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All 4 Laguna Hills hotels

The Hills Hotel, an Ascend Collection by Choice Hotels

3.0 of 5 Hotel   |   25205 La Paz Road, Laguna Hills, CA 92653-5105
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Ranked #2 of 4 hotels in Laguna Hills
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 days ago
Mel C San Francisco, California
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178 people have reviewed this hotel

Traveler rating
    80
    52
    23
    14
    9
See reviews for
56
33
15
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
San Francisco, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

If you want perfection of the sort that one sometimes sees in four-star hotels, you won't find exactly that here. The Ascend Collection is all about really trying to say something interesting with a property, and Laguna Hills' "The Hills" is no exception. At every turn, the designers thought of something interesting to do. What I really liked is their... More

Was this review helpful? Yes
San Diego, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I selected this hotel because I wanted to use my Choice hotel points and because it was very convenient to meetings. I am usually afraid of budget Choice properties and dislike most Choice hotel low-end brands. This was a pleasant surprise! The room on my first night, 407, faced the freeway but I got there very late and the freeway... More

Was this review helpful? Yes 1
Sandy, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

upscale room for a modest price. Excellent service and we arrived very late. Weather was rainy so we'll use the pool next time. Nice to be close to many places of service and close to beach. We visited for fun, not business, but looked like there were nice meeting rooms, etc .

Was this review helpful? Yes
Ronnie_Torres, Owner at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Thanks for staying with us! I'm thrilled to hear that you enjoyed an upscale room for a modest price. That's exactly what we try to offer our guests. I hope you had a wonderful trip to Laguna Hills, and I look forward to your next visit. Best wishes, Ronnie Torres, Rooms Division Manager More

Roseville, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2014

My mother was recently hospitalized at Mission Hospital in Mission Viejo for a few days. I flew down from the Sacramento area to be close to her. Although I had noticed The Hills Hotel from the freeway in the past, I had never stayed there...so I gave it a try. I was extremely pleased. My room was spotless, quiet, and... More

Was this review helpful? Yes 2
Ronnie_Torres, Owner at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

I'm so glad you had such a comfortable stay with us, especially since you were visiting Mission Viejo under difficult circumstances. I'll be sure to let the staff know you appreciated their courteous and helpful service. Our thoughts are with your mother and we wish you both all the best. Take care, Ronnie Torres, Rooms Division Manager More

Cambridge, UK
Top Contributor
51 reviews 51 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed March 13, 2014

Hotel booked for me by my company - I usually stay in Marriott brand hotels, but apparently this remodeled hotel is one of better ones in Irvine area (???). Off to a good start - friendly greeting, chick to change room away from freeway side of building. First impressions of remodeled room were good - comfy bed, good shower for... More

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Ronnie_Torres, Owner at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

While I'm glad you experienced friendly service and appreciated our recent renovations, I'm sorry you thought it was difficult to conduct business in your room. I completely understand how frustrating it is when your wireless doesn't connect. Do you mind letting me know what room you stayed in? I want to make sure our wireless is functioning properly going forward.... More

Newport Beach, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 7, 2014

My review would have been 1 star if it wasn't for management fixing the situation. The construction was so loud my ears burst at 8 AM. Never coming back here again... Wouldn't have anyway, as it was just for a 2 night quick stay as my estate was having some construction done to it. Therefore, I paid to escape construction... More

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Ronnie_Torres, Owner at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Patrick, I sincerely apologize for the construction noise. We try our best to renovate and modernize our hotel while still making sure our guests enjoy a comfortable stay. It was nice talking to you earlier this week and for accepting our apologies. Best, Ronnie Torres, Rooms Division Manager More

Connecticut
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2014

We picked this hotel for the location, as we were visiting friends in the area, We were just looking for "clean and safe". Turned out the staff was very friendly, the service was truly excellent, and the young waiter in the restaurant was eager to be helpful. We had a very nice experience at the Hills Hotel, and hope to... More

Was this review helpful? Yes 1
Ronnie_Torres, Owner at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

I'm so glad you were pleasantly surprised! I'll be sure to let the staff know you appreciated their helpful and enthusiastic service. As a small independent hotel, I really appreciate you recommending us to friends. Hope to see you back again, too! All the best, Ronnie Torres, Rooms Division Manager More

San Diego
1 review
3 of 5 stars Reviewed March 1, 2014

Love the fact that this location took dogs so we booked it. The clerk who checked us in was a delight. The room was OK but it smelled smokey and we don't smoke. The shower was so old we needed help getting it to work (and we travel all the time!!!). Even though the property felt safe, the doors and... More

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Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hi Janis, While I'm delighted to hear that you experienced friendly and helpful service, I'm sorry you felt a few aspects of your room was unsecured. We're working hard to renovate every single room so that future guests enjoy a much more pleasant experience. If you have any suggestions for us as we go forward with renovations, please let me... More

Basingstoke, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2014 via mobile

Two nights spent in a very comfortable room with friendly and excellent service. Very convenient location just off I5 close to local amenities. Room was comfortable and Bar & restaurant were very nice too. Thanks for the enjoyable stay I will be back.

Was this review helpful? Yes
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

I'm glad to hear you had such a pleasant and comfortable stay! Your experience is what we want for all our guests. It was a pleasure hosting you, and I look forward to your next stay. All the best, Ronnie Torres, Rooms Division Manager More

Glendale, Arizona
1 review
4 of 5 stars Reviewed February 28, 2014

Loved the renovations of the hotel. The only disappointment was the bathroom area. No place to hang towels and shower (although I realize it's the new modern way) had no door to completely close while showering. The beds were extremely comfortable and the rooms were decorated nicely. VERY CLEAN and staff was super nice. The bartender, Monica, in the bar... More

Was this review helpful? Yes
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Thanks for recommending us! I'm glad to know you appreciate all the work we've done to renovate our hotel. It's our goal to create a comfortable and inviting space for our guests, so I'm thrilled that's exactly what you experienced. I'll be sure to pass along your kind note to Monica as well. Looking forward to your next stay with... More

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Additional Information about The Hills Hotel, an Ascend Collection by Choice Hotels

Also Known As:
The Hills Hotel, An Ascend Collection By Choice Hotel Laguna Hills
The Hills Hotel, An Ascend Collection By Choice Hotel
Holiday Inn Laguna Hills
Laguna Hills Holiday Inn
Address: 25205 La Paz Road, Laguna Hills, CA 92653-5105
Phone Number:
Location: United States > California > Orange County > Laguna Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Laguna Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Hills Hotel, an Ascend Collection by Choice Hotels 3*
Official Description (provided by the hotel):
The Hills Hotel, an Ascend Collection Hotel, is a full service boutique hotel located in beautiful Laguna Hills. We are proud to be among the O.C’s top premiere hotels, offering amazing access to some of California’s most magnificent beaches, shopping, nightlife, fine dining and deep sea fishing. At The Hills Hotel, we are known for our unique service and flexible staff that are always willing to go above and beyond to serve our guests. Whether you are traveling to Laguna Hills for business or pleasure, individually or with your entire family, you will find a world of comfort and convenient amenities here. Now, it's your turn to Meet, Play, and Relax at The Hills Hotel! ... more   less 
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