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Holiday Inn Express Hotel & Suites Jackson

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101 Clinton Road, Jackson, CA 95642
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Holiday Inn Express Hotel & Suites Jackson
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Holiday Inn Express Hotel & Suites Jackson
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67 reviews from our community

Traveler rating
    29
    26
    5
    5
    2
See reviews for
16
26
2
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berkeley, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This was a decent standard hotel. The rooms were clean, the breakfast was okay. Two issues, though. I had the do not disturb sign on my door, as I don't like strangers in my room and I didn't want housekeeping in my room. My room was cleaned, anyway. After a call to the front desk, this didn't happen again. Another... More 

Was this review helpful? Yes 1
Berkeley, California
Contributor
11 reviews 11 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My wife stayed at this hotel almost half of the month of February 2015 for business.I joined her on several occasions including her last weekend and was dismayed by the experience. The rooms were dirty, stains on the wall, carpet, etc. -- housekeeping was non-existent. On our next to last day, we left around noon and I asked the front... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Dear Peter O, Thank you for staying with us and taking the time to express your thoughts and concerns. We're sorry for the inconvenience for the ongoing renovation and housekeeping services during your stay. We have sent you a private message to discuss your concern further. Sincerely, Dianne L. Case Manager IHGCare More 

san luis obispo, ca
Top Contributor
102 reviews 102 reviews
48 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed January 5, 2015

Larger room with 2 queen beds. Clean with comfortable beds. Everything worked with a tub/shower and tv with 100 stations. This would be close to a 3 star AAA rating. Newer and in better shape than the Best Western down the street but slightly more expensive. The included breakfast was minimalist. Interestingly, this was the first time I had seen... More 

Was this review helpful? Yes
HIEJackson, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hello Slocal. Thank you for taking the time to give us your feedback. It gives us great pride to know we can provide you a superior stay. And yes, we get a lot of people surprise to see a pancake machine, we apologize that it was unfortunately out of order during your stay. We hope to see you again. From... More 

Stockton
Top Contributor
114 reviews 114 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed December 17, 2014

Newer Holiday Inn Express that seemed to not be completely finished. The entrance to the hotel and the meal area are nice with welcoming staff but the rooms are just plain odd. There are no pictures or decorations on the walls or in the room, very sterile. The furniture and layout is also weird. A table with a chair you... More 

Was this review helpful? Yes
HIEJackson, Director of Sales at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hello QCchis, We deeply apologize that your stay wasn't top-notch for you. Your input is absolutely invaluable, thank you for your feedback on how we can improve the Holiday Inn Express experience for you. I assure you that all of our staff will be informed of these issues. We pride ourselves with high standards and hope that you will return... More 

Rotterdam, The Netherlands
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed November 2, 2014

Stayed a single night after a visit to yosemite.. Single kingsize bed, wofi, breakfast.. $131 Friendly service, great bed with a warm comforter and 4 pillows, good wifi, breakfast till 10 for late sleepers

Was this review helpful? Yes
HIEJackson, Director of Sales at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hi Ruud e! We are very happy you enjoyed your stay while here in the states and that you made your way through the Gold Country to our location. Thank you very much for taking the time to review our property, we greatly appreciate your kindness! We hope you enjoyed the rest of your journey and ventures before returning home.... More 

Jackson, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2014

Starting at check-in we have had a fine experience. KC was exceedingly friendly, and called our room to assure that a minor problem (my error in TV operation) had been satisfied. She cared. We also got a good recommendation to a restaurant, and ate there several times. This is a small town, and the staff at HIE were all friendly... More 

Was this review helpful? Yes 1
HIEJackson, Director of Sales at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hi there PoolmanTom! Thank you so much for taking the time to write your raving review! We REALLY appreciate to have heard such marvelous things about our staff and property. :) The kind words help express exactly what we are trying to deliver here at the Holiday Inn Express in Jackson, CA. We appreciate YOU! Please come and see us... More 

Sussex
Contributor
19 reviews 19 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 20, 2014

Stayed for a couple of nights whilst on a road trip. The hotel was very clean and tidy as was the room. We had a view to the rear of the hotel and it looked like they were building a pool. The breakfasts were very good. Well presented and fresh. The staff at the hotel were more than accommodating. We... More 

Was this review helpful? Yes
HIEJackson, Director of Sales at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hi ian1066! Thank you so much for your review of our property. :) We are very happy we upheld the expectations you were expecting and deserve from us. Please come visit us again when the pool is finished and experience the wonderful addition to the Holiday Inn Express in Jackson, CA! More 

Portland, Oregon
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2014

My husband and I were on a road trip to see his grandmother. We were exausted and checked in early. Angie from house keeping make our room look heavenly. I have never seen a more beauiful room. Thank you so much for some peace on a stressful trip.

Was this review helpful? Yes 1
HIEJackson, Director of Sales at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hi there dawnsinger818! We appreciate your time in writing a review of our property and particularly about our housekeeper, Angie! :) We are very pleased you were greeted in the manner you should be and having a great experience with us at the Holiday Inn Express in Jackson, CA! KC and all the staff say, Thank you! :) More 

Carson City, Nevada
Top Contributor
77 reviews 77 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 3, 2014

Although I'm calling this place average to good, given the limited choices in this area this is a good choice. It's everything you would expect from this brand. It's clean, right on the Highway, everything works, and a free breakfast to get you on your way. No swimming pool but it looks like one is coming soon.

Was this review helpful? Yes
HIEJackson, Marketing Representative at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hello carsonguy. As well as thanking you for taking the time to write your review, we'd like to thank you for pointing out the convenience of our location as well as being what you'd expect. However, we would like for you to stay with us again and have a more-than-average rating for your stay! Hope to see you again at... More 

Clacton-on-sea
Top Contributor
81 reviews 81 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 13, 2014

This motel was spotlessly clean and good value. Good first impression of car park and garden borders. Staff were helpful and knowledgeable. Luggage cart available but no assistance given. Elevator. Our room was large with very comfortable beds, fridge and microwave provided. Bathroom had both bath and shower and plenty of towels but body wash/shampoo is not provided. Suggestion for... More 

Was this review helpful? Yes
HIEJackson, Marketing Representative at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hi pepeingle! Spotless is a great word! We thank you for taking the time to write your review. We apologize for any inconveniences you experienced and we will take your suggestions into consideration. :) More 

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