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BEST WESTERN PLUS Laguna Brisas Spa Hotel

3.0 of 5 1600 South Coast Highway, Laguna Beach, CA 92651
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Certificate of Excellence 2014
BEST WESTERN PLUS Laguna Brisas Spa Hotel
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BEST WESTERN PLUS Laguna Brisas Spa Hotel
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463 reviews from our community

Traveler rating
    150
    173
    69
    38
    33
See reviews for
94
213
29
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Reviewer
3 reviews 3 reviews
1 of 5 stars NEW

I've stayed here several times, no recognition for multiple stays, horrible customer service, very bad Wifi, no cell service. Front desk would not move me to a different room, told me the cell service was my problem. After staying here for business since 2007, I will never stay here again. And, there is now a parking fee for this dump.... More 

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am disappointed that we did not meet your expectations.We will continue to train our staff and work on our shortcomings. There can be no substitue for su[perior customer care. We apologize for our deficiencies but the cell reception unfortunately is not in our hands. Best regards. More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

I've stayed at this hotel a few times. The location is perfect... right on Pacific Coast Highway. With views of the Pacific Ocean, it can't get any better than this. The rooms are large... with a fridge, a jacuzzi, nice work table area and the beds are big and comfy. The free breakfast is a little hit and miss -... More 

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am delighted that we met your expectations. I will share your words with the staff. We will continue to instill a can do attitrude in all our employees. We hope to see you many more time in the future. Happy travels. More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My wife and I stayed there 02/13/15 and it was a great stay. Beach accross the street is awesome and easily accessible. Staff was very friendly and even asked if we needed help with restaurant reservations because a busy weekend was anticipated. Thankfully I already had reservations but I thought that was a very nice and professional gesture. The room... More 

Was this review helpful? Yes 1
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are glad you enjoyed your time in Laguna Beach and in a small way we contributed to it. We will continue to strive for 100 % guest satisfaction and work on our shortcomings. happy travels. More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

We found this hotel by accident when accepting a priceline special without knowing the name of the hotel. What a great surprise this hotel is! The location is perfect. Located directly across the street from a beach access walkway and within walking distance to many great shops and restaurants. There is only a $10 per day parking fee which is... More 

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We thank you for your words and we will convey them to the staff. We are glad you enjoyed your time in Laguna Beach. There can be no substitute for superior customer care. Best regards. More 

1 review
2 of 5 stars Reviewed 2 weeks ago

After having to wait 50 minutes for the room to be cleaned, we found that the in-room whirlpool was underpowered and ejected a creamy white froth that floated on the surface. This and the raw sewage smell from the sink water was quite disgusting. The Internet speed was incredibly slow, and the towels left lint all over the place. Other... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am disappointed that we did not meet your expectations. I will share your words with the staff. We will continue to motivate our staff and work on our shortcomings. We have pledged to be the best we can be and we will get there. More 

Santa Ana, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

We chose this hotel for a quick mini-get-away. We loved the idea of being near the beach and really wanted to relax in the in-room jacuzzi as well. I was disappointed that our room had a jacuzzi tub / shower combo. It was very odd and difficult to switch to the shower setting. The jacuzzi itself worked beautifully. It was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am sorry that we did not meet your expectations. We will continue to strive for 100% guest satisfaction while we work on our shortcomings. We strongly believe there can be no substitute for superior customer care. Best regards. More 

rialto, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The check in time seems a bit late at 4:00 pm. Where most other places i stay it's 2:00 or 3:00 pm. That wasn't a good thing since we had to go find a place and something to do for a couple hours. Plus i never received a call as told if the room was ready before hand. So we... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am glad you enjoyed your stay. Yes we do charge for parking now. It is much less than the competition however. We will continue to instill a can do attitude in all our employees and work on our shortcomings. Best regards. More 

Beaumont, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

A very nice gem a Laguna Beach, Friendly staff. Great sunset view from the top of this 4 story property. Beach is 99 steps away. Protected parking. close to shops and restaurants. We will definitely be back.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are glad you enjoyed your stay with us. We will share youer words with the staff as motivation so they may continue to do all they can to ensure a pleasant stay for you... our guest. Happy travels. More 

Las Vegas, Nevada
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed here two nights and were very disappointed. The room we were given had a broken door frame, around the dead bolt, as though someone had forced it open. After the first day, the maid did not leave coffee for us, and we had to call down to the desk. When we did call down, the phone was always... More 

Was this review helpful? Yes 1
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are disapppinted that we did not meet your expectations. We will continnue to instill a can do attitude in all our employees and work on our shortcomings. We appreciate yoour comments. Best regards. More 

Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Just stayed at the Laguna Brisas the past two nights. This is not a four star property. At best, it is two stars. The rooms are very tired and dated and in need of a major refurbishing. There are no ocean view rooms. We were on the third floor at the front of the hotel and could only see a... More 

Was this review helpful? Yes 1
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

No we are not a 4 star property. We are listed as a 3 diamond property and very proud of it. We are across the street from the ocean and only offer "partial " ocean views. We instill a can do attitude in all our employees and and are continously working on our shortcomings. We strive for 100% guest satisfaction.... More 

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Additional Information about BEST WESTERN PLUS Laguna Brisas Spa Hotel

Address: 1600 South Coast Highway, Laguna Beach, CA 92651
Phone Number:
Location: United States > California > Orange County > Laguna Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Laguna Brisas Spa Hotel 3*
Number of rooms: 66
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Also Known As:
Best Western Plus Laguna Brisas Hotel Laguna Beach
Best Western Laguna Beach
Laguna Beach Best Western
Hotel Style:
#8 Family Hotel in Laguna Beach
#11 Romantic Hotel in Laguna Beach

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