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Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon

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7191 W. Kathryn Ave, Fresno, CA 93722
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Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon
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43 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed 1 week ago via mobile

I can't thank Pardeep enough for his assistance during my stay. I had the team arrange a taxi for me very early in the AM for my flight home which didn't show. Pardeep volunteered to take me to the airport to ensure I made my flight on time. Thanks so much.

Helpful?
Thank Tj C
Fresno, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 21, 2015 via mobile

My husband and I would really like to thank Mandy Vang, Francis, Joy, and Chantel who handle the front desk for their exceptional service and friendliness every time my husband has stayed there and don't want to forget Angela G and Layna who are always so helpful in the breakfast area making sure everything is clean and ready to go!... More 

Helpful?
Thank Bakenqueen1
Escondido
Level Contributor
207 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
3 of 5 stars Reviewed November 4, 2015

We like HIE hotels. We are Platinum Priority Club Members. We are staying on a reward night and are upgraded to an Executive King room. Everything was as it should be, except maybe the noise level was too much. They have a Managers reception on this Thursday night. Wine, beer and soda are free. They also have some raw veggies... More 

Helpful?
Thank ranles76
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review

Dear ranles76, Thank you for being an IHG Rewards Club Platinum member and for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room. However, we’re sorry about the noise during your stay. We will look into this concern. We take all reviews positive... More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 15, 2015

We were there with a wedding party near buy Everything at the hotel was like new . The crew was friendly and helpful everything in our room worked. It was quiet No loud party's I would stay there again. The only drawback was there were very few eating places near the hotel Sub way and Taco bell Nothing a little... More 

Helpful?
Thank Kenneth M
Vallejo, California
1 review
5 of 5 stars Reviewed August 9, 2015

My room was excellent , Paul Coreno was a wonderful host not only to me but as I witness with other guest as well . I have been staying at the Northwest - Herndon every time I have to be in Fresno on work assignments for my company Coca-Cola . I have told all of my associates of this HIE... More 

Helpful?
Thank Keith W
1 review
5 of 5 stars Reviewed July 17, 2015 via mobile

On an unexpected extended stay in Fresno, we were delighted to find a room here, close to fuel and food and shopping, excellent breakfast, very friendly and helpful staff, plus a very clean pool and spa, as well as guest laundry services and a gym. Money well spent on a surprise mini-vacation!

Helpful?
Thank Daphne R
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 8, 2015 via mobile

We stayed at the Holiday Inn express off of Herdon in North Fresno over the 4th of July weekend to visit family. The room was fine. The beds were a little hard and made my back sore. The A/C was great as it was over 100 degrees outside. Loved the breakfast included downstairs. The automatic pancake machine was awesome! Went... More 

Helpful?
1 Thank Mark L
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 24, 2015 via mobile

Eww soo dirty and smelly. We stayed here for 2 nights because other hie were all booked. It's on w Kathryn av. The beds are uncomfortable, the room smelled, it was dirty, the ac was really loud, we could see the railroad tracks from our window the trains passing by are loud if you are a light sleeper. The employees... More 

Helpful?
Thank Thankujesus
YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review

Dear Thankujesus, Thank you for taking time out of your busy day to write a review of our hotel. We strive every day to create special experiences one guest at a time and we are truly sorry we did not manage this for your stay. We will take your feedback and apply the necessary changes to improve. More 

Bangor, Maine
Level Contributor
389 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
5 of 5 stars Reviewed March 7, 2015

We stayed here one night. Very friendly service upon check in. The room was very clean. Nice large room and very comfortable. Very modern and very up to date décor. I highly recommend this place. We would be sure to stay here again if we are in the area again.

Helpful?
1 Thank Traveler06232009
anywhere, California
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed January 9, 2015 via mobile

Super disappointed. We almost always stay at Holiday Inn Hotels. We like the usual consistency as well as the fact that -most of the time- service is good but this has to have been the worst experience at a HI. First of all, when we walked in, there was no real welcome or greeting; it was more of a "you're... More 

Helpful?
6 Thank globetr0ter
YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review

Dear globetr0ter, Thank you for taking time out of your busy day to write a review of our hotel. We strive every day to create special experiences one guest at a time and we are truly sorry we did not manage this for your stay. It is our goal to consistently ensure our service is superior and it is very... More 

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