We stayed here on Vanlentines Day Weekend. I was a little nervous when it read ocean/garden view. I know some ocean views mean if you squint w/one eye open you may see the ocean. Well we were pleasantly suprised to walk in our room and see a full beautiful view of the ocean w/the garden below us. We got to... more

The Hotel Laguna property is quaint but lacks cleanliness and proper maintenance. My boyfriend and I checked in and took our bags to the room only to have our jaws drop to the floor. Without hesitation, we viewed the room, took pics, and turned right around to check out. We spoke with the bell boy who informed us that people... more

This hotel is very loud at night - lots of squeaky pipes clanging all night long. The beach part is great, but what's not to like about the beach?? The food was also decent. We finally got a refund, but it took a lot of arguing with staff to get it. We went for our anniversary. I would definitely suggest... more

My husband and I made an executive decision to leave the hotel soon after we checked in. It's a flea bag that charges the prices of a 3 or 4 star hotel. Caveat emptor. more

We booked our second stay here because of the beach access. That's all. We booked the ocean view. When we decided to go a day early, we could only get the partial ocean view and found out what others wrote regarding the traffic noise. When we moved to our ocean view room, nights were much better. This place has character... more

The positives things about the Hotel Laguna: Historical building, small private beach, located in the heart of town. Not so positive: No ac, so when it is July you must open the window for cool air but the noise from the street below is horrible!!! The noise lasted ALL night! In our Village room the bed was hard as a... more

This hotel purposely overbooks, then lies to guests about cancelling rooms upon arrival. The lie takes this form: guest: Hi, I have a room reserved. hotel employee: You called and cancelled it last night. guest: No I didn't. Why would I do that then show up for my room? hotel employee: I'm sorry. Someone cancelled your room. guest: Who? Can... more

Rooms are hideous... Employees are less than helpful, and upon check-in I watched them deny 5 people that had confirmed reservations telling them that they should look somewhere else. more

I've been going to The Hotel since I was a little girl and love it so much I'm planning my wedding there next month. It is a small, intimate hotel, lovely and romantic. While I admit the food and drinks are ridiculously overpriced (it's Laguna), the staff are helpful and pleasant when they are treated with respect. The Village Rooms... more