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Hotel Hermosa

2515 Pacific Coast Highway, Hermosa Beach, CA 90254
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Hotel Hermosa
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22 reviews from our community

Traveler rating
    8
    4
    8
    1
    1
See reviews for
5
7
3
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, England, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

In all fairness, our initial experience of Hotel Hermosa wasn't great, but this wasn't their fault, it was that of Booking.com, which failed to book the two rooms we needed (as we were travelling as a couple and a 20 year old). They couldn't have been more apologetic and more helpful, booking us (for free) into the (dated) Quality Inn... More 

Was this review helpful? Yes
Peachtree City, Georgia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Outdated 70's decorations, dirty carpet, pee stained chiairs, popcorn ceiling was stained and cracked, tub enamel was peeling, noisy rooms, street noise was loud on PCH side. Front desk receptionist was very rude when we walked in to check in the first thing she says is you have to move your car. We parked in a parking spot near the... More 

Was this review helpful? Yes 2
Denise W, General Manager at Hotel Hermosa, responded to this review

Dear R B, Thank you for taking time to share your experience with us and I regret that we failed to meet your expectations in the details of your stay. As you can see on TripAdvisor, our guests have shared wonderful experiences when they have stayed at Hotel Hermosa and above all have commented on our genuine customer service, and... More 

San Diego
Contributor
18 reviews 18 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed with my family here for 2 nights this past weekend. We actually went to Knotts Berry Farm which is kind of far from here but we wanted to be close to the Beach. Rooms seemed to be recently renovated (recently as on this decade), but the hotel public spaces, especially the lobby, looks like something taken out of... More 

Was this review helpful? Yes
Denise W, General Manager at Hotel Hermosa, responded to this review

Dear SanDiegoFito, Thank you for your review of Hotel Hermosa, I am always happy to see how we are seen through our guests eyes. We enjoyed having you as our guest and we hope that you will come see us again after our renovation! Kindest regards. Denise Waggoner General Manager More 

Palm Springs, California
1 review
3 of 5 stars Reviewed 2 weeks ago

Rooms and beds were uncomfortably small for 3 people - this was a large disappointment. Good Service, adequate breakfast. Good Parking. Convenient location. Service personnel were friendly. Housekeeping was very good.

Was this review helpful? Yes
Denise W, General Manager at Hotel Hermosa, responded to this review

Dear Dennis A, Thank you for choosing Hotel Hermosa, we appreciate your feedback! We would be happy to offer other room options that could accommodate three people, we have several different option, I am thinking our Family Suite would be ideal. Thank you for recognizing the staff, they pride themselves on proving genuine customer service. I am thrilled to have... More 

Connecticut
Top Contributor
51 reviews 51 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay at this hotel. Room was clean and spacious, property is clean and well maintained, staff is very friendly and helpful. Did not get a chance to try the pool but there is a pool and spa. Breakfast is decent. Location is convenient and an easy walk to the beach although a bit far.....but a nice walk.... More 

Was this review helpful? Yes 1
Denise W, General Manager at Hotel Hermosa, responded to this review

Dear whc2000, Thank you for your review! We are so glad you enjoyed your stay from the location to the breakfast and our staff! We hope that you will choose again us when your travels bring you back to the South Bay area! Kindest regards, Denise Waggoner General Manager More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

A little dated, room was clean, old tube tv, comfortable bed, received two complimentary drinks at a local bar! Staff was friendly. Nice spot, short drive or long walk to the peir! Good breakfast selection.

Was this review helpful? Yes
Denise W, General Manager at Hotel Hermosa, responded to this review

Dear Raymond G, Thank you for your review of Hotel Hermosa, we appreciate being mentioned for our convenient and central location; we are perfect to explore all of what South Bay has to offer. Though we know that we have some work ahead of us to update Hotel Hermosa, rest assured that the planned renovation will enhance our features while... More 

Big Bear City, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

GM, Denise Waggoner has this property well in hand. She is leading the charge to renovate this beach view hotel (2015) and establish its presence with the Pacifica Hotels group. Her most excellent staff deserves being called out by name: Sean P. & Sarah T. bring the title Guest Services to life, Rick Rico, Chief of Engineering has things running... More 

Was this review helpful? Yes 3
Denise W, General Manager at Hotel Hermosa, responded to this review

Dear Jeffry A T, Thank you so much for your review of Hotel Hermosa. I have shared your review and the entire team and they were happy to know they were able to provide a wonderful experience and they truly enjoyed having you and the other members of your board meeting stay with us. We do expect the best from... More 

APPLE VALLEY
Contributor
16 reviews 16 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Hotel room had the smell of a old room, the tv is outdated maybe a 19 inch old school tv, the bed matress was very hard. Locatation was good. Bottom line is the only good thing in this room was the shower.

Was this review helpful? Yes
Denise W, General Manager at Hotel Hermosa, responded to this review

Dear CHARLES S, Thank you very much for taking the time to once again review your visit at Hotel Hermosa. We appreciate your feedback and thank you for your compliments regarding our location and shower. I sincerely apologize for not meeting your expectations on the points you mentioned. Pacifica Hotel Company took over the hotel quite recently and we will... More 

Talkeetna, Alaska
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2015

We traveled from Alaska with a group of High School boys and girls basketball teams and finally decided on Hotel Hermosa based on price, location, and proximity to the beach. The first part of our group arrived around 10:00am and the gentleman at the front desk had 2 of our rooms already available! So we could at least have somewhere... More 

Was this review helpful? Yes 1
Denise W, General Manager at Hotel Hermosa, responded to this review

Dear JimmySick907, Thank you for choosing the Hotel Hermosa for your groups accommodations and thank you so much for your honest feedback. Our location proves to be a convenient for business and leisure travelers and I am thrilled that your group was able to enjoy the area with ease. We are constantly improving our breakfast selection and do hope that... More 

Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 16, 2015

Our favourite hotel in Los Angeles .This was our third time staying at Hotel Hermosa and each time improved on the previous.The staff at this hotel were courteous , friendly and professional .Two of the staff,Sean and Sarah were fantastic,greeting us every morning by name and always being available for a chat. .We stayed almost 2 and a half weeks... More 

Was this review helpful? Yes 3
Denise W, General Manager at Hotel Hermosa, responded to this review

Dear James2850, Thank you for always choosing Hotel Hermosa when your travels bring you to the area. We appreciate when we receive honest feedback from our regular guests as they help us know what we are doing right and where we may need to improve. We take pride in our hotel and we are pleased that you enjoyed our complimentary... More 

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