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Hilton Garden Inn San Francisco/Oakland Bay Bridge

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1800 Powell Street, Emeryville, CA 94608 (Formerly Holiday Inn)
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Hilton Garden Inn San Francisco/Oakland Bay Bridge
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Hilton Garden Inn San Francisco/Oakland Bay Bridge
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730 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bangkok, Thailand
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The room was great and a bit small but there was no complaints. There was a coin laundry on G floor, pretty far from room area (last room before going out to parking). Free wifi was great as well. However, if you plan to visit San Francisco "city", this might not be the best choice as the journey across to... More 

Was this review helpful? Yes
Charles K, Front Office Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thank you for taking the time to write a great review about your stay. I hope that you had a chance to enjoy the wonderful view of the Bay while you were staying with us. I'm sorry to hear that you had issues getting around the area as our Hotel does offer a free shuttle service within a three mile... More 

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
1 of 5 stars Reviewed 6 days ago NEW via mobile

My family and I had stayed at the hotel whilst we visited the main attractions in San Francisco and the Bay area. The hotel is located off a busy road and is close to the highway. On the positive side that meant getting into San Francisco across the bridge was relatively easy and uncomplicated. However, the negative implications of the... More 

Was this review helpful? Yes 2
Modesto, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great people working here and wonderful help @ all time!! The check in desk went out of their way getting us into room, the room quality was excellent and clean. We definitely will stay here again and plan to return in near future due to great service to value.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Charles K, Front Office Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thank you for such a great 5 star review. I'm very pleased to hear you enjoyed the service that our staff provided during your arrival and it continued through out your stay. Our staff takes great pride in providing excellent customer service to all of our guests. Our rooms are very spacious and clean and we are pleased that you... More 

Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in this hotel for couple of nights from Apr 3rd until April 5th 2015. We stayed on the 11th floor and it had a great view of the San Francisco bay. Hotel staffs, specially front desk manager was very nice and friendly. Breakfast served in the morning was very nice with wide range of assorted bakery, food and drinks.... More 

Was this review helpful? Yes
Bruce B, General Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thank you Ajan S for your Great Review ! I am glad that you found our hotel to be a "Great Hotel !, Great Location!! with Great Service". I also agree with you that from our 11th floor we have such spectacular views of the San Francisco Bay which I am so happy you were able to enjoy. We have... More 

Roseville, United States
1 review
4 of 5 stars Reviewed 1 week ago

The room was very clean with no dust or dirt on any surface. Bay and SF view was great! Noisy neighbors coming in late are not the hotels fault. Sprinklers watered our car resulting in water spots--not cool. The service was warm and welcoming and room service prompt and friendly. I recommend this hotel and would stay again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Charles K, Front Office Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thank you for your kind comments on your most recent stay with us. We are glad that you found our rooms so super clean and dust and dirt free. We take pride in having a very clean and spotless hotel. I'm glad that we were able to share with you our World Class view of San Francisco and the Bay.... More 

Reno
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Although there were a few outstanding staff members, many of the front desk staff seem fairly indifferent and unfriendly. Not impolite, but almost like robots that didn't care if you registered or not.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Charles K, Front Office Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thank you for your comments, I will talk with the front desk staff and have them loosen up a little more. Most of the staff is new and still learning the process. We look forward to your needs in the future. More 

Largo, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

THe Hotel was satisfactory but I felt the price was a little high for the services provided. I have stayed at less expensive hotels with more to offer including complimentary breakfast. I guess for the San Francisco area the price was commensurate.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Charles K, Front Office Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

We thank you for your comments. I have shared with our staff. We look forward to serving your needs in the future. More 

Syracuse, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I stay at a lot of Hilton properties and would rate this one as very good to excellent. Service was very friendly, everything at the hotel and in my room was clean and in excellent working order. Location was handy to downtown San Francisco since you are only 1/2 mile from the bay bridge. Hotel breakfast was good and there... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Charles K, Front Office Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thank you for your comments. We a glad you enjoyed your stay and enjoyed the service you received. We look forward to serving your needs in the future when your in the Bay Area. More 

Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for business meetings in both San Francisco and Oakland/Berkeley. It's conveniently located just across the Bay Bridge from SF and near the waterfront. Pros: - convenient location; short drive to Berkeley and Oakland; just over the bridge into SF; - rooms clean and mostly updated; - quiet thermostatic AC; - restaurant/bar onsite; a few restaurant choices within short... More 

Was this review helpful? Yes
Charles K, Front Office Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

Thank you for your comments. We strive to make each guest stay a trouble free and relaxing stay. I have addressed your comments with our staff. I look forward to serving your needs in the future when your in the Bay area. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at your hotel from 4/09/15 to 4/13/15 and although JoAnn and Louie provided great customer service and had a friendly demeanor upon my arrival, several unfortunate incidents have overshadowed their excellence. 1). I don't think the $14.99 for breakfast is justified. 2). The lack of a shuttle service to and from the Oakland airport is a huge inconvenience.... More 

Was this review helpful? Yes 1
Charles K, Front Office Manager at Hilton Garden Inn San Francisco/Oakland Bay Bridge, responded to this review

I'm sorry that you had such a bad departure. I will look into this matter and get back with you once I have investigated this matter. We strive to make each guest stay a memorable one and will do my best to assist you in this matter. More 

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