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Batang Ai Longhouse Resort, Managed by Hilton

Batang Ai, Lubok Antu 95900, Malaysia
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1 room 1 guest
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Batang Ai Longhouse Resort, Managed by Hilton
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417 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Drumcondra, Dublin, Ireland
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived here by boat and we're greeted at reception with some cold drinks. Check in was quick with bags brought straight to the room. The rooms are all longhouse style, spaced well apart. Bedroom was perfect, bed was nice and fan and air con worked perfect. Bathroom was large enough. This isn't a luxurious place to stay, it's a... More 

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HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warm greetings from Batang Ai. It was our greatest pleasure to have you stay with us and we appreciate the opportunity to service your travel needs while you were in Batang Ai. The remoteness of the location makes this resort unique and we appreciate your understanding. We are constantly working to improve our facilities and services; hence we sincerely appreciate... More 

Noosaville, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My family and I stayed here last week and have very mixed feelings about this... Pros: amazing location, great swimming pool and lounge/dining area, nice large clean rooms, the tree top rainforest walk was really nice and our guide Ramona was so interesting funny and friendly, the longhouse visit was really interesting except that our guide (not Ramona) disappeared and... More 

Was this review helpful? Yes 1
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warm greetings from Batang Ai. We thank you for your feedback following your recent stay with us at the resort. We are very happy to hear that Ramona has taken such good care of you. We will be sure to pass on your compliments to her. We offer our apologies for not living up to your expectations. We appreciate your... More 

Birmingham, United Kingdom
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for 1 night after spending some time in a 'real' longhouse with Iban people. Beautiful, tranquil setting. Room clean and comfortable but very dated. Shower went red hot and cold if there was another tap switched on or the toilet flushed. (Thought those days had gone.) Food on the evening was awful but thankfully we had eaten a large... More 

Was this review helpful? Yes 1
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warm greetings from the Batang Ai rainforest. We are very sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. Rest assured that we are working with our team to address the issues. Thank you for your feedback. With warmest regards, Jon Warmington General Manager Hilton Kuching & Batang Ai... More 

Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We made the 5 hour journey from Kuching to Batang Ai Longhouse managed by The Hilton. I've read a few of the reviews made by previous guests and it's obvious that someone from the Hilton Group reads the various reviews, even answers them, however does absolutely nothing else. One arrives at a building which looks rather nice from afar and... More 

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HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warm greetings from the Batang Ai rainforest. We would like to thank you for sharing your stay with us on TripAdvisor. We sincerely appreciate your review and we are very sorry that we were unable to meet your expectations. Rest assured that we will make every effort to improve in the areas that you have highlighted. Thank you again, we... More 

UK
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We went on the Highlights of Borneo Tour with Virgin Holidays for 11 nights but added a stop for 5 nights at Dubai on the way and 5 nights in Thailand on the way back. The trip proved excellent with totally different experiences at each place. Suggest you look at Borneo Adventure Field Trip Information hand out for details of... More 

Was this review helpful? Yes 1
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. Thank you for taking the time to share your experience and your informative review about your visit to the longhouse. We greatly appreciate your feedback. The entire team and I thank you for choosing to stay with us and we are glad that you have had a memorable holiday. With warmest regards, Jon... More 

Miami, Florida
Level Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
4 of 5 stars Reviewed 4 weeks ago

To get to Batang Ai Longhouse Resort, Managed by Hilton, it involves a 5-hour drive from Kuching to a half-hour boat that crosses Hydro Lake to the Lodge, but with stops at a wonderful open-air market in Serian with all sorts of spices, fish, vegetables (including green beans 17 inches long), and even baked goods; a pepper farm; and a... More 

Was this review helpful? Yes 1
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. Thank you for taking the time to share your experience and your gracious comments about your recent stay at our resort. Batang Ai is a unique location indeed and we are glad to note that you have enjoyed the stopovers at the various towns as well as the excursion to the Mengkak Longhouse.... More 

Switzerland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 weeks ago

After the long drive from Kuching (4 hrs on a bumpy road) and then nice short 20 minute boat trip to the Longhouse, it was really a great setting to stay miles from anywhere on a large lake in the rainforest. Not luxury but good accomodation ... just be aware of the bats that are nesting all along the corridors... More 

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HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. Thank you for your gracious review. We are pleased to hear you liked the location of our resort and that Ramona has contributed to your pleasant experience. It is wonderful to note that you have tried many of the activities and have enjoyed them. We greatly appreciate your comments. With warmest regards, Jon... More 

Diemen, The Netherlands
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 23, 2015

5h driving from Kuching, 30m with the boat the the Hotel. Hilton managed made us think well managed. nice sunset, nice bats flying around, very relaxed atmosphere. Good room though, airco works properly, bathroom everything working, but needs a makeover. there were just a few hotel-clients which made it comfortable. No Wifi at all, neither in the room, nor the... More 

Was this review helpful? Yes
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warm greetings from Batang Ai rainforest. We sincerely appreciate your review. We have taken note of your various feedback and we thank you for it. These are valuable feedback and please be rest assured we are looking into all the areas in order to improve. Once again, we thank you for your time. With warmest regards, Jon Warmington General Manager... More 

Travelers are raving about these Lubok Antu hotels

Kuching, Malaysia
Level Contributor
306 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 stars Reviewed July 22, 2015

Take about 4 hours plus to get to Batang Ai from Kuching. The ride was well worth it. Really enjoyed the boat ride getting and off from here on the lake. The hotel mimicks the long house style. Rooms are quite good with all the amenities of a star hotel. Sleep was great probably because everyone was kinda tired. Staffs... More 

Was this review helpful? Yes
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. Thank you very much for taking the time to share your experience. We are very happy to read your comments about your recent stay and glad that you found the location and facilities of the resort to your satisfaction. The next time you have the opportunity to travel to Batang Ai, we look... More 

Sydney Australia
Level Contributor
95 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed July 8, 2015

This hotel is built in the typical Ibhan tribe longhouse style and is only accessible by boat. It's remoteness is it's charm. The wifi doesn't work, the food is mediocre and the pool is too hot but the lack of any sound but that of nature more than compensates. The rooms are air conditioned and the sunsets are magnificent. I... More 

Was this review helpful? Yes
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. Thank you for taking the time to share your experience and your kind review about your recent stay at our resort. We greatly appreciate your understanding of the location and its setup. Middle of the year is our hottest period in Malaysia, hence the temperature may get a tad too uncomfortable at times.... More 

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