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Batang Ai Longhouse Resort, Managed by Hilton

Batang Ai, Lubok Antu 95900, Malaysia
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Batang Ai Longhouse Resort, Managed by Hilton
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Ranked #1 of 1 Hotels in Lubok Antu
A recent review
5 of 5 stars reviewed 6 days ago
Constant_traveller45 Palm Springs, California
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402 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Palm Springs, California
Level Contributor
266 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This place is special - if you are going to be in Sarawak, then you must take the time - three nights at least to stay here. You'll love it. the rooms are lovely - don't bother with the upgrade - the standard rooms are nicer - the suite is two levels with narrow stairs and no view from upstairs... More 

Was this review helpful? Yes 1
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. It was our greatest pleasure to have you stay with us and we are grateful for the opportunity to service your travel needs, especially deep in the Borneo forest! We are so glad you appreciated the tranquility and beauty of this unique location. We hope you will return should your travels bring you... More 

Cootamundra
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Once you realise what the resort is about, it makes it easier to understand the immense size of the resort but lack of guests. It was built to compensate the locals to give them employment when the dam was built in the 1980s. It is massive and you only see other guests at mealtimes. The rooms were adequate but with... More 

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HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. Thank you for taking the time to share your experience and your great review about your recent stay at our resort. We greatly appreciate your understanding of the location and its setup. Batang Ai is rugged yet it possesses a distinct charm. The information that you have provided is very useful to the... More 

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 6 days ago NEW

The hotel is delightful, roomy, clean and the staff very friendly and accommodating. The location makes for a serenity not encountered in many tourist locations. And it employs the local community so it serves an important role in the region.

Was this review helpful? Yes 1
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. Just wanted to thank you for your recent stay here at Batang Ai Longhouse Resort! We are so glad you appreciated the serenity and beauty of this unique location. We hope you will return should your travels bring you back this way. With warmest regards, Jon Warmington General Manager Hilton Kuching & Batang... More 

Hereford, United Kingdom
Level Contributor
173 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Struggling to describe the place because this slightly faded resort hotel (plenty of families staying in the large communal blocks) seems so out of place in its surroundings. Some staff were delightful - the nature walk was the highlight because of the guide - but others seemed struck by the general malaise and desperate air of the place. I would... More 

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HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. Thank you for your review. We are very sorry that we did not meet your expectation. Given the remote location of the resort, many guests do appreciate the modern comforts albeit simple and modest, which are available at the resort, especially after their excursions to the longhouse and hikes. We are constantly working... More 

Arnhem, Gelderland, Netherlands
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is quite nice but outdated. The surroundings do compensate though. Coming here for our peace and quiet, we had a wonderful time. It takes a 20-30 min boat ride to get there, the boat only goes at given times. When the boat is full it will leave. Don't be afraid of night time house pets like fruitbats or... More 

Was this review helpful? Yes
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. Thank you for taking a moment to share your experience. We are glad to hear you enjoyed the location of the resort. We appreciate your understanding. We are constantly working to improve our facilities and services, hence we sincerely appreciate your feedback. Thank you once again for your comments. With warmest regards, Jon... More 

Kuching, Malaysia
1 review
1 of 5 stars Reviewed 4 weeks ago

I've never seen international chain hotel staff so rude and mute. They won't inform you the boat is not working just stand and look and let me and my kids burned under the sun or they will reply you with native language when you asked in English!

Was this review helpful? Yes
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warm greetings from Batang Ai Longhouse Resort. We appreciate your review of your recent experience at our resort. We are very sorry that you were treated with an undesirable level of service. The team members concerned could have been proactive and communicated better. We are addressing the issues with our team and taking immediate steps to improve this area. Thank... More 

Travelers are raving about these Lubok Antu hotels

Singapore, Singapore
Level Contributor
62 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 4 weeks ago

MIss Hilton, I am a fan of your brand. I started the vacation from Hilton in Kuching, nice hotel no problem. However I cannot believe that Hilton puts its name to the Batang Ai Longhouse resort. All began well, although it is a long boring bumpy journey you need to be prepared to comit this time to the vacation but... More 

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HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warm greetings from Batang Ai Longhouse Resort. We always appreciate hearing from our guests. Thank you for your candid feedback of your recent stay with us. We are very sorry we were unable to provide you with the quality of facilities and service you deserved, and we really appreciate you bringing them to our attention. We apologize for the issues... More 

Lake Elmo, Minnesota
Level Contributor
371 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 stars Reviewed May 28, 2015

This lodge in nw Sarawak is reached by a twenty minute or so boat ride on the reservoir. Beware, the climb to the lodge is steep. The buildings are patterned after the longhouses of the Iban people. They also staff was the lodge. Our room was spacious and comfortable. The shower was quite dated, but it worked. Food was served... More 

Was this review helpful? Yes
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. Thank you for your review. We are pleased to hear you enjoyed your stay at our resort and will let the team know that they have contributed to your pleasant experience. We greatly appreciate your comments. We hope to see you again soon. With warmest regards, Jon Warmington General Manager Hilton Kuching &... More 

Hamburg, Germany
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed May 6, 2015

I was travelling alone in April 2015 and stayed with them for 5 days. I had a bit of a problem with the tour I had arranged and they called the tour guide office and rearranged everything, including letting me keep the same room (no charge) while i was away on my tour for 3 days. When I arrived after... More 

Was this review helpful? Yes
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. Just wanted to thank you for your recent stay here at Batang Ai Longhouse Resort! We are so glad you were able to experience our warm Sarawakian hospitality. It is very rewarding for our team to receive your generous compliments and to know that you have had a pleasant stay. Rest assured I... More 

SanFrancisco, CA
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed April 7, 2015

If there was ever a place that will make you feel like you have just stepped into the pages of a Rudyard Kipling book, this, surely has got to be that place! The Batang Ai Longhouse Resort is a short boat ride , but you will feel like you have stepped into another world! And, to some degree you have.... More 

Was this review helpful? Yes 2
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review

Warmest greetings from the Batang Ai rainforest. Thank you for taking the time to share your experience and your great review about your recent stay at our resort. Batang Ai is rugged yet it possesses a distinct charm and we love how you’ve written about your experience. The information that you have provided is very useful to the travellers planning... More 

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