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BEST WESTERN PLUS Laguna Brisas Spa Hotel

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1600 South Coast Highway, Laguna Beach, CA 92651
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BEST WESTERN PLUS Laguna Brisas Spa Hotel
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BEST WESTERN PLUS Laguna Brisas Spa Hotel
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504 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rancho Cucamonga
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very convenient location, next to the trolley stop as well. The quality of the hotel is exceptional, could use a few updates but overall I would say this is a great place. If you are staying on the beach facing side of the property, be advised there is heavy traffic on that side and is very noisy.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am glad that you enjoyed your stay with us, I will share your words with the staff. We will continue to train our employees and instill in them a " can do " attitude in them. We firmly believe there can be no substitute for superior customer care. Happy travels. More 

San Dimas, California
1 review
3 of 5 stars Reviewed 1 week ago

First of all, we had to park in a dark underground parking area with very narrow spaces and dim lighting which we were charged $10/night. Because of extremely noisy highway, we asked for a quiet room. The room was quiet but was on the fourth floor and took an elevator to the third floor and had to drag our suitcases... More 

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am disappointed that we did not meet your expectations. We will continue to train our employees and work on our shortcomings. We appreciate your comments. We will continue to strive for 100% guest satisfaction. Best regards. More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Location is great and an easy walk across the street to the beach. The front desk has beach chairs that are available on a first come basis. View on the second level is nice and and you can see the water (not the beach). Pool is a joke and the rooms are below average but the location is very solid.

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Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We agree. It is a great location in a great town. We will continue to work on our shortcomings and strive for 100% guest satisfaction. We firmly believe there can be no substitute for superior customer care. Thank you for staying with us. More 

1 review
4 of 5 stars Reviewed 1 week ago

Although this hotel location is loud because of the traffic, it is immediately across the street from the beach. Towels provided. It also has a great view rooftop, pool and hottub that made our Mother's Day picnic a joy - away from overcrowded restaurants. The best were the staff of Erin, Whitney, and Kevin. The maintenance and cleaning staff also... More 

Review collected in partnership with Best Western

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Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are delighted that you enjoyed Mother's Day at our hotel. We will continue to do everything possible to ensure a pleasant stay. We firmly believe there can be no substitute for superior customer care. Please come back and see us soon. Happy travels. More 

Salt Lake City
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel itself is nice, but I did not have a good experience. I drove 10 hrs from out of state and arrived late at night at 1am and was awakened around 6am by a jackhammer next door. I spoke to the front desk about the noise, they recommended that I go complain to the restaurant next door who was... More 

Was this review helpful? Yes 1
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am disappointed that you did not enjoy your stay with us. Unfortunately there is very little we can do with noise not related to the hotel. I do not agree with the front desk agents suggestion. We will continue to strive for 100% guest satisfaction. Best regards. More 

SEATAC
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

great location, our room had a fabulous view, price was reasonable, establishment needs some polishing, staff needs some customer service training and coaching, linens need to be replaced, towels at the pool

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am delighted that we met your expectations and your suggestions are well taken. We will continue to train our staff and work on our shortcomings. Happy travels. More 

Las Vegas NV, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Beautiful property, lovely room. Loved the viewing deck, pool, jacuzzi, close to beach, shopping and restaurants. Highly recommended. Friendly staff. Nothing negative to say. I will stay there again next time I'm in the area

Review collected in partnership with Best Western

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I will share your words with the staff so they may continue to give their best effort. There can be no substitute for superior customer care. Best regards. More 

indio, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Complimentary buffet ran out of hot items before we got there which was 25 minutes before it ended. Spa by the pool was less then invigorating with most of the jets not functioning. Room not cleaned after advising front desk we were leaving for the day before 1 pm.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am disappointed that you did not enjoy your stay with us. We will use your comments as a trianing tool for out staff. We will continue to strive for 100% guest satisfaction. Happy travels. More 

riverside, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Oh how I wish I could afford the Surf & Sand Resort across the street. Until win the lottery I have to go with affordability and BW Laguna Brisas fits my bill! Great breakfast, comfortable bed, super clean, pretty and relaxing. Did not use the pool but it sure looked inviting. The staff are awesome!

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are not quite a 5 star hotel but what we lack in facilities we try to make up with customer service and an impeccable hotel. We appreciate your words and hope to see you soon. Happy travels. More 

las vegas, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

love this hotel great view great staff close to all of Laguna a 90 second walk to the beach next to a great roof top bar and grill next door to that Thai food and next door to that Italian food also 15 minutes to Newport 15 minutes to san Clemente pier

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are delighted that we met your expectations. I will share your words with the staff. We will continue to strive for 100% guest satisfaction. Please come back and see us again soon. Best regards. More 

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