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Hilton Garden Inn Irvine East / Lake Forest

3.0 of 5 27082 Towne Centre Dr., Foothill Ranch, CA 92610
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Certificate of Excellence 2014
Hilton Garden Inn Irvine East / Lake Forest
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Hilton Garden Inn Irvine East / Lake Forest
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206 reviews from our community

Traveler rating
    98
    70
    26
    5
    7
See reviews for
68
26
18
85
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lancaster, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Very pleased with our stay & the price we paid for the hotel. I do wish it would include breakfast, but it never hurts to try an out of town Denny's. My first rooms A/C did not work. They moved our room right away. From there I had not complaints. If the A/C in the first room was working we... More 

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United States
1 review
3 of 5 stars Reviewed 1 week ago

Great location for servicing Foothill Ranch/Lake Forest area businesses. I felt the bathroom could have been cleaner. Front desk staff was friendly. Was there supposed to be table service for breakfast? If so, I didn't get any. I'm not really sold on the adjustable beds, they seam rather "lumpy."

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newton, nj, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The Hilton 24 hour cancel policy is a real problem. This really limits my flexibility. My business travel is made up of sales calls on customers who are located in states from coast to coast. When I am out for a week I am staying in a different city every night. There are those occasions when a customer will send... More 

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Scott H, Asst. General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Dear Harold G , Thank you for taking the time to reach out to us on TripAdvisor. It is never our intention to disappoint our guests in any way, and I am sorry you feel that way about our cancellation policy; but I’m glad I got a chance to talk to you over the phone and resolve the issue. I... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 13, 2015 via mobile

The room I stayed in was clean and tidy. Basic amenities, including a desk for getting some work done. Free wifi, with pretty reasonable speeds. Plenty of free parking in front of the hotel. Nice friendly staff.

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Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you very much for your time and response about your stay with us. I am pleased to hear that our staff and property were up to your standards. I hope we get to see you again on your next visit to Foothill Ranch and please let us know if we can assist in any way with your trip. Have... More 

North Caldwell, New Jersey
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 12, 2015

The Hilton Garden Inn at Lake Forest is a nice hotel overall with very courteous staff. However, it falls behind from a value perspective - breakfast is not included unlike many hotels in the area and costs $12.95. Also, the pillows are extremely uncomfortable and combined with the noisy AC, makes it very difficult to get a good night's sleep.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you very much for taking the time for your response. Your feedback is certainly valuable to us and we take pride in our ongoing preventative maintenance program that correct all a/c issues and I apologize your stay was affected by the noise and comfort of the pillows. Please contact myself during your next stay and we can talk about... More 

Las Vegas, Nevada
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2015

No hitches. Pleasant staff, clean room, comfortable bed, nice breakfast. No complaints. I stayed at a Hilton (not a Hilton Garden Inn) the next night: no breakfast, less convenient room, had to pay for parking, less friendly staff. I'll always opt for a Garden Inn in the future.

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Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you very much for taking the time for your response. I'm pleased to hear that our staff and property is up to your standards and we look forward to your next visit. I hope your feedback can open some eyes what a pleasant experience one can have with the HGI brand, Thank you once again for your time and... More 

St. Petersburg, Florida
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 6, 2015

Stayed at this hotel off and on over a 6 week period. The staff was excellent. Always friendly and very helpful if any problems arose regarding the room. Sandi at the front desk was exceptional. Can't beat this location. Away from the congestion of most of Orange County but with close access. Next trip to the area, this is where... More 

Was this review helpful? Yes
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you for your time and your 5 star review! I'm pleased to hear that we can host your future visits and we look forward to making every stay and enjoyable experience. I think you nailed it with Sandi at the FD. We are very lucky to have a personality like her as any property would be and I'll pass... More 

New York, United States
1 review
5 of 5 stars Reviewed January 2, 2015

Needed a one night stay before catching flight from SNA. Found staff to be very helpful. Room was clean and smelled fresh. Overall, hotel look was impressive. Breakfast staff also very professional. SNA was about 20 min drive so planned accordingly. Highly recommended hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Mohammad, Thank you very much for taking the time for a short response. I'm happy to hear our property was a comforting experience and so close to where you needed to be. We are lucky to have a great housekeeping and restaurant staff and I'll pass along your feedback. Thank you again for your time and have a wonderful day.... More 

San Ramon, California
Contributor
12 reviews 12 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 30, 2014

The location was great. Very friendly staff. Bed was uncomfortable bathroom door was dirty. Housekeeping kept forgetting to leave soap behind for all seven days we were there. Overall it was a nice place to stay at.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you very much for your time and feedback regarding your stay. I apologize for you room being overlooked for basic amenities and I'll share with our Director of Housekeeping to ensure this isn't an issue in the future. We hope to have you back again soon and I can assure you your next visit will be an enjoyable one.... More 

1 review
5 of 5 stars Reviewed December 27, 2014

Very nice hotel, very clean, comfortable. Everything in the room. Staff more than welcoming. Had cookies on desk too. Free parking. Nice appearance of hotel. I always try to stay at Hilton properties.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Bobby H, Thank you very much for taking the time for your review. I'm pleased to see that on such a special time of year you and your family had a pleasant time while staying with us. It's great to know your loyalty to Hilton is runs deep and we look forward to you next visit. Regards, Scott More 

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Additional Information about Hilton Garden Inn Irvine East / Lake Forest

Address: 27082 Towne Centre Dr., Foothill Ranch, CA 92610
Phone Number:
Location: United States > California > Foothill Ranch
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Irvine East / Lake Forest 3*
Number of rooms: 103
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Also Known As:
Hilton Garden Inn Irvine East / Lake Forest Hotel Foothill Ranch
Hilton Foothill Ranch
Hilton Garden Inn Foothill Ranch
Foothill Ranch Hilton

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