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The Hills Hotel, an Ascend Collection by Choice Hotels

3.0 of 5
25205 La Paz Road, Laguna Hills, CA 92653-5105
Hotel amenities
The Hills Hotel, an Ascend Collection by Choice Hotels
Ranked #2 of 4 hotels in Laguna Hills
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82 reviews from our community

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Date Rating
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 9, 2013

I have been SPG Platinum and HHonors Diamond since 2004 and since recently ChoiceHotels Diamond as well. By any of those standards, my stay at The Hills Hotels was sub-standard by the three most objective criteria I could think of - Front-desk interaction - confusion of who does what from the very beginning, received a coupon for 1-beer or wine... More

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Ronnie_Torres, Owner at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review
May 15, 2013

Teodor, Thank you for taking the time to review us. I'm sorry we didn't live up to your high expectations, and I appreciate you evaluating us based on objective criteria. With respect to our gym and internet, we are currently in the process of updating our equiptment. I hope this adequately addresses your concerns. With respect to our service, I... More

Mission Viejo, California
1 review
5 of 5 stars Reviewed May 6, 2013

Our house was under construction getting a remodel..during the last week was sanding and staining and then varnishing hardwood floors..we stayed 6 days at THE HILLS..had No Idea How Nice it was..From the minute I made reservations with AMAN ..who was very accommodating ..To the EXCELLENT MAID SERVICE..the sheets and the Bed are like STARWOOD HOTELS..HEAVENLY BEDS.. Never had a... More

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Laguna Niguel, California
1 review
4 of 5 stars Reviewed May 5, 2013

My husband and I booked our stay at the Hills Hotel with a group rate of $115 per night. We were assigned a room which overlooked the freeway, and it was very noisy even with the windows closed. Both of us are easily awakened, so my husband got on the phone and requested a different room across the building. We... More

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Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed May 4, 2013

The facility is good but not top of the line, some of the areas in the bathrooms and rooms are showing age. Also, fitness center needs some serious attention - not really up to standards found in most 2 star hotels I travel in for business - expected much more. Staff was quite courteous.

Was this review helpful? Yes
Ronnie_Torres, Owner at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review
May 15, 2013

Thank you for your review. We genuinely appreciate and listen to customer feedback, and use it to improve going forward. In fact, we are currently in the process of renovating our entire interior, including our gym. We hope to be able to offer our guests modern rooms and new amenities by the end of the year. I hope you give... More

Aliso Viejo, California, United States
Top Contributor
74 reviews 74 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 3, 2013

Booked a colleague here as its near my home and I was impressed with the changes that have been made since it was the Old Holiday Inn. Its very contemporary on the inside and the renovated rooms are very attractive and comfortable. The restaurant was very good for breakfast although a bit pricey. Will definitely use this property again when... More

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See 3 more reviews by Steve R for Laguna Hills
Boston, Massachusetts
1 review
1 of 5 stars Reviewed April 29, 2013

I booked my room 1-2 mos in advance and was led ot the website that the hotel rooms was new. Specfically told the rep i booked my room over the phone that i want the new rooms and willing to pay more for it. When I arrived at my room the ceiling has a yellow patch in the ceiling possibly... More

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Ronnie_Torres, Front Office Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review
May 1, 2013

Dear ParkerLight360, I would like to begin my reply by thanking you for sharing your feedback about your recent experience with us! We received many positive feedback about our customer service and the improvements we did in our property especially our newly renovated rooms. I apologize if our service didn't exceed your expectations. I have sent you a private message... More

Danville, California
1 review
5 of 5 stars Reviewed April 25, 2013

I recently stayed for a 5 night, long overdue, southern California visit with friends and family. I chose The Hills for the location and price. I honestly didn't expect to have such a perfect stay. I deliberately got the remodeled room which was amazing. I was very worried as it looked out on the freeway, uh oh noise, well suffice... More

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Mesa, Arizona
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 21, 2013

I have reviewed this hotel in the past and do so again because the experience just gets better each time! I was fortunate to have one of the recently refurbished room and it reflected the thought and style and probably the direction the entire hotel is taking. Refrigerator, microwave, comfortable bed and clean. The friendly front desk and attention to... More

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See 4 more reviews by wavemasher for Laguna Hills
South Boston, Virginia
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2013

On a recent working vacation to California, I was fortunate enough to stay at the Hills Hotel. I am a firm believer that it's easy to put in a marble floor in the lobby, the hard part is good service. The Hills Hotel has outstanding service. I'm bad at names, but there was a male Front Desk Attendant, who greeted... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 7, 2013 via mobile

Very nice hotel that was pet friendly. As a small pet owner it is hard to believe these big chain hotels who advertise "pet friendly" and then want $100 or more for the pet to stay is false advertising. This hotel only charged $30, which is reasonable. We are very clean with our pet and travel with her own bed.... More

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Additional Information about The Hills Hotel, an Ascend Collection by Choice Hotels

Also Known As:
The Hills Hotel, An Ascend Collection By Choice Hotel Laguna Hills
The Hills Hotel, An Ascend Collection By Choice Hotel
Holiday Inn Laguna Hills
Laguna Hills Holiday Inn
Address: 25205 La Paz Road, Laguna Hills, CA 92653-5105
Region: United States > California > Orange County > Laguna Hills
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Laguna Hills
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Hills Hotel, an Ascend Collection Hotel located in Laguna Hills, CA Orange County. Adjacent to Interstate 5 and conveniently located between San Diego and Los Angeles, The Hills Hotel, an Ascend Collection® Hotel, in Laguna Hills, CA offers easy access to some of California’s most magnificent beaches, shopping, nightlife, fine dining and deep sea fishing. This Laguna Hills, California hotel is also close to Disneyland, Mission Viejo Olympic Center and Wild Rivers Waterpark. Guests of The Hills Hotel will enjoy hanging out in the tropical serenity of the outdoor pool. The hotel’s own Emerald Lounge is a trendy new spot to enjoy an evening out in South Orange County. The hotel features 11 elegant and spacious banquet and meeting rooms for important meetings or workshops, offering more than 15,000 square feet of space. The on-site Business Center features a computer with Internet, as well as access to copy and fax services. Other amenities include: * Free high-speed Internet access in all rooms * Free daily newspaper * Pet-friendly * 100 percent non-smoking property. All spacious guest rooms offer room service, a flat-screen television with cable, alarm clock, coffee maker, desk, pillow-top mattress, hair dryer, iron and ironing board. Some rooms feature a refrigerator, microwave and sofa sleeper.Its perfect location and convenient access to area attractions make The Hills Hotel the perfect place for business and leisure travelers in the Laguna Hills, CA area. Book a room with us today, and begin your relaxing California journey. ... more   less 
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The Hills Hotel, an Ascend Collection by Choice Hotels
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