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Renaissance Indian Wells Resort & Spa

4.0 of 5 44-400 Indian Wells Lane, Indian Wells, CA 92210
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Certificate of Excellence 2014
Renaissance Indian Wells Resort & Spa
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Renaissance Indian Wells Resort & Spa
Renaissance Indian Wells Resort & Spa
Renaissance Indian Wells Resort & Spa
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847 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel. Visited in January, 2015 for a convention in nearby La Quinta. The grounds are beautiful and the backdrop of the surrounding area is totally amazing. The hotel, however, is large, not quite Vegas large, but still had a long winding trek to my room. Staff was friendly and service was good but room service left a bit to... More 

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San Mateo
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It may take you a (long) while to walk to your room and/or parking spot, as this place is huge, but the service was great, and for the price, the amenities (bar, pool, etc.) were very nice. The room we stayed in clearly hadn't been renovated in years (old-style shower-tub in which you pull up the little metal thing to... More 

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San Francisco
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago

There are many positive things about this hotel. The staff is friendly. The rooms are clean. The sushi bar is excellent. However, if you are interested in a good night's sleep be very careful about which room you accept. Our rooms (4017 and 4018) were located directly above the front entrance to the hotel. We could not use our terraces... More 

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RenaissanceIW, Front Office Manager at Renaissance Indian Wells Resort & Spa, responded to this review

We greatly appreciate the feedback about your positive experience at the resort and specifically in the sushi bar. We will certainly look into our regulations when it comes to cars being able to park and remain running for an extended period of time on our driveway. We'll also make sure to address any noise issues as well in a more... More 

Encinitas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The hotel created a very stressful trip for me and my family. I spent quite a bit of time selecting our location and the one small important need was 2 queen beds my husband and twin girls. Upon arrival I was told sorry only Kings were left and that reservations for queens are never guaranteed. She actually seemed happy about... More 

Was this review helpful? Yes 1
RenaissanceIW, Front Office Manager at Renaissance Indian Wells Resort & Spa, responded to this review

We're so glad to see you enjoyed your time at our swimming pool and in our restaurants. We do have many great dining options and will pass along your feedback to our teams in those areas. We were disappointed to read your feedback on your guestroom experience and apologize for all of the challenges you faced. We do try and... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had an amazing stay here. The hotel is lovely, we feel rested and relaxed. Our daughters loved the pool and swam for hours. The highlight however, was meeting Jason the falconer who flies his birds for the hotels in the area. We first saw him with hector his peregrine falcon and after learning of my daughter's interest and desire... More 

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Berkeley, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

As a Marriott Platinum, I am normally happy with my stays for both business and pleasure. The Renaissance is a very odd property and not representative of my previous experiences. Firstly, the resort is oddly proportioned. While it may work as a conference center, I found it unappealing for a short holiday break over New Years. Major problems: 1. Not... More 

Was this review helpful? Yes 1
RenaissanceIW, Front Office Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you so much for staying with us over the New Year's holiday and for taking the time to provide feedback via Trip Advisor. We're sorry to hear about your experience with the guest room ventilation system as well as the challenges you encountered upon receiving extra blankets from our housekeeping team. We were also disappointed to read the feedback... More 

1 review
1 of 5 stars Reviewed 1 week ago

The hotel environment in general is good, but i was expecting a better attitude at front desk when due to a lack of information the hotel did an additional charge for delivering packages at it and they charge according to their own criteria. I called the hotel in advance and also consulted at website and no information about those charges... More 

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RenaissanceIW, Front Office Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you for the positive feedback about the environment of our resort and we hope you enjoyed your stay. We apologize for the way our team handled the shipping and receiving process at the resort. We will ensure that your comments are shared with our team in order to make sure everyone is up to speed on the cost and... More 

los angeles, ca
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a stunning hotel. The foyer is beautiful, the pool is beautiful, the tennis courts are great. . . but customer service is just average. We stayed there during Christmas. We had a problem with our hair dryer so we called housekeeping and the front desk but no one picked up the phone. We had to try a few... More 

Was this review helpful? Yes 1
RenaissanceIW, Front Office Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you for the wonderful feedback and for the very nice compliments about the resort. We're so glad you were able to join us during the holiday season. Your comments about our limited staffing levels were certainly disappointing and we apologize for the service delays. All of our department leaders are aware of your comments and will work to ensure... More 

Lakebay, Washington
Top Contributor
90 reviews 90 reviews
28 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice amenities-Restaurants and golf course on site! Amazing pool & hot tubs! Rooms were nice. Beds were very comfortable! Good shower. Excellent valet service. You can self park for free. We would stay here again. Great desk staff.

Was this review helpful? Yes 1
McLean, VA
Top Contributor
85 reviews 85 reviews
48 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great staff. Beautiful grounds and nice facilities. Good location. Rooms were average. If you get a great rate or use Rewards points, it is a good choice. But this property doesn't have rock star status or is a place I'd tell friends they "must" stay at, but certainly not a bad choice.

Was this review helpful? Yes 3
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What travelers say

  • Pool area(13)
  • Very nice(10)
  • Palm Springs(7)
  • Golf course(6)

Additional Information about Renaissance Indian Wells Resort & Spa

Address: 44-400 Indian Wells Lane, Indian Wells, CA 92210
Location: United States > California > California Desert > Greater Palm Springs > Indian Wells
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Renaissance Indian Wells Resort & Spa 4*
Number of rooms: 560
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Also Known As:
Renaissance Esmeralda Hotel Indian Wells
Renaissance Esmeralda Resort And Spa
Renaissance Indian Wells
Indian Wells Renaissance

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