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Hilton Garden Inn San Francisco/Oakland Bay Bridge

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1800 Powell Street, Emeryville, CA 94608 (Formerly Holiday Inn)
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Hilton Garden Inn San Francisco/Oakland Bay Bridge
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767 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn San Francisco/Oakland Bay Bridge
See the most recent reviews
Paso Robles, California
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was totally happy with my overnight stay. I picked this hotel because it was a Hilton and it was minutes from the venue I was attending. Felicia, who helped me during my reservation and check in was extremely friendly and helpful. As was all of the staff I encountered. They give you two bottles of water when you check... More 

Was this review helpful? Yes
Bruce B, General Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thanks Sarah A. for your 5 Star Review of the Hilton Garden Inn San Francisco/Oakland Bay Bridge. I'm glad that you recognized the Very Friendly Staff of the hotel especially Felicia which will be shared to her as well as the rest of the staff. We are very proud but not totally surprised you spoke of Felicia's friendliness. We are... More 

Bay Area, CA
Level Contributor
62 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a couple nights and it was decent. E-Check-In was available 24 hours prior to arrival and was able to select a room via my phone as a Hilton Honors member! Check-In was a breeze. Agent acknowledged my loyalty, offered me a couple bottles of water and even waived off the parking charges! The property was recently remodeled.... More 

Was this review helpful? Yes
Bruce B, General Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thank you Yum E for your recent review of the Hilton Garden Inn Emeryville. I was very excited that you used the NEW E-Check-In on your mobile app that permitted you to check-in and actually pick your exact room ahead of time. As you shared all you needed to do once you arrived later at the hotel was to tell... More 

Lewisville, Texas
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I first stayed at this hotel on a business trip 2 years ago. Little has changed since that first visit. The rooms are clean. However, loud televisions and loud phone conversations can be heard through the walls. Thankfully, those were minimal. The stay was good. The front desk staff very friendly. Room Service is not very responsive in answering the... More 

Was this review helpful? Yes
Bruce B, General Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thanks RandallW85381 for your recent review. We are glad that you came back to stay with us after a couple years whereas I am glad that you found our rooms to be clean. I sorry that we had some loud guests next to you this time but fortunate that this was minimum for you. I am very glad that you... More 

Sacramento, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Booked at the last minute and stayed here only because everything in Oakland (where my business meeting was at) was booked due to Game 1 of NBA finals. However, the freeway access to get where I needed to go was excellent. The accommodations were better than expected based on reviews. Everything was clean and comfortable and nice looking. Most of... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Bruce B, General Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thank you Senely N for your great review of the Hilton Garden Inn San Francisco/Oakland Bay Bridge. Sounds like you got bumped from where you normally stay in Oakland which opened up the opportunity for you to give us a try - good for us !! I'm glad you found how easy it was to get to Oakland for your... More 

denver, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

reserved king bed and received queen bed in handicap room, staff did not care. I would not recommend this hotel to anyone. And to top it off I am a Hilton Diamond member, go figure! Not once was I appoliged to by staff

Review collected in partnership with Hilton Garden Inn

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Bruce B, General Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thank you Douglas B for your review. We really appreciate your loyalty and value your Hilton HHonor's Diamond status. We sincerely appreciate your comments and wish we could have been able to upgrade your room as requested for your overnight stay here at the Hilton Garden Inn San Francisco/Oakland Bay Bridge. I have shared your disappointment with the staff as... More 

Erie, Pennsylvania
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 4 nights while in the Bay Area. This is a great location for the price, only a short drive across the bridge to SF. Walking distance to an awesome Mexican restaurant (Chevy's) and several other restaurants and stores nearby. The restaurant inside the hotel wasn't bad either. The front desk staff was very helpful in explaining... More 

Was this review helpful? Yes
Bruce B, General Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thank you Jonathan D for your 5 Star Review of the Hilton Garden Inn San Francisco/Oakland bay Bridge. I am glad you were able to enjoy 4 nights with us while visiting the sites of the Bay Area. I am also glad that the front office staff were helpful in explaining the BART system which makes it most easy to... More 

Chicago, Illinois
1 review
3 of 5 stars Reviewed 4 weeks ago

Today was our relatives from india's second day at hotel,they are in usa tour starting from SF,had bad experience on 2nd day morning in breakfast area,someone took away his fife's purse ,she put by her chair as no room on table,lost about 900$,a new camera,medications etc.filed a police report.they have to go on to next destination with tour group so... More 

Was this review helpful? Yes
Bruce B, General Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thank you dahya for your comments regarding your relatives experience while at the hotel. I am very sorry that they had a bad experience on their second day while in the breakfast area. I can't think of anything worse than traveling and having items turn up missing. I know it was very busy that morning in the breakfast and lobby... More 

gateshead
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here in late May for 6 nights, I picked this hotel as it was cheap(ish) and convenient (reasonably) for San Francisco, without paying SF prices. Good Points :) 1, Price, I paid about £145 per night which included full breakfast, late checkout and Wifi, I had a King room with a Bay view, one of the costlier rooms but... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Bruce B, General Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thank you John I for your very detail review of our property as well as sharing your experience here at the Hilton Garden Inn San Francisco/Oakland Bay Bridge while you stayed here for almost a week. You definitely capitalized on what we all feel is one of the best valued hotel in the Bay Area which gives you access to... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

I stay here often on business and it always delivers the best service. From the convienant location to the great price i wouldn't stay anywhere else. Breakfast is amazing, wifi a good speed, Hilton honor perks always the best.

Was this review helpful? Yes
Bruce B, General Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thank you EdwardHern for your 5 Star Review of the Hilton Garden Inn San Francisco/Oakland Bay Bridge. I find it Outstanding that we have been able to consistently deliver to you the best Service which you come to expect. I am so happy that you have found your place to stay while on business to the Bay Area. It sounds... More 

Phoenix, Arizona
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We had to dig a little bit, but this was a huge deal. The hotel did not come up in SF Expedia searches. We finally found this in an Oakland search. The only hassle is going across the bridge each day, but the price $125 vs $300-$500 in SF made up for that. We even had a delicious (not free)... More 

Was this review helpful? Yes
Miranda M, Assistant Front Office Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel location to be convenient and to your liking. It's very nice to hear that in comparison with hotels that are in San Francisco, we met and even exceeded your expectations. We look forward to welcoming you back to our hotel in... More 

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