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Holiday Inn Express Garden Grove

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12867 Garden Grove Boulevard, Garden Grove, CA 92843
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1 room 1 guest
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Holiday Inn Express Garden Grove
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214 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
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English first
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Dubai, United Arab Emirates
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We got a nice corner room on the second floor and upon entering the room it was a nice clean typical Holiday Inn Express room. Though it was more dated and needed a few new additions, the general room was welcoming and had all the necessities! The bathroom was spacious with a small hairdryer which came in handy! There was... More 

Was this review helpful? Yes
Rock Hill, South Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked this through Hotwire and could not cancel. Very Pricey!!! TERRIBLE CUSTOMER SERVICE. Dirty well worn furniture and dingy room and dirty carpet in the hallway. Several small bug bites on my back....bed bugs maybe? We were charged an incidental fee of $50 without our permission..possibly a damage deposit for the rough location. Then told it would be refunded... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Garden Grove, responded to this review

Dear carocastaldos, Thank you for taking the time to review our property. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. It seems that we were not able to execute an exemplary hotel stay experience with regard to room condition and cleanliness as well as the poor customer service. Please accept our sincere... More 

Henderson, Nevada
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
5 of 5 stars Reviewed July 17, 2015

My husband and I stayed here for 4 nights during the end of April for a DisneyLand trip. We were very pleased with the staff and their attention to detail, as well as the comfortable bed and accomodations. I was recovering from a leg injury, and had rented a scooter from a local company, that was set to be delivered... More 

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Sacramento, California
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 27, 2015

Stayed here on the first night of a Disney trip when our preferred property was booked. This hotel is getting pretty dated and needing some remodel work. But the pool worked for our needs and parking was free. It is a very quick drive to Disney but too far to walk. The staff was very nice. We left before the... More 

Was this review helpful? Yes 2
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 24, 2015

Rooms weren't up to par as the quality/cleanliness you expect from HIE. Our floor was dirty and desperate need of vacuuming and shampooing. Breakfast was typical for HIE.could use friendlier staff. Overall it met was it was suppose but we're disappointed. The gym was average.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Garden Grove, responded to this review

Dear Nick C, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. it sounds like you were let down by the room cleanliness and staff services. Please accept our sincere apologies... More 

Simi Valley, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 25, 2015

When booked were told to ask the front desk for the two beds ( while we were there the next morning someone else was promised two beds they had 3 adults they got the same anwser) we were told no, all we have are king beds. hmmmm.We were told you can get a roll away for 10.00 more a night... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Garden Grove, responded to this review

Dear Angela S, First of all, thank you very much for your recent stay at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations with regards to your bed preference. We are sorry for the unusual condition of the room you received. We take all reviews... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 22, 2015

My fiancee and I stayed here for our 4 year anniversary earlier this year and were absolutely let down. When i made the reservation i was told there would be a mini fridge in our rooms, which there wasnt (good thing we had just bought perishables before checking in. Not.). The only room left available was a handicapped room, which... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Garden Grove, responded to this review

Dear Dante N, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are very sorry to hear about your experience on your recent stay. We have sent you a private message to obtain additional detail regarding... More 

Mesa, Arizona
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 22, 2015

My fiance and I stayed here for 3 nights for a quick Cali getaway and enjoyed our stay. My only issue is there not being a fridge or microwave in the room which will probably deter me from staying here in the future, too big of a pain to keep getting ice and dragging the cooler around. The pool area... More 

Was this review helpful? Yes 4
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed February 27, 2015

This is a traditional Holiday Inn property. The staff was friendly and efficient. The lady in charge of the free breakfast was maticulous in keeping the area well stocked and clean. The beds were comfortable and rooms well kept and clean.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Garden Grove, responded to this review

Dear Nate J, I appreciate you taking the time to comment about your recent stay at our hotel. We are glad you found our rooms comfortable and clean and and found our staff efficient and friendly. We are truly touched and grateful for your very kind review. We look forward to welcoming you back to our establishment. Once again thank... More 

Crestline, California
Level Contributor
227 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
3 of 5 stars Reviewed February 18, 2015

Stayed here 2x's in January. One was better than the other. First time some young Asian man was at the desk. He had an 'attitude'. and acted like "it was all too much for him". Borderline-Rude! I got the room early morning. and the young asian woman was very helpful. second time was late at night; and the hispanic lady... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Garden Grove, responded to this review

Dear Aerovergalineas, Thank you for taking the time to review our property. I am very disappointed to hear about your experience at the hotel. We are committed to providing our guests with the highest quality services and facilities. It seems that we were not able to execute an exemplary hotel stay experience with regard front office services and the unpleasant... More 

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