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Extended Stay America - Sacramento - Elk Grove

2.0 of 5
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2201 Long Port Court, Elk Grove, CA 95758
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Extended Stay America - Sacramento - Elk Grove
Best prices for: 1 room 1 guest
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Ranked #6 of 6 Hotels in Elk Grove
A recent review
5 of 5 stars Reviewed June 5, 2014
Carole N Ventura
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79 reviews from our community

Traveler rating
    35
    14
    7
    10
    13
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15
9
6
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Sacramento - Elk Grove
See the most recent reviews
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 12, 2014 via mobile

I was initially hesitant to book this reservation because of the saying you get what you pay for, however, being the location it was in I thought maybe I was getting a deal. WRONG! I walked in with my daughter and the smell of smoke and bad breath overtook me. Being how late it was and already prepaid i still... More 

Was this review helpful? Yes 2
Ventura
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 5, 2014

To let you know I stayed at the Extended Stay in Elk Grove CA. This is a great hotel for those of us who need to watch our budgets. My room was clean, comfortable, air conditioning worked great, a flat screen tv with a very good selection , and right off the five freeway. There are several places to get... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that your stay was comfortable and we provided you with a fresh, clean room. As well, I am glad that you enjoyed all of the amenities our hotel had to offer during your stay. The staff and I would like to thank you again for posting... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 2, 2014 via mobile

Booked into this hotel for a night stay. They put me in a room on the 3rd floor. Got to my room turned on the AC and it didnt blow very cold. I left the room to goto the store and came back 20 minutes later and the whole hallway to get to my room smelled like marijuana. Called the... More 

Was this review helpful? Yes 2
Reno, Nevada
1 review
5 of 5 stars Reviewed March 25, 2014

Hotel manager Prasad and his staff made us feel at home, explained housekeeping policies at ESA, and were very helpful in guiding us to fun destinations and restaurants in and around Elk Grove. Not happy to read other reviews regarding hotel being used as low cost permanent housing for meth labs and drug dealers. I hope hotel managers and corporate... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Charlie - The staff and I read your review, and would like to thank you for sharing your comments with us. I truly appreciate your feedback regarding the service provided by our team. Your suggestions for improvement are also greatly appreciated. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future. More 

Elk Grove, California
Contributor
20 reviews 20 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 23, 2014

This use to be a great hotel with low prices but now people are moving in and using it as low income housing. The hotel is even beginning to get an element of drug dealing and meth addicts setting up shop. Customers will find people hanging out in the parking lot, unlocked side doors because smokers hold the doors open... More 

Was this review helpful? Yes 3

Travelers are raving about these Elk Grove hotels

Irvine, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 13, 2014

Never returning, I woke up to get breakfast and there is only 4 muffins 4 fruits 4 breakfast bars, as I'm grabbing a cup of coffee, the manager Prasad is watching me like a hawk, I felt super uncomfortable, later in the day I asked for a late check out front desk told me I can only have a 30... More 

Was this review helpful? Yes 2
Manager_11525, Owner at Extended Stay America - Sacramento - Elk Grove, responded to this review

Sarah - Thank you for your recent review of your stay. I am very sorry that our grab-and-go breakfast was not stocked properly and that you we were unable to extend a late check-out. Please know, I am working with the staff to ensure that our inventory policy is being followed better moving forward and to review our late check-out... More 

Elk Grove, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 5, 2014

Me and my boyfriend are staying here overnight tonight. I go to use the bathroom #1 and it clogs. Wasn't even a #2 or #3.. normally it wouldn't be an issue. I do what anyone would do and call down to the front desk. At best I'm assuming someone will come up and plunger it for me. At worst I'm... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the plumbing and the responsiveness of the staff is truly regrettable; we are very sorry for your experience. I have already addressed the staff in response to your feedback. Thank you very much for bringing this to our attention. Please... More 

Salt Lake City, Utah
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 30, 2013

We chose this hotel because of the price and location. The king-sized bed was extremely firm and the paper-thin mattress cover was queen sized. We simply needed a place to sleep (didn't use the kitchen at all), but the uncomfortable bed had me tossing and turning all night. The "free breakfast" listed on-line was a "grab & go" with 2... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for your uncomfortable stay . In response to your feedback, I am checking all beds and padding cover to ensure they are same size as mattress and breakfast items are restocked as needed. Thank you very much for bringing this to our attention. Please contact me, at seg@extendedstay.com,... More 

Oxnard, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 20, 2013

This is a hotel brand I will never return to because of the bad experience. This was the worst value for my $-motel 6 is an upgrade! It supposedly includes breakfast, and does not specify online but it's "grab and go" and there were 4 apples, 1 muffin and 3 oatmeal bars in the bin to choose from- at 6:30... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your experience staying at our hotel wasn't pleasant. As this hotel’s manager, I can assure you that I will look into the problem mentioned to ensure your experience is not repeated. Our free grab-and-go breakfast is a fairly new program that we are still tweaking... More 

Great Neck, New York
Top Contributor
187 reviews 187 reviews
166 hotel reviews
322 helpful votes 322 helpful votes
4 of 5 stars Reviewed November 5, 2013

This ESA is in great shape--newly renovated, clean, well equipped, and conveniently located with the 5 and 99 highways nearby and a Starbucks right around the corner. Check-in staff was good but they did tell me they didn't have any nonsmoking rooms for me because I had booked on Priceline, which is unacceptable. When I refused to take a smoking... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know that you found your room and our hotel overall to be fresh as well as clean . As well, I am glad that you enjoyed our hotel's location and our grab-and-go breakfast. Thank you again for posting your review. I do... More 

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