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Ramada Fresno Airport

5090 E. Clinton Way, Fresno, CA 93727 (Formerly Holiday Inn Fresno-Airport)
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Ramada Fresno Airport
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240 Reviews from our TripAdvisor Community

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Lincoln City, Oregon, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We were taking care of my mom's estate and wanted a place with a spa. Holiday Inn had the indoor spa and a heated indoor pool. This is just what the doctor ordered so we made our reservation. When we went to find it the direction took us to a hotel that said Ramada so we kept looking. We went... More 

Helpful?
Thank Alicha B
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed here on business, during my stay the hotel was in a transition in management companies. Working in the industry, and have experienced many transitions to new management companies this management staff could have done a much better job, When I arrived, I was early and I was glad my room was ready as I had been traveling all... More 

Helpful?
Thank Amanda L
Tel Aviv, Israel
Level Contributor
99 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is no longer 'Holiday Inn' but 'Ramada'. The hotel is very close to the airport, so no transportation is needed. The price is relatively high, breakfast is not very rich. The air condition was not working and towels were missing. Check in took a long time. I hope the new ownership will improve the service.

Helpful?
Thank DAG4
Anaheim, California
Level Contributor
3 reviews
2 of 5 stars Reviewed 3 weeks ago

I have stayed at this location many times, but the Hotel transformed into a Ramada Inn during my stay. When I went to check out, the person behind the counter didn't know how to use the computer to finalize the checkout process. By the time the process was finished, I was late for an appointment, and the clerk neglected to... More 

Helpful?
Thank gchaffee
Richmond, Virginia
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed November 24, 2015 via mobile

I am more than happy to give a place the benefit of the doubt, but this Holiday Inn has no redeeming qualities and has to be labeled a dump. Where to start? It's filthy and the first place in a long time where I had to kill a roach in my room. The front desk staff are clueless or in... More 

Helpful?
Thank PilotFriendly
Fran A, General Manager at Ramada Fresno Airport, responded to this review

Dear Pilot thank you for your feedback. We understand and apologize for the inconvenience caused by the roach. Our housekeeping team together with Pest control team have been took care of this issue. . We hope for the opportunity to make this up to you the next time you are in the area At Holiday Inn we are committed to... More 

Moore, South Carolina
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed November 15, 2015

I have used HI for most of my stays but this was without a doubt a terrible experience. Found out at check in that the shuttle would not be available and we had to be at the airport at 4:30am, so we walked. It then took us returning to the desk 3 times before we got a key that would... More 

Helpful?
Thank Garry T
Fran A, General Manager at Ramada Fresno Airport, responded to this review

Dear Garry thank you for your feedback. We apologize for the inconvenience due to our van was in workshop. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. At Holiday Inn we... More 

2 reviews
1 of 5 stars Reviewed November 15, 2015 via mobile

The hotel staff are rude and act like they don't know anything. My room had super healthy roaches spring around ( see images), I had to make sure my bags stayed zipped up. The back door lock is broken, no card key required to enter. The roof over the indoor pool is falling apart. Don't understand how they can use... More 

Helpful?
Thank Beautiful111
Fran A, General Manager at Ramada Fresno Airport, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the roach. Our housekeeping team together with Pest control team have been took care of this issue. . We hope for the opportunity to make this up to you the next time you are in the area At Holiday Inn we are committed to 100% guest... More 

Dayton, Ohio
Level Contributor
109 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
3 of 5 stars Reviewed November 11, 2015

Stayed one night on a business trip as it is literally just across the street from the Fresno airport. Room was basic and clean though it appears the hotel is in need of a complete makeover and update.

Helpful?
Thank MoundBerg
Fran A, General Manager at Ramada Fresno Airport, responded to this review

Thank you for your great review. Perfection is what we strive for and we are thrilled that it was met during your stay. We look forward to being of service to you soon. Wishing you many more safe and perfect travels. At Holiday Inn we are committed to 100% guest satisfaction” Fran Atiq General Manager Hotel: 559.252.3611 fatiq@fresnoairporthi.com More 

A TripAdvisor Member
1 of 5 stars Reviewed November 2, 2015 via mobile

This place looks ok, but looks are deceiving. The website and the book in the room says room service is available 11-2 daily. The restaurant isn't even open much less serving room service. Ran out of toilet tissue the first day there. Called the front desk twice. Finally just went to get some myself. No customer service. None.

Helpful?
1 Thank A TripAdvisor Member
Fran A, General Manager at Ramada Fresno Airport, responded to this review

Thank you for making our day with such a gracious response. Perfection is what we strive for and we are thrilled that it was met during your stay. We look forward to being of service to you soon. Wishing you many more safe and perfect travels. At Holiday Inn we are committed to 100% guest satisfaction” Fran Atiq General Manager... More 

Oakland, California
1 review
1 of 5 stars Reviewed October 27, 2015

First of all there's not a fridge available after I was told 3 separate times it was on the way up. As a DIRECT result my week's supply of medicine went bad as well as 1 week of special diet food I need! So now I must spend a day & travel (= time and $) to the VA Hospital... More 

Helpful?
Thank Odilon R
Fran A, General Manager at Ramada Fresno Airport, responded to this review

Thank you for taking a moment to share your experience at our hotel. I am so sorry to hear that your arrival was not handled appropriately. We appreciate you sharing your feedback. We are working to improve every guest's experience and that starts with feedback like yours.As our guest, we want you to always enjoy your stay with us. If... More 

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