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All 17 Fairfield hotels

Extended Stay America - Fairfield - Napa Valley

2.0 of 5 Hotel   |   1019 Oliver Road, Fairfield, CA 94534
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Extended Stay America - Fairfield - Napa Valley

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Ranked #12 of 17 hotels in Fairfield
A recent review
5 of 5 stars Reviewed September 16, 2013
everette p San Jose, California
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35 people have reviewed this hotel

Traveler rating
    8
    8
    3
    5
    11
See reviews for
4
7
3
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
San Jose, California
1 review
1 of 5 stars Reviewed March 15, 2014

Ceiling tile missing throughout hallways, with wires exposed Broken toilet handle did not allow flushing Telephone did not work could not call front desk for help' Dogs in various rooms barking for hours on end No Hot Water to take a shower even at 5:30 am Transient/Homeless hanging out at entrances

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Manager_11525, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this review

Barbara - Thank you for taking the time to write a review of our hotel. I apologize that the condition of our hotel did not meet your expectations. In response to your feedback, I will be meeting with our maintenance team to ensure these issues are properly addressed. As well, I am sorry to hear that you experienced issues with... More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 1, 2013

Motel 6 in Weed, CA with homeless people and protitutes hanging out in the courtyard was our previous worst experience (car broke down and only room available). We actually purchased this room through Priceline, but they obviously don't verify their star ratings. The bed was like sleeping on a hard park bench surrounded by chain smokers. The person that lived... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this review

Thank you for reviewing your experience with our hotel. We apologize for the discomfort you've experienced during your stay being the bed comfort, cleanliness, and smoke environment you've encountered. We will be more diligent and thorough in inspecting the cleanliness of rooms before guest check-in. Your remarks will reiterated to the staff and handled accordingly. We hope to be of... More

Chino Hills, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 30, 2013 via mobile

First of all, we pre-paid for a room w/ a king size bed, & were given a room w/ a queen size bed without being told on checking in. Dirty hallway & room carpets. Bed was very hard. Hallways smelled. Kitchinette only had 1 boiler for cooking & kitchen plumbing sounded like someone was drilling when water was turned on.... More

Was this review helpful? Yes 1
San Jose, California
1 review
5 of 5 stars Reviewed September 16, 2013

I am a frequent traveler who spends most of my stays at The Four Seasons, Hilton and The Marriott. Due to my purchase of a new home I was in a situation where I needed to stay for an extended period. From the Management to the custodian the service was excellent. I would recommend this hotel to anyone travelling in... More

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Manager_11525, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this review

Thank you for taking the time to complete a review of your stay. It gives me great satisfaction hearing such positive remarks in regards to your experience with our staff. I will be sure to past your remarks on to Tina, Luz, Brianna, Diana, Sharon, Allen and Dominic. Your kind words will definitely be reiterated among the staff. Congratulations on... More

San Jose
1 review
2 of 5 stars Reviewed August 23, 2013

The front desk services was not helpful. We reserved a room with two queens, arrived on time and then they said all that was left was a single king. This was not what we needed for our family. The front desk's solutions was to have us push the awkward roll-away mattress back to the room ourselves. The hair dryer made... More

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Manager_11525, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this review

Thank you for taking the time to address your issues during your stay with us. It is unfortunate you had a negative experience with being given the incorrect room type you reserved as well as the odor in room and poor functioning of the hair dryer. Unfortunately we do experience oversold situations where room types reserved are not available, I... More

Victoria, British Columbia, Canada
1 review
4 of 5 stars Reviewed July 27, 2013

This was a fantastic hotel for me. met all my needs and was nice and affordable. If you have been looking at these review like I had before I booked here you will have noticed a trend. Lots of poor reviews and then increasingly bad ones. This is a good place to stay and all the bad reviews just means... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this review

Aaron - Thank you for taking the time to do a review about our hotel. I am so glad that you enjoyed your room and our location. As well, I appreciate you touting our hotel - the staff and I are very proud of our property; it is very rewarding to know that our hard work is paying off! Thank... More

Alameda, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 25, 2013

I stayed there recently and it was a horrible experience. I was supposed to stay in a nonsmoking room but they didn’t tell me that my neighbors would be smokers. I couldn’t sleep the first night because my pillows smelled like sweat and cigarettes and the alarm clock kept going off every hour even after I had turned it off.... More

Was this review helpful? Yes 1
Clearwater, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 13, 2013

My overall stay here was horrible...front desk staff not very friendly, carried no facial expressions...(seemed very neutral).. elevators stunk, hallways very dark with no lighting @ night.. carpet stained & smelled like urine all around. RM343 stunk also, bed spreads worn & torn. RM 343 appeared dark during daytime (worsend @ night) Had Broken Latch on main Door to room,... More

Was this review helpful? Yes 1
California
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 8, 2013

We stayed here three nights in June and were reasonably satisfied. The central location within Fairfield is pretty good with several choices for getting a quick bite to eat. They do have a "grab-and-go" breakfast which worked for us - coffee/tea and a muffin or granola bar or apple, and such. The room was reasonably good size with pots and... More

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1 review
5 of 5 stars Reviewed May 30, 2013 via mobile

Good quality for your money clean rooms good guest experience will stay again. Allen vary helpful In my questions housekeeping very nice. Location is great. Good eating places around the hotel for any type of occasion.

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Additional Information about Extended Stay America - Fairfield - Napa Valley

Also Known As:
Extended Stay Fairfield
Extended Stay America Fairfield
Fairfield Extended Stay
Address: 1019 Oliver Road, Fairfield, CA 94534
Phone Number:
Location: United States > California > Fairfield
Amenities:
Free Parking Wheelchair access
Hotel Style:
Ranked #12 of 17 hotels in Fairfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Fairfield - Napa Valley 2*
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