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Fairfield Inn & Suites by Marriott Sacramento Elk Grove

2.5 of 5
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8058 Orchard Loop, Elk Grove, CA 95624
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Fairfield Inn & Suites by Marriott Sacramento Elk Grove
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Ranked #4 of 6 Hotels in Elk Grove
A recent review
4 of 5 stars Reviewed February 18, 2015
jrhdrafting Long Beach, California
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187 reviews from our community

Traveler rating
    91
    75
    16
    4
    1
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41
23
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103
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Long Beach, California
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 18, 2015

My wife and I are fairly regular Fairfield Inn & Suites consumers, so I am mainly comparing this location with other Fairfield Inn locations, and we were quite happy with our recent stay. The place was very clean and tidy, the staff was friendly and efficient, and the breakfast was, well, it was a complementary hotel breakfast, so we weren't... More 

Was this review helpful? Yes
calvine1, General Manager at Fairfield Inn & Suites by Marriott Sacramento Elk Grove, responded to this review

Dear Jrhdrafting, Thank you for sharing your experience at the Fairfield Inn & Suites Sacramento Elk Grove. As a Valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

West Yellowstone, Montana
Contributor
17 reviews 17 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 11, 2015 via mobile

I stayed on a friends and family rate and was very thankful. So thankful I was not going to say anything. But as a hotel manager myself it is hard for me to swallow poor training. You see we travel with a seizure dog. My husband has them in his sleep. The desk clerk demanded his documents and licence. When... More 

Was this review helpful? Yes
calvine1, General Manager at Fairfield Inn & Suites by Marriott Sacramento Elk Grove, responded to this review

Dear Montanamissoula, Thank you for taking the time to provide feedback on our stay. We were glad to see the room and was clean and the staff were friendly during your stay. We take all of the reviews we receive very seriously as they allow us identify areas that may benefit from additional attention. We have shared you comments with... More 

San Francisco, California
Contributor
15 reviews 15 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 13, 2015

Hotel overall was very clean and comfortable. Next to the freeway and to 2 gas stations that had car washes. Also next to the Texas Roadhouse restaurant which was very good but had long waits at night. Both our 2 queen beds were comfortable, but the pillow was just flat. For those back sleepers, you may need to double up... More 

Was this review helpful? Yes 1
calvine1, General Manager at Fairfield Inn & Suites by Marriott Sacramento Elk Grove, responded to this review

Dear PTO-Guy, Thank you so much for you kind comments in recognizing efficiency and cleanliness of the hotel and staff. We look forward to serving you again soon. we hope you have a wonder day. Sincerely, Pratik Patel General Manager More 

Top Contributor
137 reviews 137 reviews
40 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 30, 2014

Nicely decorated, solid breakfast, nice staff, and good location. Housed off the main street right near the highway, gas stations, and restaurants. Nice room with a good pillow top king bed (what i had anyhow). Would return.

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calvine1, Front Office Manager at Fairfield Inn & Suites by Marriott Sacramento Elk Grove, responded to this review

Dear ColbyButler, I would like to take this time to personally thank you for staying with us at the Fairfield Inn & Suite Sacramento Elk Grove and giving us such a nice review. We are very excited to hear that you enjoyed your stay, and that our hotel property and staff exceeded your expectations. We hope to see you again... More 

Sparks
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 23, 2014

The place was very clean an nice .They even were nice when i had to check in at 3 am most places will not let you do that with out giving you a hard time first . The person was very nice an friendly an helpful. I would stay there the next time i have to do work in that... More 

Was this review helpful? Yes
calvine1, General Manager at Fairfield Inn & Suites by Marriott Sacramento Elk Grove, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites Sacramento Elk Grove through the Guest Satisfaction Survey. As a high valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is... More 

Sacramento, California
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 21, 2014

The overall property isn't bad--clean and bright. But my big beef are the paper thin walls and the lack of customer service by the associate when I checked out. Because of a party next door to my room, I had to call the desk at 11:45 p.m. and let them know that it's way too late for revelers. Fortunately, the... More 

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calvine1, General Manager at Fairfield Inn & Suites by Marriott Sacramento Elk Grove, responded to this review

Dear Vic B, Thank you for taking the time to provide feedback on your stay. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. If you can please contact us so we can identify what room and help resolve the problem you had with you stay.... More 

Portland, Oregon
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 16, 2014

A nice hotel with indoor pool, lots of free amenities - they will charge you a pet fee of $100 per stay. Breakfast was as expected, the staff very friendly. The executive King rooms was really nice, we were upgraded as the standard King rooms are only on the freeway side of the hotel. As with most hotels of this... More 

Was this review helpful? Yes
calvine1, General Manager at Fairfield Inn & Suites by Marriott Sacramento Elk Grove, responded to this review

Dear valued Guest, Thank you for taking the time to provide feedback on your stay. We were glad to see the rooms were clean and the staff were friendly during your stay. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments... More 

Chino, California
Top Contributor
64 reviews 64 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 8, 2014

Everyone I met who worked there was extremely nice. They are almost finished remodeling (didn't see or hear any of it). I had a room with a corner, big jet tub. It was lovely, but you can hear the next door neighbors tub when they are using it, as they can hear mine. Breakfast had a good selection of healthy... More 

Was this review helpful? Yes
calvine1, General Manager at Fairfield Inn & Suites by Marriott Sacramento Elk Grove, responded to this review

Dear Debbie, Thank you for choosing to stay with us again and giving us such a wonderful review. We look forward to seeing you again soon. Please give us a call when ever you are travelling this way so we can get you the same room as we did last time. Sincerely, Pratik Patel General Manager More 

Portland, Oregon
1 review
5 of 5 stars Reviewed September 6, 2014

Excellent place to stay when in the area. You can't beat their beds and pillows. The rooms all have a small refrigerator, microwave, and coffee pot. The indoor pool didn't smell like chlorine, and there is a nice breakfast area with a fireplace a big screen TV. They allowed us to use the area for a small family gathering on... More 

Was this review helpful? Yes
calvine1, General Manager at Fairfield Inn & Suites by Marriott Sacramento Elk Grove, responded to this review

Dear valued guest, I would like to take this time to personally thank you for staying with us at the Fairfield Inn & Suite Sacramento Elk Grove and giving us such a nice review. We know that you have many choices when traveling and your business is very appreciated. We are very excited to hear that you enjoyed your stay,... More 

Northern California
2 reviews
2 of 5 stars Reviewed August 27, 2014

Not happy with my experience with this hotel. Tried to connect to the internet and could not get online. Called customer service could not get through due to high call volume and was prompted to leave my name and phone number. The bed was very soft, lumpy and broken down. The television had only a few channels. The electrical outlets... More 

Was this review helpful? Yes
calvine1, General Manager at Fairfield Inn & Suites by Marriott Sacramento Elk Grove, responded to this review

Dear Ms. Melmur, Thank you for taking the time to complete our Trip Advisor Survey and sharing your experience with the Fairfield Inn & Suites Sacramento Elk Grove. You indicated in your response that Service was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Please do... More 

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