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Holiday Inn Fresno-Airport

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5090 E. Clinton, Fresno, CA 93727
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Holiday Inn Fresno-Airport
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218 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cypress, Texas
Level Contributor
118 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I think I lucked out with the room I got. First floor with a window out to the parking lot. The room was clean and in decent shape but did have that musty, old motel smell. I was meeting some friends here that were flying in so it was a good location to the airport, just walk across the street.... More 

Was this review helpful? Yes
Fran A, General Manager at Holiday Inn Fresno-Airport, responded to this review

Thank you for taking a moment to share your experience I sincerely apologize for the numerous issues you had during your stay.I will address this with my staff immediately to make sure this does not happen again. Thank you again for staying with us we appreciate your business and we look forward to welcoming you back to our hotel in... More 

Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

*For those of you who want a QUICK LIST of the pros and cons from my stay at the Holiday Inn at the Fresno Airport, then you can look down at the list below, otherwise you may scroll down and I'll give my more extensive review* Stayed for 1 NIGHT (and I'm glad I didn't stay and longer!!) PROS: -... More 

Was this review helpful? Yes 1
Fran A, General Manager at Holiday Inn Fresno-Airport, responded to this review

Dear Misha thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. At Holiday Inn “we are committed to 100% guest satisfaction” we promise to do whatever it takes to ensure you are satisfied. We hope... More 

Vermont
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I should have checked TA first!! I would have caught this. I stay in a lot of these Holiday Inns and this is one of the worst. I rarely give bad reviews but this place needs to be sold off. The price was higher than almost any other. This operation is in serious need of upgrade. The carpets (see photo)... More 

Was this review helpful? Yes
Fran A, General Manager at Holiday Inn Fresno-Airport, responded to this review

Dear RhettBunker thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Huntington Beach, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Not impressed at all with this hotel. First of all, there is no elevator to the second floor. Also, half the rooms have windows that have a beautiful view out to the indoor pool area, so no matter what time of day it is you get harsh fluorescent light...no sun and no view of the sky. There is free wifi... More 

Was this review helpful? Yes 1
Fran A, General Manager at Holiday Inn Fresno-Airport, responded to this review

Dear Eric thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Sincerely Fran... More 

Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 24, 2015

Speaking of outdated! This one should be called the "Holiday Inn Museum." I first got a room on the second floor and they told me there was no elevator (are you kidding me). I had lots of luggage and was told I would have to carry it up. Lucky for me, they had 1 more on the first floor. if... More 

Was this review helpful? Yes
Fran A, General Manager at Holiday Inn Fresno-Airport, responded to this review

Dear Nate thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Sincerely Fran... More 

Orange County, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 2, 2015

Front desk staff are very responsive, helpful and courteous. Online reservations were a breeze and check-in was very quick. We were a large party with over a 100+ out of town and out of state visitors in Fresno for a weekend event. The Hotel Staff handled the entire (noisy) crowd along with their other guests very well.

Was this review helpful? Yes 1
Fran A, General Manager at Holiday Inn Fresno-Airport, responded to this review

Thank you so much for your review of our hotel.. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely Fran Atiq General Manager More 

San Angelo, Texas
Level Contributor
293 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
3 of 5 stars Reviewed May 31, 2015

The location of this hotel is excellent and the staff was excellent but...... the room was very dated and needed remodeling big time. The hotel is very large and could actually be a perfect place to stay with a little bit of updating. The restaurant for breakfast had a nice breakfast but my silverware was dirty, which did not leave... More 

Was this review helpful? Yes 1
Fran A, General Manager at Holiday Inn Fresno-Airport, responded to this review

Dear Debbie thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear about Silverware in restaurant. Your comments have been shared with F&B team and we ensure that it will not happen again. At Holiday Inn, we promise to do whatever... More 

La Crescenta, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 29, 2015

First of all, I was told that this hotel was not at the airport and, guess what? It was right at the airport. 2nd, my room was in this separate, older part of the hotel with no lobby, you entered thru a back door. There was a smell of pot in the hallway and the room had an unpleasant overall... More 

Was this review helpful? Yes 1
Fran A, General Manager at Holiday Inn Fresno-Airport, responded to this review

Dear Suzanne I apologize for this inconvenience we are working to improve every guest's experience and that starts with feedback like yours. If there is ever anything we can do to make you more comfortable, please let is know. Sincerely Fran Atiq General Manager More 

Prestwick, United Kingdom
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 26, 2015

I use this hotel as I go and return from a conference at Hume Lake. It is very convenient to the airport which after 14 hours travel is much appreciated. This time I only stayed on my way back home. The staff were very accommodating in resolving a problem with a colleague who was travelling with me. The room was... More 

Was this review helpful? Yes
Fran A, General Manager at Holiday Inn Fresno-Airport, responded to this review

Dear Richard thank you so much for your compliments and 5 Stars review. I am so happy to hear you enjoyed your stay and Holiday Inn team took such great care of you. Fran Atiq General Manager More 

Jacksonville, Florida
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 26, 2015

With a remodel this hotel could be something really special. The staff is excellent, the building is large with a nice lounge area and a giant indoor pool, and I'll mention the one killer app - the buildings location is nothing short of spectacular. It's located literally right across the street from the rental car returns area and there are... More 

Was this review helpful? Yes
Fran A, General Manager at Holiday Inn Fresno-Airport, responded to this review

Dear Paul thank you for your feedback. We understand and apologize for the inconvenience caused. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Fran Atiq General Manager More 

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