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Heritage Inn

410 West "A" Street, Hayward, CA 94541
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Best prices for: 1 room 1 guest
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Heritage Inn
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Heritage Inn
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33 reviews from our community

Traveler rating
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    28
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Rating summary
  • Location
    2 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
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Sydney, Australia
Top Contributor
77 reviews 77 reviews
45 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed September 30, 2014

My husband and I stayed here for one night and it was disgusting. The bed was awful, you could see it caving in the middle so we both woke up with back ache. I woke up covered in bites, goodness knows where they came from, I don't want to know. The bed cover was covered in cigarette butt holes and... More 

Was this review helpful? Yes
Neeraj L, General Manager at Heritage Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take all comments seriously and value the opportunity to make improvements to ensure highest level of service is delivered at all times. The property is under new management and I will address and fix the issues you have listed. We working diligently to... More 

Sacramento, California, USA
Top Contributor
98 reviews 98 reviews
19 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed October 18, 2013

while working in Hayward,i was trying to save money, so I figure I would stay here. Upon pulling up on the property the front door was barely hanging on its hinges they had promised me a refrig and their was none,so they move me to another room, the room smell of bad and dog urine when would up to my... More 

Was this review helpful? Yes 5
Neeraj L, General Manager at Heritage Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take comments very seriously and value the opportunity to make improvements. Under the new management, we are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. Again, we are truly sorry and regret falling short... More 

Amstelveen, Holland
1 review
3 of 5 stars Reviewed October 1, 2013

very kindly crew, public transport nearby, laundrette and some shops on walking distance, good to see that the room quality is in the proces of improvement. Sad thing was that the swimmingpool was closed.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Juan G, Manager at Heritage Inn, responded to this review

We appreciate your feedback and comments of your recent visit to our property. We are happy to hear that your stay was pleasant and enjoyable. We are in the middle of some renovation to our property and the swimming pool will be open soon. Thank you and we look forward to your next visit. Sincerely, Management More 

Salt Lake City
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 27, 2013 via mobile

The room was disgusting!! Didn't look like it had been clean in months. Blood stains on the carpet. Other bodily fluids on the carpet. Thick black mold growing behind the toilet! Beds were terrible to sleep on and dirty. The pillow cases were yellow and looked like they haven't been replaced in 15 years. Towels were also stained but not... More 

Was this review helpful? Yes
Juan G, Manager at Heritage Inn, responded to this review

Thank you for your feedback regarding your recent stay. We are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. The property is under new management whom are working to improve the property overall. Once again thank you for your feedback. General Manager More 

tucson
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 15, 2013

Don't ever came here or make reservation throught hotel planner. Hotel is dirty, no toilet paper, asking the front desk 3 time for it but never got it. Booking 3 room for 3 night but can't stay more than 12 hours. Check out early on the morning and ask the front desk service for the refund of the 2 night... More 

Was this review helpful? Yes 1
Juan G, Manager at Heritage Inn, responded to this review

We appreciate your feedback and we value your comments. We apologize for the inconvenience you experienced during your recent visit. Please be assured the issues will be addressed and will be worked on. The property is under new management whom is working to improve the hotel overall. Thank you once again for taking time to provide your feedback. Management More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed July 8, 2013 via mobile

I'm a cheap college student, so I've stayed in some questionable places. I wouldn't want my worst enemy to stay here. It was disgusting! I checked in alone and was terrified. I should have known it was a sketchy place when I had to sign a waiver saying I wouldn't stay more than 21 days. My neighbors were talking loudly... More 

Was this review helpful? Yes
Juan G, Manager at Heritage Inn, responded to this review

Thank you for your feedback of your recent visit. Please accept our apologies for your inconveniences. The property is under new management whom will address and fix the issues you have listed. We are working diligently to improve our property for your comfort and enjoyment. Sincerely, Management More 

Long Beach, CA
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed June 30, 2013

I know the title of my review is harsh but I can think of no other way to articulate the nightmare that I experienced at this place. I have traveled a fair amount at this point in my life and in that time I have been to some less than amazing places. However the Heritage Inn is BY FAR the... More 

Was this review helpful? Yes 1
Escondido, California
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 16, 2012

Old, worn, and damaged room. WiFi didn't work in lobby. People "hanging around" made me feel very unsafe. Clearly stated at check-in desk about no refunds, we left and stayed at a national chain hotel anyway. I should have read the reviews first!

Was this review helpful? Yes 3
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