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Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne

2.5 of 5
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11436 Hawthorne Blvd, Hawthorne, CA 90250
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Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne
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Ranked #5 of 10 Hotels in Hawthorne
A recent review
3 of 5 stars reviewed 4 weeks ago
nunezjorge88 Guadalajara, Mexico
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437 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Guadalajara, Mexico
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I really likes the hotel and it's location, the main problem was that wifi was awful at the rooms, at least at ours in the 4th floor, you had to sit at the door in order to get some wifi signal, if you tried to connect from the desk or from bed it was kind of impossible, at times it... More 

Was this review helpful? Yes
CHC H, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Dear Valued Guest, We are glad that you like our Hotel. However you mentioned some concern about Wi-Fi. We apologize for any inconvenience caused. Your feedback is very important for us in improving our product and services. We look forward to see you again. Sincerely, Sana More 

Baltimore, Maryland
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel has a very good accommodation. We stayed for one night and we definitely appreciate the service received. We have instant booking and we were given more than what we have expected. The room was clean, staff was pleasant and very helpful with excellent customer service skills. We will choose to stay in this place again!

Was this review helpful? Yes
CHC H, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Dear Valued Guest, Thank you for staying at our hotel and taking the time to post your review. We are delighted to know that you enjoyed your time at our hotel. It would be my pleasure to share your compliments with the entire team of our hotel. Your valued comments definitely boost our morale to better our services and offer... More 

St. John's, Antigua
Contributor
11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I chose this hotel as I was arriving late at LAX and needed to overnight and it was fairly close to the airport and reasonably priced. The hotel is part of a small hotel complex about 5 miles from the airport. The wait for the shuttle was quite long but LAX is very busy and traffic looks awful. The hotel... More 

Was this review helpful? Yes
CHC H, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Dear Valued Guest, We are glad that you like our Hotel. However you mentioned some concern about Wi-Fi. We apologize for any inconvenience caused. Your feedback is very important for us in improving our product and services. We look forward to see you again. Sincerely, Sana More 

San Francisco, California
Top Contributor
91 reviews 91 reviews
58 hotel reviews
157 helpful votes 157 helpful votes
1 of 5 stars Reviewed February 23, 2015

It's obvious that the only reason why people stay at this HIE is because of early/late flights out of LAX ... BIG MISTAKE! We were picked up late by the shuttle from the airport, and although the process was convenient enough, the ride was extremely unpleasant. Even from the get go, the shuttle driver was extremely rude, and as I... More 

Was this review helpful? Yes
CHC H, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sana More 

1 review
4 of 5 stars Reviewed February 15, 2015

Free Parking Free Breakfast Free computer in the business center! Clean,huge room with a pull-out sofa bed. We were so happy. We stayed at this hotel in March 2012. I didn't get her name, but there was a beautiful woman who kept the Breakfast area clean. she doesn't smile a lot, but she worked really well. Very respectble attitude. No... More 

Was this review helpful? Yes
CHC H, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Dear Valued Guest, Thank you for your kind feedback in spite of the minor flaws that you have encountered. Your concern has been well noted. Please allow me to express my sincere apologies for the manner in which you were answered by our one of the housekeeper. I know that the incident you have experienced must have been very unpleasant... More 

Newcastle upon Tyne, United Kingdom
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 10, 2015

This hotel offers a decent sized room and is conveniently located about 5-10 minutes drive from LAX. The hotel offers free parking, free wifi and even free breakfast. The breakfast has something for everyone from cereal to hot food. The hotel is good for a night stop. It is located in Hawthorne/Inglewood which are ok...there's nothing to do around the... More 

Was this review helpful? Yes 1
CHC H, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased you enjoyed your stay with us, we hope to have the honour of serving you again should your travels bring you back to Los Angeles. Sincerely, Sana More 

Kohler, Wisconsin
Top Contributor
53 reviews 53 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed February 6, 2015

We booked this hotel only for the night before our flight back home as we wanted to be close to the airport in the morning. We arrived in the evening at dusk. Bars on neighboring property windows, police arresting someone down the street, etc. The gated, locked parking lot (quite far from the hotel doors) was indeed free but I... More 

Was this review helpful? Yes 1
CHC H, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Dear Valued Guest, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the Location,carpet condition and room service. We will look into this concerns. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded... More 

Surprise, Arizona
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 5, 2015

It was difficult to properly rate this hotel. It is beautiful, clean and the rooms are huge!! One of the few hotels that actually leaves two shampoos etc. small gesture that goes along way. Good breakfast and the people that were attending the breakfast room were always cleaning and friendly. The morning people working the desk were friendly as well.... More 

Was this review helpful? Yes 1
CHC H, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Dear Valued Guest, Thank you for your kind feedback in spite of the minor flaws that you have encountered. Your concern has been well noted. Please allow me to express my sincere apologies for the manner in which you were handled by our Front Desk. I know that the incident you have experienced must have been very unpleasant for you.Your... More 

San Salvador, El Salvador
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 19, 2015

I went with my family (of 5) and spent just a night in there (we arrived at 2am) and had to drive to Las Vegas the very next morning. It offers a very quiet and peaceful rest after a 5 hour flight with kids. Rooms are just fine. Comfortable, nice clean rooms, free wi-fi, parking is free, and offers a... More 

Was this review helpful? Yes
CHC H, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased you enjoyed your stay with us, we hope to have the honour of serving you again should your travels bring you back to Los Angeles. Sincerely, Sana More 

Leduc, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 9, 2015

We had one night to kill in LA after our cruise and chose this Holiday Inn Express because it is close to the airport. The staff was curtious and let us check in a bit early. Everything was consistant with the other HI's that we stayed in while in California: clean, well maintaned with friendly helpful staff. Although I didn't... More 

Was this review helpful? Yes
CHC H, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Angeles Airport Hawthorne, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased you enjoyed your stay with us, we hope to have the honour of serving you again should your travels bring you back to Los Angeles. Sincerely, Sana More 

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