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Hampton Inn & Suites Highland

Certificate of Excellence
2.5 of 5
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Hotel website
27959 Highland Ave, Highland, CA 92346 (Formerly Hampton Inn & Suites - Highland,Ca @ San Manuel Village)
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Hampton Inn & Suites Highland
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Ranked #1 of 2 Hotels in Highland
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Chris R West Hills, United States
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226 reviews from our community

Traveler rating
    105
    63
    26
    17
    15
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78
72
11
44
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Highland, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

It looks like this hotel doesn't clean up the bathroom or doesn't check everything works properly before the guest arrives. We had a broken shower and sliding door. No fix at all or even no apologies. Never stay again.

Review collected in partnership with Hampton

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West Hills, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

The breakfast leaves a lot to be desired, but the room was very good. The shuttle service was very good as well. The staff was very nice and said hello whenever they saw us. The exercise equipment is also very good. Did not use the pool, but it looks nice. It is right next to a freeway, but they warn... More 

Review collected in partnership with Hampton

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John P, Manager at Hampton Inn & Suites Highland, responded to this review

We are happy to hear that you enjoyed our amenities and comfortable room. Our 24 hour shuttle is definitely convenient. I have shared your review with the staff and we thank you for taking the time to give us a review. We hope to see you the next time you're in the area! More 

Seattle/Boulder
Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for a wedding. but would come back here for a fun casino weekend. This is the friendliest staff I have ever encountered at a hotel! They do need to work out a better system to connect to the internet, but at least that is free! The delicious, hot cookies are a great surprise!

Review collected in partnership with Hampton

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los angeles, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel is clean, 2 miles from San Mauel Casino, which does not have rooms. friendly staff, good value for the price. hilton honors is a bonus, a great chain. I would recommend staying here. there is a wallmart and a couple of restaurants nearby.

Review collected in partnership with Hampton

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John P, Manager at Hampton Inn & Suites Highland, responded to this review

We are happy to hear that you enjoyed your stay with us. We try hard to make every stay a memorable one. Thank you for taking the time to give us a review. We hope to see you the next time you're in the area! More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 3 weeks ago

The manager "Elton Cooper" was so outgoing and accommodating. We had a large group staying, and he made sure everyone was taken care of. I needed to go down to the front desk at 5:00 a.m., and it was so nice to be greeted first thing in the morning by someone so outgoing. Customer service means everything to us, and... More 

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John P, Director of Sales at Hampton Inn & Suites Highland, responded to this review

We are happy to hear that your stay was excellent. We try hard to make every stay memorable. Thank you for taking the time to give us a review. We look forward to seeing you the next time you're in the area! More 

Orange County, California
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

room was very clean very nice good size plenty of hot water but the wait to check into the room was way longer than it had to be it seemed like reservation desk employee just started that day other than that all was fine stayed here one night to go to San Manuel casino shuttle is a nice addition

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John P, Manager at Hampton Inn & Suites Highland, responded to this review

We are happy to hear that you enjoyed your stay. Our 24 hour shuttle is definitely convenient. I apologize for the wait at the front desk, I have shared this information with my staff to ensure we are more careful at time of check in. Thank you for taking the time to give us a review. We hope to see... More 

Visalia, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

Friendly staff and excellent location. Housekeeping was inconsistent but freshness of room was excellent! Parking is awkward and elevator was broken. The breakfast was average as food was not always well stocked.

Review collected in partnership with Hampton

Was this review helpful? Yes
John P, Manager at Hampton Inn & Suites Highland, responded to this review

Thank you for taking the time to give us a review. We try hard to make every stay memorable and have shared your comments with the staff, to ensure your experience will be better in the future. We hope to see you the next time your in the area! More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 25, 2015

I booked 4 nights at the Hampton in Highland CA, but I could only make it to 3 nights. Here are the pros and cons: Pros: Nice reception staff Cons: Dirty rooms, no maid service (they had to use the grounds keeper to deliver towels because they could not locate their staff), sticky carpet, strange little black bugs crawling around... More 

Was this review helpful? Yes 1
John P, Manager at Hampton Inn & Suites Highland, responded to this review

Thank you for your feedback of your recent stay with us. I understand you were unhappy and disappointed with your experience. We take a lot of pride in our guests being satisfied and apologize that we were unable to meet that expectation. I am working with our staff to prevent this from happening in the future. I hope that if... More 

Yorba Linda, California
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2015

Fantastic service. The front desk was amazing at taking care of requests for special items. The rooms were very clean with fresh comfortable beds. The bathroom amenities were better than some luxury hotels I have stayed at. Breakfast was more than adequate with hot and cold selections. They even had a brown bag to go option, if you were on... More 

Review collected in partnership with Hampton

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Bakersfield, California
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 17, 2015

We just stayed here for a couple of nights over Presidents' Day Weekend. We were in town to see family in Redlands, California. This hotel was less than five minutes from by brother-in-law's home and it made it very easy to travel to/from each day. We were able to enjoy the Hampton Inn & Suites' heated swimming pool and free... More 

Was this review helpful? Yes
John P, Manager at Hampton Inn & Suites Highland, responded to this review

We are happy to hear that you enjoyed your stay with us. We do try hard to make every stay memorable and enjoy hearing from our guests. Thank you for taking the time to give us a review and we hope to see you the next time your in the area! More 

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