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All 4 Bukit Tinggi hotels

Colmar Tropicale, Berjaya Hills - Malaysia

4.0 of 5 Hotel   |   KM48, Persimpangan Bertingkat Lebuhraya Karak, Bukit Tinggi 28750, Malaysia
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Colmar Tropicale, Berjaya Hills - Malaysia
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29%
Ranked #2 of 4 hotels in Bukit Tinggi
  • Overview
  • Reviews (286)
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286 people have reviewed this hotel

Traveler rating
    14
    56
    98
    60
    58
See reviews for
112
94
6
10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Singapore, Singapore
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Been hear more than 4 times and I'm loving it everytime! Great time to spend with family or friends. Lots of team bonding activities to do together. Going to the strawberry farm, organic farm, japanese garden and the botanical garden. Will go there again soon! Service support from the hotel was also fantastic, the whole atmosphere was like living in... More

Was this review helpful? Yes
TJAbdul, Manager at Colmar Tropicale, Berjaya Hills - Malaysia, responded to this review

Dear Zsiti, Allow me to thank you for patronizing our Resort with your many visits and continuous loyalty to Colmar Tropicale. As you have experienced the resort since long time your feedbacks are more than welcome and we will share it with our team members. Thank you for taking your time to share your wonderful experience here and we hope... More

Kuala Lumpur
Top Contributor
53 reviews 53 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for two nights (again) a few days ago. After a slight unpleasant experience with a sour faced receptionist , the atmossphere changed positively with the arrival of the duty manager, Mr. Leo who apologised for the unpleasantness. Leo, the ever pleasant and hardworking manager found a very good room within 15 minutes. He personally escorted... More

Was this review helpful? Yes 1
TJAbdul, Manager at Colmar Tropicale, Berjaya Hills - Malaysia, responded to this review

Dear Rajendran M, We thank you for your valuable patronage and wonderful review that has made the entire team proud of their performance. We have also shared your kind remarks with our associates and they are inspired to continue performing to the best of their abilities. However we apologise for the bitter experience with one of our staff. We have... More

Singapore, Singapore
Contributor
13 reviews 13 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Bring Cash.Lots of Cash.It is a secluded resort and if room service is not what you can bear,there are ONLY 5 restuarants within the hotel premises. Out of which 2 has spoilt machines, 1 accept credit cards above RM $50,and the other had working credit card machines.Thank God else we'll be starving.Souvernier shopsboth on hotel premises &the Japanese gardens accept... More

Was this review helpful? Yes 2
TJAbdul, Manager at Colmar Tropicale, Berjaya Hills - Malaysia, responded to this review

Dear JoyahJambu, Thank you for choosing to stay with us and share your experience here. Thank you for highlighting the issue of our credit card machine, we will investigate on the matter with our restaurants and find out what happened. We take note on the water flow in the bathroom, it will be check again for any irregular flow. For... More

Selangor Darul Ehsan
Top Contributor
54 reviews 54 reviews
37 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed June 22, 2014

How do you describe a place in Colmar, France? Nothing beats the Berjaya Group of making one instead. The group definitely has gone there as well as replicate as much as they can in order to present a similar French Village at Bukit Tinggi, Pahang. Welcome to Colmar Tropicale, which translates as Colmar at tropical weather. I have been to... More

Was this review helpful? Yes 1
TJAbdul, Manager at Colmar Tropicale, Berjaya Hills - Malaysia, responded to this review

Dear SamuelTan, First of all, we would like to thank you for your recent stay here at Colmar Tropicale French Theme Resort. For your information, this hotel was opened in year 2000 and was modelled after 16th century Colmar town, north east of Alsace, France. The resort incorporates architectural designs and elements from ancient surrounding villages of Riquewihr, Turckheim and... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 22, 2014

After reading few past review, has putting low expectations from the beginning. Easy excess from highway compare to Cameron highland as full with heavy vehicle. Arrival is smooth as I has pre booked from the Web. There a polite tiny little local girl who are a arranging our room efficiently. Our room located at corner second floor of block E... More

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TJAbdul, Manager at Colmar Tropicale, Berjaya Hills - Malaysia, responded to this review

Dear gmemojitola, Thank you for taking the time to share your review and feedback with us. While we are glad to know that your check in experience was good and you enjoyed the view of the beautiful scenery of our resort, we regret the inconveniences you faced in one of our room, however please be assured that we have notified... More

Kuala Lumpur, Malaysia
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 16, 2014

Maybe the management confuses between "rustic charm" and "abandoned". It was an ad-hoc weekend getaway, which was understandably a busy period but still there were only two staff at reception doing check-out/in..there was a long line and each guest spent about 9 minutes (yes I timed it!) getting checked out/in. Understandably our room wasn't ready at noon and was told... More

Was this review helpful? Yes 1
TJAbdul, Manager at Colmar Tropicale, Berjaya Hills - Malaysia, responded to this review

Thank you for the review RizwanHaneem, We truly regretted the experience you had during check in. We will look in the matter to improve the service. Your note regarding the hotel facilities has been highlighted to our team members and action is has been taken to improve the overall landscape and room condition. We are glad to to know that... More

Malaysia
Top Contributor
58 reviews 58 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed June 13, 2014

We overnight in an one bedroom suite. I would recommend Colmar to make over their hotel. The furniture need to be renewed. The swimming pool is dirty, lack of maintenance. I do not know how my kid got the cut on her leg until she told me after the swim. I waited for more then 5 minutes for 3 towers,... More

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TJAbdul, Manager at Colmar Tropicale, Berjaya Hills - Malaysia, responded to this review

Dear Phoebe_Travel, Many thanks for staying with us and sharing your constructive feedback, which will certainly assist us in upgrading our service levels. Thank you for your suggestions, yes we are in the process of upgrading our rooms and facilities at this moment. We perused your concern relating to the swimming pool and regret the inconvenience caused, we will investigate... More

Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 11, 2014

Disappointed with the place. The toilets in the reception area is super dirty and smelly. Why such company tolerate uncleanliness? For a hotel cleanliness is a must but seems they dont care about it. The Japanese village/botanical garden nothing much.... the rooms were just fine. Staff were too busy and trying their best to give out the atmost service they... More

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TJAbdul, Manager at Colmar Tropicale, Berjaya Hills - Malaysia, responded to this review

Dear Beth A, First and foremost, we thank you for choosing to stay with us during your recent trip and sharing your experience here on this public platform. Please allow us to explain that we do not tolerate uncleanliness to all our hotel facilities, we take serious measure to ensure every area of the hotel are kept clean and tidy... More

Kuala Lumpur, Malaysia
1 review
2 of 5 stars Reviewed June 10, 2014

Ridiculous booking procedure when hotel staff ask for credit card number, details, date, screen shot front and back. Hotel staff not trained too cater huge crowd. Slow in housekeeping and check-in procedure too long. The rooms are old and stuffy with worn out furniture. The Air-conditioning are not working properly and some louvres are broken. Food at breakfast buffet taste... More

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TJAbdul, Manager at Colmar Tropicale, Berjaya Hills - Malaysia, responded to this review

Dear HaniffZain, Thank you for your recent visit to Colmar Tropicale. We apologize if we have caused any inconvenience during your booking. Please be advised that this is done to avoid complications between hotel and financial institution. We take note of the slow service during extra peak seasons and we hope you will accept our sincere apologies for this situation... More

Dungun, Malaysia
2 reviews
2 of 5 stars Reviewed June 9, 2014

The hospitality is very bad. The guards face look like hell, not even single smile in face. The stage show was not suitable for kids (kind of belly dancing - check in on 4th Jun 2014 ). But I believe the show will be change from time to time. There was argument between me and manager on duty while on... More

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TJAbdul, Manager at Colmar Tropicale, Berjaya Hills - Malaysia, responded to this review

Dear Mailmatnor, Thank you for choosing to stay Colmar Tropicale and share your experience at Tripadvisor. Thank you for highlighting the attitude of the security guard, we have notified the team to take necessary action. We also regret that you find the stage performance not suitable for kids, and we have shared your opinion with the management team as well.... More

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Additional Information about Colmar Tropicale, Berjaya Hills - Malaysia

Address: KM48, Persimpangan Bertingkat Lebuhraya Karak, Bukit Tinggi 28750, Malaysia
Location: Malaysia > Pahang > Bukit Tinggi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Colmar Tropicale, Berjaya Hills - Malaysia 4*
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Also Known As:
Colmar Tropicale, Berjaya Hills - Malaysia Hotel Bentung
Colmar Tropicale, Berjaya Hills - Malaysia Bukit Tinggi

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Colmar Tropicale was modeled after 16th century Colmar town, north east of Alsace, France, also incorporatingarchitectural designs and elements from ancient surrounding villages of Riquewihr, Turckheim and Kaysersberg. The realization of this French themed village derived from the wish list of the Malaysia's fourth Prime Minister, Tun Dr. Mahathir bin Mohamad, who upon his visit to the region of Alsace were so impressed, that it inspired Tan Sri Vincent Tan, the founder of Berjaya Corporation Berhad to replicate the actual Colmar town in Malaysia.The resort comprised of 235 rooms and suites, offers 8 food & beverage outlets / lounges with food variety ranging from local & international cuisine to an authentic French fine dining restaurant. It also offers meeting rooms and banqueting facilities. ... more   less 
Number of rooms
235

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