I stayed here 2 nights for a work related trip in Big Bear. I honestly do not understand all the negative reviews. I have nothing but great things to say about this hotel. Room was clean and cozy with a beautiful view of the lake. At the end of a long day, it was nice to have a quiet, comfortable... More

Negatives: - Construction: The hotel is currently under construction, and we weren't given any warning of this. Before booking our stay, I clicked around the website, and to actually book the stay, I called to make a reservation. The website had no indication that there was construction, and the lady who made my reservation did not mention the construction. Also,... More

We were in Lake Arrowhead for a wedding. We booked our room at the Lake Arrowhead Resort and Spa more than six months ahead of time. When we arrived at the hotel the day of the wedding we were told our reservation was cancelled and they had no room for us. The bride's parents had confirmed our reservation a few... More

I reserved a room here for a wedding this weekend well in advance. I also called yesterday to confirm the room and was assured it was reserved. When I arrived for the wedding, there was no room. The staff AND the manager were unapologetic and downright rude. In the middle of "helping" me, they wandered off to help other visitors... More

Our company came here for a corporate retreat, and by and large, it was an adequate though not exceptional experience. The rooms were elegant, spacious, and well maintained. The meeting rooms were fairly good, and catering was adequate though slow. However, the major weakness was in the non-room infrastructure. When we met a colleague for dinner at the in-house restaurant,... More

We spend two days and two nights with a great view of Lake Arrowhead. That was the best part. The negatives, with the disclaimer that the hotel has changed hands the first of the year and are making improvements, were the lack of service in the dinning room (the breakfast waitress disappeared and never returned), the rowdy guests outside on... More

The manager at the Lake Arrowhead Resort is rude, unaccommodating and unprofessional. When attempting to book three rooms for a one-night stay I was told yesterday that there would be no restrictions. When I called to book the rooms this morning (after confirming with my party) I was told that there was a two-night restriction. I reminded them that I... More

This is an amazing property! I booked this property for a group of 60. The hotel staff had everything ready upon arrival and check-in went smoothly. The rooms were beautiful and had high end finishes with attention to detail. My room was quiet and had a balcony that had an amazing view of the lake. We were able to walk... More

At six in the morning we were awoken by loud rock music. It was a sanctioned event by the hotel that we were not notified about until the night before and had no chance to avoid. And complaints at the front desk were ignored. Other problems, like no working ridge in the room, out of service jacuzzis, etc. added up... More