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Empress Hotel of La Jolla

Certificate of Excellence
GreenLeadersSilver level
3.0 of 5
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7766 Fay Avenue, La Jolla, San Diego, CA 92037
Empress Hotel of La Jolla
Best prices for: 1 room 1 guest
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Ranked #5 of 24 Hotels in La Jolla
Certificate of Excellence
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 2 days ago
Mattrigoberto Phoenix, Arizona
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522 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, Arizona
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Man, I wish I could 5 stars to this place but I can't. Ryan was awesome over the phone getting us a last minute room. The front desk staff was great. Everything was wonderful until my wife and I wanted some wine from the restaurant/bar. I went to buy a bottle of wine and the male bartender made me fee... More 

Was this review helpful? Yes
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear Mattrigoberto - Thank you for taking the time to share your recent experience at our hotel on TripAdvisor. It is great to see that overall you enjoyed both the area and the friendliness of our staff; however, I would like to apologize for the issues you experienced with the restaurant staff and I would also like to thank you... More 

Santa Fe, New Mexico
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spent four nights with our two small boys at the Empress and had a really great experience. A quiet hotel centrally located where you can walk to anywhere in La Jolla, and at night you will really sleep well. Very clean and tastefully decorated rooms and lobby, a real gem. Staff were super friendly and attentive always, made us feel... More 

Was this review helpful? Yes
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear 982JohnnyTooBad - Thank you for taking the time to share your recent experience at our hotel while vacationing with your family. Thank you for the great comments regarding both our hotel location, as well as the nice quiet rooms. I would like to thank you for the recognition of our staff, which was a highlight of your stay with... More 

Sacramento, California
1 review
2 of 5 stars Reviewed 4 days ago NEW

The hotel's carelessness justified creating an account on TripAdvisor to review it. During a two-night stay this past weekend with family, bed linens covered with scattered human hair and a pillow covered with wine stains constrained the hotel to move our room after we had checked in around 10pm. During the transition, a pair of prescription sunglasses was lost which... More 

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Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear Feathers26 - Thank you for taking the time to share your recent experience at our hotel on TripAdvisor. We are disappointed to see that you experienced a few issues that negatively impacted your overall experience and we sincerely apologize for these issues. We strive to make your stay as enjoyable as we possibly can. Please feel free to reach... More 

Plainview, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Clean, nice, hotel with great breakfast. Rooms are big and beds are comfortable. Great location, free wifi, good value. Friendly staff and bar/restaurant downstairs is fun and music is good. Nothing but good things to say about this hotel. Highly recommend.

Was this review helpful? Yes
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear Beth K - Thank you for taking the time to share your experience with us! I am delighted to see that you enjoyed many aspects of our hotel, including the room set-up, staff friendliness, and location. I would also like to thank you for your feedback about the fun and good music in our Manhattan restaurant located in our... More 

Cape Town Central, South Africa
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is friendly, clean, and no frills. Great location and free parking options along the road. The staff were incredibly helpful and sincere. Impressed with their service. Breakfast is included which is basic but does the job, bagels, cereal and waffles. However, if you are European and not used to the sugar loaded American breakfasts treat yourself to glorious... More 

Was this review helpful? Yes
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear Miss_JMGB - Thank you for taking the time to share your recent experience with our hotel on TripAdvisor. I am glad to see that overall you enjoyed your stay with us and that our friendly staff was one of the main reasons your hotel stay was as enjoyable as possible. Thank you for your nice review, and hopefully your... More 

Boston, Massachusetts
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

from the minute we arrived to the minute we left, each staff member went out of their way to help make our stay enjoyable. For example, when asking for advice on restaurants, they didn't just highlight a couple on a map but spent several minutes finding out what we wanted and detailing options. As far as accommodations, it also exceeded... More 

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Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear DebV6440285 - Thank you for taking the time to share your recent experience with us on TripAdvisor. I am very pleased to see you enjoyed your stay with us and your room was perfect for your entire family. I am also very happy to see that our Front Desk staff was extremely helpful and provided great customer service, making... More 

Palos Verdes Estates, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Newly renovated rooms and a great restaurant. But really, it was the staff. They were wonderful. A special thank you to Ryan who checked us in and out and Spencer who valeted our car and handled our luggage. I should also mention the location, just great.

Was this review helpful? Yes
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear denise b - Thank you for taking the time to share your recent experience at our hotel while visiting with your family. We appreciate all of your kind comments for the many amenities that we offer, newly renovated rooms, restaurant, as well as our friendly and helpful staff. Ryan and Spencer are truly superstars! All of these combined are... More 

Boca Raton
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff was excellent. The location is perfect. The rooms are big and the one we stayed in was sunlit. Valet Parking was really convenient. a very short walk to Vons in case you need anything from a huge supermarket. Bathroom is outstanding. Wi-Fi was strong and we had no concerns communicating. We think is really was worth the money.The... More 

Was this review helpful? Yes
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear EuroVacationer - Thank you for your amazing feedback for our hotel property! I am extremely delighted to see such outstanding comments for our hotel, especially for the many amentities we offer, location, and great sleeping. I hope that you will have the opportunity to return to La Jolla soon and we can be your hotel of choice. Sincerely, John... More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stay at the Empress Hotel almost every week and it is truly my home away from home. The location is perfect, close to shops, restaurants and the gorgeous La Jolla shoreline. The rooms are newly redecorated, very charming and comfortable. The staff is friendly and accommodating.

Was this review helpful? Yes 1
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear cherg262 - Thank you for taking the time to share your recent experience at our hotel on TripAdvisor. Thank you for the great comments regarding both our hotel location, and the newly redecorated rooms, as well as our friendly and accommidating staff. I would like to thank you again and we hope to continue being your "home away from... More 

Ocean County, NJ
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Empress last week for two nights and really had to scour my memory for the highs and lows of the Empress. Highs - location and Staff. Walkable to everywhere in lovely LaJolla. Front desk staff were welcoming and gave us a great recommendation for midday coffee/treats. Lows - bedding. We have a memory foam at home and... More 

Was this review helpful? Yes
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear MikepET - Thank you for taking the time to share your recent experience at our hotel on TripAdvisor. Thank you for the great comments regarding both our hotel location, as well as the staff. I would like to apologize for the issues you experienced with the bedding, most of the beds are new and we have a few that... More 

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