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Courtyard by Marriott Oakland Emeryville

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5555 Shellmound Street, Emeryville, CA 94608
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Courtyard by Marriott Oakland Emeryville
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Courtyard by Marriott Oakland Emeryville
Courtyard by Marriott Oakland Emeryville
Courtyard by Marriott Oakland Emeryville
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258 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salt Lake City, Utah
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location of this hotel is great but the renovation process is inconvenient. The elevators were out of service for a few hours during our stay. The front desk staff isn't helpful or friendly, maybe because they're getting too many complaints?

Was this review helpful? Yes 2
Jeff G, General Manager at Courtyard by Marriott Oakland Emeryville, responded to this review

Thank you for choosing our hotel. On a recent weekend our elevators were out of service for a couple of hours, but it had nothing to do with the renovation of our guest rooms. There was a very quick power outage in our block, so quick that it did not trigger our emergency generator. The absence of power to the... More 

Sacra
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is under construction, the hotel staff was helpful and the room was great. Had a great view of the bay. The lobby area had been completely redone. Need to work on making sure the key card for parking work, unable on 2 occasion to get out of the parking lot. Over all Enjoyed my stay.

Was this review helpful? Yes 2
United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is in the perfect location in the bay area. Not IN San Francisco but just a few minutes away (just over the bridge). The hotel was undergoing renovations when I was there and the new room decor is updated & chic. DO NOT get a room on floors 2 or 3 as you mainly will just get a... More 

Was this review helpful? Yes 1
Jeff G, General Manager at Courtyard by Marriott Oakland Emeryville, responded to this review

Thank you for staying with us and for reminding readers of our excellent location relative to San Francisco. I am sorry to hear that associate you interacted with seemed inattentive, or not helpful in fulfilling requests. Getting the renovation underway may have distracted us a bit, but we are now back to our usual service training, to ensure all interactions... More 

Topeka, Kansas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were impressed with the staff and the quality product of this hotel. Stayed on a visit to UC Berkeley. Currently being renovated. Our room had just been renovated; it was nice. Staff very polite and accommodating. Enjoyed a drink in the bar; as well as breakfast in their Bistro. Will stay again.

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Kansas City, Missouri, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I come to this area for work regularly and have stayed in this hotel on a couple of visits. Friendly staff- Jerry is very nice. The lobby is updated, which give you high expectations for your room, but don't get too excited. Clean room, but man are they dated!!! They are renovating and that makes me hopeful. Construction usually goes... More 

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Southern California
Top Contributor
434 reviews 434 reviews
87 hotel reviews
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is in transition right now as they are remodeling we got to stay in one of the new rooms (10th floor) and it was very nice. The location is fantastic as there are restaurants and shopping right across he street and other in expensive venues with a very short drive or long walk. The one complaint i would... More 

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San Diego, California
1 review
3 of 5 stars Reviewed 4 weeks ago

I stayed at the Emeryville Courtyard one night in February and have stayed at this location previously. The facility and room were fine, no problems. However, the person checking us in had a bit of an attitude. I asked if I could have a quiet room on a higher floor. He gave me a look and in a not too... More 

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Jeff G, General Manager at Courtyard by Marriott Oakland Emeryville, responded to this review

Thanks for staying with us, and for the positive rankings on our cleanliness and the comfort of the bed. I apologize that your first interaction was with not warm and welcoming. We obviously have an associate who wasn’t living up to our standards that day. If you recall their name, or can clearly describe them, please call the hotel and... More 

Metromanila, Philippones
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Courtyard Marriott in Emeryville CA would have been a good choice hotel except for the terrifying experience I had on my first night when there was a fire alarm at 2:30 am. We all evacuated our rooms via the fire exits. I was alone in this hotel and just arrived from a long flight and you can just imagine my... More 

Was this review helpful? Yes 1
Jeff G, General Manager at Courtyard by Marriott Oakland Emeryville, responded to this review

I am so sorry that your stay was ruined by the fire alarm incident at 2:30am in the morning. Unfortunately, some inebriated guests decided to shoot of a chemical fire extinguisher in the guest hallway. The cloud that was discharged looked like smoke and set off the fire alarm. We have employees who patrol the floors at night, but on... More 

New Jersey
Top Contributor
82 reviews 82 reviews
31 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Well situated near the Bay Bridge and local stores and restaurants, this Courtyard had an internal AC/heating unit instead of those clunky, noisy through-the-wall units found in other Courtyards. The beds had a comfy memory foam mattress. We had a great view of the bridge and San Francisco. The chief downside: Having to pay $9 per night to park. There... More 

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Augusta, Georgia
Top Contributor
116 reviews 116 reviews
22 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed February 20, 2015

This Courtyard is located across the street from Bay Street Emeryville (shopping, dining and entertainment) and just down the street from IKEA. Rooms on the west side of the hotel offer great views of San Francisco and the North Bay. The west side of the hotel is also very close to I-580. From our tenth-floor room we could hear the... More 

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