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Holiday Inn Laguna Beach

3.0 of 5 696 South Coast Highway, Laguna Beach, CA 92651
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Certificate of Excellence 2014
Holiday Inn Laguna Beach
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Holiday Inn Laguna Beach
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350 reviews from our community

Traveler rating
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Portland, Oregon
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Whether you like this depends on what you're looking for. We found it to be an adorable place with an interior courtyard right out of Europe. You'd never know it was a Holiday Inn. It seems to run like a private inn, with outstanding personalized service. Many guests there were clearly regulars who love it there. It felt like a... More 

Was this review helpful? Yes 2
keeptrack, Director of Sales at Holiday Inn Laguna Beach, responded to this review

Dear Guest, Thank you very much for taking the time to give us a wonderful review. It makes us happy to hear that you felt at home during your stay. We do our absolute best to help our new guests and repeat guest feel at ease and relax. I am happy to mention that we have been in the process... More 

2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Love this quaint and charming hotel in the heart of beautiful Laguna Beach! We stay here about 5 times a year and always have a wonderful stay. Great location, courteous staff and loads of amenities.....would not stay anywhere else in Laguna!

Was this review helpful? Yes 1
keeptrack, Director of Sales at Holiday Inn Laguna Beach, responded to this review

Dear Guest, We are happy to hear that you have a great time at our hotel during your many visits to Laguna. Thank you for your continued loyalty and kind words. It is very important for my staff and I to play a big part in our guests satisfaction and offer a memorable experience. We are also in the process... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel lobby is fairly nice, as are the wrought iron walkways....reminded us of New Orleans. The charm stops there! We reserved a king room for 3 nights and were given a room with 2 double beds. The room was so small that it was nearly impossible to enter the room without hitting the bed. We immediately went back to... More 

Was this review helpful? Yes 1
keeptrack, Director of Sales at Holiday Inn Laguna Beach, responded to this review

Dear Guest, Thank you for your review we appreciate your time and feedback. Your satisfaction is important to us and we try hard to make sure that you have a memorable experience at our hotel. Please accept our sincere apology in regards to your reservation and I'm sorry that our rooms did not meet your expectations. But we are in... More 

Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

This was a charming hotel on the outside upon arrival. However, after a long day at Lego Land with my children all I wanted to do was crash. We got into the room & could barely open the door without hitting the bed. It was the smallest room I've ever stayed in, and it cost over $200.00. The worst part... More 

Was this review helpful? Yes 1
keeptrack, Director of Sales at Holiday Inn Laguna Beach, responded to this review

Dear Guest, We want to thank you for taking the time to write a review of your recent experience at our hotel and for being a loyal IHG member. Please accept our sincere apology of the issue you have experienced in regards to the restaurant bill. We have taken note of the points you've raised in this review with our... More 

Laguna Niguel, California
Contributor
16 reviews 16 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 18, 2014

My daughter's wedding party and relatives stayed here during her wedding weekend in October. We were quoted a group price. When people started making reservations, they did not get the discount. After 2 more conversations with management, we were again promised a discounted group price. When the guests checked out, they ended up paying the higher price even though we... More 

Was this review helpful? Yes 1
keeptrack, Director of Sales at Holiday Inn Laguna Beach, responded to this review

Dear Guest, We appreciate you taking the time to write a review of our hotel. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. During the weekend of your stay a contract was signed at an agreed rate for the group, which we can not... More 

Olathe, Kansas
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 15, 2014

We decided to make plans to stay near the beach after a concert in Anaheim. Laguna was a short drive and we love the area from previous visits. I was there on business and I wanted the wife to be in a safe area to shop, eat and enjoy the beach. When we arrived we met an amazing gal at... More 

Was this review helpful? Yes 2
keeptrack, Director of Sales at Holiday Inn Laguna Beach, responded to this review

Dear Guest, It sounds like you had an amazing trip. A concert and a beach getaway sounds like a pleasant mini vacation. We love to take care of all of our guests and I'm happy to hear that we were able to make your stay special with an upgrade for being a loyal member. I'm also happy to hear that... More 

San Diego, California
Contributor
14 reviews 14 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 3, 2014

The staff are superb, the room clean, parking ideal, pool area pleasant, and the location is within easy walking distance of downtown or the beach. However, the bathroom exhaust fan runs continuously during the day and cannot be shut off in the room because, as explained to me by the staff, this is an old property and all the fans... More 

Was this review helpful? Yes 1
keeptrack, Director of Sales at Holiday Inn Laguna Beach, responded to this review

Dear Guest, Thank you very much for providing us with feedback on your recent stay. It's good to hear that you enjoyed our location and the hotel. With the lush garden by the pool it makes it pleasant to relax and lounge while enjoying a nice drink. Our staff is happy to hear that your stay and experience was a... More 

Luzern
Top Contributor
64 reviews 64 reviews
25 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed November 2, 2014

I stayed in the Laguna Beach a few days since i had to work in Irvine. Laguna Beach has a beautiful beach and suitable for people who like places where there is not much going on in the evenings. I consider the Holiday Inn in Laguna Beach one of the nicest hotel of the Holiday Inn hotel chain where i... More 

Was this review helpful? Yes
keeptrack, Director of Sales at Holiday Inn Laguna Beach, responded to this review

Dear Guest, Thank you for the wonderful comments you mentioned of our hotel in your feedback. The patio is very nice to lounge out in and enjoy the view of the garden. This hotel has been around for many years and we do our best to keep it looking warm and inviting for our guests. I do apologize for the... More 

Ottawa, Ontario
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 27, 2014

Just completed a three night getaway the wife in southern California. Stayed at the Holiday Inn Laguna Beach. We have been to Laguna many times and know the area and several of the hotels quite well. Overall this is a good hotel with a great location in Laguna. Location The hotel is centrally located with easy access to beach, restaurants... More 

Was this review helpful? Yes 1
keeptrack, Director of Sales at Holiday Inn Laguna Beach, responded to this review

Dear Guest, Thank you for the wonderful feedback on our hotel. The location is always a great advantage since it is so close to everything in town. I am happy to hear that you enjoyed the charm that our hotel has to offer and found our rooms to be comfortable and well kept. We do do our absolute best to... More 

San Diego, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 22, 2014

We stayed for 3 nights last week for my 50th birthday. When you first arrive you will notice the lobby is very nice and well stocked with free water, soda, coffee and popcorn. When we checked in my husband mentioned we were there because of my 50th birthday and all the woman said was “nice”. One month earlier we stayed... More 

Was this review helpful? Yes 4
keeptrack, Director of Sales at Holiday Inn Laguna Beach, responded to this review

Dear Guest, We value your feedback and it is greatly appreciated. Please accept our sincere apology for the shortcomings you experienced and we regret the room you received did not live up to your expectations. We would also like to wish you a happy birthday and are sorry if we did not do so upon check-in. We are happy to... More 

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Additional Information about Holiday Inn Laguna Beach

Address: 696 South Coast Highway, Laguna Beach, CA 92651
Phone Number:
Location: United States > California > Orange County > Laguna Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Laguna Beach 3*
Number of rooms: 54
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Also Known As:
Holiday Inn Laguna Beach Hotel Laguna Beach
Laguna Beach Holiday Inn
Hotel Style:
#4 Business Hotel in Laguna Beach
#7 On the Beach Hotel in Laguna Beach
#10 Family Hotel in Laguna Beach

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