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Holiday Inn Express Hotel & Suites Jackson

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101 Clinton Road, Jackson, CA 95642
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Jackson
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73 Reviews from our TripAdvisor Community

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Traveler rating
    30
    28
    8
    5
    2
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27
2
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Sunnyvale, California
Level Contributor
80 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location: 20 min from Black Chasm Cavern and less than an hour from Mercer Cavern, Moaning Cavern and California Cavern. Room: Decent sized room, bath and flat screen TV, fixtures in ok condition, in room ac and small refrigerator. Comfortable bed. Wifi: Free wifi didn't work at all the entire evening we checked in which was unacceptable given the extra... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Dear R K, Thank you for taking the time to write a review of your recent stay. I apologize for any inconvenience you may have experienced with the WiFi service provided. Your comments are highly appreciated and rest assured that these will be considered when making the needed upgrades. I am confident that our management will continue to do their... More 

Southwest Gulf Coast, Florida
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Only stayed one night passing through on business. The staff was among the friendliest hotel staff that I've encountered in years! Courteous, friendly, helpful and cheerful. The hotel was clean and welcoming. The room was clean and comfortable. I was extremely pleased with the service and amenities that I received and definitely recommend this as your hotel if you are... More 

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Vacaville, California
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 22, 2015

We stayed at the Holiday Inn Express On Jun 15 for the Dobbie brother concert in Murphys, Ca. As always, the hotel was perfect, room ready, an inviting brand new swimming pool and a beautiful courtyard with a waterfall. Our room was spotless, bed always comfortable and the linens are very nice. In the morning there is a breakfast buffet... More 

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california
Level Contributor
106 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed April 26, 2015

The staff were very nice and helpful. Breakfast was fine since they provided sausages and omelet, pancake with the usual fare of cereals, bread, bagel, cinnamon rolls, fruits, and both hot and cold beverages. We booked for a 2 queen room which was spacious for 2 adults and 2 kids. The room was clean which is very important. So we... More 

Was this review helpful? Yes
HIEJackson, Public Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hello kate2010, We appreciate you taking the time to review this property. Your feedback is invaluable both pros and cons. We are happy that our staff were so useful to you and that your room accommodated the family excellently. We hope to see you again in the future and if during your stay you encounter any problems we have front... More 

Canberra, Australia
Level Contributor
152 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed April 19, 2015

We spent one night here. The bed was very comfortable. The clean and quiet. Breakfast was fine. All in all a good stop. A little pricey but comfortable. Easy walking to a number of restaurants, across the road. We went to Joe's and really enjoyed. Would stay again and would recommend.

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Walnut Creek, California
Level Contributor
319 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed April 12, 2015 via mobile

The hotel is currently being remodeled, so the room numbers are on masking tape on the door jams. That will be better. The first room we were assigned had a constant high pitch noise; the second room was fine. Everything was clean in the room and public areas. The pool is closed- not sure when that will be fixed. The... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Dear Ray B, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. We are pleased to note that found the rooms and public areas clean. We are renovating and upgrading our rooms... More 

Berkeley, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 19, 2015

This was a decent standard hotel. The rooms were clean, the breakfast was okay. Two issues, though. I had the do not disturb sign on my door, as I don't like strangers in my room and I didn't want housekeeping in my room. My room was cleaned, anyway. After a call to the front desk, this didn't happen again. Another... More 

Was this review helpful? Yes 3
Oakland, California
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed March 4, 2015

My wife stayed at this hotel almost half of the month of February 2015 for business.I joined her on several occasions including her last weekend and was dismayed by the experience. The rooms were dirty, stains on the wall, carpet, etc. -- housekeeping was non-existent. On our next to last day, we left around noon and I asked the front... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Dear Peter O, Thank you for staying with us and taking the time to express your thoughts and concerns. We're sorry for the inconvenience for the ongoing renovation and housekeeping services during your stay. We have sent you a private message to discuss your concern further. Sincerely, Dianne L. Case Manager IHGCare More 

san luis obispo, ca
Level Contributor
114 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed January 5, 2015

Larger room with 2 queen beds. Clean with comfortable beds. Everything worked with a tub/shower and tv with 100 stations. This would be close to a 3 star AAA rating. Newer and in better shape than the Best Western down the street but slightly more expensive. The included breakfast was minimalist. Interestingly, this was the first time I had seen... More 

Was this review helpful? Yes
HIEJackson, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hello Slocal. Thank you for taking the time to give us your feedback. It gives us great pride to know we can provide you a superior stay. And yes, we get a lot of people surprise to see a pancake machine, we apologize that it was unfortunately out of order during your stay. We hope to see you again. From... More 

Stockton
Level Contributor
134 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed December 17, 2014

Newer Holiday Inn Express that seemed to not be completely finished. The entrance to the hotel and the meal area are nice with welcoming staff but the rooms are just plain odd. There are no pictures or decorations on the walls or in the room, very sterile. The furniture and layout is also weird. A table with a chair you... More 

Was this review helpful? Yes
HIEJackson, Director of Sales at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hello QCchis, We deeply apologize that your stay wasn't top-notch for you. Your input is absolutely invaluable, thank you for your feedback on how we can improve the Holiday Inn Express experience for you. I assure you that all of our staff will be informed of these issues. We pride ourselves with high standards and hope that you will return... More 

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