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Fullerton Marriott at California State University

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3.5 of 5
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2701 Nutwood Avenue, Fullerton, CA 92831
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1 room 1 adult
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Fullerton Marriott at California State University
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257 Reviews from our TripAdvisor Community

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Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Not a bad hotel.staff members Sasha and I think her name was Nicole at the front desk are absolutely awesome. Very helpful, friendly and have a great attitude. My room was a decent size room, the bed was great and pillows were very comfortable. Big lobby sitting area and a bar. (Didn't try the bar) lots of food options within... More 

Helpful?
Thank tjcaliguy
Vancouver, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I had to make a quick trip to southern California and chose to stay at the Marriott Fullerton. I've always had great accommodations at Marriott. This particular one was extremely disappointing. Wallpaper in bathroom was peeling off, paint was scuffed, room had a funky long hallway entrance. Staff was nice and parking was okay. Just not what I am used... More 

Helpful?
Thank Ken S
Dianne F, General Manager at Fullerton Marriott at California State University, responded to this review

Dear Ken S, Thank you for taking the time to comment on your previous stay at the Fullerton Marriott. I sincerely apologize for the condition of the room you were placed in. Rest assure that we will further investigate in order to resolve the issues you mentioned. Our staff takes great pride delivering in our service in every encounter we... More 

Livermore, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We've stayed many times at this hotel since our daughter attends Cal State Fullerton. It's a basic hotel. Some rooms are cleaner than others, some better maintained. I like the corner rooms but don't always get them. Air conditioners are old and noisy and keep you up all night. What I don't like is they don't give any preference or... More 

Helpful?
Thank Liz125
Dianne F, General Manager at Fullerton Marriott at California State University, responded to this review

Greetings Liz125: Thank you for providing feedback on your stay with us! I am very sorry to learn of the negative experience that you had while with us. Exceeding our guest's expectations is very important to us! We are excited to undergo our guestroom renovation later this year, we know our guests are going to love the new rooms. In... More 

LA
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is truly in need of renovation. Bedroom: very tired and outdated, not your typical Marriott room. Dingy room, damp sofa, limited power outlets. No closet, but hanger. Bathroom: cleanliness could be improved. I lost my contact lens as the faucet stopper didn't close properly. Buffet breakfast: ready made. Charging extra for fried egg.

Helpful?
Thank LaTravgirl
Dianne F, General Manager at Fullerton Marriott at California State University, responded to this review

Greetings LaTravgirl, Thank you for providing feedback on your stay with us. We take feedback to heart, and are truly devastated when our guests have anything less than an exceptional stay. Please rest assured, I am sharing your feedback with our hotel departments to address your concerns. In addition, I am pleased to announce that later this year, we will... More 

Colorado Springs, Colorado
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Marriott is one of the best. The room (suite) we had was exceptional with a separate bedroom and a large living area to relax in. The breakfast buffet was diverse enough that we all found something to eat. The staff from the front desk to the breakfast waitstaff was extremely friendly and helpful with any request. The Marriott is... More 

Helpful?
Thank lovetotravel719
Phoenix, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 28, 2015

I stayed at this same hotel the same days over the Christmas holiday there were lots of notices that the hotel was going through renovation. Unfortunately, this didn't mean the rooms, which badly need an upgrade. You can't find a plug for any devices without moving furniture, getting on your hands and knees, and using wall sockets. The beds are... More 

Helpful?
Thank jtk10012
Henry F, Front Office Manager at Fullerton Marriott at California State University, responded to this review

Dear jtk10012, Thank you for taking the time to comment on your previous stay at the Fullerton Marriott. We appreciate your feedback as it gives us an opportunity to improve on our service and avoid this issue from occurring once more. I apologize for the inconveniences you experienced during your past stay as it falls below our goal and the... More 

Indianapolis, Indiana
Level Contributor
152 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed December 17, 2015 via mobile

At first when you enter the lobby and restaurant appear to be recently remodeled. Then you step off the elevators into a 70's decor and the rooms are very dated. The concierge lounge might as well not be there as the offering is very limited. This property seems to suffer in the service department in several areas that I observed.... More 

Helpful?
Thank Ross S
Henry F, Manager at Fullerton Marriott at California State University, responded to this review

Ross, Thank you for taking the time to provide us with the feedback of your last stay. I am sorry to hear that the service that you experienced was anything less than exceptional, as often we are complimented on our service and pride ourselves as such. However, I can certainly understand the dismay in the way in which you described... More 

Clovis, California
Level Contributor
165 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed December 11, 2015

I was amazed when we walked into the Lobby, they had completely remodeled this area, and it is beautiful. They even have a lovely outdoor lounge area. However the rooms have not, this is scheduled for the Spring of 2016 and it is needed . As we are Gold customers, I was not impressed with the free buffet breakfast. I... More 

Helpful?
Thank Barges867
Henry F, Front Office Manager at Fullerton Marriott at California State University, responded to this review

Dear Barges867, Thank you for your comments and feedback in areas in which we may improve. We value all the feedback we receive especially those of our loyal Marriott Rewards members such as yourself. Rest assure that your comments will be shared with the appropriate manager. Furthermore, as you mentioned, we will be undergoing a renovation to our rooms and... More 

Fresno, California
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed November 27, 2015 via mobile

Worst excuse for a room service menu ever. The only thing close to an entree are four Asian rice bowels. I went downstairs to the front desk to ask if there were pages missing. Nope, they were all there. When I told her that if you don't like rice, your pretty much out of luck. She told me the owners... More 

Helpful?
Thank JerryDuncan
Henry F, Front Office Manager at Fullerton Marriott at California State University, responded to this review

Dear JerryDuncan, Our team appreciates the feedback given for your previous stay. We apologize that our menu did not meet your expectations. We would consider our menu to be an Asian fusion theme that provides a variety of different taste. For example, my favorite plate are the pork belly sliders that includes cilantro, pickled vegetables, jalapeno aoli, and hoisin. Other... More 

Fort Worth, Texas
Level Contributor
152 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed November 19, 2015

Stayed here for business at CSU. Check in was smooth and pleasant. Room was clean and bed comfortable. Flat screen TV and wifi was decent (and free). My only complaint is that there was no plug near the work desk to plug in my computer. Also, the bathroom door does not stay open, which can make it really hot and... More 

Helpful?
Thank psych4trvl
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