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Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon

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7191 W. Kathryn Ave, Fresno, CA 93722
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Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon
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Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon
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36 reviews from our community

Traveler rating
    11
    14
    5
    2
    4
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12
7
3
10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Eww soo dirty and smelly. We stayed here for 2 nights because other hie were all booked. It's on w Kathryn av. The beds are uncomfortable, the room smelled, it was dirty, the ac was really loud, we could see the railroad tracks from our window the trains passing by are loud if you are a light sleeper. The employees... More 

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YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review

Dear Thankujesus, Thank you for taking time out of your busy day to write a review of our hotel. We strive every day to create special experiences one guest at a time and we are truly sorry we did not manage this for your stay. We will take your feedback and apply the necessary changes to improve. More 

Bangor, Maine
Top Contributor
317 reviews 317 reviews
113 hotel reviews
164 helpful votes 164 helpful votes
5 of 5 stars Reviewed March 7, 2015

We stayed here one night. Very friendly service upon check in. The room was very clean. Nice large room and very comfortable. Very modern and very up to date décor. I highly recommend this place. We would be sure to stay here again if we are in the area again.

Was this review helpful? Yes 1
anywhere, California
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed January 9, 2015 via mobile

Super disappointed. We almost always stay at Holiday Inn Hotels. We like the usual consistency as well as the fact that -most of the time- service is good but this has to have been the worst experience at a HI. First of all, when we walked in, there was no real welcome or greeting; it was more of a "you're... More 

Was this review helpful? Yes 4
YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review

Dear globetr0ter, Thank you for taking time out of your busy day to write a review of our hotel. We strive every day to create special experiences one guest at a time and we are truly sorry we did not manage this for your stay. It is our goal to consistently ensure our service is superior and it is very... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 20, 2014

Awful. A block of rooms was reserved for the wedding we were attending in the area. Upon check-in, my parents room had just been painted and the paint had not dried, in addition to masking tape everywhere in the room. They were moved to a handicap room and could not hang their clothes anywhere. When we checked in, we were... More 

Was this review helpful? Yes 1
YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review

Dear Christie Y, I apologize for the inconvenience you and your family members experienced during your recent stay with us. I appreciate your time, I will take your comments as feed back and communicate it to all the staff members to avoid similar situations in the future. Thank you for staying at the Holiday Inn Express & Suites Fresno Northwest... More 

Livonia, Michigan
Top Contributor
66 reviews 66 reviews
33 hotel reviews
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed August 8, 2014

My family of 4 (2 A, 2K - 11, 13) stayed at this hotel for 2 nights. The first night we arrived around 9pm after a long day at Universal Hollywood and traveling. When we checked in, we received a 10% off coupon for Yukon Jacks right across the street. That's where we headed and had a wonderful, late dinner.... More 

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YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review

LoveVacations, We appreciate your feed back regarding your stay at the Holiday Inn Express & Suites Fresno Northwest-Herndon hotel. Thank you very much for taking the time to share your experience during your last visit. We hope to have you back during your future visits to Fresno/Yosemite area. More 

Naples, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

We arrived at this property without a reservation after a dismal experience at a motel in Sequoia NP. Needless to say, we were tired, dusty, and in need of extreme comfort. We were not disappointed! Although without a reservation, Yuri at the Front Desk went the extra mile by finding we had unknown rewards points on file and actually held... More 

Was this review helpful? Yes
YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review

Thank you for staying at the Holiday Inn Express Fresno Northwest-Herndon. We are pleased to hear that we provided an excellent service by going the extra mile. More 

Livermore, CA
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 30, 2014 via mobile

I travel to Fresno for work and this was the first time staying in this Holiday Inn Express. The staff is very pleasant, rooms are clean, great deal with breakfast included but the noise is miserable. I tried to drown out the sound with fan but that is also loud. If it wasn't for the noise I would give it... More 

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YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review

Dear Travelgal38, I would like to thank you for the positive feed back from your stay at the Holiday Inn Express Fresno Northwest property. We value your time and hopefully next time you are in Fresno we can accommodate your stay at the Holiday Inn Express Fresno Northwest property. More 

Mishawaka, Indiana
Top Contributor
56 reviews 56 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 22, 2014

Although when I first came in I was not acknowledged with my points or being a Platinum member. I know that is kind of shallow, but I've put my time in with Holiday Inn for a reason. With that being said, that is about the only negative thing I can say with the exception of not really quite getting my... More 

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San Diego, California
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 21, 2014

Our family of 5 stayed at this hotel on our way to Yosemite. It was just one night and we'd driven all day. It got the job done, but we won't stay at this property again. The good: Very clean room. We had a 1 BR "suite." (I've never had a suite without more than one room, I'd call this... More 

Was this review helpful? Yes
YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review

Dear MClanea, I would like to thank you your recent feed back regarding your stay at the Holiday Inn Express & Suites Fresno Northwest. I apologize for any inconvenience experienced during your stay. I appreciate your feedback and hope to have back in your future trips to Fresno/Yosemite area. More 

Fort Worth, Texas
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 18, 2014

No reservations, but stopped to see if we, 3 adults, could stay. Yes, very good accommodations. Friendly from the front door to the dining to housekeeping to check out to grounds keeper. Well priced, $$$. Rooms were nice and cool. Beds were nice and soft, good sleep. Showers were good, hot water. All areas were very clean and kept. Breakfast... More 

Was this review helpful? Yes 1
YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review

Hello Darmar01, On behalf of the staff of the Holiday Inn Express & Suites Fresno Northwest, I will like to thank you for your review. We are very happy to hear that we met your expectations and we look forward to have you back soon. More 

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