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Comfort Inn Fresno

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5455 West Shaw Avenue, Fresno, CA 93722
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Comfort Inn Fresno
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Comfort Inn Fresno
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116 reviews from our community

Traveler rating
    44
    42
    17
    8
    5
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34
35
7
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Massillon, Ohio
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We have had the opportunity to stay at this hotel last October and again in May of this year, due to business travel. Highly recommend this location. The hotel is clean, nicely decorated, great exercise room with showers, breakfast nice and well stocked. The staff is extreme friendly and honestly concerned about satisfied customer. If able, the restaurant Di Cicco's... More 

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Lisa C, General Manager at Comfort Inn Fresno, responded to this review

Hi R J Thank you so very much for your review of your recent stay at our Comfort INN. It is delightful to hear that your stay was wonderful. It is our mission to provide each guest is an exceptional stay and valuable accommodations. Our team members do genuinely care about each guest and that their stay with us is... More 

Cayucos, CA
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in Fresno for a wedding. We had a King Suite. The king bed was comfortable the fold out bed not so much. The staff was amazing. Saturday morning we were allowed into the fitness room and pool before the posted hours. Michelle let us in and was happy to do so. All staff we encountered were happy, smiling,... More 

Was this review helpful? Yes
Lisa C, General Manager at Comfort Inn Fresno, responded to this review

Dear Guest, WOW, Thank you for your review of your stay at our Comfort INN-Fresno. We are so excited to hear we were able to make your stay perfect and your visit with us was a success. It is our mission to create the best experience for each of our guests. Michelle is absolutely wonderful. She always gives her very... More 

Daly City, California
1 review
5 of 5 stars Reviewed 2 weeks ago

May I just say the comfort in on Shaw in Fresno is a wonderful place to to stay the hotel in tops and the service is off the hook the General Manager Lisa Manager is very well informed in her job the staff is very friendly I love this hotel and when I go to Fresno about 3 times a... More 

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Lisa C, General Manager at Comfort Inn Fresno, responded to this review

Hi Queen Thank you for your kind words. It was another great weekend. Thank you so much for your continued business.It is always a great time when you and your MC stay.Ollie and the guys keep us smiling and laughing. We are already preparing for your next event. God Bless and we will see you in October. Sincerely Lisa Cummings... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Booked in the middle of the night, got a great comfy clean room. Full breakfast bar in the morning. Would definitely come back again. Staff was very helpful. Next time going to have to check out the pool!

Was this review helpful? Yes 1
Lisa C, General Manager at Comfort Inn Fresno, responded to this review

Dear Guest, Thank you for your review of your recent stay at our Comfort INN-Fresno. It is our pleasure to make sure each guest is pleased with their stay. We are always encouraged when we hear from our guests that they had a great stay and would return again. We look forward to seeing you again in the future. Sincerely,... More 

2 reviews
2 of 5 stars Reviewed 3 weeks ago

I have to say first off the front desk was very nice. But..... My family and I checked into our room fairly late. When we walked in it looked ok, n then we walked all the way into the room and noticed a big black thing on the white wall, i went to really look at it, kind of looked... More 

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Lisa C, General Manager at Comfort Inn Fresno, responded to this review

Dear Michelle, Thank you for your review of your recent stay at our Comfort INN-Fresno. I am so sorry that your stay with us was anything less than great. We strive to ensure each guest has a wonderful experience while staying with us. This is far from how we do business. I have addressed this with the room attendant that... More 

Elkin, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 16, 2015

Thank you Comfort Inn for a Beautifully kept Hotel and such a nice management. We have stayed in Comfort Inns from the east coast to the west coast and this one is tops. Unit was clean and we received the best of service from the staff. Highly recommend this Hotel.

Was this review helpful? Yes 1
Lisa C, General Manager at Comfort Inn Fresno, responded to this review

Dear Guest, You are sincerely welcome. Thank you for being a loyal Comfort INN friend. May you continue to meet wonderful people and make many memories during your travels. We look forward to your next visit. Best wishes, Lisa Cummings General Manager . More 

Senior Contributor
26 reviews 26 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 16, 2015

I stay in more hotels than I can count for my job. This night there was a problem with my corporate reservations. Kim was on duty and she helped out so much with resolving the issue! She was friendly, attentive, understanding and just all around amazing!

Was this review helpful? Yes 2
Lisa C, General Manager at Comfort Inn Fresno, responded to this review

Hi Gordon, Thank you for your review of your stay at our Comfort INN-Fresno. It is wonderful to hear that Kimberly made your stay exceptional. Kim's kindness comes naturally and we all benefit from having her on our team. I have shared your comment with Kim and she was so happy to hear you. We look forward to your next... More 

Fresno, California
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed April 6, 2015

I'm extremely upset!!!!! I booked for 5 nights through priceline. It cost me approx. $500. So I check my bank statement a few days later and see that priceline took their money AND Comfort Inn charged me for my stay too. So not only did they make me overdrawn, but i had many small purchases that I'd made because I... More 

Was this review helpful? Yes 1
Lisa C, General Manager at Comfort Inn Fresno, responded to this review

Dear Guest, Thank you for the review of your recent stay at our Comfort INN-Fresno. I am very concerned about the billing issues you have experienced. It is always best to book directly with the hotel when making reservations to guarantee reservation and payment accuracy. I want to make sure that this is taken care of for you. Please contact... More 

Chico, California
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 30, 2015

Staff in the breakfast hall was fantastic. Plenty of food and quick to take care of us. Bigger highlight is Michelle the manager when we stayed. Our lock it turns out was not functioning when we woke up and addressed it with her. She comped us appropriately and made my wife and I feel better about the situation. Michelle i... More 

Was this review helpful? Yes 2
Lisa C, General Manager at Comfort Inn Fresno, responded to this review

Hi David, Thank you so much for your review of your recent stay at our Comfort INN-Fresno. I am delighted to hear that you enjoyed your stay with us. It is our desire for each guest to leave happy and rested. Hope, our breakfast attendant, and Michelle are both happy to hear that they played a direct part in making... More 

Junction City, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 9, 2015

We checked in at 11:30 on a Saturday night. Hoping to make it to Tulare from Redding, CA. Just got too tired. Adam, the Desk Guy, was very polite and did everything he could to assure our comfort. It wasn't his fault that the printer didn't want to work :) We checked in and found the room clean and extremely... More 

Was this review helpful? Yes 1
Lisa C, General Manager at Comfort Inn Fresno, responded to this review

Dear Guest Thank you for your review of your recent stay at our Comfort INN - Fresno. Wow! Redding to Tulare that is quite a drive. I am glad you stopped and rested for the night. You're right, Adam does a great job and is always willing to make our guests feel welcome. We did replace that printer on Monday.... More 

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