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All 24 La Jolla hotels

Empress Hotel of La Jolla

3.0 of 5 Hotel   |   7766 Fay Avenue, La Jolla, San Diego, CA 92037
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Ranked #12 of 24 Hotels in La Jolla
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 2 weeks ago
Roxanne L Sherwood Park, Canada
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431 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

Simply a great experience. To say they bent over backwards to make our stay enjoyable would be quite an understatement... We loved the room and the cont breakfast was perfect! Don't be afraid to ask... They seem to welcome any challenge!

Was this review helpful? Yes 1
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience at our hotel. We truly appreciate your kind comments regarding our hotel amenities and our dedicated staff who enjoying going out of their way to ensure all of our guests have an exceptional stay. Hopefully when you return to the area, we can once again have... More

Sherwood Park, Canada
2 reviews
4 of 5 stars Reviewed 2 weeks ago

This is an easy-to-find hotel in La Jolla Village. The friendly and helpful front desk and valet staff gave us a very warm welcome and provided a quick change/upgrade to our room when we discovered a couple of issues...had we only been staying one night, we wouldn't have bothered asking for another room, but this was to be our treat... More

Was this review helpful? Yes
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear Roxanne L., Thank you for being our guest and for taking the time to share your recent experience. I am very excited to see that you were able to take advantage of the many amenities we offer free of charge, from our complimentary continental breakfast to our central location in downtown La Jolla and walking distance from the beach.... More

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights in early August this year. Even though the hotel rooms could use some updating, you won't find better staff, service or location in the La Jolla area. We stayed at other large hotels in the area also and they can't compete with the service we got at Empress. You get personal service with a... More

Was this review helpful? Yes 5
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear SandraG67, Thank you for taking the time to review your stay with us on Tripadvisor. We are always striving to provide the best customer service to each and every one of our guests and it is great to see that you found our staff to be friendly and helpful. I am also happy that you were able to enjoy... More

San Diego, California
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My family checked in this hotel for my daughter's wedding. Hotel is clean, staff friendly, free coffee and close to the beach where my daughter got married. A lot of restaurants around. Hotel is very convenient to shopping area and groceries.

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Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience with the online community and our potential customers. We are very delighted to see that you enjoyed your experience at our hotel. Thank you for your kind comments regarding our friendly staff and excellent location within walking distance to the beach for your daughter's wedding. Please... More

Rochester, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Empress is our 'go to' boutique hotel while we're in the San Diego area. We've been staying there for well over 15 years, and have never been disappointed with the service, and attention to detail. Premium coffee & teas are available in the lobby on your arrival, and the in-room coffee service and the complimentary breakfast are also very... More

Was this review helpful? Yes
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear Dorothy S., Thank you for taking the time to review our hotel and for your kind remarks. We are very happy to see that you greatly enjoyed your return visit to our hotel and we appreciate your loyalty. Thank you for mentioning our attention to detail and our excellent location within walking distance to the beach, parks, and boutique... More

Mill Valley, California
Top Contributor
164 reviews 164 reviews
29 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed August 25, 2014

We stayed here for a family wedding, but soon found out that other family members left this hotel to go to others that were less expensive, had larger gathering areas and pools. Our room (411) had dated decor, little room on the vanity, a sink with web-like cracks, and stains on the carpet (beverages?blood?). The breakfast food area was a... More

Was this review helpful? Yes
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear 5heartfamily, Thank you for your recent stay and for taking the time to provide us with your feedback. We are very disappointed to read that you did not enjoy your recent stay with us while visiting the San Diego area. Despite the great comments you provided for our entire staff, it is apparent that we were unable to accomplish... More

pasadena, ca
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 7, 2014

We enjoyed our stay in August 2014. The location is excellent and the hotel staff was accomodating. However, our sink had hair in it when we checked in and one of the arm chairs was stained thus not five stars.

Was this review helpful? Yes 2
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear Valued Guest, Thank you for sharing your recent experience with our online community. We're glad you found our staff to be friendly and our location to be convenient for your visit to La Jolla. While overall, it looks like you enjoyed many aspects of your stay with us, there appears to be some areas where we could have done... More

Scottsdale, Arizona
Contributor
19 reviews 19 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 4, 2014

Enjoyed our stay at the Empress. It's was pretty pricey, but I got a package that included valet parking, where some of the less expensive hotels parking was not included, so it didn't come out to be that much more expensive. When we checked out, I learned we were in "the only upgraded room" according to the guy at the... More

Was this review helpful? Yes 1
New jersey
1 review
4 of 5 stars Reviewed August 2, 2014

My friends and I enjoyed everything about our stay except when my phone was stolen while checking in the night desk staff were not at all helpful. I showed them on my iPad iPhone Finder that the phone was located in their hotel and they did nothing. The next morning my finder showed the phone landing on Anza Drive in... More

Was this review helpful? Yes
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear Valued Guest, On behalf of our entire staff, I want to apologize for the experience you have shared, particularly regarding your lost cell phone while in the Lobby. I want to assure you this is not a typical experience, and we understand your frustration. We are pleased to read that your stay with us was otherwise enjoyable and we... More

Zurich, Switzerland
Top Contributor
51 reviews 51 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 26, 2014

This hotel had many excellent points. One, it has a great location in La Jolla with restaurants, shops and the beach in walking distance. The valet parking was fast. The front desk staff was very helpful and friendly. However, the rooms are looking quite worn and dated. The property does not have a pool. The breakfast was just so-so, and... More

Was this review helpful? Yes 1
Empresss_GM, General Manager at Empress Hotel of La Jolla, responded to this review

Dear dcnoble, Thank you for taking the time to share your recent experience with our potential customers. We would like to thank you for choosing to stay at the Empress Hotel and we are very glad to see that overall you enjoyed your stay with us including the amenities we offer and our convenient location. I am pleased to see... More

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Additional Information about Empress Hotel of La Jolla

Address: 7766 Fay Avenue, La Jolla, San Diego, CA 92037
Phone Number:
Location: United States > California > San Diego > La Jolla
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Empress Hotel of La Jolla 3*
Number of rooms: 73
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Also Known As:
Empress Hotel La Jolla
Empress La Jolla

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