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BEST WESTERN PLUS Laguna Brisas Spa Hotel

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1600 South Coast Highway, Laguna Beach, CA 92651
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BEST WESTERN PLUS Laguna Brisas Spa Hotel
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524 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newberg, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

The outside has a fresh coat of paint, don't be fooled, the rooms are very rundown, the look like they haven't been updated in over 20 years. Holiday Inn down the road a much better choice. The shower doubles as a in-room jacuzzi tub, that you climb over the side to get in and out of the tub to take... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are sorry you did not enjoy your stay with us. We will continue to instill a can do attitude in all our employees and work on our shortcomings, We firmly believe there can be no substitute for superior customer care. Best regards, More 

Sebastopol
Level Contributor
2 reviews
1 of 5 stars Reviewed 5 days ago NEW via mobile

Checked in expecting a 'spa' quality, thinking even the Best Western should be at least 'fair' quality in Laguna Beach.... But no! This room had visible dirt on frequently touched surfaces and a wet spot in the carpet that I kept stepping in! I tried to stay., thinking if we hanged rooms it would be bette, but when I checked... More 

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am disappointed that we did not meet your expectations. I will share your survey with the staff. This is obviously not the impression we want to create. We will continue to train our employees and work on our shortcomings. we appreciate your comments . We appreciate your comments. More 

Las Vegas, Nevada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Hi everyone! I work at a 5 Diamond resort so when my husband booked Best Western Plus in Laguna Beach I was not happy. However once we checked in and I saw the view from our room along with the free breakfast and the area we were in I was quite satisfied. It was no 5 Diamond by any means... More 

Was this review helpful? Yes 1
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are so glad that you enjoyed your time in Laguna Beach and we contributed in a small way. I will commend the staff on a job well done. We will continue to instill a can do attitude in all our staff. We realize there can be no substitute for superior customer care. Best regards and travel safe. More 

grandjunction
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect location to lesser known beaches within walking distance. Woods beach and Victoria were are favorite. Kevin at desk moved us to a better room on Monday when there were vacancies. Great full breakfast everyday. Underground parking for $10 a day was worth it. Will stay there again. Taco bell and Jack in the box within walking to keep my... More 

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are ecstatic that you enjoyed your stay with us. I will share your words with the staff so they may continue to improve their performance. We will continue to do everything possible to ensure a pleasant stay for you... our guests. Hope to see you again in Laguna Beach. More 

1 review
5 of 5 stars Reviewed 1 week ago

Its difficult to gauge reviews on-line, however I'm a Best Western points member but this time we got a better deal on Priceline.com(June 22-26) I was expecting the " Priceline" treatment however the staff was very professional. The Front Office and House Keeping should be given a gift card. Rooms were clean, my kids like the breakfast in the A.M.... More 

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am glad you enjoyed your time with us. I will share your words with the staff. We will continue to instill a can do attitude in all our employees. We hope to see you again soon. Thank you for staying with us. More 

Burton on Trent
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice position just across the road from the beach. Staff were very helpful and professional. Beach towels and chairs available from reception at no extra cost. Rooms lovely, clean and excellent quality towels and toiletries. Breakfast lets this place down. Plastic cutlery, poor quality food, definitely not up to the standard of the rest of the hotel. Had to drop... More 

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am glad that we met your expectations. I will share your words with the staff. We will continue to strive for 100% guest satisfaction and work on our shortcomings. We hope to see you again. Happy travels. More 

Portland
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

If you call the availability of an in-room massage (though where a table would fit, I know not) a spa, well OK. We got an upgrade to a quiet king room, which we appreciated. However, it turned out to have zero ventilation, even with windows and door open, The AC was located under a table; hard to access & vents... More 

Was this review helpful? Yes 1
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am disappointed that we did not meet your expectations. I will share your words with the staff. We will continue to train our employees and work on our shortcomings. After all the only reason we are here is to ensure a pleasant stay for you ... our guest. More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

We so appreciate this very special boutique hotel. It is our favorite as the staff, location, value, and overall atmosphere is excellent. We have stayed here in the past and will continue to come back anytime we are in Southern California. We always have a great time at Best Western Las Brisas!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are delighted that you enjoyed your stay with us. We will continue to strive for 100% guest satisfaction. As a repeat guest your words are invaluable barometer as how we are performing. Our staff will be thrilled. Hope to see you again soon. Happy travels. More 

Denver, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Over priced, I spend a lot of time on the road for business and this hotel failed my expectations for a $250 a night stay. Light's did not work on one side of the room and the whirlpool tiles had black mold. Also the cable was spotty at best. I was disappointed in my stay.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am disappointed that we did not meet your expectations. I will share your survey with the staff to pinpoint where we failed. We will continue to train our employees and work on our shortcomings. We appreciate your comments. More 

Neenah, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The hotels website is misleading. We booked a king room on the hotels website (king room) and requested an ocean view room at the time of booking. When we checked in, the ocean view was outside the room and around a corner. Also, the room setup is not even close to the layout of the rooms. Our king top floor... More 

Was this review helpful? Yes 2
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are disappointed that we did not meet your expectations. I will share your words with the staff. Obviously this is not the impression we want to create. We will continue to instill a can do attitude in all our employees and work on our shortcomings. We hope we have the opportunity to regain your trust. We appreciate your comments.... More 

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