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Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne

2.5 of 5
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11436 Hawthorne Blvd, Hawthorne, CA 90250
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Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne
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Ranked #5 of 10 Hotels in Hawthorne
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454 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cardiff, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Hotel was clean and staff friendly. Breakfast was not good, we got by on coffee and pastries. The location of the hotel served its purpose as it was very close to airport but as a place to vacation I wouldn't recommend however the pool area was quite nice. The wifi was absolute rubbish even though they said on review it... More 

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CHC H, Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Shaz More 

A TripAdvisor Member
2 of 5 stars Reviewed 2 weeks ago

Took reviews in account before staying here. Not impressed with location- located in a sketchy part of town hence the parking with gates provided by the hotel. The room wasn't great. Upon arrival we found a half eaten apple in our ice bucket and torn, worn out sheets on our bed. Pillows were flat or spongey- no down. I would... More 

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CHC H, Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Thank you for taking the time to express your thoughts and concerns. We would like to apologize for the shortfalls you have experienced during your stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a... More 

Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I thought that this property should be managed well like others but same brand, finally really hopeless. Front desk- very fast & hard to get service Breakfast : really bad & no service Rooms condition: perfect House keeping : good but it's surprising that doesn't understand & speak in English, what happened in U.S. I may accept if it takes... More 

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CHC H, Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Dear Valued Guest, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding Staff communication and Breakfast service. Your feedback is very important for us we will try our best to rectify our mistakes in light of your comments. Manager More 

Ventura, California
Level Contributor
3 reviews
5 of 5 stars Reviewed May 19, 2015

Super friendly and helpful people. I know that sounds cliche, but the front desk people really were extra nice and fun. There is a little shop by the front desk for incidentals, snacks, water, juice and sodas. They supply hygiene items in case you forget something, which I did! The breakfast was great. The pool was the perfect temperature and... More 

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CHC H, Director of Sales at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mohamad Noor Director of Sales More 

Honolulu
Level Contributor
89 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed May 7, 2015

Our late night checkin went smoothly. The large room with cozy plush KING bed, sq dining table & chairs, sofa,coffee table, was similar to an Embassy Suites but in a studio type setting. We just overnighted but I could have enjoyed this spacious clean comfy room longer.

Was this review helpful? Yes
CHC H, Director of Sales at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Thank you for your recent feedback, we strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our Hotel should your travels bring you back this way. Once again thank you for the wonderful and kind words of praise.... More 

San Diego, California
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 3, 2015

Stayed here on a weekend family trip to Los Angeles. Our rate included free parking, free breakfast and free wi-fi. Hotel is conveniently located near LAX airport (6mi=10km). Check-in & check-out was fast. Staff at front desk was nice. Room was very clean and spacious, had a new feel. Bed and pillows were comfortable. Could hear planes taking off all... More 

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CHC H, Sales Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

We appreciate all the kind words about the hotel and the services. We always do our best to provide the high level of services according to our guests’ expectations and needs. It is such a pleasure to know that we can contribute to make your stay as a great experience. Sincerely, Mohamad Noor Sales Manager More 

Sydney, Australia
Level Contributor
97 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed April 27, 2015 via mobile

I stayed here prior to my return trip home to Australia. Excellent hotel. Very clean, bed was comfortable. Included breakfast that wasn't too bad. Would recommend for anyone with an early flight or needs to be close to the airport

Was this review helpful? Yes
CHC H, Sales Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Thank you very much for the great review! We really appreciate your feedback and look forward to having you back the next time you are in the LAX area. Sincerely, Mohamad Noor Sales Manager More 

San Francisco,CA
Level Contributor
119 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed April 24, 2015

Delta Airlines often uses this hotel to put delayed or mis-connected passengers overnight. I arrived quite late along with a shuttle bus full of other Delta passengers. Check in took longer than usual as there appeared to be a new desk clerk who required a lot of assistance from another. IN any event the room itself was quite nice, sizeable,... More 

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Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 19, 2015

Stayed here as its close to LAX to catch an early morning flight. The hotel is great - rooms are spacious and well appointed. Breakfast buffet was nice and an unexpected surprise, compared to other hotel breakfast buffets. There is a secured parkade for parking. The neighbourhood is scary - but a good access point for all LA.

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