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Hilton La Jolla Torrey Pines


Hotel class 4.0 of 5
10950 N Torrey Pines Rd, La Jolla, CA 92037
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Reviews you can trust

76% Recommend
3.5 of 5 stars 144 reviews
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By trip type
All (144)
[ Date ] [ Rating ]
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1 of 5 stars
HERMANK1   1 contribution
mn
Nov 2, 2009 | Trip type: Business, Solo travel

I left a ring in my room and, of course, it hasn't been found yet.....no one has rented the room in the two days since I've left and I am sure that no one took the time to go look for the ring since I've called. Its also nearly impossible to get a live person on the phone to talk... more

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3 of 5 stars
millertm237   1 contribution
Wisconsin
Oct 29, 2009 | Trip type: Business

The location is top-notch for scenary. I went on a jog with ocean on my left and mountains (and I-5) on my right. The location, however, is not as convenient for other eating options, convenience stores or grocery stores. It was too bad I found out that there is free Wi-Fi in the lobby before spending $15 dollars for 24... more

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4 of 5 stars
thornegroup   1 contribution
thornegroup
Oct 9, 2009 | Trip type: Couples
1/1 found this review helpful

The hotel is a little dated, but the room was great and big. The staff was very helpful about changing our location . I would recommend asking for a room with a pool view - definately the best feature - the Ocean is really too far for a view. Enjoyed the gym. more

Management response from
Sarah Haviland, Manager

Thank you. We really appreciate your taking the time to share your comments about our hotel and our rooms. We look forward to serving you and your friends again.

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3 of 5 stars
LydiaLewis   13 contributions
Virginia
Oct 7, 2009 | Trip type: Business, Solo travel

Imagine a gorgeous hotel that was run by well meaning, enthusiastic, but ultimately clueless teenagers, and you get a sense of the Hilton La Jolla Torrey Pines. The room was beautiful and enormous. I have rented efficiency aprtments smaller than the single room I had here. The linens were soft and luxurious. There were dark woods and granite surfaces, and... more

Management response from
Sarah Haviland, Manager

It is only with honest feedback from our guests that we can continue to improve our services. Although your comment is not what we normally hear from our guests, your comment is taken seriously and we take action immediately to prevent any similar incidents in the future.

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2 of 5 stars
socallocals   3 contributions
Santa Monica, CA
Oct 6, 2009 | Trip type: Couples
0/1 found this review helpful

BEWARE...if you get a deal on Expedia or the like you may stay in what may be the un-remodeled section of the hotel! I am a bit confused and extremely disappointed to look on Hilton's website and see nicely remodeled rooms because ours was not nice. Our room seemed like an old Best Western that was built about 20 years... more

Management response from
Sarah Haviland, Manager

We appreciate your feedback regarding our facilities and can assure you that clenliness is our top priority. We certainly apologize for your dissatisfaction. We will look into this issue immediately and we hope you will give us another opportunity to serve you.

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1 of 5 stars
Lovecellphone   1 contribution
California
Sep 11, 2009 | Trip type: Business
0/3 found this review helpful

I have stayed here before and it was in the hotel boom era. Now when cell phones are number one in communication," no warning "is given even though the hotel knows this is a BIG problem with the lack of cell towers, due to No cell phones on golf course. We would have stayed at another hotel since in room... more

Management response from
Sarah Haviland, Manager

We appreciate your feedback regarding cell phone service at our hotel. We certainly apologize for your dissatisfaction. We continue to look into this issue and we hope you will give us another opportunity to serve you.

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3 of 5 stars
lovintheLBC   3 contributions
lovintheLBC
Sep 9, 2009 | Trip type: Couples
2/3 found this review helpful

We stayed at this hotel recently and I probably would not go back. The staff is not particularly friendly, I did not get that "we really appreciate your business" feeling at all. We have been made to feel more welcome at hotels that were 1/2 this price. The grounds, the pool, and the location are really nice though. I loved... more

Management response from
Sarah Haviland, Manager

It is only with honest feedback from our guests that we can continue to improve our services. Although your comment is not what we normally hear from our guests, your comment is taken seriously and we would like to hear more specifics about the service encounters that left you with a negative impression. Thank you again for your candid feedback...

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3 of 5 stars
JeffreySingapore   1 contribution
Singapore
Sep 2, 2009 | Trip type: Business
1/2 found this review helpful

okay.. kind of quiet.. NO FREE Internet in the room .. only FREE Internet in the Lobby.. unfortunately got VIRUS more

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3 of 5 stars
DivemistressofthDark   45 contributions
Nashville, TN
Sep 1, 2009 | Trip type: Friends getaway
1/1 found this review helpful

I tend to judge hotels by a lot of smaller aspects, not the larger - is there hot water? Where's the ice machine? Is the Coke machine sold out? And this place did pretty well in some regards, not so well in others. For starters, I'm a Hilton Gold member - unlike some hotel chains, you actually have to work... more

Management response from
Sarah Haviland, Manager

We would like to thank you for taking the time to comment regarding your recent stay with us. At the Hilton we thrive for excellence which makes our guest feedback invaluable. We try very hard to provide the best possible value for our guests. Your comments are taken seriously and we will make every effort to address your issue and...

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5 of 5 stars
travelerj317   4 contributions
Indianapolis
Aug 29, 2009 | Trip type: Friends getaway
1/1 found this review helpful

I spent a few nights recently at this hotel while in La Jolla. The hotel is in a convenient & quiet location. The area is very scenic. I had a room on the 1st floor & heard very little noise from other guests. My room was spacious, the bed was comfortable & the towels were of good quality. I ate... more

Management response from
Sarah Haviland, Manager

Thank you for your very kind comments regarding your recent stay at the Hilton La Jolla Torrey Pines! We will share your comments with our staff. We hope you will visit with us again.

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Hilton La Jolla Torrey Pines Also Known As

  • Hilton Hotel La Jolla
  • Hilton La Jolla Torrey Pines Hotel
  • Hilton La Jolla
  • La Jolla Hilton
Address: 10950 N Torrey Pines Rd, La Jolla, CA 92037