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Extended Stay America - Fairfield - Napa Valley

2.0 of 5
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1019 Oliver Road, Fairfield, CA 94534
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Extended Stay America - Fairfield - Napa Valley
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Ranked #11 of 17 Hotels in Fairfield
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45 reviews from our community

Traveler rating
    11
    9
    5
    6
    14
See reviews for
4
9
4
14
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (45)
  • Mar-May only
    (15)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (5)
  • Dec-Feb only
    (7)
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1 review
3 of 5 stars Reviewed March 2, 2015

2 adults, 2 young kids & 2 cats: a room with 2 beds, the only option was 2 double beds - way too small for kids to share, and almost impossible to share for 2 tall adults. Bed has a single sheet and a very slippery comforter, which both seem to slide around and eventually end up on the floor.... More 

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Manager_11525, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this review

Thank you for taking the time to review your stay with Extended Stay America. We apologize for the inconvenience of the room layout; as we when the rooms come with two beds, we only provide the kitchen table with two chairs versus the kitchen and desk table. Apologies for that not allowing ample eating space. Your feedback is greatly appreciated... More 

1 review
2 of 5 stars Reviewed February 3, 2015

Poor service, dirty, stinky. We stayed because they are pet friendly. Big mistake.No one was available to check us in at arrival. We had to call national number and wait 30 minutes to be let in building. In town for funeral, so problems made everything much worse.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize for the cleanliness and service issues you encountered during your visit with us. I will be meeting with our staff to ensure these issues do not continue. Thank you for bringing this to our attention. We hope to have the opportunity to... More 

Travelers are raving about these Fairfield hotels

1 review
1 of 5 stars Reviewed December 21, 2014

Wanted to check it at 2 so I called the hotel in the am and they told me I couldn't check in until 3. Got there at 3 and they were having a Christmas party for the staff and they told me the room wasn't goin to be ready until 5. I had to call the head office to complain... More 

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2 reviews
5 of 5 stars Reviewed December 18, 2014

The rooms are clean and big with a kitchen for long term stays. The entire staff is friendly and helpfull. I stayed here for 3 months and have not had any issues. Next time in Fairfield you can find me here.

Was this review helpful? Yes
Huntington Beach, California, United States
1 review
1 of 5 stars Reviewed December 8, 2014

I should have heeded the low scores on Trip Advisor. Staff unfriendly on check in and gave us a room that had an unbearable cat urine smell. They knew something was wrong, because the room was made up and they had the windows wide open to try and air it out (December). Schlepping our luggage back down to the desk... More 

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Coeur d'Alene, Idaho
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 15, 2014

Look, if you want luxury, go pay for it and stay at the Hilton or Sheraton. Here you get a good place for a great price. The place is clean and comfortable. Having had to stay here for 6 weeks, I needed a place that was affordable. I got this place for less per night than I could get a... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2014

After being evacuated from home due to Pope Valley Fire, we've felt relief to find a good, clean room with plenty of hot water, and a good working air conditioner. Thank you Brianna for your professionalism and kindness!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this review

Thank you for taking the time to review your stay with us. It gives me much pleasure to read about the kind and professional service you received from our front desk staff. Your feedback is greatly appreciated, as we strive to provide all of our guests with a home away from home experience. I do hope that you will return... More 

Chowchilla, California
1 review
1 of 5 stars Reviewed June 3, 2014

Originally this was planned to be a business trip. But circumstances changed and I attempted to cancel my reservation. The reservation clerk said that I was prepaid and could not cancel - so rather than forfeit, we changed this to a mini-vacation. When we got there we were told that there was no record of payment. Further, the check in... More 

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Berkeley, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 31, 2014

I had doubts about staying here after reading bad reviews but took a chance; this is one of the properties that has been recently remodeled. I was pleasantly surprised and satisfied with my stay--from timely check in, clean quiet room, great new flat screen Tv, efficient, pleasant, and helpful staff. This is a no frills hotel----no pool, spa, lounge, or... More 

Was this review helpful? Yes 2
San Jose, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 15, 2014

Ceiling tile missing throughout hallways, with wires exposed Broken toilet handle did not allow flushing Telephone did not work could not call front desk for help' Dogs in various rooms barking for hours on end No Hot Water to take a shower even at 5:30 am Transient/Homeless hanging out at entrances

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this review

Barbara - Thank you for taking the time to write a review of our hotel. I apologize that the condition of our hotel did not meet your expectations. In response to your feedback, I will be meeting with our maintenance team to ensure these issues are properly addressed. As well, I am sorry to hear that you experienced issues with... More 

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