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SpringHill Suites Fresno

#5 of 65 Hotels in Fresno
Certificate of Excellence
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6844 North Fresno Street, Fresno, CA 93710
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SpringHill Suites Fresno
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127 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bakersfield, California
Level Contributor
98 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a great stay here with family for son's wedding. We had 5 rooms which they gave us close together. Anything we asked for they were happy to accommodate. Breakfast had good options and was kept fresh. The pool and spa were very enjoyable. We even were able to stay beyond the closing time of 11 pm (shhh don't tell... More 

Was this review helpful? Yes 1
Amy M, General Manager at SpringHill Suites Fresno, responded to this review

Dear Karla M, I am so happy that you stayed with us at the Fresno SpringHill Suites for your son's wedding. Please pass along my congratulations to the newlyweds! I am very happy to hear that the staff took good care of your family and you enjoyed our hot breakfast buffet, pool and spa. I hope you will come stay... More 

Agoura Hills, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 25, 2015

This hotel hits all the notes perfectly. It's spotlessly clean, its' new beds are wonderful, and the staff is friendly and helpful. I won't stay anywhere else in Fresno! This is a perfect place to stay and know that everything will go off without a hitch.

Was this review helpful? Yes 1
Amy M, General Manager at SpringHill Suites Fresno, responded to this review

Dear J W, Thank you for your loyalty. I appreciate you only staying with the SpringHill Suites when you are in Fresno! Wether you were came here for corporate business, a sports trip or Journey to Yosemite I am glad that we were able to take care of your needs and provide you a clean, comfortable hotel room. The team... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 3, 2015

I would like to commend Elizabeth H. at your Fresno facility. What started out as a 3-day visit to my ailing mother turned into a week and a half of hospitals, doctors, surgery and very nearly losing her. As that unfolded, I needed to take my wife back down to LAX for the scheduled return flight home to Dallas, then... More 

Was this review helpful? Yes 1
Amy M, General Manager at SpringHill Suites Fresno, responded to this review

Dear Jim B, We were pleased to have you stay with us and hope your mother is doing better. So happy that Elizabeth was able to accomodate all of your needs and help in every way she could. She is a wonderful associate and I am sure this review will bring a smile to her face. We thank you for... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 29, 2015

For the last 9 months, I have been traveling on business from North Carolina to Fresno, CA. For the first couple of weeks I stayend at the Homewood Suites,however due to poor customer service I thought I would try the Springhill Suites. I am so glad that I did. I have been traveling on business for the most of my... More 

Was this review helpful? Yes 2
Amy M, General Manager at SpringHill Suites Fresno, responded to this review

Dear Eugene B, It has been our absolute pleasure to serve you. The entire team enjoys having you stay with us and I was so happy to read your review this morning. It put a smile to so many faces around here. We always look forward to your visits and appreciate your business. The staff members were very happy to... More 

Detroit
Level Contributor
119 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 23, 2015

Front desk staff couldn't have been more helpful and accommodating.Nice Contemporary decor, but housekeeping in lobby lounge area and the breakfast area was abysmal. Even though there was an attendant at breakfast, a dropped melon stayed on the floor throughout the entire breakfast time with foot tracks through it. The counters weren't wiped and crumbs and food stuff were everywhere.... More 

Was this review helpful? Yes
Amy M, General Manager at SpringHill Suites Fresno, responded to this review

Dear JollyTravelerDetroit, I was pleased to hear that you enjoyed the customer service you received at the springhill suites Fresno. It is our goal to keep our guests happy and enjoying travel life. I was dissapointed to learn of the condition of the breakfast area during your most recent stay and will definitely address with the staff to ensure it... More 

Bakersfield, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 14, 2015

Since the moment you walk in this place you feel the positive energy this place has to offer. They keep everything sparkling clean, your room gets service every single day and they serve the healthiest breakfast comapred to other hotels/suites I've been to. I LOVED the costumer service they have. It really looks like these people love their job and... More 

Was this review helpful? Yes 1
Amy M, General Manager at SpringHill Suites Fresno, responded to this review

Dear Ari P, Thank you so much for the fantastic review of the SpringHill Suites. I really appreciate you taking the time to acknowledge the team. The SpringHill Suites Staff are very hardworking and I am exceptionally proud of them for the customer service they provide. I am so pleased that you enjoyed your stays and hope that we will... More 

Marysville, Ohio
Level Contributor
216 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed May 5, 2015

My wife and I came to Fresno for some vacation time, prior to a conference in San Francisco. Fresno was a perfect base for our excursions. We enjoyed our stay and even extended it for an additional 2 days at this hotel. The hotel is very nice. The staff was friendly and helpful. The breakfast was also good. We'd stay... More 

Was this review helpful? Yes
Amy M, General Manager at SpringHill Suites Fresno, responded to this review

Dear JeffMarysville, I am glad you were able to enjoy some vacation in Fresno. There are so many fun things to do in the Fresno area and I am glad to hear you were able to stay a few extra days and enjoy yourselves. I really hope you were able to visit Yosemite during your stay... If not Ihope you... More 

Sacramento, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 23, 2015

CORPORATE GREED ALERT - Make sure to check your confirmation prior to paying and your final receipt. I stayed here last year for a work trip. I booked one room at Towneplace, but once we determined Springhill was a cheaper rate our group lead worked with the Cleveland Call Center and booked our group of 4 here. The Call Center... More 

Was this review helpful? Yes 1
Amy M, General Manager at SpringHill Suites Fresno, responded to this review

Dear Vicki S, I am sorry that you feel the no show charges were unfair. The hotel had multiple reservations that were guaranteed with a credit card. We held the rooms and after the fact loss some of the revenue in chargebacks, for which per the cancellation and no show policy we would be entitled. We did not make the... More 

Roseville, California
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed March 8, 2015

Nothing like the smell of new carpet when you exit the fourth floor elevator! Room was nice. Fridge and microwave in conjunction with the usual amenities one would expect from this property. Experienced difficulty with hot water reaching the shower in the morning. Not only did the GM take a personal role in the resolution of my concern, she updated... More 

Was this review helpful? Yes 1
Amy M, General Manager at SpringHill Suites Fresno, responded to this review

Dear Justin C, I am so pleased you like our new rooms - can't wait for you to see the new lobby when you return. We should be done by next week with the lobby so that will be exciting. I very much appreciate you giving me the opportunity to resolve the issue and I hope when you are in... More 

Los Angeles, California, United States
Level Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed February 21, 2015 via mobile

This Springhill Suites was certainly superior to others we have stayed in. Rooms were definitely spacious, breakfast had everything you could want. WiFi worked perfectly. It is convenient to everywhere we needed to go. Would definitely stay here again.

Was this review helpful? Yes 1
Amy M, General Manager at SpringHill Suites Fresno, responded to this review

Dear Val D, I can't wait to have you back to the hotel. It sounds like we were a perfect fit for you and that makes us at the hotel feel great. We just recently increased our bandwidth to make sure we are able to keep up with the need for people to stay connected. As we just made that... More 

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