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Extended Stay America - Fremont - Newark

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5375 Farwell Pl., Fremont, CA 94536 (Formerly Extended Stay Deluxe)
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1 room 1 adult
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Extended Stay America - Fremont - Newark
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61 Reviews from our TripAdvisor Community

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Fremont, California
1 review
3 of 5 stars Reviewed 1 week ago

we had issues with the sink back up and recliner not working they offered to move our room several times but my husband had just had both of his knees replaced at Washington Hospital. Sp moving rooms washout of the questions for us. However, Christian Ramirez was on duty at the front dress with each issue he worked to resolve... More 

Helpful?
Thank Rosemary D
Vancouver, Washington
1 review
1 of 5 stars Reviewed December 21, 2015

Had my work van broken into and $5000 worth of tools stolen plus a $500 bill to replace the punched out ignition switch. Not only did the hotel manager not seem to care but she adamantly "reminded" me that any theft or damage that happens in the parking lot is not their responsibility. My understanding is that this sort of... More 

Helpful?
Thank Robert M
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 27, 2015 via mobile

Having read the reviews beforehand, I wasn't expecting a 5-star experience. It's apparent walking into the lobby that this Extended Stay doesn't see a vacuum cleaner or window cleaning very often. We pulled up to our building to see squad cars. I asked the police if it was okay to go in, "Yeah. It's okay now." ???? We got room... More 

Helpful?
Thank Lynn D
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 7, 2015

Who says you have to leave town to experience much needed TLC. One night away from the family turned into 3 extra days of PEACE&JOY. No overselling, this ROOM was gorgeous a Stay-Cation in Great area!

Helpful?
Thank JL B
Chaska, Minnesota
2 reviews
1 of 5 stars Reviewed October 6, 2015 via mobile

Had a colleague book hotel for a trip to the San Jose area, HUGE mistake!! I trust that the rate was low for the area, However where the room did have a fridge, microwave, cooktop, and an iron, there were zero cooking utensils of any kind, no dishes, no silverware, no cups or glasses (no, not even the disposable variety)... More 

Helpful?
Thank Coach_Olsen
Khammam, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 28, 2015

We stayed there for 3 nights and to our surprise there is no house keeping. They will charge at 3 star prices and more depending on demand and the service will be half star . No utensils. You need to call then minimum three times to get half or less of those that you ask for. Under staffed. If they... More 

Helpful?
Thank kanduri
Fremont, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 19, 2015

The location of the hotel is ok, shops, supermarkets and restaurants are all around. It is very close to the Interstate, for going somewhere it is perfect, but some rooms in building A are noisy. Rooms in building B to the back and upper floors are better, except the air conditioning units are below your window like in my room.... More 

Helpful?
1 Thank pemu81
Manager_11525, General Manager at Extended Stay America - Fremont - Newark, responded to this review

I appreciate you taking the time to write a review of your experience with us. It upsets me to hear that you had trouble during your stay. I've discussed with my staff your experience to ensure issues such as these do not happen again. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... More 

Mumbai (Bombay), India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 23, 2015

My husband and I stayed at ESA Fremont- Newark from May 17 -24, 2015. When we checked into the room what we got was a decent sized room, but the bathroom was still dirty - hair in the bathtub, trash not been taken out and basin filled with soap water. We called the front desk and complained about it (twice!)... More 

Helpful?
1 Thank SS_2609
Bengaluru (Bangalore), India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 11, 2015

This facility is the worst I have ever stayed in on trips to the US and also the fact the their rates make them think they are top of the world. Breakfast is the stuff of klds, frontedesk unavailabe most of the time, everything makes noise (fridge and exhaust) and nothingts works when needed (phone and wifi). They take advantage... More 

Helpful?
1 Thank Edathua2015
Manager_11525, General Manager at Extended Stay America - Fremont - Newark, responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for all the inconveniences you encountered during your recent stay with us. Our goal is to always provide a home away from home experience to all of our guests and we are deeply sorry we failed in that mission. To prevent this from... More 

Pune, India
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed June 10, 2015

Stayed here for 10 days. The room was ok. Location is good - lot of restaurants around. However the internet connection in my room never worked. It worked in the lobby. When I complained this to front desk - they asked me to contact tech support number. They expect you to resolve the problems for the service that they are... More 

Helpful?
Thank GuyAnonymous
Manager_11525, General Manager at Extended Stay America - Fremont - Newark, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay with us did not meet our company’s high standards. I've reviewed your comments with our staff, and we will work diligently on improving our communication and resolving guest issues in a timely manner. Thank you very much for bringing this to our attention.... More 

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