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The Hills Hotel, an Ascend Collection by Choice Hotels

Certificate of Excellence
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25205 La Paz Road, Laguna Hills, CA 92653-5105
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The Hills Hotel, an Ascend Collection by Choice Hotels
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The Hills Hotel, an Ascend Collection by Choice Hotels
The Hills Hotel, an Ascend Collection by Choice Hotels
The Hills Hotel, an Ascend Collection by Choice Hotels
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247 reviews from our community

Traveler rating
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    37
    20
    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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El Centro, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was my first time visiting this hotel. There was some construction going on in the lobby. The lobby area was clean otherwise and looked like a pleasant place to relax. There is a grill and a bar area downstairs as well as patio seating in the front and back. The room had a chaise lounge for a couch, which... More 

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San Jose, California
1 review
1 of 5 stars Reviewed 3 weeks ago

this is not a marriott or hilton or not even holiday inn. Someone said it is a "glorified motel 8" but I think even that is a compliment. This is an old hotel that needs to be demolished, not renovated. hotwire 75% satisfied rating - I find it very hard to believe.

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Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello houstn26, Thank you for sharing your review. I am sorry to hear if you feel that our hotel is old, overpriced and noisy. We received great feedback regarding our newly renovated rooms and all the beautification we did. If time permits, I would like to speak with you and get more detailed information from you. You may reach me... More 

Chicago, IL
Top Contributor
80 reviews 80 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Close proximity to Laguna Beach and nearby attractions. Although you could hear the traffic from the interstate in our room, the blackout drapes and cozy bed and cool room from the ptac made our night very comfortable. The room has a modern renovated decor and the bathroom vanity mirror has a bright LED light on the periphery which is neat.... More 

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1 review
5 of 5 stars Reviewed April 15, 2015

We found the hotel staff more than eager to help out. Our room was very nice and clean and we certainly enjoyed our stay there! We were very impressed. When we requested a room change because of a slight noise from the freeway, they accommodated us!

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Irvine, California
2 reviews
5 of 5 stars Reviewed April 15, 2015

This is one of the best kept secrets in Orange County. Adjacent to the 5 freeway exit at La Paz makes it centrally located. It is elegant from the entrance to the room. The staff is polite, professional, and friendly. We only spent one night this time, but plan to make this our place to stay when visiting the area.

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Contributor
18 reviews 18 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 2, 2015

Staff always greeted me by name with a smile and always their to assist me. Housekeeping always keeps my room clean and fresh. I stayed in their suite this time and I can't believe how elegant the room is. This place is topnotch and well maintained.

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Portland, Oregon
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 26, 2015

I stayed at this hotel in January for a conference and was excited about checking it out when I looked at the website. Unfortunately, it wasn't as "nice" and "luxurious" as in the promotions. I didn't sleep the first night because the traffic from the freeway was so loud in the room. Thankfully, they moved me to the other side... More 

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Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Kelley M, Thank you so much for sharing your most recent experience here at The Hills Hotel. I apologize for the inconvenience you received during your stay. This is an isolated incident and I want to make your stay right. Please contact me directly via email at rtorres@thelagunahillshotel.com. I am looking forward to hear back from you. Thank you!... More 

San Diego, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2015

Was here for business for a couple nights and another for a staycation. The staff is very professional and helpful. The higher the floors the nicer the rooms. The room I stayed in was very sleek and modern. It is part of the Choice Hotels group which I was shocked to hear. As a rewards member they gave me complimentary... More 

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Dallas, Texas
Top Contributor
88 reviews 88 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 1, 2015

We attended my cousin's wedding and this hotel was so close to the church and reception area. It was easy for my husband and I to find good restaurants and shopping centers. The hotel is clean and the staff is so friendly. They also allow pets, so nice!

Was this review helpful? Yes 1
Minneapolis, Minnesota
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 25, 2015

The inside of the hotel has been totally redone to have a very mid-century modern, yet contemporary vibe. My room was brand new with a great bathroom (roomy, rainfall shower head, sleek tile) and the rest of the room was clean and new. Plus, there was a mini-fridge. The free WiFi was reliable and fast for a hotel. The only... More 

Was this review helpful? Yes 2
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