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Crowne Plaza Foster City - San Mateo

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1221 Chess Drive, Foster City, CA 94404
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Crowne Plaza Foster City - San Mateo
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Crowne Plaza Foster City - San Mateo
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310 reviews from our community

Traveler rating
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    76
    37
    29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wisconsin
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Hotel was very clean, staff were pleasant, great bar in the hotel! Called for extra towels and that took a few requests before we actually received any. Breakfast buffet was very good and worth the price.

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1 review
1 of 5 stars Reviewed 4 days ago NEW

WORST HOTEL EVER!!!! I stayed there for a night to catch up a flight the next early morning. The room next to mine was having a party , and the music was extremely loud. I called the guest service to ask them to lower the volume, they were not able to do anything. The second time I called, they started... More 

Was this review helpful? Yes 1

Travelers are raving about these Foster City hotels

Toronto, Canada
Top Contributor
103 reviews 103 reviews
20 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We booked this hotel last minute as a result of a flight delay routing out of SFO. The hotel was farther from the hotel than I expected. We were too tired to call for a shuttle from the airport so we took a cab and it was a $40 fare and took 30 min during heavy traffic. We took the... More 

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London, England
Top Contributor
182 reviews 182 reviews
165 hotel reviews
192 helpful votes 192 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Location Located in Foster City, about 20 minutes drive from SFO airport. Within area is a shopping mall (Bridgepointe), there is also some fast food restaurants such as IHOP, MC D's, KFC etc.. There is not much else as many offices are in this area. The hotel is really used for close vicinity to airport. It appears to be a... More 

Was this review helpful? Yes 1
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this review

Dear docdot, Thank you for leaving your review. We sincerely apologize the unacceptable level of service you experienced with our staff. Your comments are highly appreciated and we will certainly address these issues with our staff. In addition, we thank you for your detailed review. Please note, we offer complimentary parking for all guests and have always offered complimentary parking.... More 

Redwood City, California
1 review
2 of 5 stars Reviewed 1 week ago

I stopped using Priceline a decade ago because the money saved was not worth getting the worse room in the hotel. I made the mistake of trying Hotwire because I needed to stay locally for one night and due to where I live everything decent was either booked or $300. So I payed $227 plus taxes to stay at the... More 

Was this review helpful? Yes 1
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this review

Dear J W, Thank you for leaving your review. We sincerely apologize you feel that the room is not up to your standards. We've addressed these issues with our hotel departments and will do our best to improve the noise levels heard from the guest room. We do appreciate your comments and hope to see you again the next time... More 

Dubai, United Arab Emirates
Contributor
17 reviews 17 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The CP in Foster City is fine as a business hotel and is fit for purpose. It is clean and has all the amenities. Our bath leaked into the bedroom and when we reported it to the receptionist we were told "we will "probably" change your room. I insisted that the room be changed as the whole carpet was wet... More 

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CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this review

Dear island_sands, Thank you for your review. We are sorry you had a leak in your bathroom and very glad we were able to find you an alternative room. We are also pleased to let you know from the time you stayed, the leak has been fixed. Thank you for choosing to stay with our property and hope to see... More 

Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We don't splurge on hotel rooms often, but I am so glad we did this time. Not only are the beds extremely comfortable and fresh, but the decor is modern and sleek. Lots of aromatherapy products waiting for you in your room. Such a treat! The common areas were clean, open, and beautiful. The staff was also very nice and... More 

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Nevada City, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I checked into the Crown Plaza late in the evening for one night using my IHG reward points. I had heard that the renovations were finished at this hotel and I wanted to see what had been done and try it out. I had stayed there before and was unhappy with their slow free internet accorded to me as a... More 

Was this review helpful? Yes
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this review

Dear MobileTraveler30, Thank you for taking the time to share your experience at the Crowne Plaza Foster City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the Crowne Plaza, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Quezon City, Philippines
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean room with comfy bed. The gym, airport shuttle, and free breakfast are convenient. However, free wifi is extremely slow and keeps on disconnecting, making it hard to viber/skype call loved ones. This is only a minor inconvenience for me though because I don't use the internet there that often.

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Metro Manila, Philippines
Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at Crowne Plaza for 8 days when we had a business trip in San Francisco. My over-all stay has been comfortable. I was just a bit surprised that my room and the room of my co-worker don't have a microwave oven. I think I got a bit of an upgrade because my room has a desktop pc (useless),... More 

Was this review helpful? Yes
CrownePlazaFC, Manager at Crowne Plaza Foster City - San Mateo, responded to this review

Dear Roxy B., Thank you for your recent review. We are pleased to announce that since you last time you stayed with us we completed a hotel wide renovation including guest rooms and meeting space. Guest rooms no longer have a personal desktop but have upgraded safes in every room. There is also a communal microwave on the 3rd floor... More 

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