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Batang Ai Longhouse Resort, Managed by Hilton

3.5 of 5
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Batang Ai, Lubok Antu 95900, Malaysia
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Ranked #1 of 1 Hotels in Lubok Antu
A recent review
5 of 5 stars reviewed 2 weeks ago
colbysmomma SanFrancisco, CA
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390 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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SanFrancisco, CA
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If there was ever a place that will make you feel like you have just stepped into the pages of a Rudyard Kipling book, this, surely has got to be that place! The Batang Ai Longhouse Resort is a short boat ride , but you will feel like you have stepped into another world! And, to some degree you have.... More 

Was this review helpful? Yes 1
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. Thank you for taking the time to share your experience and your great review about your recent stay at our resort. Batang Ai is rugged yet it possesses a distinct charm and we love how you’ve written about your experience. The information that you have provided is very useful to the travellers planning... More 

Nottingham, United Kingdom
Top Contributor
66 reviews 66 reviews
38 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This resort is in a "longhouse style" and all the more interesting for that. The rooms are spacious and comfortable and we spent two nights here as part of a tour. The first night the resort was full and a good buffet was provided. The second night occupancy was much lower and an "a la carte" meal was laid on.... More 

Was this review helpful? Yes 3
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. It was our greatest pleasure to have you stay with us and we appreciate the opportunity to service your travel needs, especially deep in the rainforest! My team works hard to deliver the best personalised service in order to enrich all our guests' stay experiences. It is very rewarding for them to receive... More 

Calgary
Top Contributor
66 reviews 66 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have to say the most memorable stay at this longhouse was brought by Ramona, our nature walk guide. She is passionate about her work, very energetic and knowledgeable of the rain forest. The first night we arrived, we wanted to check on the nature walk, the front desk staff referred us to Ramona. We talked to her, and she... More 

Was this review helpful? Yes 2
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. Thank you for your review. We are pleased to hear you enjoyed your stay at our resort and will let Ramona know that she has contributed to your pleasant experience. We greatly appreciate your gracious comments. We hope to see you again soon. With warmest regards, Jon Warmington General Manager Hilton Kuching &... More 

Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 12, 2015

We chose this hotel because it was a convenient place from which to visit an Iban longhouse. The ferry schedule to and from the site did not seem to reflect the times that were listed. This suited us, however, as we were late to board both going there and coming from there. This might be a problem for other guests,... More 

Was this review helpful? Yes 1
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Thank you for taking a moment to share your experience. I am delighted to hear that the team took good care of you. I am also glad that you found the nature walk to your liking, and you have had a memorable time at the longhouse. We are sorry that the boat was not on time and have also noted... More 

Bristol, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 27, 2015

The site is excellent and it is very quiet. The bat trip over is a good experience. But the Hotel is very dated - no broadband access so we could not use our Ipad. The only internet access was on an old machine with dial up in the Reception area - and there is only one of them. The hotel... More 

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HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Thank you for taking the time to write a review about your recent stay at our resort. We sincerely appreciate your feedback and we are glad you like the location. We are very sorry you were unhappy with our facilities though. Due to the remote rainforest location of the resort, internet connectivity and the luxury of modern technology are a... More 

1 review
5 of 5 stars Reviewed February 5, 2015

Even it was my first time stay here, I could say that I am really happy with the excellent service form the staff. I felt welcome to the resort & it was like I am part of the resort during my stay. One of the best scenery I experienced.

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HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. Thank you for taking the time to share your experience and your gracious comments about your recent stay at our resort. Batang Ai is a unique location indeed. We agree with you that the scenery is captivating and it is the perfect place for those seeking tranquillity. We hope you will return should... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2015

We had a very quiet stay here, there were only three other guests! Lovely views from the pool. Very relaxing setting and the trips out were very interesting. This is a hilton-managed longhouse so what we found was a hybrid - not a genuine longhouse experience by any means, and not a usual hilton. We found it was the perfect... More 

Was this review helpful? Yes 1
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Thank you for your review. Batang Ai is a unique location indeed. I am pleased to hear you enjoyed your stay and will let Norris know that he contributed to your memorable visit. We hope you will return to Batang Ai again on your next visit to Borneo! With warmest regards, Jon Warmington General Manager Hilton Kuching & Batang Ai... More 

Uppsala
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 28, 2015

Stayed here for just one night. with a large group of people on a business trip. The rooms are in a typical Malay longhouse, and are very comfortable (and affordable), in particular the duplex rooms. We were served an excellent buffet, eating out on the veranda, with a beautiful view over the lake. I hope to come back here one... More 

Was this review helpful? Yes
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

We appreciate the opportunity to service your group and glad to know that you enjoyed the stay. We look forward to welcoming you and your family to Batang Ai. With warmest regards, Jon Warmington General Manager Hilton Kuching & Batang Ai Longhouse Resort, Managed by Hilton More 

Dudley, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 11, 2015

This is a beautiful,tranquill,and pictuesque setting in which to both explore and relax in equal measure. We combined the two as we visited a traditional longhouse,and cooked lunch for the chief of the tribe,and returned for a spa treatment and a few hours by the pool in the same day!

Was this review helpful? Yes
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

I just wanted to thank you for your recent stay with us at Batang Ai! So glad that you enjoyed the tranquil setting and your trip to the longhouse. We hope you'll return to Borneo and to Batang Ai again soon. With warmest regards, Jon Warmington General Manager Hilton Kuching & Batang Ai Longhouse Resort, Managed by Hilton More 

Top Contributor
59 reviews 59 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 22, 2014

Friendly staff Beautiful lake and nature Nice to do the following: Canape walk !Longhouse visit! The room could use an upgrade. Old sheets and curtains. But... Clean! Good restaurant: Himt: !- We ate 2 times from the menu. The buffet is 75rm, but from the menu the food is much cheaper -! You have to ask for the menu yourself,... More 

Was this review helpful? Yes 2
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

I appreciate your review of your recent stay at Batang Ai. We're very sorry that you were not pleased with room linens and buffet price. We are continually working to improve our guest experience and thank you for your feedback. We hope to have another opportunity to serve you if your travel brings you back to this area. With warmest... More 

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