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Hilton Garden Inn Folsom

3.0 of 5 221 Iron Point Road, Folsom, CA 95630
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Certificate of Excellence 2014
Hilton Garden Inn Folsom
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Hilton Garden Inn Folsom
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189 reviews from our community

Traveler rating
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    23
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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BOISE
Contributor
13 reviews 13 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

While chain hotels abound in the Sacramento area, Folsom is not so endowed. I was happy to see one of my favorites--Garden Inn was there. And at a really great price! This one has full dinner service as well including both breakfast and dinner specials. 1/2 price dinner special was good for room service so I could a great meal... More 

Review collected in partnership with Hilton Garden Inn

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Naira_Ghazaryan, Operations Manager at Hilton Garden Inn Folsom, responded to this review

Thank you very much for posting such a great 5 star review. Management and staff strive hard to exceed the expectations of our guest and create a memorable experience. Thank you again for passing your experiences along to future travelers and for choosing us for your Folsom visit. We promise to do our best to provide the same experience on... More 

Roseville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I took the time to get away for a couple of days for some rest and relaxation. We also wanted to explore some of the shopping and dining opportunities in Folsom. This was a perfect place to stay. Very quiet and I have never had a more comfortable bed at a hotel. AWESOME!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Naira_Ghazaryan, Operations Manager at Hilton Garden Inn Folsom, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor and give us feedback regarding your stay. I am pleased to read that with our friendly staff and hotel accommodations such as a clean facility we were able to meet your expectations and that our location was easy and convenient for your needs. Our goal is to always... More 

Daly City, California
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I've stayed at the Hilton Garden Inn 3 times this year (September, October, and November) for a series of business conferences. I was impressed with the lovely lobby and room decor. I loved that they served free Starbucks coffee in the lobby in the morning. The first time I stayed there, I was exhausted and changed into PJs immediately. Only... More 

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Naira_Ghazaryan, Operaations Manager at Hilton Garden Inn Folsom, responded to this review

Thank you for sharing your review. Nothing disappoints us more than to hear that overall customer satisfaction was lacking during your stay. Your specific examples will allow us to work with our team to ensure our highest level of customer service is met. We hope to have the opportunity to welcome you back and provide you with a stay that... More 

Contributor
11 reviews 11 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The staff was great. But the room we stayed at was uncomfortable, out dated and my husband and I both think there was a smell. I slept ok,but my husband said he felt horrible the next day because of the old bed. He had called the front desk to ask how to set the firmness in the bed but ours... More 

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Naira_Ghazaryan, Operations Manager at Hilton Garden Inn Folsom, responded to this review

We appreciate the time you have taken to make us aware of the issue you had with your guestroom. It is disappointing to hear that your stay was not as you had hoped and we regret any disturbances to your rest. Your comments have been forwarded to our management team so that we can address it. Thank you for sharing... More 

Salt Lake City, Utah
Top Contributor
53 reviews 53 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We did get a good rate for our stay and the location is pretty good, right off highway 50. Outlet mall is across the street. Hotel staff is very friendly and helpful. We had breakfast, but it wasn't free and the food wasn't great. We were not happy when the housekeeper banged on our door at 9 a.m. on New... More 

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Naira_Ghazaryan, Operations Manager at Hilton Garden Inn Folsom, responded to this review

Thank you for your review of your stay. We sincerely apologize that this is the type of challenging experience you were presented with at our hotel. We believe that customer service comes first and will address your comments with our staff so that we may continue to make improvements and create a better experiences for our future guests. We hope... More 

Beaumont,CA, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

This hotel is in need of refurbishing. Beds are soft and the heating system works poorly. The staff is competent, helpful and friendly. The waiter staff and the food in the breakfast area are quite good. As far as amenities go, we had no complaints. We did run out of hot water in the morning.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Naira_Ghazaryan, Operations Manager at Hilton Garden Inn Folsom, responded to this review

Thank you for taking the time to provide your comments in regards to your stay. Your feedback regarding the condition of our hotel has been addressed with our management team and we do apologize for any inconveniences or frustrations this may have caused you. We hope to have another opportunity to welcome you back the next time you are in... More 

Napa, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 25, 2014

I truly look forward to my stay at this Hilton Garden Inn due to the quality of the property , the staff and room. I whole heartedly recommend this hotel, I am sure that this represents the quality standards of the Hilton Hotel chain.

Review collected in partnership with Hilton Garden Inn

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Naira_Ghazaryan, Operations Manager at Hilton Garden Inn Folsom, responded to this review

Dear SilverStag! Our front desk agents and all of our staff take such good care of our guests and it makes our day to read a comment like this.We are delighted that you enjoyed your stay and we thank you for sharing your experience with other travelers. We pride ourselves in providing terrific quality, service and value. Please let us... More 

Modesto, California, United States
2 reviews
3 of 5 stars Reviewed December 24, 2014

The Hilton Garden Inn in Folsom states that a bar/lounge is in the hotel but that is certainly not the case. They sell alcohol in the hotel but its by no means a bar or lounge. More like a counter with chairs near refrigeration. The rooms are very nice and clean. The beds and pillows are great. Staff are friendly.

Was this review helpful? Yes
Naira_Ghazaryan, Operations Manager at Hilton Garden Inn Folsom, responded to this review

Thank you for posting a review from your most recent stay at the Hilton Garden Inn Folsom. We appreciate your great comments regarding the Staff and service level. Many of our staff members and associates in our Hotel take great pride in delivering personal and attentive service to make your stay excellent. Thank you again and we can't wait to... More 

1 review
5 of 5 stars Reviewed December 14, 2014

I have been returning customer of this unique place. Not only it is located in a nice district but also It is being managed by most amazing and responsible people I have ever seen in my life. When I say responsible, I mean it in a sense that Operations Management, Naira Ghazaryan, and and other staff including Christian feel and... More 

Was this review helpful? Yes
Naira_Ghazaryan, Operations Manager at Hilton Garden Inn Folsom, responded to this review

Thank you for taking the time to review our hotel. We really appreciate your kind words! I am happy to hear that you had enjoyed your stay with us. We truly strive to make sure that each of our guests has a memorable stay whether they are here for business or leisure. Our team does a great job working together... More 

Encinitas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2014

Everything you need; no hassles; no surprises. I would recommend this hotel to any business traveler. The room was clean. The internet access was easy. Plenty of food options in the hotel and close by.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Naira_Ghazaryan, Operations Manager at Hilton Garden Inn Folsom, responded to this review

Dear Jonathan R, Thank you for taking the time to provide such a kind review. It is wonderful that you had such a great time during your recent stay. Comments like yours help us to continue to grow and be even better. We value your business and look forward to serving you in the future. Thank you for your loyalty! More 

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Additional Information about Hilton Garden Inn Folsom

Address: 221 Iron Point Road, Folsom, CA 95630
Phone Number:
Location: United States > California > Folsom
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Folsom 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hilton Garden Inn Folsom Hotel Folsom
Hilton Folsom
Folsom Hilton Garden Inn

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