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Holiday Inn Express Hotel & Suites Jackson

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101 Clinton Road, Jackson, CA 95642
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Holiday Inn Express Hotel & Suites Jackson
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Holiday Inn Express Hotel & Suites Jackson
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70 reviews from our community

Traveler rating
    29
    27
    7
    5
    2
See reviews for
18
26
2
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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california
Top Contributor
83 reviews 83 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff were very nice and helpful. Breakfast was fine since they provided sausages and omelet, pancake with the usual fare of cereals, bread, bagel, cinnamon rolls, fruits, and both hot and cold beverages. We booked for a 2 queen room which was spacious for 2 adults and 2 kids. The room was clean which is very important. So we... More 

Was this review helpful? Yes
HIEJackson, Public Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hello kate2010, We appreciate you taking the time to review this property. Your feedback is invaluable both pros and cons. We are happy that our staff were so useful to you and that your room accommodated the family excellently. We hope to see you again in the future and if during your stay you encounter any problems we have front... More 

Canberra, Australia
Top Contributor
133 reviews 133 reviews
12 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent one night here. The bed was very comfortable. The clean and quiet. Breakfast was fine. All in all a good stop. A little pricey but comfortable. Easy walking to a number of restaurants, across the road. We went to Joe's and really enjoyed. Would stay again and would recommend.

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Walnut Creek, California
Top Contributor
285 reviews 285 reviews
86 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is currently being remodeled, so the room numbers are on masking tape on the door jams. That will be better. The first room we were assigned had a constant high pitch noise; the second room was fine. Everything was clean in the room and public areas. The pool is closed- not sure when that will be fixed. The... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Dear Ray B, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. We are pleased to note that found the rooms and public areas clean. We are renovating and upgrading our rooms... More 

Berkeley, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 19, 2015

This was a decent standard hotel. The rooms were clean, the breakfast was okay. Two issues, though. I had the do not disturb sign on my door, as I don't like strangers in my room and I didn't want housekeeping in my room. My room was cleaned, anyway. After a call to the front desk, this didn't happen again. Another... More 

Was this review helpful? Yes 2
Berkeley, California
Contributor
12 reviews 12 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 4, 2015

My wife stayed at this hotel almost half of the month of February 2015 for business.I joined her on several occasions including her last weekend and was dismayed by the experience. The rooms were dirty, stains on the wall, carpet, etc. -- housekeeping was non-existent. On our next to last day, we left around noon and I asked the front... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Dear Peter O, Thank you for staying with us and taking the time to express your thoughts and concerns. We're sorry for the inconvenience for the ongoing renovation and housekeeping services during your stay. We have sent you a private message to discuss your concern further. Sincerely, Dianne L. Case Manager IHGCare More 

san luis obispo, ca
Top Contributor
109 reviews 109 reviews
50 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed January 5, 2015

Larger room with 2 queen beds. Clean with comfortable beds. Everything worked with a tub/shower and tv with 100 stations. This would be close to a 3 star AAA rating. Newer and in better shape than the Best Western down the street but slightly more expensive. The included breakfast was minimalist. Interestingly, this was the first time I had seen... More 

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HIEJackson, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hello Slocal. Thank you for taking the time to give us your feedback. It gives us great pride to know we can provide you a superior stay. And yes, we get a lot of people surprise to see a pancake machine, we apologize that it was unfortunately out of order during your stay. We hope to see you again. From... More 

Stockton
Top Contributor
116 reviews 116 reviews
12 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed December 17, 2014

Newer Holiday Inn Express that seemed to not be completely finished. The entrance to the hotel and the meal area are nice with welcoming staff but the rooms are just plain odd. There are no pictures or decorations on the walls or in the room, very sterile. The furniture and layout is also weird. A table with a chair you... More 

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HIEJackson, Director of Sales at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hello QCchis, We deeply apologize that your stay wasn't top-notch for you. Your input is absolutely invaluable, thank you for your feedback on how we can improve the Holiday Inn Express experience for you. I assure you that all of our staff will be informed of these issues. We pride ourselves with high standards and hope that you will return... More 

Rotterdam, The Netherlands
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed November 2, 2014

Stayed a single night after a visit to yosemite.. Single kingsize bed, wofi, breakfast.. $131 Friendly service, great bed with a warm comforter and 4 pillows, good wifi, breakfast till 10 for late sleepers

Was this review helpful? Yes
HIEJackson, Director of Sales at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hi Ruud e! We are very happy you enjoyed your stay while here in the states and that you made your way through the Gold Country to our location. Thank you very much for taking the time to review our property, we greatly appreciate your kindness! We hope you enjoyed the rest of your journey and ventures before returning home.... More 

Jackson, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2014

Starting at check-in we have had a fine experience. KC was exceedingly friendly, and called our room to assure that a minor problem (my error in TV operation) had been satisfied. She cared. We also got a good recommendation to a restaurant, and ate there several times. This is a small town, and the staff at HIE were all friendly... More 

Was this review helpful? Yes 1
HIEJackson, Director of Sales at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hi there PoolmanTom! Thank you so much for taking the time to write your raving review! We REALLY appreciate to have heard such marvelous things about our staff and property. :) The kind words help express exactly what we are trying to deliver here at the Holiday Inn Express in Jackson, CA. We appreciate YOU! Please come and see us... More 

Sussex
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 20, 2014

Stayed for a couple of nights whilst on a road trip. The hotel was very clean and tidy as was the room. We had a view to the rear of the hotel and it looked like they were building a pool. The breakfasts were very good. Well presented and fresh. The staff at the hotel were more than accommodating. We... More 

Was this review helpful? Yes
HIEJackson, Director of Sales at Holiday Inn Express Hotel & Suites Jackson, responded to this review

Hi ian1066! Thank you so much for your review of our property. :) We are very happy we upheld the expectations you were expecting and deserve from us. Please come visit us again when the pool is finished and experience the wonderful addition to the Holiday Inn Express in Jackson, CA! More 

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