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Homewood Suites by Hilton Anaheim-Main Gate Area

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12005 Harbor Blvd., Garden Grove, CA 92840
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Homewood Suites by Hilton Anaheim-Main Gate Area
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Ranked #8 of 17 Hotels in Garden Grove
A recent review
5 of 5 stars reviewed 1 week ago
gowithseniors Morrison, Illinois
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816 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Twin Falls, Idaho
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

The men and women who work here are amazing at customer service! They go above and beyond to smile and make you feel welcome. The rooms are worn out to say the least. Grout in the tile is dirty and stained and the rooms are tight. The food at dinner time is not good so don't count on it. Highly... More 

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Morrison, Illinois
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a group coordinator who, along with my wife, hosted 51 people in a nine-night trip to Orange County, California. We stayed all nine nights at the Homewood Suites. We were very, very pleased overall with the accommodations and especially felt the customer service was second to none!! We utilized 25 rooms and all were found to be very... More 

Was this review helpful? Yes 1
Benjamin L, Front Office Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review

I cannot thank you enough for choosing Homewood Suites by Hilton Anaheim-Maingate area for your gathering! It was a pleasure accommodating all of the guests in your party, and if I might add, everyone I spoke with were great and happy. However, I do want to apologize for the maintenance of our suites, please know that your feedback will be... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

The staff is the reason I give this a 4 star. The people at the front desk were very accommodating and went above and beyond. Once the room was cleaned we were allowed to check in which was hours before the actual check in time. The dining room was kept very clean during breakfast and dinner service. All except one... More 

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Benjamin L, Front Office Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review

Thank you for taking the time to recognize the wonderful staff we have here at the Homewood Suites by Hilton Anaheim-Maingate Area! We all do our best to provide a great guest experience! However, I do want to apologize for the hot water issue. Please know that this has been communicated to our maintenance staff so we can work to... More 

Phoenix, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

In the last few stays, we have found the rooms in declining condition. This stay we had a smelly room, lights not working, stained carpet, warped and beat-up front door. The breakfast was poor and no one ever cleaned up much of anything. We will be looking for a different hotel from here on out. We have stayed at this... More 

Review collected in partnership with Homewood Suites by Hilton

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Benjamin L, Front Office Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review

I am extremely sorry to hear that your recent stay with us was not a great one! From the maintenance of our suites to the breakfast quality, I cannot apologize enough for any inconvenience we may have caused you and your family. Your feedback is extremely important, and please know that we will work to correct all of the areas... More 

Buckeye, Arizona
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My family and I stayed here like other families, during our Disney vacation. I liked the fact it's away from the main Disney drag, while still being close. This hotel is very busy, and that is especially evident during breakfast. Make sure you show up early in order not to have to wait in line for food. Tables are plentiful,... More 

Was this review helpful? Yes 1
luis v, Guest Service supervisor at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review

Thank you for taking the time out of your schedule to share with us about your stay with us. I am truly sorry about the inconvenience you ran into while at our property. We deeply regret the lack of service on our behalf. If there is anything that I can do to make this better please fee to contact me.... More 

Montana City, Montana
Top Contributor
141 reviews 141 reviews
69 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for 4 nights with our adult children and there was plenty of room for all of us although the rooms did not seem as large as other Homewood Suites I have stayed in. The public areas of the hotel are very clean and the breakfast area was kept well stocked and cleaned. We used the shuttle service... More 

Was this review helpful? Yes 5
luis v, Guest Service Supervisor at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review

Thank you for sharing with us about your visit to our property. I am truly sorry about the issues you had during your vacation. I deeply regret the lack of communication and housekeeping service. Please feel free to contact me if there is anything that I can do for you. Once again thank you for taking the time to share... More 

Omaha, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was the BEST! The staff was extremely polite and helpful. Clean rooms and wonderful breakfast. And free dinner with wine and beer is hard to beat. I will be returning to this hotel the next time I am in Anaheim!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
luis v, Guest Service Supervisor at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review

We are delighted to hear your visit to the area was a pleasant one. I will ensure to share this with my team as it will allow us to see the impact we make on your trip. Thank you for giving us the pleasure of accommodating you while in the area, and we look forward to see you again. More 

Folsom, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Small home away from home. It was great to fix some meals in the little kitchen instead of eating so much at Disney. Saved us money and is much healthier. Will definitely stay here again! When I had a panic trip to get my son's forgotten Disney pass over to him (with his group) the front desk got me a... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
luis v, Guest Service Supervisor at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review

Thank you so much for taking the time to share with us about your stay. We are happy to hear you enjoyed the amenities, and we thank you for giving us the chance of accommodating you. We look forward to see you again in the future if your travels bring you our way. More 

Austin, Texas
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This hotel is about a mile from the Anaheim Convention Center and even though is within walking distance, the bus service ($5.00 per day) is very accessible. The hotel is very clean and the staff is extremely helpful. We were there for business, but it was fun to see the children and their families in anticipation to visit Disney.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Darin F, Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review

Hello ArthurKM, Thank you for taking the time to comment about your recent stay at our hotel. I'm extremely pleased that the cleanliness and helpfulness from our Team created a pleasant trip for you. I also love seeing the kids in their princess costumes and mickey mouse ears each day, it makes me smile. Thank you, Darin Fournier / General... More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago

The hotel itself was very nice. The meals were good and very convenient when trying to enjoy the parks. The burner knobs were missing and the cable wire was broken to the TV. Other kitchen things were not great. Parking cost is a little too expensive compared to some other closer hotels to the parks. Shuttle was very convenient, but... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Darin F, Manager at Homewood Suites by Hilton Anaheim-Main Gate Area, responded to this review

Hello Donna L, Thank you for the comments regarding your recent stay with us. I'm pleased that the hotel accommodated your family well but am very sorry that the knobs were missing on the stove. It is very atypical that this was missed while we serviced and inspected the room prior to your arrival. Your feedback was shared with all... More 

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