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Staybridge Suites Fairfield Napa Valley Area

Certificate of Excellence
3.0 of 5
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4775 Business Center Drive, Fairfield, CA 94534
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Staybridge Suites Fairfield Napa Valley Area
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Ranked #2 of 17 Hotels in Fairfield
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Josh B Saint Paul, Minnesota
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257 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I almost never give 1 star reviews, I feel like they are reserved for those who just want to rant and rave. Further, when I finally logged on and saw that this was the #1 hotel in Fairfield, I just had to reconsider if what I had experienced was just a one-off occurrence. Full disclosure this was for a wedding... More 

Was this review helpful? Yes
Irish K, Manager at Staybridge Suites Fairfield Napa Valley Area, responded to this review

Dear Nin137, Thank you so much for taking the time in writing us your feedback. We sincerely apologize for the lapses in service that you encountered during your recent stay. This is certainly not reflective of our high standards, and we only wish we could have had the opportunity to discuss these issues during your stay. While we understand your... More 

Saint Paul, Minnesota
Level Contributor
87 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed 1 week ago

We used this as a launching ground for Napa. It's about 30 minutes away, but extremely well kept and significantly cheaper. The rooms are very spacious. The pool is nice, there are grills outside if you'd like to cook yourself, and there is a delicious breakfast everyday. This is in a business park, so there is not much around. This... More 

Was this review helpful? Yes
staybridge_fairfield, Manager at Staybridge Suites Fairfield Napa Valley Area, responded to this review

Dear Josh B, We could not thank you enough for this stunning review! We definitely love to hear when a guest felt the true Staybridge Suites service, thank you for your rewarding comment. We appreciate your feeback, all guests should receive the warmest welcome, this is the essence of Hospitality, service is our number one priority. Thanks again for your... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights for a wedding. Couple of glitches when we got there. I had supposedly made 2 reservations, which I did not. The lovely ladies at the front desk, handled it quickly and professionally. We brought our new puppy and got a room on the first floor. I wasn't expecting nor wanting a handicapped accessible room, but oh well.... More 

Was this review helpful? Yes
staybridge_fairfield, Front Office Manager at Staybridge Suites Fairfield Napa Valley Area, responded to this review

Dear Ampastones, I am so excited to hear that you had a wonderful stay with us. I'm delighted that you were given a warm welcome and received great service from all of our staff. Our hotel is pet friendly and all our team members are crazy about pets, we always welcome them with smiles on our faces. Thank you so... More 

San Francisco, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 22, 2015

I came on business and the upgraded room was extremely nice and clean. Everything was perfect and the business center and lounge were very business friendly for some computer work. Location was easy to find and prices affordable. Would definitely stay again.

Was this review helpful? Yes
staybridge_fairfield, Front Office Manager at Staybridge Suites Fairfield Napa Valley Area, responded to this review

Dear Dani W, Thank you very much for the 5 star review. We take pride in giving top notch service to our guests and I am really glad that you were able to experience that. It is really nice to hear that you appreciate the complimentary upgrade, our business center and our great location. Thank you again for your feedback... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 21, 2015

Nice new facility, indoor pool and spa, clean well managed. 30 min to start of NAPA & Silverado trail. Worth the extra drive for the money saved. Fairfield home to the Jelly Belly Plant if that is of interest to the kids. Just off Interstate 80 and quick trip to the Oakland or San Francisco Airports.

Was this review helpful? Yes
staybridge_fairfield, Manager at Staybridge Suites Fairfield Napa Valley Area, responded to this review

Dear Texus, Thank you for taking the time to share your experience at the Staybridge Suites Fairfield/Napa Valley Area. We are excited that you had a great time while in our care. We appreciate your kind words about our property and happy to know that you enjoyed the location and our facilities. We are thrilled to know that you will... More 

Altadena, California, United States
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 17, 2015

We stayed here for a couple of days and were introduced to the concept of "Light Touch" Housekeeping, which means that if you're staying for less than seven days, you have until 5:00 Friday afternoon to request that your room be cleaned on Saturday and Sunday. Don't request it, they don't do it. The fact that you're even required to... More 

Was this review helpful? Yes 1
staybridge_fairfield, Manager at Staybridge Suites Fairfield Napa Valley Area, responded to this review

Dear Mark S., Thank you for taking the time to share your experience at the Staybridge Suites Fairfield/Napa Valley Area. We would like to assure you that these issues are an isolated event and take your comments very seriously. Please accept my apology for not providing you with the service you deserve. Your feedback is very important to us and... More 

Coronado, CA
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 9, 2015

Loved this hotel! We came to go to Napa which was about a 15 drive away! Very centrally located. The front desk staff was excellent. They upgraded us to a one bedroom suite, which was very nice! Very clean and efficient rooms! The bed was SO comfortable!!! The breakfast was very ample and the coffee was great! Would definitely recommend... More 

Was this review helpful? Yes
staybridge_fairfield, Front Desk Supervisor at Staybridge Suites Fairfield Napa Valley Area, responded to this review

Dear Guest, Thank you for providing us with a 5-star review! We are so happy that you thoroughly enjoyed your stay and found your upgrade very comfortable. We can't wait to welcome you back to our hotel! More 

Level Contributor
63 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed June 9, 2015

We stayed at this location for 2 nights. The front desk staff were very helpful in helping us find things to do places to go eat and anything we asked them they didn't mind helping meet our needs. Also the housekeeping staff were also very kind friendly and polite. The only problem we found With this hotel is the hot... More 

Was this review helpful? Yes
staybridge_fairfield, Front Desk Supervisor at Staybridge Suites Fairfield Napa Valley Area, responded to this review

Dear Guest, Thank you very much for your 5-star review! Our staff is always happy to help and assist with any request you may have. We do apologize for the hot tub not working during your stay. We hope your next visit is inconvenience-free. Thank you again! More 

Benicia, California
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 28, 2015

1. The breakfast is too good! The platter has a lot of variety to offer. 2. The rooms are clean and equipped with microwave and fridges. 3. The sleep quality is not so good. Maybe there were really big heavy people above me, but it was horrible throughout. I couldn't get a room change even after asking several times. 4.... More 

Was this review helpful? Yes
staybridge_fairfield, Front Desk Supervisor at Staybridge Suites Fairfield Napa Valley Area, responded to this review

Dear Guest, Thank you for staying with us and for providing your feedback. We are so pleased you enjoyed the breakfast and found our rooms clean and well equipped. We apologize for the noisy guests and regret that we were not able to move you rooms to better accommodate your needs. We'd like to welcome you back to provide you... More 

Whittier, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2015

We got a 2 bdrm suite which was excellent for family of 4 to have separation yet family time all at once. The rooms were clean, quite, and comfortable. The only reason I do not give it a 5 star rating is because I was given a different price by over $40 dollars when I booked this hotel. My advise,... More 

Was this review helpful? Yes 1
staybridge_fairfield, Front Desk Supervisor at Staybridge Suites Fairfield Napa Valley Area, responded to this review

Dear Guest, Thank you for staying at the Staybridge Suites and for providing us with your feedback. We are happy you found our two bedroom suite comforting for your whole family, but would like to apologize for the discrepancy in the rate you were given. We hope you can still consider us when visiting the area and allow us to... More 

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