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All 4 Laguna Hills hotels

The Hills Hotel, an Ascend Collection by Choice Hotels

3.0 of 5 Hotel   |   25205 La Paz Road, Laguna Hills, CA 92653-5105
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71%
Ranked #2 of 4 hotels in Laguna Hills
A recent review
5 of 5 stars reviewed 2 days ago
berlin p New York City, New York
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208 people have reviewed this hotel

Traveler rating
    94
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
New York City, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed in this hotel for three nights with my fiancee. The Hills Hotel which is located in Laguna Hills is strategically-located [close to the highways, beaches and airport] and has some good view attractions to offer. I find the hotel staff very friendly and always ready to be of service. The room is clean and has good-sized comfy bed.... More

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Apple Valley
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

I was told this hotel was with in walking distance of the beach! HAHA maybe 15 miles! I got in my room looked decent dropped my stuff off and left for a wedding rehearsal. Came back late that night went to the restroom and door didn't shut, GREAAAT! Sat on the toilet and it nearly fell over. VERY UNSAFE AND... More

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Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Sam43011, I am sorry to learn that you were not satisfied with the overall service provided by our entire staff. I will certainly bring this matter to the attention of our entire staff; we will see that it does not happen again. I know I already spoke with privately and I appreciate you for taking the time to speak... More

Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at this hotel for three nights in two rooms on a visit to cool off from hot Phoenix. Unlike a previous guest had said, I did walk to shops and restaurants. We were there mainly to see the Pageant of the Masters. The service was fantastic at the desk and in the restaurants. One night, we were the... More

Was this review helpful? Yes 2
Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Dear LYN017, Thank you so much for giving us a 5 star review and for recommending us to everyone. It was our pleasure serving you and your family. We are looking forward to your next visit here in Laguna Hills. More

Toronto, Canada
Top Contributor
55 reviews 55 reviews
36 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

The Hills is a mix of services and features. We stayed here two nights while attending a nearby wedding. It was a nice enough place. Staff were helpful and professional, the room was clean and good sized, food in the restaurant was fine, the pool area was neat and the prices were reasonable. Still, it had the feel of a... More

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Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Dear TravellingColoradans, Thank you for sharing your most recent experience here at our hotel. We appreciate your kind words regarding our grounds, rooms and overall service. Yes, you are correct. We do not have shops available but we provide basic necessities such as razor, shaving cream, toothpaste & toothbrush as a complimentary at the frontdesk. I apologize, if you weren't... More

Seattle, Washington
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything here is very classy. From the minute you pull up, check-in, the room quality, it is all quite impressive for the price category. A huge relief after staying in a hotel the night before, in the peak summer heat, that the air conditioning was broken in. I only slept 4 hours last night due to the heat, so glad... More

Was this review helpful? Yes 2
Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Dear bigalsnow, Thank you for taking the time to fill out such a fantastice review! I have shared your feedback with our entire team, and they join me in thanking you for the fantastic review. We're looking forward to providing you the same pleasant accommodations next time you are in town! More

Cambria
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Conveniently located for everything. Laguna Beach is close by as well as Dana Point Harbor. Many restaurants are close by offering whatever kind of food you want. Shopping close by. great place to stay if you have parents residing at Laguna Woods which used to be Leisure World.

Was this review helpful? Yes 1
Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Dear Reggieru, Thank you so much for the 5 star review and for finding our hotel conveniently located to everything. We are looking forward to your next visit here in Laguna Hills. More

Laguna Hills, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 19, 2014

First let me state that Jonathan the front receptionist was great. He was polite, professional and very committed to the guests happiness and satisfaction. That ends anything nice I have to say. Whatever you do, do not accept a room on the 4th floor. The room was filthy. The carpets were stained, there were smudges on the wall, the mini... More

Was this review helpful? Yes 2
Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hi MH142014, I am sorry to hear you were dissatisfied with our housekeeping service. I appreciate your feedback and have discussed this issue with our head housekeeper; we are committed to ensuring the problem does not occur again. Also, thank you so much for recognizing Jonathan and we appreciate you for liking our newly renovated room. Please give us another... More

Charlotte, North Carolina, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 18, 2014

So I arrived there at 2:00 in the morning which means that it was 5:00 in the morning on the east coast (I had not gotten any sleep on the plane ride). And the service was slow. And we got a room on the 4th floor when we called them 2 types to make sure that we got a room... More

Was this review helpful? Yes 1
Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Ami P, Please allow me to apologize if you find our service slow both at check in and check out. There shouldn't be any excuse for the slow service but I will investigate further on this matter. We are a non smoking hotel and I'm terribly sorry if other guest/s neglect our non smoking policy. I hope you had... More

La Jolla, California
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 18, 2014

We stayed here because it was recommended by friends & because of a wedding close by. The Crystal room upstairs was nice and the food was good. The room we got overlooked the trash/remodeling area outside. The sink leaked extensively. The air conditioning didn't work well at all. Both of which weren't even looked at until we were almost ready... More

Was this review helpful? Yes
Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hi TWsBeenHereBefore, Thank you for your feedback. I would like to apologize about the inconvenience you received during your most recent stay. This is an isolated incident. I know you have reported this to our frontdesk staff and I'm happy to inform you that both the sink and A/C has been fixed. Thank you for liking our food and for... More

carlsbad
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed June 17, 2014

Location was the prime reason we stayed here, wanted to be close to the restaurant up the hill, Villa Roma, for the World Cup soccer game. Hotel is advertised as being luxurious, however, there is only 1 ice machine, located on the 1st floor, we were on the 4th, so quite a trek each time. Also, the in-room guide indicated... More

Was this review helpful? Yes 1
Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Gataroja, I would like to begin my reply with an apology for all the inconvenience you experienced during your most recent stay. We will make sure to make improvements based on your feedback. Yes, we do not have a spa/hot tub at the hotel for now but I'm happy to inform you that that is one of our top... More

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Additional Information about The Hills Hotel, an Ascend Collection by Choice Hotels

Address: 25205 La Paz Road, Laguna Hills, CA 92653-5105
Phone Number:
Location: United States > California > Orange County > Laguna Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Hills Hotel, an Ascend Collection by Choice Hotels 3*
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Also Known As:
The Hills Hotel, An Ascend Collection By Choice Hotel Laguna Hills
Holiday Inn Laguna Hills
Laguna Hills Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Hills Hotel, an Ascend Collection Hotel, is a full service boutique hotel located in beautiful Laguna Hills. We are proud to be among the O.C’s top premiere hotels, offering amazing access to some of California’s most magnificent beaches, shopping, nightlife, fine dining and deep sea fishing. At The Hills Hotel, we are known for our unique service and flexible staff that are always willing to go above and beyond to serve our guests. Whether you are traveling to Laguna Hills for business or pleasure, individually or with your entire family, you will find a world of comfort and convenient amenities here. Now, it's your turn to Meet, Play, and Relax at The Hills Hotel! ... more   less 
Number of rooms
147

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