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Crowne Plaza Foster City - San Mateo

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1221 Chess Drive, Foster City, CA 94404
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Crowne Plaza Foster City - San Mateo
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Crowne Plaza Foster City - San Mateo
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300 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Paris
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We have been waiting for more than 45 minutes for the shuttle (we phoned at least 5 times !!!) and then we had very noisy rooms because of music (there is a nightclub inside) and traffic on the road. The hôtel is far from the airport in comparison with the others and the others have more efficient shuttles. The staff... More 

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

I stayed here for two nights, because of my job, I need to have a quite environment, on the first day, I have been waken by the guest next room because they talking so loud! I call guest service, the first time, they say they will tell them to keep quite, however that doesn't worked, so I call the guest... More 

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CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this review

Dear Neverknowhy, Thank you for your recent review. I am so sorry to hear about your experience at our hotel, please accept my sincerest apologies. We completely understand your frustration and are currently investigating with our Housekeeping Department. Reviews like yours are very useful in improving our service we pride ourselves in. Thank you for choosing to stay with our... More 

Travelers are raving about these Foster City hotels

Washington, DC
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm surprised to see other reviewers say this hotel is listed as 4 star. If it is, it's at the boundary between 3 and 4. I stayed 8 nights. Pros - Very comfortable beds - Great location if you have business in FC - On-premise sports bar is pretty good - Buffet breakfast options change from day to day Cons... More 

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CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this review

Dear MarkP_9, Thank you for your recent review. Your elaborate details of the pros and cons you felt during your recent stay are truly valuable to us. We also thank you for choosing the Crowne Plaza Foster City, as we understand there are many options to our guests. We hope to see you again soon! Sincerely, Crowne Plaza Foster City... More 

San Mateo, California
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We are locals and needed a place to stay during a quick home renovation project at our house. We considered many places in the San Mateo/Foster City area and the Crowne Plaza met our needs, great location, right price, safe, clean, and comfortable. Out of town visitors might find it helpful to know that this hotel is within walking distance... More 

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Danville, California
Top Contributor
136 reviews 136 reviews
39 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel is not set up for business travelers: the internet is terrible (timed out a ton), and there was no phone on the desk. The parking was very inconvenient to the lobby. They gym was small, but had what I needed and it was nicely air conditioned. Should have brought a water bottle as they had a fountain but... More 

Was this review helpful? Yes 1
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this review

Dear SandraBaja, Thank you for taking the time to share your experience at the Crowne Plaza Foster City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the issues in the fitness center and our internet connection and... More 

Chinnor, United Kingdom
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Another business trip, I would not stay here for pleasure or leisure, it's functional and business. I arrived on a Saturday evening in the midst of a cowboy evening for the more senior individuals, what a site that was and needless to say the rodeo riding kept me awake most of the evening, as long as they had a good... More 

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CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this review

Dear Alisdair H, Thank you for sharing your recent experience at the Crowne Plaza Foster City. We appreciate your comments and look forward to seeing you again in the near future! Sincerely, Crowne Plaza Foster City Management More 

Los Angeles, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We recently stayed at this property over the weekend as we have stayed here NUMEROUS times before. This Crowne Plaza is a beautiful renovated property but it does need better night staff. Did not accommodate my request and was not pleasant to deal with. My wife and I are both in the hospitality business and this is no way to... More 

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CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this review

Dear Nathan E, Thank you for sharing your recent experience. We would firstly like to thank you for your continuous support and for choosing our property as your choice of accommodation. Secondly, we would sincerely like to apologize for the service you received. Your comments are greatly appreciated and have been passed onto the Front Desk Management for further review.... More 

No. Calif.
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent experience for our stay here. Hint: unless you want to party at the weekend nightclub and have that lifestyle, ask for the second building upon check-in. It is quieter. The executive (repeat and business guests) weekday morning breakfast is very good. Extra clean rooms, good service all the way around. If you forgot something, nice store/gift shop. Sports bar... More 

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Platteville, Wisconsin
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 23, 2015

This hotel provided VERY comfortable beds, and was very clean. The front desk personnel could be more friendly at check-in, and PLEASE be aware that if you plan to take the hotel shuttle to/from the airport that 1. The shuttle ONLY runs once an hour on the hour and 2. There is another shuttle for the Crowne Plaza in Burlingame,... More 

Was this review helpful? Yes 1
Austin, Texas
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 11, 2015

At best, the Crowne Plaza Foster City is a 3-star hotel. To place this in proper perspective we stayed in a suite in the Executive Tower. Good News: - Convenient mid-peninsula location with easy access to highways 101, 92 and 280 - Friendly, helpful staff - Reasonable, good quality on-time room service Bad News: - Remodeling of rooms is like... More 

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CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this review

Dear Global_George, Thank you for your detailed review. We are very sorry that our recent renovations did not exceed your expectations. Your comments have been distributed to all hotel departments for further review . Your comments are very important as we strive to improve on all our amenities each day. Thank you for your review and for staying at the... More 

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