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All 6 Elk Grove hotels

Extended Stay America - Sacramento - Elk Grove

2.0 of 5 Hotel   |   2201 Long Port Court, Elk Grove, CA 95758
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Extended Stay America - Sacramento - Elk Grove
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Ranked #6 of 6 hotels in Elk Grove
A recent review
5 of 5 stars Reviewed October 23, 2013
Paris011937 Portland, Oregon
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66 people have reviewed this hotel

Traveler rating
    31
    13
    4
    7
    11
See reviews for
9
8
5
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Sacramento - Elk Grove
See the most recent reviews
Portland, Oregon
1 review
5 of 5 stars Reviewed October 23, 2013 via mobile

Driving from Portland to Southern California is a long drive I stop at this hotel the prices were very affordable Sofia was assisting me, with awesome service. The room upstairs was outdated but you get what you pay for.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for taking the time to write a review of your stay. I am proud of our team for providing you with great customer service, with a clean and affordable room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More

Sacramento, California
1 review
5 of 5 stars Reviewed October 22, 2013 via mobile

I'm staying at this hotel for 3 months sofia and cesetely have been amzaing here tgey have made it feel like I was riggt at home everything is near by but the staff is always there for you, with out the staff this hotel wouldnt be awesome

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your clean, fresh room and that our staff members were helpful, taking care of our needs. The staff and I would love to provide you with another comfortable stay in the future. More

elk grove, California
1 review
5 of 5 stars Reviewed October 21, 2013 via mobile

i recently stayed at the extended stay in elk grove and although the hallways smelled like cigarettes and marijuana the staff was amazing especially Sofia which is who i love to go to for the towels and toiletries that i need and she has great manners and she always on the job and quick to respond to things i need... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Crystal - Thank you for your recent review of your stay. I am sorry to hear that the hallways smelled like smoke. In response to your feedback, I will make sure the hallways are diffused and the windows are open. I really appreciate you bringing this to our attention. I'm glad to hear that our employee provided great guest experience... More

Los Angeles, California
1 review
5 of 5 stars Reviewed October 13, 2013

i stayed at extended stay america and when i came in i immediately was greated by Sofia she was very professional and had a great smile. i was tired and she made my check in process very fast and efficent. she upgraded me to the first floor and the room nice.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that that your room was fresh and clean and that our staff provided you with such great service, especially Sofia. I will be sure to share your kind thoughts with her and the entire team. Thank you again for posting your review.... More

Sacramento, California
1 review
4 of 5 stars Reviewed September 27, 2013

I stayed here for 5 weeks on a work assignment. overall the experience was pleasant. The manager and staff are very friendly and helpful. there were some minor gliches ie hallway next to the elevator smelling like smoke/less than new carpeting. Overall I had a pleasant stay; the grounds were very quiet at night and I slept well. housekeeping was... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

I appreciate you taking the time to write such a great review. We appreciate you letting us know about the smoke smell by the elevator and the carpet issue. We will be resolving these issues right away. We are happy to read that we provided you with courteous customer service, a quiet location and timely housekeeping. The staff and I... More

1 review
1 of 5 stars Reviewed September 21, 2013 via mobile

I stayed at this hotel with my family for one night. I wanted to check out immediately after lying down for an hour. When I first walked in the doors I was greeted by a nice young woman. I couldn't tell you her name to save my life. After some hiccups due to a very understood policy I went to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed that your stay wasn't comfortable. Please accept my apology. To ensure that a situation like yours doesn't happen again, My team is making sure that all requested by guest are honored subject to availability. We will also ensure that inspections of guest rooms are taken... More

Bakersfield, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 10, 2013

While the staff were great and the grounds pleasant, the hallway and room carpet and furniture were stained and smelled like smoke. I was assured that renovations are planned for this fall but they are way overdue. In the laundry most of the machines had a paper that said "out of order". I was clear at checkin that I was... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for your recent review of your stay. I am pleased to read that our staff provided great customer service during your stay; however, I am so sorry to hear that our hotel did not meet your expectations for cleanliness. As this hotel’s manager, I can assure you that I have began inspecting every room and hallway before check-in.... More

Elk Grove, California
1 review
4 of 5 stars Reviewed August 22, 2013

I along with my wife are staying in this hotel since a month now. I opted for this hotel since it is very close to my work place. The location is pretty good. About the hotel, the room came with a kitchen with good basic appliances and is spacious enough for us. The front desk people are very friendly and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Abhay - Thank you for taking the time to write a review of your stay. I am sorry that the internet speed was slow and the refrigerator in your room wasn't working well; however, I am glad that our staff was able to rectify both issues for you in a timely manner. As well, I am happy to read that... More

Vallejo, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 9, 2013

On the bright side, the room was relatively clean and quiet. On the downside, the whole facility is tired and in need of renovation. Towels are old, carpets stained. I didn't pay a lot for this room and that's exactly what I got in return. Oh, and the free breakfast consisted of packets of oatmeal, pre-packaged cupcakes, or Quaker nutrition... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Jay - I appreciate you taking the time to write such a great review. I'm so pleased to hear that the staff was pleasant to you during your visit to our hotel and that your clean, quiet room. Still, I am sorry for the level dirty towels. I am working with our housekeeping staff to revamp our cleaning procedures to... More

Sacramento, California
1 review
4 of 5 stars Reviewed June 9, 2013

I've stayed here twice, and I pretty much fully enjoyed my stay both times. Sofia helped me check in and was very friendly and helpful! When I walked into my room, it was nice and cool and comfortable. I was incredibly surprised to find that there was a kitchen, complete appliances and even dishes, pots and silverware. The only thing... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Brittany - I appreciate you taking the time to write such a awesome review. I'm so pleased to hear that Sofia was a great help to you, as well as the rest of our staff. As well, I am glad that you enjoyed having a fully equipped kitchen in your room. Thank you for choosing Extended Stay Hotels. We hope... More

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Additional Information about Extended Stay America - Sacramento - Elk Grove

Also Known As:
Extended Stay Elk Grove
Elk Grove Extended Stay
Extended Stayamerica Sacramento
Address: 2201 Long Port Court, Elk Grove, CA 95758
Phone Number:
Location: United States > California > Elk Grove
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 6 hotels in Elk Grove
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Sacramento - Elk Grove 2*
Reservation Options:
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