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The Hills Hotel, an Ascend Collection by Choice Hotels

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25205 La Paz Road, Laguna Hills, CA 92653-5105
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The Hills Hotel, an Ascend Collection by Choice Hotels
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The Hills Hotel, an Ascend Collection by Choice Hotels
The Hills Hotel, an Ascend Collection by Choice Hotels
The Hills Hotel, an Ascend Collection by Choice Hotels
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241 reviews from our community

Traveler rating
    110
    63
    37
    20
    11
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74
42
18
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Portland, Oregon
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel in January for a conference and was excited about checking it out when I looked at the website. Unfortunately, it wasn't as "nice" and "luxurious" as in the promotions. I didn't sleep the first night because the traffic from the freeway was so loud in the room. Thankfully, they moved me to the other side... More 

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Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Kelley M, Thank you so much for sharing your most recent experience here at The Hills Hotel. I apologize for the inconvenience you received during your stay. This is an isolated incident and I want to make your stay right. Please contact me directly via email at rtorres@thelagunahillshotel.com. I am looking forward to hear back from you. Thank you!... More 

San Diego, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Was here for business for a couple nights and another for a staycation. The staff is very professional and helpful. The higher the floors the nicer the rooms. The room I stayed in was very sleek and modern. It is part of the Choice Hotels group which I was shocked to hear. As a rewards member they gave me complimentary... More 

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Dallas, Texas
Top Contributor
85 reviews 85 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We attended my cousin's wedding and this hotel was so close to the church and reception area. It was easy for my husband and I to find good restaurants and shopping centers. The hotel is clean and the staff is so friendly. They also allow pets, so nice!

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Minneapolis, Minnesota
Contributor
18 reviews 18 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The inside of the hotel has been totally redone to have a very mid-century modern, yet contemporary vibe. My room was brand new with a great bathroom (roomy, rainfall shower head, sleek tile) and the rest of the room was clean and new. Plus, there was a mini-fridge. The free WiFi was reliable and fast for a hotel. The only... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 18, 2015

I typically do not prefer to stay at Choice Hotels as I am platinum member with IHG, Hilton Honors and Marriott. However, with my most recent stay at The Hills Hotel, my opinion has been changed. This property is extremely well kept and the service is hands down as good if not better than any IHG, Hilton or Marriott. If... More 

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La Mesa, California
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 10, 2015

Although this hotel was a little further from the attraction we were going to than we had anticipated it was still well worth it. The staff we encountered at check in were so very helpful. Due to the event we were heading to we decided to see if it was possible to at least get our room keys so that... More 

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Laguna Niguel, California
Top Contributor
64 reviews 64 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 7, 2015

This is a hotel that was purchased recently from the Holiday Inn Chain. What a difference! They have done a wonderful job remodeling this hotel. It is fresh, light and relaxing. I recently attended a luncheon there; the service was prompt, the lighting for the room was beautiful. The design of the banquet room is very practical, the bar was... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 1, 2015 via mobile

Unfortunately not every room has the ability to connect to the internet so my recommendation to anyone staying here.. please check the internet connection before you unpack your bags because once you do they will move you to another room but its a real inconvenience.. The

Was this review helpful? Yes 1
Stow, Ohio
Top Contributor
52 reviews 52 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed December 31, 2014

The location of a once great hotel....not sure how else to start this review. I have stayed here 4 times totaling over 20 nights and have yet to have 1 good experience. I can look past the odd interior, the out dates (and dilapidated) state of the rooms for in the end all hotels look the same through your eye-lids,... More 

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Contributor
17 reviews 17 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 19, 2014

I love this place! I've been staying here whenever I'm in the area for business and the service is always top notch and nice renovated rooms! I wish that the hallways is a little bit brighter. If I may suggest, please change the hallways color scheme to a brighter and lighter atmosphere. Other than that, everything is great!! They recently... More 

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Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello! Thank you for taking a moment of your time to provide us a review regarding your experience with us during your recent stay. We are so glad to hear that your stay with us was enjoyable and met all your expectations! We are all very excited to introduce our new lock system! We look forward to your next stay... More 

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