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All 3 Lake Arrowhead hotels

Lake Arrowhead Resort and Spa, Autograph Collection

4.0 of 5 Resort   |   27984 Highway 189, Lake Arrowhead, CA 92382
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A recent review
5 of 5 stars reviewed 2 days ago
Shelly D San Clemente, California
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35 people have reviewed this hotel

Traveler rating
    14
    9
    7
    4
    1
See reviews for
10
15
1
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
San Clemente, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed two nights and loved it! Great room with a balcony that over looked the lake. I enjoyed my cup of coffee on my balcony and watched the sun rise. Truly an experience. Staff were friendly and more than accommodating! Can't wait to come back in the summer! Would have liked to have the beach look more inviting.

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Preston, United Kingdom
Top Contributor
58 reviews 58 reviews
33 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here in April on the way back to Vegas; see below... 1. Fantastic location, hotel, staff, food, rooms etc 2. You must stay here 3. Got to go round the private lake with a multi millionaire in his boat to see all the properties owned by celebs........ 4. Did I say how great it was.................

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miami, FL
Top Contributor
52 reviews 52 reviews
41 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed one night at this Autograph Collection Property. As a Marriott Platinum for many years, I was expecting a great experience at this newly acquired property. Good: fantastic location/views of lake free parking close proximity to nearby stores/eateries beautiful lobby private hiking/running path at lake Bad: horrible insulation/noise issues in rooms front desk quality of rooms/maintenance/old decor Marriott took over... More

Was this review helpful? Yes 2
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear Tigerfoods, Thank you for taking the time to share your feedback with us. It is very important to us that each of our guests leave Lake Arrowhead Resort and Spa very delighted. To hear that your experience was anything less than a delight is a very serious matter to us all here. I have shared your concerns with the... More

Redondo Beach, California
1 review
5 of 5 stars Reviewed 1 week ago

I discovered this place by chance and was not sure what to expect. I have lived in Southern California for years and have never been to Lake Arrowhead. This Resort completely exceeded my expectations! The lake is beatiful; the resort is beautiful; and the staff is wonderful!! The food at the restaurant was fantastic too. Also, I had one of... More

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Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear Cynthia, Thank you for your feedback of your stay, we were glad to hear that you and your family enjoyed your stay at our Resort and we have passed on your compliments to our Bin189 and Spa staff. Thank you for being our guest and we can’t wait to see you again! More

Corona, California, United States
Contributor
19 reviews 19 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I want to start off with stating that the hotel front desk staff, concierge, and valet were exceptional. So the remainder of this review is very hard to write. First, the room we stayed in was not worth $250+ per night and we did not have a good experience. We were in room 201. The bathroom floor was dirty and... More

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Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear Maria Z, Thank you for your kind words regarding our staff. I am very sorry that your stay was less than satisfactory and that you weren't able to enjoy the Resort as you should have. I can certainly understand your disappointment. I would love to discuss this with you further. Your comments were shared with our team so that... More

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 1 week ago

I discovered this place by accident while looking for a place to stay in Big Bear. We got the special rate for 2 nights (thanks Marriott!) and was given a room with a balcony that overlooked the pool and decent view of the lake. With the special rate, I was expecting parking lot view. Front desk and valet staff were... More

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Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Thank you for choosing our Resort and posting such great and informative comments about Lake Arrowhead Resort and Spa. We pride ourselves in being a boutique Resort that is able to cater to our guests’ needs. We were happy to hear you were comfortable during your stay and able to enjoy the Bin189 and the Village. Thank you for being... More

Hereford, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Only stayed for the one night on our travels, would have liked to stay longer. Welcoming staff. Spacious and fully equipped room with big comfortable bed. Lovely views of the lake and quiet.....good value for money

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Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Dear Lynda B.! We are so pleased to hear that you enjoyed your stay at Lake Arrowhead Resort and Spa! We hope to see you again when you can stay with us a little longer. See you soon! More

Hermosa Beach, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

First, let me just say, I NEVER get away - never. Also, I never write reviews - ever. Both of those things changed last weekend for this girl. I live in Hermosa Beach - a vaca spot of its own, so, why leave my comfy bubble, right? Boy and boy, I have been SO WRONG. Loooongest story short, this girl... More

Was this review helpful? Yes 1
Tracy S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Hi Ericka D! I am so happy yo hear that you thoughly enjoyed your stay at Lake Arrowhead resort and Spa. We pride ourselves in delivering an experience that you will never forget along with exceptional customer service. Thank you for your feedback. We look forward to seeing you in the future! More

Seattle
Contributor
13 reviews 13 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 17, 2014

My husband and I just returned from this hotel and really love it! We were looking for a short getaway where we could bring our dog. However, most dog friendly hotels are not 4 stars so the search is always challenging. Well, we found our pet friendly spot!! The lobby is very beautiful, the rooms well furnished. The bed was... More

Was this review helpful? Yes 1
Tracy S, Front Office Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Greetings Travel_Obessed, Thank you so much for your responds it’s great to hear about your stay with us and hope to see you back real soon. It’s nice to know not only you and your husband enjoyed the hotel but your pup also.. Again thank you for staying with us and let us know when you’re in the area. More

Contributor
16 reviews 16 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 1, 2014

Was really excited to get away after weeks of a grueling schedule. Booked a "corner suite" at $650 a night - wanted a romantic experience - fireplace, suite, snow - what more could you ask for? $650 per night is really really steep for this room. I'll gladly pay the rate if the hotel gives you a great experience. They... More

Was this review helpful? Yes 1
Tracy S, Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review

Hi Diana C! I really appreciate your taking the time to share your disappointment with your recent stay. We apologize that the loud noise above your room that interfered with your quiet getaway. Our goal is to exceed our guest expectations. Please except out apologies. If you would like to discuss this matter further, please feel free to contact us... More

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Additional Information about Lake Arrowhead Resort and Spa, Autograph Collection

Also Known As:
Lake Arrowhead Hotel Lake Arrowhead
Lake Arrowhead Hotel
Lake Arrowhead Resort
Address: 27984 Highway 189, Lake Arrowhead, CA 92382
Phone Number:
Location: United States > California > Lake Arrowhead
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Lake Arrowhead
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lake Arrowhead Resort and Spa, Autograph Collection 4*
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