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BEST WESTERN PLUS Laguna Brisas Spa Hotel

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1600 South Coast Highway, Laguna Beach, CA 92651
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BEST WESTERN PLUS Laguna Brisas Spa Hotel
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BEST WESTERN PLUS Laguna Brisas Spa Hotel
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494 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Savannah, Georgia
Contributor
18 reviews 18 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Good location across street from beach, full complimentary breakfast and easy access to Laguna Avenue via the free weekend shuttle adds up to good value. The only negative was they were not helpful at check-out when the parking fee had to be adjusted.

Review collected in partnership with Best Western

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Laguna, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Love the look and feel of the hotel. Price was great! Walking distance and easy to use the car too. I was given a great suggestion for dinner. I used Calstay.com to find a hotel and they called Best Western directly for me. It was a last minute trip and I was concerned I wouldn't find a place to stay... More 

Review collected in partnership with Best Western

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Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am glad that you enjoyed your stay with us. We will commend the staff and continue to work towards 100% guests satisfaction. Best regards. More 

SLC
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We really enjoyed our stay. Our room was clean and very comfortable. The staff was very friendly and helpful. The hotel is not new but you want a beach hotel to have a little character. The breakfast was about what I expected. Good but not great. The only downside is that it is about a mile from the main shopping... More 

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Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am glad that we met your expectations. We will continue to instill can do attitude in all our employees. We try to make up through personal interaction what we lack in size and faciltty. I am glad you noticed. We will continue to strive for 100% guest satisfaction. Happy travels. More 

Riverside, California
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 1 week ago

My husband & I left our teenage son at home for a weekend in Laguna. This hotel offered a great AAA discount. It has a good location, near the free shuttle. When we arrived in our SUV with a roof rack, we found that we couldn't get in the main entrance to the parking garage. The clearance is 6' 6"... More 

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Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am disappointed that we did not meet your expectations competely. We will continue to work on our shortcomings and instill a can do attitude in all our employees. As always we will strive for 100% guest satisfaction. Happy travels. More 

1 review
5 of 5 stars Reviewed 1 week ago

My son and I came to relax and found the right place. The staff was very helpful....assisted me with the free computer and printer, and let me in when I locked myself out! Recommended places to eat, shop, etc. clean and nice. If you are looking for a big stuffy, snobby hotel this is NOT YOUR CHOICE. The place is... More 

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Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am delighted that you enjoyed your stay in Laguna Beach and in particular at our hotel. We firmly believe there can be no substitute for superior customer care. We will continue to improve our facility so it can be worthy of you... our guest. Happy travels. More 

Bakersfield, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I wish I could say this hotel was wonderful, but I can not. If you only care about the area then definately go, it is the most beautiful spot. If you are looking for a great place to rest your head this is not the hotel. Air conditioning not only did not work well but it was in such a... More 

Review collected in partnership with Best Western

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Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are disappointed that we did not meet your expectations. I will share your words with the staff. We will continue to train our employees and work on our shortcomings. After all the only reason we are here is to ensure a quality stay for you..... our guest. Best regards. More 

Costa Mesa, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

It was excellent place to do a get away for the weekend. leaving everything at home phones,work, Just relax fun shopping,dining out. or stay in your room and read a book with no phones ringing. reconnect with your partner.

Review collected in partnership with Best Western

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Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are glad you enjoyed your stay with us. We will continue to do everything possible to ensure a pleasant stay for you.... our guest. We appreciate the feedback so we may continue to work on our shortcomings to obtain 100% guest satisfaction. Best regards. More 

london
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well here it is folks my comparison of 2 hotels. One high end in LA Jolla and this in low end in Laguna beech First off We have a king room on forth ( top) floor with the most massive jacuzzi bath in room and really nice clean comfortable QUIET!! Room. All for less than $150 pn + $10 parking... More 

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Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We concur with what you said. We will continue to instill a can do attitude in all our staff and always works towards 100% guest satisfaction. I will glad share your words with the staff to motivate them to continue their efforts. Happy travels. More 

Edmonds, Washington
Top Contributor
88 reviews 88 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

The rooms are really very well maintained and spotlessly clean. I always look in crevices to check on cleanliness. The room was a great size, the bathroom even better, with separate toilet. 2-person spa bath which I used to take regular bath. It would be unconcionable to use it as a spa during the drought and waste all that water.... More 

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Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am sorry for the mishap at the hotel. We are continously checking the property for safety for our employees and our guests. It is our number one priority. I trust you will be hearing from our insurance quickly to resolve the issue. Best regards. . More 

Vancouver, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Hotel is right on the Coast Highway and next to the fire station. You can imagine how noisy this was. We are used to a little night noise but not much. The room was not clean and the blanket/throw on bed was dusty dirty. They didn't offer any water or other complimentary items in your room, every thing had a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am disappointed that we did not meet your expectations. I will share your words with the staff and implement steps so this does not happen again. We pride ourselves in providing a clean and affordable product. Thanks for your comments. More 

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