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Extended Stay America - Fairfield - Napa Valley

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1019 Oliver Road, Fairfield, CA 94534
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Extended Stay America - Fairfield - Napa Valley
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49 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I love the extended stay the rooms are great. They have an awesome staff and their service is fantastic! Highly recommend for families and pets. Our family really enjoyed our stay here. We felt comfortable.

Helpful?
Thank Laura Q
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 9, 2015 via mobile

Generally pretty smelly and dirty. Drain in tub wouldn't stop water from draining for kids baths, tree sprinklers out back spraying geyser of water, in the middle of a drought! Was able to get the $80 government rate, but probably would have been better off at super 8 for $29. Don't recommend.

Helpful?
1 Thank Jared N

Travelers are raving about these Fairfield hotels

Brasil
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 11, 2015 via mobile

Rooms are spacious and include a very convenient kitchen, however some standard conveniences such as hair dryer and baby crib are not available. Quality of bed linens and bath towels could be better based on the rates charged. Continental breakfast could be better. Staff was very friendly though.

Helpful?
Thank Ricardone
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 1, 2015

2 adults, 2 young kids & 2 cats: a room with 2 beds, the only option was 2 double beds - way too small for kids to share, and almost impossible to share for 2 tall adults. Bed has a single sheet and a very slippery comforter, which both seem to slide around and eventually end up on the floor.... More 

Helpful?
1 Thank Caseyvictor
Manager_11525, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this review

Thank you for taking the time to review your stay with Extended Stay America. We apologize for the inconvenience of the room layout; as we when the rooms come with two beds, we only provide the kitchen table with two chairs versus the kitchen and desk table. Apologies for that not allowing ample eating space. Your feedback is greatly appreciated... More 

1 review
2 of 5 stars Reviewed February 3, 2015

Poor service, dirty, stinky. We stayed because they are pet friendly. Big mistake.No one was available to check us in at arrival. We had to call national number and wait 30 minutes to be let in building. In town for funeral, so problems made everything much worse.

Helpful?
Thank Misty M
Manager_11525, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize for the cleanliness and service issues you encountered during your visit with us. I will be meeting with our staff to ensure these issues do not continue. Thank you for bringing this to our attention. We hope to have the opportunity to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 21, 2014

Wanted to check it at 2 so I called the hotel in the am and they told me I couldn't check in until 3. Got there at 3 and they were having a Christmas party for the staff and they told me the room wasn't goin to be ready until 5. I had to call the head office to complain... More 

Helpful?
1 Thank rakey12
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 18, 2014

The rooms are clean and big with a kitchen for long term stays. The entire staff is friendly and helpfull. I stayed here for 3 months and have not had any issues. Next time in Fairfield you can find me here.

Helpful?
Thank Danfliller
Huntington Beach, California, United States
1 review
1 of 5 stars Reviewed December 8, 2014

I should have heeded the low scores on Trip Advisor. Staff unfriendly on check in and gave us a room that had an unbearable cat urine smell. They knew something was wrong, because the room was made up and they had the windows wide open to try and air it out (December). Schlepping our luggage back down to the desk... More 

Helpful?
Thank tunesterhb
Coeur d'Alene, Idaho
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 14, 2014

Look, if you want luxury, go pay for it and stay at the Hilton or Sheraton. Here you get a good place for a great price. The place is clean and comfortable. Having had to stay here for 6 weeks, I needed a place that was affordable. I got this place for less per night than I could get a... More 

Helpful?
3 Thank Wade L
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 5, 2014

After being evacuated from home due to Pope Valley Fire, we've felt relief to find a good, clean room with plenty of hot water, and a good working air conditioner. Thank you Brianna for your professionalism and kindness!

Helpful?
1 Thank xismarela
Manager_11525, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this review

Thank you for taking the time to review your stay with us. It gives me much pleasure to read about the kind and professional service you received from our front desk staff. Your feedback is greatly appreciated, as we strive to provide all of our guests with a home away from home experience. I do hope that you will return... More 

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