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Hilton Garden Inn Irvine East / Lake Forest

3.0 of 5 27082 Towne Centre Dr., Foothill Ranch, CA 92610
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Certificate of Excellence 2014
Hilton Garden Inn Irvine East / Lake Forest
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Hilton Garden Inn Irvine East / Lake Forest
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203 reviews from our community

Traveler rating
    96
    70
    25
    5
    7
See reviews for
68
25
18
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The room I stayed in was clean and tidy. Basic amenities, including a desk for getting some work done. Free wifi, with pretty reasonable speeds. Plenty of free parking in front of the hotel. Nice friendly staff.

Was this review helpful? Yes
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you very much for your time and response about your stay with us. I am pleased to hear that our staff and property were up to your standards. I hope we get to see you again on your next visit to Foothill Ranch and please let us know if we can assist in any way with your trip. Have... More 

North Caldwell, New Jersey
1 review
3 of 5 stars Reviewed 2 weeks ago

The Hilton Garden Inn at Lake Forest is a nice hotel overall with very courteous staff. However, it falls behind from a value perspective - breakfast is not included unlike many hotels in the area and costs $12.95. Also, the pillows are extremely uncomfortable and combined with the noisy AC, makes it very difficult to get a good night's sleep.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you very much for taking the time for your response. Your feedback is certainly valuable to us and we take pride in our ongoing preventative maintenance program that correct all a/c issues and I apologize your stay was affected by the noise and comfort of the pillows. Please contact myself during your next stay and we can talk about... More 

Las Vegas, Nevada
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

No hitches. Pleasant staff, clean room, comfortable bed, nice breakfast. No complaints. I stayed at a Hilton (not a Hilton Garden Inn) the next night: no breakfast, less convenient room, had to pay for parking, less friendly staff. I'll always opt for a Garden Inn in the future.

Was this review helpful? Yes
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you very much for taking the time for your response. I'm pleased to hear that our staff and property is up to your standards and we look forward to your next visit. I hope your feedback can open some eyes what a pleasant experience one can have with the HGI brand, Thank you once again for your time and... More 

St. Petersburg, Florida
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel off and on over a 6 week period. The staff was excellent. Always friendly and very helpful if any problems arose regarding the room. Sandi at the front desk was exceptional. Can't beat this location. Away from the congestion of most of Orange County but with close access. Next trip to the area, this is where... More 

Was this review helpful? Yes
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you for your time and your 5 star review! I'm pleased to hear that we can host your future visits and we look forward to making every stay and enjoyable experience. I think you nailed it with Sandi at the FD. We are very lucky to have a personality like her as any property would be and I'll pass... More 

New York, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Needed a one night stay before catching flight from SNA. Found staff to be very helpful. Room was clean and smelled fresh. Overall, hotel look was impressive. Breakfast staff also very professional. SNA was about 20 min drive so planned accordingly. Highly recommended hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Mohammad, Thank you very much for taking the time for a short response. I'm happy to hear our property was a comforting experience and so close to where you needed to be. We are lucky to have a great housekeeping and restaurant staff and I'll pass along your feedback. Thank you again for your time and have a wonderful day.... More 

San Ramon, California
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location was great. Very friendly staff. Bed was uncomfortable bathroom door was dirty. Housekeeping kept forgetting to leave soap behind for all seven days we were there. Overall it was a nice place to stay at.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you very much for your time and feedback regarding your stay. I apologize for you room being overlooked for basic amenities and I'll share with our Director of Housekeeping to ensure this isn't an issue in the future. We hope to have you back again soon and I can assure you your next visit will be an enjoyable one.... More 

1 review
5 of 5 stars Reviewed December 27, 2014

Very nice hotel, very clean, comfortable. Everything in the room. Staff more than welcoming. Had cookies on desk too. Free parking. Nice appearance of hotel. I always try to stay at Hilton properties.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Bobby H, Thank you very much for taking the time for your review. I'm pleased to see that on such a special time of year you and your family had a pleasant time while staying with us. It's great to know your loyalty to Hilton is runs deep and we look forward to you next visit. Regards, Scott More 

Washington DC
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 17, 2014

Hotel is on a foothill and the employees treat you like good family. Very close to good restaurants, work, good churches. Clean, quiet, full service, very good. Very nice breakfast at a surprisingly good price.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Mr. Devries, Thank you very much for your great review and the compliments on our staff. We are pleased that we fit your needs with our location as well as making you feel at home. Our staff looks forward to making every guest feel like they're in a comfortable place and we all look forward to your next visit. Regards,... More 

Los Angeles, United States
1 review
5 of 5 stars Reviewed December 16, 2014

We were looking for a Hilton near Laguna Niguel- this wasn't as close as we'd have liked, but it was very nice and a great bargain! I also highly recommend Chocxo- a lovely chocolate and coffee shop right down the street, and Cinnamon Productions Bakery on Auto Plaza Drive! Both delicious, inexpensive, and comfortable . . .

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Orrin C, Thank you very much for taking the time for a response. I'm pleased to hear that although we were a little further away from the action we still had plenty to offer. Those are all great choices and I'm glad you made us one of them. We hope to see you again soon. Regards, Scott More 

Aliso Viejo, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2014

As we arrived we were greeted by the assistant manager Nathan. Nathan went out of his way to make my daughter had a wonderful birthday weekend! I never had front desk managers care about the guests' with a smile and make it so easy and pleasant to talk with --just like family! We will come back again, with our family... More 

Was this review helpful? Yes 1
Scott H, Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Dorothy, Wow, thank you very much for taking the time for a great response and especially mentioning Nathan. We are a very lucky to have Nathan as part of our team and even more exited you and your daughter had a great experience as well. We look forward to seeing you again soon and I hope you have a great... More 

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Additional Information about Hilton Garden Inn Irvine East / Lake Forest

Address: 27082 Towne Centre Dr., Foothill Ranch, CA 92610
Phone Number:
Location: United States > California > Foothill Ranch
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Irvine East / Lake Forest 3*
Number of rooms: 103
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Also Known As:
Hilton Garden Inn Irvine East / Lake Forest Hotel Foothill Ranch
Hilton Foothill Ranch
Hilton Garden Inn Foothill Ranch
Foothill Ranch Hilton

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