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Holiday Inn Express Hotel & Suites Jackson

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101 Clinton Road, Jackson, CA 95642
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Jackson
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74 Reviews from our TripAdvisor Community

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Reno, Nevada
2 reviews
1 of 5 stars Reviewed 1 week ago

I've stayed at this hotel for the past 3 yrs with no trouble. I had reserved a 3 night stay for the end of March and in Jan. 2016 I was charged for my stay in advance. Manager Terri told me it was a new employee error. I was reimbursed the one amount for the full stay but the next... More 

Helpful?
Thank Stephanie H
Sunnyvale, California
Level Contributor
93 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed August 12, 2015 via mobile

Location: 20 min from Black Chasm Cavern and less than an hour from Mercer Cavern, Moaning Cavern and California Cavern. Room: Decent sized room, bath and flat screen TV, fixtures in ok condition, in room ac and small refrigerator. Comfortable bed. Wifi: Free wifi didn't work at all the entire evening we checked in which was unacceptable given the extra... More 

Helpful?
1 Thank R K
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Dear R K, Thank you for taking the time to write a review of your recent stay. I apologize for any inconvenience you may have experienced with the WiFi service provided. Your comments are highly appreciated and rest assured that these will be considered when making the needed upgrades. I am confident that our management will continue to do their... More 

Southwest Gulf Coast, Florida
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 2, 2015 via mobile

Only stayed one night passing through on business. The staff was among the friendliest hotel staff that I've encountered in years! Courteous, friendly, helpful and cheerful. The hotel was clean and welcoming. The room was clean and comfortable. I was extremely pleased with the service and amenities that I received and definitely recommend this as your hotel if you are... More 

Helpful?
Thank Tom C
Vacaville, California
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 22, 2015

We stayed at the Holiday Inn Express On Jun 15 for the Dobbie brother concert in Murphys, Ca. As always, the hotel was perfect, room ready, an inviting brand new swimming pool and a beautiful courtyard with a waterfall. Our room was spotless, bed always comfortable and the linens are very nice. In the morning there is a breakfast buffet... More 

Helpful?
Thank Marcie8146
california
Level Contributor
124 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed April 26, 2015

The staff were very nice and helpful. Breakfast was fine since they provided sausages and omelet, pancake with the usual fare of cereals, bread, bagel, cinnamon rolls, fruits, and both hot and cold beverages. We booked for a 2 queen room which was spacious for 2 adults and 2 kids. The room was clean which is very important. So we... More 

Helpful?
Thank kate2010
HIEJackson, Public Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hello kate2010, We appreciate you taking the time to review this property. Your feedback is invaluable both pros and cons. We are happy that our staff were so useful to you and that your room accommodated the family excellently. We hope to see you again in the future and if during your stay you encounter any problems we have front... More 

Canberra, Australia
Level Contributor
168 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed April 19, 2015 via mobile

We spent one night here. The bed was very comfortable. The clean and quiet. Breakfast was fine. All in all a good stop. A little pricey but comfortable. Easy walking to a number of restaurants, across the road. We went to Joe's and really enjoyed. Would stay again and would recommend.

Helpful?
Thank Margo D
Walnut Creek, California
Level Contributor
362 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed April 12, 2015 via mobile

The hotel is currently being remodeled, so the room numbers are on masking tape on the door jams. That will be better. The first room we were assigned had a constant high pitch noise; the second room was fine. Everything was clean in the room and public areas. The pool is closed- not sure when that will be fixed. The... More 

Helpful?
Thank Ray B
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Dear Ray B, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. We are pleased to note that found the rooms and public areas clean. We are renovating and upgrading our rooms... More 

Berkeley, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 18, 2015

This was a decent standard hotel. The rooms were clean, the breakfast was okay. Two issues, though. I had the do not disturb sign on my door, as I don't like strangers in my room and I didn't want housekeeping in my room. My room was cleaned, anyway. After a call to the front desk, this didn't happen again. Another... More 

Helpful?
3 Thank Susan W
Oakland, California
Level Contributor
83 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed March 3, 2015

My wife stayed at this hotel almost half of the month of February 2015 for business.I joined her on several occasions including her last weekend and was dismayed by the experience. The rooms were dirty, stains on the wall, carpet, etc. -- housekeeping was non-existent. On our next to last day, we left around noon and I asked the front... More 

Helpful?
4 Thank Peter O
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Dear Peter O, Thank you for staying with us and taking the time to express your thoughts and concerns. We're sorry for the inconvenience for the ongoing renovation and housekeeping services during your stay. We have sent you a private message to discuss your concern further. Sincerely, Dianne L. Case Manager IHGCare More 

san luis obispo, ca
Level Contributor
127 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed January 5, 2015

Larger room with 2 queen beds. Clean with comfortable beds. Everything worked with a tub/shower and tv with 100 stations. This would be close to a 3 star AAA rating. Newer and in better shape than the Best Western down the street but slightly more expensive. The included breakfast was minimalist. Interestingly, this was the first time I had seen... More 

Helpful?
Thank slocal
HIEJackson, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hello Slocal. Thank you for taking the time to give us your feedback. It gives us great pride to know we can provide you a superior stay. And yes, we get a lot of people surprise to see a pancake machine, we apologize that it was unfortunately out of order during your stay. We hope to see you again. From... More 

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