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All 17 Garden Grove hotels

Candlewood Suites North Orange County

2.0 of 5 Hotel   |   12901 Garden Grove Boulevard, Garden Grove, CA 92843
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Candlewood Suites North Orange County
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52%
Ranked #12 of 17 hotels in Garden Grove
A recent review
3 of 5 stars Reviewed June 14, 2014
Eviesroadtrips
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78 people have reviewed this hotel

Traveler rating
    10
    28
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    14
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
New York City, New York
1 review
2 of 5 stars Reviewed 1 week ago

There is a reason for the lower prices as the hotel is not up to par. My sister and I arrived around 1130p and just made it before the front desk closed for the night (there is a gate that comes down). When we asked for a luggage cart, we were advised it was on 1 of the floors and... More

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Las Vegas, Nevada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 20, 2014

We were expecting a little better and were disappoint. There was no pool, no breakfast bar, no ice machine. The pull-out mattress was very thin. The sheets for these pull-out bed had holes in them. On the plus side the room was clean and modern. All the appliances were in good condition and working. The area was quite.

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IHGCare, Guest Relations Manager at Candlewood Suites North Orange County, responded to this review

Dear rustypenny, Thank you for taking the time to provide feedback on your stay. We deeply regret to see you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff... More

Top Contributor
54 reviews 54 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 14, 2014

My immediate reaction was that this hotel is not up to the usual Candlewood Suites standards. As soon as we walked in the doors, the smell of dirty carpet/upholstery hit. The lobby area is very small and the carpet and 2 chairs could stand to be replaced. We had to wait a few minutes for the desk clerk to return,... More

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IHGCare, Guest Relations Manager at Candlewood Suites North Orange County, responded to this review

Dear Eviesroadtrips, Thank you for taking time to post a review of our property. I am delighted to know that our room and its amenities worked for your needs. On the other hand, I understand your stay was not 100% satisfactory due to the hotel's condition, particularly with the elevators and maintenance levels being a disappointment. Please accept our sincerest... More

Philadelphia, Pennsylvania
Top Contributor
56 reviews 56 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 29, 2014

This Candlewood Suites is a great value when in the Orange County/Anaheim area. The hotel sits back from the street a bit and is sort of hidden. A few reviewers commented that the hotel is located in a residential area which is completely wrong... the hotel is located in a commercial area and there are other hotels located on the... More

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Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 13, 2014

We stayed here for one night and then moved to another Candlewood in Irvine. The room was dirty, the linens had not been laundered, the bathroom was not cleaned, and the laundry room was filthy and disgusting. It was too late to change hotels by the time we got here, but we left asap in the morning to go to... More

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IHGCare, Guest Relations Manager at Candlewood Suites North Orange County, responded to this review

Dear NoelleTraveler, Thank you for taking time to post a review about your recent stay. I am glad to know that our location was perfect for your purpose of travel. However, it is truly unfortunate to read that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and rest assured that... More

MORENO VALLEY
Top Contributor
291 reviews 291 reviews
144 hotel reviews
150 helpful votes 150 helpful votes
2 of 5 stars Reviewed May 12, 2014

Dirty carpet, my recliner had the vinyl ripped off of both armrests. Poor lighting in rear parking lot. Definitely not up to the standards of most Candlewood Suites. My truck was broken into one night, no video cameras on exterior though.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites North Orange County, responded to this review

Dear drdroad, Thank you for taking the time to convey your comments regarding your recent experience with us. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay. We look forward to hearing from... More

San Diego, California
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 6, 2014

I had stayed a Candlewood Suites in Texas and had a great experience, so I decided to book a room with Candlewood for my family's Disneyland vacation. The carpet in the hallway and in the room was stained. The sofa cushions were also stained. The housekeeper did not clean our room or provide us with new towels. I had to... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites North Orange County, responded to this review

Dear Jaleisha J, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, we’re sorry we fell below your expectation regarding the carpet condition, the sofa and housekeeping which was unacceptable. We will address these concerns. I assure you the... More

Honolulu, Hawaii
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 18, 2014

Reasonable, comfortable, and convenient. CS Garden Grove hit all of my marks. I really needed the full freezer for my frozen Hawaiian goodies. Lots of shops and restaurants nearby on Harbor Blvd. The most convenient exit/entrance with card reader was very hit or miss with my room card- I used the main entrance almost as much. The major factor for... More

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GGRGGSales, General Manager at Candlewood Suites North Orange County, responded to this review

We're glad to hear that the refrigerator was a convenience for storing your frozen Hawaiian goodies. Yes, there are several restaurant options near our hotel along Harbor boulevard and even more at the Outlets at Orange. Which is only a mile and a half from our hotel. Thank you letting us know about your key card. We'll do an inspection... More

1 review
4 of 5 stars Reviewed March 18, 2014 via mobile

Hotel is nice, lacks certain "normal" hotel amenities like a pool. Check-in took forever, even after finding out that they had no early check-ins when I arrived one hour early to check-in. The front desk lady was courteous but "the computer" was really slow and check-in took close to 15 mins. Also, I was never told that $150 would be... More

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GGRGGSales, General Manager at Candlewood Suites North Orange County, responded to this review

We apologize for the inconvenience of the check-in process. We are currently upgrading our computer systems and hope to have the speed of our check-in process down significantly. As for the condition and cleanliness of the guest room, we are working on implementing a very detailed check list and additional staff training that will address these type of situations. We... More

Hartford
Top Contributor
213 reviews 213 reviews
88 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed March 12, 2014

First of all the hotel management is the best. They went out of their way to make sure my stay was acceptable. The room was clean and comfortable, the Candlewood Kitchen was well stocked and everything in the workout room seemed to be functioning well. A good location right off the highway. Best of all are the room prices. I... More

Was this review helpful? Yes
GGRGGSales, General Manager at Candlewood Suites North Orange County, responded to this review

Thank you for your comments, we are pleased that you had a good experience at our hotel. Yes, the freeway access is very convenient and we're just far enough not to hear the traffic itself. We look forward to your next visit to Candlewood Suites Garden Grove/Anaheim. Sincerely, Martin Oceguera More

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Additional Information about Candlewood Suites North Orange County

Address: 12901 Garden Grove Boulevard, Garden Grove, CA 92843
Phone Number:
Location: United States > California > Orange County > Garden Grove
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites North Orange County 2*
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Also Known As:
Candlewood Suites North Orange County Hotel Garden Grove
Candlewood Suites Garden Grove
Candlewood Garden Grove
Garden Grove Candlewood Suites
Candlewood Suites North Orange County Garden Grove, CA

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Come and experience our new Comforts of Home Bedding Collection. The Candlewood Suites Anaheim South is an ideal choice for both business and leisure travelers. Each spacious suite has a fully equipped kitchen complete with a full-size refrigerator/ice maker, microwave, range, and dishwasher. Traveling on business? Bring your laptop and work efficiently at your executive desk. Communication is no problem with voicemail, free local calls, free high-speed Internet access and two separate phone lines. Borrow your favorite movie or music from the hotel library and enjoy it in your room from the comfort of your recliner. Hungry? Visit the Candlewood Cupboard, our on-site convenience store, and charge it to your room. Work off some stress in our 24-hour fitness center. Staying a long time? Take advantage of our on-site complimentary laundry facility. We re a pet friendly hotel too (fees apply). Candlewood Suites Anaheim South is located in the Anaheim Resort Entertainment district. We are close to all the excitement of Disneyland and California Adventure, only 2 miles from Downtown Disneyland and the Anaheim Convention Center. Sports fans are only 3 miles from Angels Stadium and Honda Center. The Block at Orange and the Garden Walk offer dining and shopping are just minutes away. ... more   less 
Number of rooms
133

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