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Heritage Inn

410 West "A" Street, Hayward, CA 94541
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Heritage Inn
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KEY AMENITIES
Free Parking
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Heritage Inn
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    34 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      2 of 5 stars
    • Sleep Quality
      1.5 of 5 stars
    • Rooms
      1.5 of 5 stars
    • Service
      1.5 of 5 stars
    • Value
      2 of 5 stars
    • Cleanliness
      1.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (7)
    Date | Rating
    • English first
    • Japanese first
    • Any
    English first
    • All months
      (34)
    • Mar-May only
      (7)
    • Jun-Aug only
      (14)
    • Sep-Nov only
      (10)
    • Dec-Feb only
      (3)
    All months
    Level Contributor
    47 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    1 of 5 stars Reviewed 4 weeks ago

    Do not think having a stay here. Disgusting horrible dirty Noisy smelling bad and sheets are dirty as well. Pillows are yellow!! Urine??? No idea. We didn't stay the night there but no refunds will be given back. The bathroom is also very bad. IT IS A NO NO STAY. STAY AWAY!!!

    Was this review helpful? Yes
    Neeraj L, General Manager at Heritage Inn, responded to this review

    Dear Valued Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take all comments seriously and value the opportunity to make improvements to ensure highest level of service is delivered at all times. The property is under new management and I will address and fix the issues you have listed. We... More 

    Sydney, Australia
    Level Contributor
    81 reviews
    44 hotel reviews
    common_n_hotel_reviews_1bd8 38 helpful votes
    1 of 5 stars Reviewed September 30, 2014

    My husband and I stayed here for one night and it was disgusting. The bed was awful, you could see it caving in the middle so we both woke up with back ache. I woke up covered in bites, goodness knows where they came from, I don't want to know. The bed cover was covered in cigarette butt holes and... More 

    Was this review helpful? Yes 1
    Neeraj L, General Manager at Heritage Inn, responded to this review

    On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take all comments seriously and value the opportunity to make improvements to ensure highest level of service is delivered at all times. The property is under new management and I will address and fix the issues you have listed. We working diligently to... More 

    Travelers are raving about these Hayward hotels

    Sacramento, California, USA
    Level Contributor
    101 reviews
    20 hotel reviews
    common_n_hotel_reviews_1bd8 85 helpful votes
    2 of 5 stars Reviewed October 18, 2013

    while working in Hayward,i was trying to save money, so I figure I would stay here. Upon pulling up on the property the front door was barely hanging on its hinges they had promised me a refrig and their was none,so they move me to another room, the room smell of bad and dog urine when would up to my... More 

    Was this review helpful? Yes 6
    Neeraj L, General Manager at Heritage Inn, responded to this review

    On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take comments very seriously and value the opportunity to make improvements. Under the new management, we are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. Again, we are truly sorry and regret falling short... More 

    Amstelveen, Holland
    1 review
    3 of 5 stars Reviewed October 1, 2013

    very kindly crew, public transport nearby, laundrette and some shops on walking distance, good to see that the room quality is in the proces of improvement. Sad thing was that the swimmingpool was closed.

    Review collected in partnership with Easytobook.com

    Was this review helpful? Yes
    Juan G, Manager at Heritage Inn, responded to this review

    We appreciate your feedback and comments of your recent visit to our property. We are happy to hear that your stay was pleasant and enjoyable. We are in the middle of some renovation to our property and the swimming pool will be open soon. Thank you and we look forward to your next visit. Sincerely, Management More 

    Salt Lake City
    Level Contributor
    22 reviews
    19 hotel reviews
    common_n_hotel_reviews_1bd8 13 helpful votes
    1 of 5 stars Reviewed July 27, 2013 via mobile

    The room was disgusting!! Didn't look like it had been clean in months. Blood stains on the carpet. Other bodily fluids on the carpet. Thick black mold growing behind the toilet! Beds were terrible to sleep on and dirty. The pillow cases were yellow and looked like they haven't been replaced in 15 years. Towels were also stained but not... More 

    Was this review helpful? Yes
    Juan G, Manager at Heritage Inn, responded to this review

    Thank you for your feedback regarding your recent stay. We are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. The property is under new management whom are working to improve the property overall. Once again thank you for your feedback. General Manager More 

    tucson
    1 review
    common_n_hotel_reviews_1bd8 1 helpful vote
    1 of 5 stars Reviewed July 15, 2013

    Don't ever came here or make reservation throught hotel planner. Hotel is dirty, no toilet paper, asking the front desk 3 time for it but never got it. Booking 3 room for 3 night but can't stay more than 12 hours. Check out early on the morning and ask the front desk service for the refund of the 2 night... More 

    Was this review helpful? Yes 1
    Juan G, Manager at Heritage Inn, responded to this review

    We appreciate your feedback and we value your comments. We apologize for the inconvenience you experienced during your recent visit. Please be assured the issues will be addressed and will be worked on. The property is under new management whom is working to improve the hotel overall. Thank you once again for taking time to provide your feedback. Management More 

    Level Contributor
    4 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    1 of 5 stars Reviewed July 8, 2013 via mobile

    I'm a cheap college student, so I've stayed in some questionable places. I wouldn't want my worst enemy to stay here. It was disgusting! I checked in alone and was terrified. I should have known it was a sketchy place when I had to sign a waiver saying I wouldn't stay more than 21 days. My neighbors were talking loudly... More 

    Was this review helpful? Yes
    Juan G, Manager at Heritage Inn, responded to this review

    Thank you for your feedback of your recent visit. Please accept our apologies for your inconveniences. The property is under new management whom will address and fix the issues you have listed. We are working diligently to improve our property for your comfort and enjoyment. Sincerely, Management More 

    Long Beach, CA
    Level Contributor
    25 reviews
    18 hotel reviews
    common_n_hotel_reviews_1bd8 28 helpful votes
    1 of 5 stars Reviewed June 30, 2013

    I know the title of my review is harsh but I can think of no other way to articulate the nightmare that I experienced at this place. I have traveled a fair amount at this point in my life and in that time I have been to some less than amazing places. However the Heritage Inn is BY FAR the... More 

    Was this review helpful? Yes 1
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    27 photos of this hotel

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    Management photos: Courtesy of the property manager

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