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The Hills Hotel, an Ascend Collection by Choice Hotels

Certificate of Excellence
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25205 La Paz Road, Laguna Hills, CA 92653-5105
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1 room 1 guest
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The Hills Hotel, an Ascend Collection by Choice Hotels
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259 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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  • English first
  • Italian first
  • Spanish first
  • Any
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  • Mar-May only
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San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This hotel was in the process of being renovated so as long as you didn't look too closely at some of the details the place looked great. The staff was extremely friendly and helpful even giving us a free glass of wine & finding me tea at 1 am when I couldn't sleep. The location is very close to the... More 

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Vancouver, Washington
Level Contributor
68 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The way it was styled reminded me of a hotel we stayed in when we traveled to London. It was conveniently located near the freeway and had a decent restaurant on-site. A robe and slippers were included with the room.

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1 review
4 of 5 stars Reviewed 1 week ago

I Love this place as it's close to my home making it a handy hideaway when I need to chill. The staff is helpful by getting me a room thats near the stairway back exit for smoke breaks and I can park my car right outside my window where I can easily access her to make any errand runs.It's really... More 

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Atlanta, Georgia
Level Contributor
5 reviews
5 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

There is just no excuse to leave the sales manager 4 voice mails in 2 days and never received a call back. We put so many people in hotels. This is obviously be the last choice at this point, Service level have gone down tremendously. It might have to go on my company DO NOT USE LIST.

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Californian in India
Level Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Sometimes a hotel can be fine on all levels, but due to customer service, the stay is not so great. This is the experience my sister and I had when we stayed at the Hills Hotel. From the reception to the dining experience, we found that everyone (except 3 people) did not seem so happy. They seemed annoyed at requests.... More 

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Los Angeles, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband booked this hotel for my surprise birthday weekend. We really love the hotel. Really clean, beautiful decoration and the people working here are GREAT. They also recommend us a restaurant 2 min away from the hotel. That was amazing.. best food we ever had here in California and they gave us discount for be guests of the hotel... More 

Was this review helpful? Yes
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Andreatoffy, Thank you so much for giving us a 5 star review on Trip Advisor. We're so happy we could provide you and your husband a comfortable and wonderful experience. Thank you so much for celebrating your birthday with us! We love to have you and your husband back soon! More 

Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've been staying here for the last 6 years and I travel over 300 nights per year and this place is top notch! The renovation looks great and the lobby looks fabulous! I only wish the restaurant opens every Sunday afternoon for dinner. Keep up the good work and THANK YOU for the great service!

Was this review helpful? Yes
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Oh-oh-oh-Oh, Again, Thank you so much for staying with us each time you are in the area. We are very happy to hear that we are consistent in providing a top notch customer service! We hope to see again very soon! Thank you! More 

Jakarta
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed July 29, 2015

I stayed here from July 23-27, an old hotel. I and my daughter felt a bit spooky. The bathroom is quite small. The wind from the air con is directly blown to the bed. The 2nd morning the house keeper knocked the door and we were 10minutes before leaving so we asked her 15minutes more. She didnt say no but... More 

Was this review helpful? Yes
Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello AmandaGJakarta, I would like to take this opportunity to Thank you for staying with us! We had technical difficulties with our Internet service during your stay but I'm glad to inform you that it has been resolved. I have shared your feedback to our housekeeping manager. I would like to hear more detailed information from you. Please contact me... More 

San Jose, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 19, 2015

I got this hotel on special, however I thought I was getting a 4 star hotel. The hotel is under renovation but it really had a cheap contractor doing the work but a great design they failed to implement. The hotel room looked nice but it had a bunch of flaws. Elevator was old and rickety. I got a room... More 

Was this review helpful? Yes 2
Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Erick P, Thank you for your feedback and we are sorry to hear if all the upgrades and beautifications we did to our hotel didn't meet your expectations. We would like to make your stay right. Please contact me at rtorres@thelagunahillshotel.com. Thank you! More 

san diego
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 18, 2015

We decided spur-of-the-moment to go to Laguna Beach for the Art Festival, just an hour and 1/2 up the freeway from home. Not much availability close to town so we stayed at The Hills. Not too romantic, but not far from Laguna Beach. Clean, inexpensive and free parking.

Was this review helpful? Yes 1
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello iwant2go2, Thank you for sharing your review on Tripadvisor. I'm sorry to hear if you find our hotel not too romantic but I am glad to inform you that our entire staff are happy to assist you at anytime. Please keep in mind that our restaurant and lounge are available for you. We can even assist you setup a... More 

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