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Hilton Garden Inn Irvine East / Lake Forest

Certificate of Excellence
3.0 of 5
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27082 Towne Centre Dr., Foothill Ranch, CA 92610
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Hilton Garden Inn Irvine East / Lake Forest
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Ranked #2 of 3 Hotels in Foothill Ranch
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Al H Gilbert, Arizona
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210 reviews from our community

Traveler rating
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    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gilbert, Arizona
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

..well this is a Hilton, not a Motel 6. Still, I had called them in advance letting them know I was still stuck in Los Angeles and would be arriving a little late. At that time they noticed my special request for upper floor and were able to put me in a room on the 3rd floor. Upon arrival it... More 

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Nashville, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Traveled to California for business and brought a few friends along. Booked this hotel the day before and couldn't have been happier with my choice. The location was phenomenal, but it was the staff that really made the biggest impact on us. Nathan was one of the friendliest front desk agents that I've dealt with in quite a while, and... More 

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Beijing, China
1 review
5 of 5 stars Reviewed 2 weeks ago

I met great acceptance especially Chinese madarin services and her kindness help throughout the whole stay. She help us with very help full and convienence service making us feeling at home country. Parking area is wonderful. They help us with package acceptance for free. What's more, they deiver the package to my room. This make me such a thankful feeling.

Review collected in partnership with Hilton Garden Inn

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Lancaster, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very pleased with our stay & the price we paid for the hotel. I do wish it would include breakfast, but it never hurts to try an out of town Denny's. My first rooms A/C did not work. They moved our room right away. From there I had not complaints. If the A/C in the first room was working we... More 

Review collected in partnership with Hilton Garden Inn

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Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Dear Melissa, Thank you very much for the great review! We are so pleased that your stay was pleasant even after the a/c issue and we handled your concerns right away. Please let us know if your ever in the area again I'd love for you to have breakfast on us! Have a wonderful evening. Regards, Scott More 

United States
1 review
3 of 5 stars Reviewed February 21, 2015

Great location for servicing Foothill Ranch/Lake Forest area businesses. I felt the bathroom could have been cleaner. Front desk staff was friendly. Was there supposed to be table service for breakfast? If so, I didn't get any. I'm not really sold on the adjustable beds, they seam rather "lumpy."

Review collected in partnership with Hilton Garden Inn

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Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Dear Steven J L, Thank you very much for your feedback of your stay at our property. I'm sorry your breakfast experience wasn't up to our standards and I will share your feedback with the staff to ensure this doesn't happen in the future. We also take great pride in the cleanliness and will again share with staff so we... More 

newton, nj, United States
1 review
5 of 5 stars Reviewed February 8, 2015

The Hilton 24 hour cancel policy is a real problem. This really limits my flexibility. My business travel is made up of sales calls on customers who are located in states from coast to coast. When I am out for a week I am staying in a different city every night. There are those occasions when a customer will send... More 

Review collected in partnership with Hilton Garden Inn

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Scott H, Asst. General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Dear Harold G , Thank you for taking the time to reach out to us on TripAdvisor. It is never our intention to disappoint our guests in any way, and I am sorry you feel that way about our cancellation policy; but I’m glad I got a chance to talk to you over the phone and resolve the issue. I... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 13, 2015 via mobile

The room I stayed in was clean and tidy. Basic amenities, including a desk for getting some work done. Free wifi, with pretty reasonable speeds. Plenty of free parking in front of the hotel. Nice friendly staff.

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Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you very much for your time and response about your stay with us. I am pleased to hear that our staff and property were up to your standards. I hope we get to see you again on your next visit to Foothill Ranch and please let us know if we can assist in any way with your trip. Have... More 

North Caldwell, New Jersey
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 12, 2015

The Hilton Garden Inn at Lake Forest is a nice hotel overall with very courteous staff. However, it falls behind from a value perspective - breakfast is not included unlike many hotels in the area and costs $12.95. Also, the pillows are extremely uncomfortable and combined with the noisy AC, makes it very difficult to get a good night's sleep.

Review collected in partnership with Hilton Garden Inn

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Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you very much for taking the time for your response. Your feedback is certainly valuable to us and we take pride in our ongoing preventative maintenance program that correct all a/c issues and I apologize your stay was affected by the noise and comfort of the pillows. Please contact myself during your next stay and we can talk about... More 

Las Vegas, Nevada
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2015

No hitches. Pleasant staff, clean room, comfortable bed, nice breakfast. No complaints. I stayed at a Hilton (not a Hilton Garden Inn) the next night: no breakfast, less convenient room, had to pay for parking, less friendly staff. I'll always opt for a Garden Inn in the future.

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Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you very much for taking the time for your response. I'm pleased to hear that our staff and property is up to your standards and we look forward to your next visit. I hope your feedback can open some eyes what a pleasant experience one can have with the HGI brand, Thank you once again for your time and... More 

St. Petersburg, Florida
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 6, 2015

Stayed at this hotel off and on over a 6 week period. The staff was excellent. Always friendly and very helpful if any problems arose regarding the room. Sandi at the front desk was exceptional. Can't beat this location. Away from the congestion of most of Orange County but with close access. Next trip to the area, this is where... More 

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Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you for your time and your 5 star review! I'm pleased to hear that we can host your future visits and we look forward to making every stay and enjoyable experience. I think you nailed it with Sandi at the FD. We are very lucky to have a personality like her as any property would be and I'll pass... More 

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