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Hilton Garden Inn Irvine East / Lake Forest

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27082 Towne Centre Dr., Foothill Ranch, CA 92610
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1 room 1 guest
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Hilton Garden Inn Irvine East \/ Lake Forest
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247 Reviews from our TripAdvisor Community

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Traveler rating
    117
    82
    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
  • All months
    (247)
  • Mar-May only
    (54)
  • Jun-Aug only
    (97)
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    (53)
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    (43)
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My fiancée and I stayed here over the past weekend and really enjoyed ourselves. I used to work at the Hilton in Las Vegas so I can tell you first hand that it's really 'hit or miss' when it comes to these hotels. But this one was awesome. Extra clean rooms with great air conditioning and efficient service. Spacious pool... More 

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Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my go to hotel when I'm doing business in Irvine. It is east of most of the traffic. No hassle drive from SNA. Good access to where I travel when visiting. Lot's of places to eat nearby. Nice suburban area. Plenty of parking. Nice pool. Rooms have great A/C. Good WiFi, very comfortable bed, nice easy chair. Just... More 

Was this review helpful? Yes
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Lenny H., Thank you for taking the time to let us know about your stay. I'm pleased to see our property is convenient and our amenities fit your style. If there is anything we can do to make your next trip a great one please let us know. Have a wonderful day. Regards, More 

foothill ranch, United States
1 review
4 of 5 stars Reviewed 1 week ago

they are forget my point, forget i'm a gold member. air condition is noise, but is clean and good bedding. near highway, so only close the window, breakfast is quite area and nice eating food...of course, i think i will stay same at next time, Hampton inn in next door, I think both is same value.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Pinghua H., Thank you for taking the time to let us know about your recent trip. I apologize we didn't recognize your HHonors for being a Gold member. Your loyalty is very important to us and we look forward to you next visit. Please let us know if we can help in anyway with travel plans and have a great... More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 2 weeks ago

My family and I stayed at this property during a family beach vacation. There are no words for how wonderful the guest service is there. After having dinner in the hotel restaurant, I forgot my purse containing all of my vacation money on my chair. John, our waiter brought it to my room for me on his lunch break. I... More 

Was this review helpful? Yes
GMLakeForest, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I was delighted to read about your visit. Thank you for recognizing John. I can't wait to share your comments with him and our Hotel team. I know it will mean a great deal to John. We sincerely appreciate your business and look forward... More 

ottawa, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

carpets were very dirty. I was disgusted to walk barefoot. Drapes were also dirty... Bathroom was clean, bed sheets clean also. Breakfast was basic, but good and cheap. Staff was very helpful.However, I don't think i will be staying here again

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Milenko J, Thank you for your feedback on your recent trip to our property. I apologize that your stay wasn't up to your standards or ours. I can assure your feedback will be passed along and shared to ensure our guests don't experience this or feel uncomfortable during their stay. Thank you for your time and I hope we get... More 

Zichron Yaakov, Israel
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

teh room was OK, fine, nothing special, didn't expect any, didn't had time to enjoy the pool and jacuzzi, but it seems like people did enjoy the pool area, breakfast was fine, nothing unordinary, clean in general, nice

Was this review helpful? Yes
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

tiranMosko, Thank you for your time in reviewing your past stay with us. It seems like you enjoyed yourself for the most part and we'd love the chance to get to wow you during your next visit. Please let us know what we can do better and we'll show you we can make the most of your stay. Regards, Scott More 

Sacramento
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First I'd like to say I am a big fan of Hilton hotels, this hotel not so much. Most Hilton meet a quality standard. There has only been two Hilton property I would not returning to - this Hilton Garden Inn and the Hampton Inn in San Antonio. Yucky is a good description. Dirty stained carpeting, smelly room and common... More 

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Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Dear Caitlin, Thank you very much for taking the time to make us aware of your past stay. I apologize our property was less than acceptable and I am going to share your feedback with the staff. We take great pride in our work here and we seemed to fail during your visit. I hope next time you visit this... More 

Lake Forest, California
Level Contributor
149 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I really enjoyed this bright and clean hotel! The counter help his professional and quick. There is a nice sitting area to receive guests or wait for a pick up. The complementary breakfast was good with a lot of variety. The rooms are clean and neat and I found the bed here to be very comfortable! I got a good... More 

Was this review helpful? Yes
GMLakeForest, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you for the wonderful review! We are so happy that you enjoyed your visit with us and can't wait to be of service again soon! Warm Regards, Regina M. Stryker | General Manager More 

Hickory, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 23, 2015

nothing spectacular, not consistent with other HGIs. Did not treat HH membership the same nor was the service up to standards. Bathroom amenities were not restocked and we actually ran out of TP. Not much else to say, it was just ok.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GMLakeForest, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I appreciate your candor and apologize for our failure to provide an experience that you would expect from a Hilton Garden Inn. We know you have a choice when you travel and absolutely value your loyalty to Hilton Hotels. I am terribly sorry that... More 

San Diego, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 23, 2015

Great place friendly staff. The place was nice and clean everything you need is in the room.. Comfortable bed. Fridge microwave and coffee it's all there..I loved the place. Will definitely recommend to all my friends and relatives..

Was this review helpful? Yes
GMLakeForest, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you for great review! We are delighted that you enjoyed your stay with us. We look forward to welcoming you back again soon! Warm Regards, Regina M. Stryker | General Manager More 

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