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Extended Stay America - Fresno - North

2.5 of 5
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7135 N Fresno Street, Fresno, CA 93720
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Extended Stay America - Fresno - North
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Ranked #36 of 65 Hotels in Fresno
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4 of 5 stars reviewed yesterday
Irishtomato19 Madison, Wisconsin
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30 reviews from our community

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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Madison, Wisconsin
Top Contributor
101 reviews 101 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed yesterday NEW

There are a ton of medical buildings around this hotel. Kaiser Permanente is across the street and within a 3 mile radius is a 24/7 Urgent Care, Cancer Center, Allergist, Dental offices, Orthopedics, etc. You name it, it's probably within the radius. Plus IHOP, Sweet Tomatoes, and Chili's within walking distance, oh and let's not forget the military post with... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 16, 2015

Priceline booked me in a smoking room without warning. Staff refused to accommodate me in a clean room. Cum stains on the bathroom floor. Walls so thin I could hear neighbors up doing drugs and having sex all night. They never slept. Police sirens etc. The second night I stayed at a friends Super 8 hotel reservation because it was... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fresno - North, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that we were unable to move your reservation to a non-smoking room as you requested. As this hotel’s manager, I can assure you that whenever possible I will gladly change room types when available. Also, please be... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2015

I show dogs up and down the California valley. I love these hotels as the rooms are large bathrooms big, and a kitchenette so you can save money cooking for yourself on trips. The Fresno hotel was very nice! Beautiful grounds, and a walking path to Dennys, aND Chili's was right up the road. We where told Walmart was up... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Fresno - North, responded to this review

I appreciate you taking the time to write such a thoughtful review. I'm glad to hear that you enjoyed our great location and your fully equipped kitchen during your stay with us. I truly appreciate your comments regarding our hotel. I'll be sure to share your comments with our staff. Thank you again for your kind words. The staff and... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 25, 2014

Such amazing staff so friendly and handle distributing guests in rooms around you.. rooms are so clean and the house keepers are on top of it made sure my sheets were always fresh daily.. hotel management is very professional and very pleasant wonderful hotel definitely will recommend this hotel to everyone I know

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Fresno - North, responded to this review

We read your review, and would like to thank you for writing such wonderful things about your stay here. We truly appreciate your comments regarding our helpful staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Fresno, California
Senior Reviewer
9 reviews 9 reviews
1 of 5 stars Reviewed December 23, 2014

there is no service at all. they do not bring you towels, t-paper or anything for that matter. If you need anything you have to go to the front desk and ask for it. We have requested several times to have the room cleaned and they refuse. Can't even get clean sheets. Worst hotel I have ever stayed in. I... More 

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Manager_11525, General Manager at Extended Stay America - Fresno - North, responded to this review

Robin - Thank you for bringing your experience to our attention. We are disappointed to hear that you did not have a pleasant stay with us. We will work with our staff to make sure we are always accommodating our guests to the best of our abilities and providing quality service. Thank you again for your feedback. If you would... More 

Escondido, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 28, 2014

First off, I know this is an extended stay property so I did not expect much. With that being said The staff did work hard at trying to rectify our stay however it still was not what I would consider a very comfortable stay. For being an extended stay place, they strip the room down to the bare bones. They... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Fresno - North, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your check-in process was such a problem. I have reviewed Booking.com standard operating procedures with the staff member who checked you in so this won't be an issue going forward. In addition, as this hotel’s manager, I can assure you... More 

San Francisco Bay Area
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 23, 2014

This property is depressing which is sad really. It is located in the midst of a bunch of medical buildings and hospitals. They bill it as a place to stay when your loved one is in the hospital. Staying at Extended Stay America will only depress loved ones further than they already are. My room was dank, dark and felt... More 

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Manager_11525, General Manager at Extended Stay America - Fresno - North, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that you were not pleased with the amenities we offer. Your comments will be very useful as we continue to improve our guest experience. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the... More 

Sparks, Nevada
Top Contributor
94 reviews 94 reviews
14 hotel reviews
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed November 5, 2014 via mobile

Run away! Don't Stay! Where to start... First room, filled with flies......usually a symptom of something, or someone having been DEAD in room. When I complained staff did move me....my second room had a STRONG chemical masking odor.... Of a dirty room. Stayed the one night...never will return.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fresno - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you found there to be an unpleasant odor in the room you were moved to. As well, I am sorry that your room had a pest issue... More 

Roseville, California
Top Contributor
56 reviews 56 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed November 3, 2014 via mobile

had to stay for new job. Location was good for job location. Front desk staff unfriendly and abrasive ...room was dirty but all they ever did was vacuum. Took out own trash, washed own sheets and had to use paper plates as did not trust dishes were ever cleaned. Cob webs and mold in bathroom. Need I say more? Stay... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fresno - North, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your room and bathroom had cleanliness issues and that my staff was unfriendly. In response to your feedback, I am working with my housekeeping staff to review our cleanliness procedures and standards to ensure that your experience is not repeated.... More 

Lodi, California
Top Contributor
84 reviews 84 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 19, 2014

The room was clean and large. The free Wifi was a good feature. The only bathroom supplies were two bars of soap. The heater had an odor that made the unit not usable. Fortunately the weather is still warm enough that we could be comfortable without the heater. I turned it on only briefly. I was told the units were... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fresno - North, responded to this review

The staff and I read your review, and would like to thank you for writing such nice things about your check in and check out experience and that you were pleased with you room. We appreciate you letting us know about the odor coming from the heater. I will be meeting with our housekeeping and maintenance staffs to ensure this... More 

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