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All 7 Jackson hotels

Holiday Inn Express Hotel & Suites Jackson

101 Clinton Road, Jackson, CA 95642
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Ranked #3 of 7 Hotels in Jackson
A recent review
3 of 5 stars Reviewed August 3, 2014
carsonguy Carson City, Nevada
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59 reviews from our community

Traveler rating
    27
    22
    4
    5
    1
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15
22
2
7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Carson City, Nevada
Top Contributor
64 reviews 64 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 3, 2014

Although I'm calling this place average to good, given the limited choices in this area this is a good choice. It's everything you would expect from this brand. It's clean, right on the Highway, everything works, and a free breakfast to get you on your way. No swimming pool but it looks like one is coming soon.

Was this review helpful? Yes
HIEJackson, Marketing Representative at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hello carsonguy. As well as thanking you for taking the time to write your review, we'd like to thank you for pointing out the convenience of our location as well as being what you'd expect. However, we would like for you to stay with us again and have a more-than-average rating for your stay! Hope to see you again at... More

Clacton-on-sea
Top Contributor
63 reviews 63 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 13, 2014

This motel was spotlessly clean and good value. Good first impression of car park and garden borders. Staff were helpful and knowledgeable. Luggage cart available but no assistance given. Elevator. Our room was large with very comfortable beds, fridge and microwave provided. Bathroom had both bath and shower and plenty of towels but body wash/shampoo is not provided. Suggestion for... More

Was this review helpful? Yes
HIEJackson, Marketing Representative at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hi pepeingle! Spotless is a great word! We thank you for taking the time to write your review. We apologize for any inconveniences you experienced and we will take your suggestions into consideration. :) More

Fremont, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 12, 2014

The room was large and very clean. Check-in and check-out was very easy. I had no real issues with the staff; they were professional and polite but not very social. The continental breakfast was adequate. They need a happy hour here!

Was this review helpful? Yes
HIEJackson, Marketing Representative at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hi dsquare! :) Thank you for your time in writing a nice review, we appreciate it! We are pleased you enjoyed your stay and we hope next time you stay with us you will be completely satisfied. :) More

Bonney Lake, Washington
Top Contributor
88 reviews 88 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed June 6, 2014

We had made reservations for two nights at the Holiday Inn Express Hotel and Suites in Jackson, CA. We were told that they only had a suite available for our visit. so we opted to pay more for the suite. The room was very large and comfortable. On the second day of our stay, we returned to the room for... More

Was this review helpful? Yes 1
HIEJackson, Marketing Representative at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hello, Darrell. Thank you for taking time to write your review. We apologize we did not meet your expectations. We have addressed all staff with the issue at hand. We hope you will return in the future and we can show you the hospitality and service that is well deserved. Thank you. More

Auburn, Washington
Top Contributor
102 reviews 102 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed June 3, 2014

We are normally satisfied with the Holiday Inn and Holiday Inn Express Hotels we visit but this one provided such poor service that I was compelled to let others know of our experience. The staff was generally unfriendly and unhelpful. Our room was poorly maintained, and wasn't even cleaned the first day of our two day stay. There were two... More

Was this review helpful? Yes
HIEJackson, Marketing Representative at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hello, Sandra. We apologize we did not meet nor exceed your expectations during your stay. We also apologize you did not like the 20+ variety of items at our Express Start Breakfast to choose from. The A/C units are being replaced and we would like for you to come stay with us again so we can show our hospitality. Thank... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 17, 2014

I just want to give a vote of thanks to KC and all the Front Desk agents for handling my reservations, this week. They even pre-assigned the rooms next to each other and communicated with me well before our arrival on Wednesday. As a Platinum Ambassador, I couldn't ask for more. Highly recommended.

Was this review helpful? Yes 1
HIEJackson, Marketing Representative at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hi, Paulotoon! Thank you very much for your fabulous review. We are pleased and proud you received excellent service that you expect. Thank you for also pointing out nice details about our staff, they love it! :) Our team works very hard to accomadate our guests. Your business is appreciated and we look forward to your next visit! More

Reno, Nevada
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 23, 2014

Clean, comfortable, great shower head and water pressure! Wonderful pillows. Easy access and easy to find in town. Very helpful staff at breakfast. Breakfast area was well maintained and lots of options. Lobby area had iced tea and infused water. Very comfortable.

Was this review helpful? Yes 3
HIEJackson, Marketing Representative at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Thank you 144Y for the wonderful review! We are so pleased you enjoyed your stay and that your experience was great and that you felt we are quality consistent with our brand. :) Your feedback is very important to us. Thank you for the compliments. We look forward to your next visit! :) More

Stanford, California
Contributor
16 reviews 16 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 3, 2014

We find that the Holiday Inn Express hotels are consistently great choices. The room was spotless, the linens were better than average, and the staff was terrific. The breakfast, while always good at this chain, seemed especially good. Lots of choices, with attentive staff. Great job!

Was this review helpful? Yes 1
HIEJackson, Marketing Representative at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hi SuzBana! Thank you so much for your kind-hearted review! We are pleased and happy you had a great time. Your compliments to the hotel and staff do not go unnoticed! We look forward to your next visit. :) More

Peoria, Illinois
Top Contributor
107 reviews 107 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 27, 2014

We needed to check in late and they were very accommodating - front desk staff friendly and helpful - our room was very nice and also clean with all the comforts we needed. The free breakfast had a surprisingly large variety of choices - we especially enjoyed the pancake making machine. Missing was any fruit choice.

Was this review helpful? Yes 1
HIEJackson, Marketing Representative at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hi, Marilyn! Thank you so much for your awesome review of our hotel and staff! We are very happy you had a wonderful time and we were able to accommodate you. We look forward to your next stay. :) More

Sacramento, California
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 20, 2014

KC welcomed us with a huge smile and friendly greeting, when we came looking for a room after the nearby casino had none available. Clean, good sized room, comfy bed (with your choice of pillows - firm or soft), good breakfast to get you started (automated pancake maker was something I'd never seen before), convenient location. The only negative thing... More

Was this review helpful? Yes 3
HIEJackson, Marketing Director/Representative at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Thank you, five4theroad! We appreciate your feedback and comments! Our apologies about the fridge, and we are working on that situation. Thank you for staying with us regardless and having a good time. :) Hope to see you soon! More

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Additional Information about Holiday Inn Express Hotel & Suites Jackson

Address: 101 Clinton Road, Jackson, CA 95642
Phone Number:
Location: United States > California > Jackson
Price Range (Based on Average Rates): $$
Number of rooms: 51
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Also Known As:
Holiday Inn Express Hotel And Suites Jackson
Holiday Inn Jackson
Holiday Inn Express Jackson
Jackson Holiday Inn

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