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BEST WESTERN PLUS Inn of Hayward

2.5 of 5 360 West 'A' Street, Hayward, CA 94541
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BEST WESTERN PLUS Inn of Hayward
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BEST WESTERN PLUS Inn of Hayward
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107 reviews from our community

Traveler rating
    31
    30
    22
    13
    11
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19
24
7
44
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 3 weeks ago

Well, I must say this isn't my first stay at this Best Western, in Hayward, Cali. The first actual stay here, is when I met her, Luse Adkisson, your very special staff member. I'm writing this because this women goes above and beyond the call of duty whenever ask for anything. She's been warm, respectful , helpful, and tentative. I... More 

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Salida, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Lani and Destiny both provide top notch customer service, are friendly and courteous. Hotel was always clean and had no problems during 8 week stay. Kudos to Manager Roshan for finding and keeping a well trained and caring staff

Review collected in partnership with Best Western

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Salinas, California
Contributor
14 reviews 14 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2014

The staff at this hotel made me feel like I was staying with friends of mine. They made me feel welcome, and were friendly and attentive. The hotel is not in the best of locations, but I was not there on vacation. I was there on business, so it didn't matter to me about places to visit. The hotel was... More 

Review collected in partnership with Best Western

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Fresno, CA
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed October 27, 2014

I've stayed at this property several times. It's a good value due to the high prices throughout the bay area but it's not up to basic Best Western Standards and it's certainly not a "Plus". Getting the staff to email my receipt has been virtually impossible. My last visit was two weeks ago and after four separate requests, three phone... More 

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San Francisco, United States
1 review
1 of 5 stars Reviewed October 23, 2014

This hotel is definitely not up to scale for the "Plus" rating! It was dirty, extremely NOISY (the make-shift double windows did little to keep the freeway noise out), hair stuck in the lousy towels, a lumpy mattress! Terrible night's stay!

Review collected in partnership with Best Western

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2014

I was a bit worried about staying here. However, from the first walk into our room it was great. The rooms were clean, the free breakfast was good, the cleaning service was good, and the staff were great. I would recommend staying in the rooms inside the hallway because it more quite and private.

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BWHayward, Front Office Manager at BEST WESTERN PLUS Inn of Hayward, responded to this review

Dear valued guest, Thank you for your feedback on your recent stay with us. By telling us what you liked and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. More 

Morristown, New Jersey
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 19, 2014

Just read someone else's review about an upgraded internet. We've been here for four nights the third week in October, 2014. The Internet is mostly cutting in and out, requiring us to log-in again. It is intermittent and unreliable. If it was upgraded, we can't tell. Convenient location to much of the Bay Area. Pleasant Japanese garden in Hayward.

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BWHayward, Front Office Manager at BEST WESTERN PLUS Inn of Hayward, responded to this review

Dear valued guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately when phone, lap top or any other device used... More 

Modesto, California
Contributor
14 reviews 14 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 17, 2014

The internet has been upgraded and now is very fast. Painting and renovations are underway, with very nice results. Location is convenient to freeways and airports. Rooms are nicely furnished. However, there are still some "smoking" rooms, so if you are a non-smoker, could get "stuck" in a room with an unpleasant odor. Complimentary breakfast has good variety to start... More 

Review collected in partnership with Best Western

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BWHayward, General Manager at BEST WESTERN PLUS Inn of Hayward, responded to this review

Dear Mr. Cook, Thank you for choosing Best Western for your stay in the Hayward area. Our sole purpose here at Best Western is to make sure our guest are happy and want to come back to our property.We hope that you come back soon and enjoy some of the great amenities. Thank you for your business More 

Salinas, California
Contributor
14 reviews 14 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 5, 2014

The one thing that impressed me most about this hotel was the caring attitude of the hotel staff. They went out of their way to meet my needs as a guest of the hotel, and were attentive to my hotel needs.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWHayward, Front Office Manager at BEST WESTERN PLUS Inn of Hayward, responded to this review

Dear Mr. Brannon, Thank you for your feedback. Your satisfaction is important to us. Our sole purpose here at Best Western is to make sure our guest are happy and want to come back to our property. I hope that you will come back and stay with us again. Thank you for your business More 

Studio City, CA, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 27, 2014

At First glance the hotel looked fine. Staff was just okay. However the hallway leading to the room had a terrible odor. The lighting was dim. Once I entered into the room it appeared clean, but on closer inspection there was dust and dirt behind the bed, and night stand. Toilet was running all night. I had to turn the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWHayward, Front Office Manager at BEST WESTERN PLUS Inn of Hayward, responded to this review

Dear David S, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so... More 

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Additional Information about BEST WESTERN PLUS Inn of Hayward

Address: 360 West 'A' Street, Hayward, CA 94541
Phone Number:
Location: United States > California > Hayward
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Inn of Hayward 2.5*
Number of rooms: 91
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Also Known As:
Best Western Plus Inn Of Hayward Hotel Hayward
Best Western Hayward
Hayward Best Western

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