have the word spa on your letterhead, you expect a little peace and quiet, especially at night. I also love a kid friendly/pet friendly hotel but as a responsible... More

Was this review helpful? Yes 3
LAResort_Management, Manager at Lake Arrowhead Resort, responded to this review
January 4, 2013

Thank you for your review of your recent stay at the Lake Arrowhead Resort and Spa. Please accept our sincere apology for not meeting your expectations. It is unfortunate that some fellow guests caused noise and disruption to your experience. We've let you down by not ensuring that our response and reaction to this issue met your needs, and for... More

Glendale, California
Top Contributor
123 reviews 123 reviews
16 hotel reviews
Reviews in 46 cities Reviews in 46 cities
55 helpful votes 55 helpful votes
“our”
4 of 5 stars Reviewed December 28, 2012

My boyfriend and I stayed here on two separate vacations in the summer of 2012. We loved it so much on our July trip, that we needed to take his parents when they visited us from England in Early September. They loved it too. My favorite thing is probably the pool. It's small, but both times big enough for everyone... More

Was this review helpful? Yes
See 3 more reviews by Karen H for Lake Arrowhead
LAResort_Management, Manager at Lake Arrowhead Resort, responded to this review
December 31, 2012

Thank you for your review of your recent stay at the Lake Arrowhead Resort and Spa. Your feedback is important and valuable to this ongoing effort. We appreciate your positive remarks regarding your experience and we are glad we could be a part of your Mountain Getaway. We look forward to seeing you again soon! More

 
 
Lake Arrowhead Resort
Lake Arrowhead Resort
3.5 of 5 stars 75 reviews
Enter dates 1 night 2 nights
 
Saddleback Inn
Great value on a similar hotel
Saddleback Inn  
Lake Arrowhead, CA
3.5 of 5 stars 75 Reviews
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Additional Information about Lake Arrowhead Resort

Also Known As:
Lake Arrowhead Hotel Lake Arrowhead
Lake Arrowhead Hotel
Address: 27984 Highway 189, Lake Arrowhead, CA 92382
Region: United States > California > Lake Arrowhead
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Lake Arrowhead
Price Range: $$
Hotel Class:4 star (4*)
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Lake Arrowhead Resort
27984 Highway 189
Lake Arrowhead, CA 92382
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