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All 6 Elk Grove hotels

Extended Stay America - Sacramento - Elk Grove

2.0 of 5 Hotel   |   2201 Long Port Court, Elk Grove, CA 95758
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Ranked #6 of 6 Hotels in Elk Grove
A recent review
3 of 5 stars Reviewed December 30, 2013
SouthernSister1 Salt Lake City, Utah
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75 reviews from our community

Traveler rating
    34
    14
    7
    8
    12
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13
9
6
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Sacramento - Elk Grove
See the most recent reviews
Elk Grove, California
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 23, 2014

This use to be a great hotel with low prices but now people are moving in and using it as low income housing. The hotel is even beginning to get an element of drug dealing and meth addicts setting up shop. Customers will find people hanging out in the parking lot, unlocked side doors because smokers hold the doors open... More 

Was this review helpful? Yes 3
Irvine, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 13, 2014 via mobile

Never returning, I woke up to get breakfast and there is only 4 muffins 4 fruits 4 breakfast bars, as I'm grabbing a cup of coffee, the manager Prasad is watching me like a hawk, I felt super uncomfortable, later in the day I asked for a late check out front desk told me I can only have a 30... More 

Was this review helpful? Yes 2
Manager_11525, Owner at Extended Stay America - Sacramento - Elk Grove, responded to this review

Sarah - Thank you for your recent review of your stay. I am very sorry that our grab-and-go breakfast was not stocked properly and that you we were unable to extend a late check-out. Please know, I am working with the staff to ensure that our inventory policy is being followed better moving forward and to review our late check-out... More 

Elk Grove, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 5, 2014 via mobile

Me and my boyfriend are staying here overnight tonight. I go to use the bathroom #1 and it clogs. Wasn't even a #2 or #3.. normally it wouldn't be an issue. I do what anyone would do and call down to the front desk. At best I'm assuming someone will come up and plunger it for me. At worst I'm... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the plumbing and the responsiveness of the staff is truly regrettable; we are very sorry for your experience. I have already addressed the staff in response to your feedback. Thank you very much for bringing this to our attention. Please... More 

Salt Lake City, Utah
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 30, 2013

We chose this hotel because of the price and location. The king-sized bed was extremely firm and the paper-thin mattress cover was queen sized. We simply needed a place to sleep (didn't use the kitchen at all), but the uncomfortable bed had me tossing and turning all night. The "free breakfast" listed on-line was a "grab & go" with 2... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for your uncomfortable stay . In response to your feedback, I am checking all beds and padding cover to ensure they are same size as mattress and breakfast items are restocked as needed. Thank you very much for bringing this to our attention. Please contact me, at seg@extendedstay.com,... More 

Oxnard, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 20, 2013

This is a hotel brand I will never return to because of the bad experience. This was the worst value for my $-motel 6 is an upgrade! It supposedly includes breakfast, and does not specify online but it's "grab and go" and there were 4 apples, 1 muffin and 3 oatmeal bars in the bin to choose from- at 6:30... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your experience staying at our hotel wasn't pleasant. As this hotel’s manager, I can assure you that I will look into the problem mentioned to ensure your experience is not repeated. Our free grab-and-go breakfast is a fairly new program that we are still tweaking... More 

Great Neck, New York
Top Contributor
176 reviews 176 reviews
155 hotel reviews
313 helpful votes 313 helpful votes
4 of 5 stars Reviewed November 5, 2013

This ESA is in great shape--newly renovated, clean, well equipped, and conveniently located with the 5 and 99 highways nearby and a Starbucks right around the corner. Check-in staff was good but they did tell me they didn't have any nonsmoking rooms for me because I had booked on Priceline, which is unacceptable. When I refused to take a smoking... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know that you found your room and our hotel overall to be fresh as well as clean . As well, I am glad that you enjoyed our hotel's location and our grab-and-go breakfast. Thank you again for posting your review. I do... More 

Tampa, Florida
1 review
5 of 5 stars Reviewed October 28, 2013

The staff is top notch! always happy and heapful. they take a lot of care to make sure that your stay is as comfortable as the newly remodeled rooms throughout the property! the parking is very convenient and well lighted. the price is well worth the upgraded rooms!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

I appreciate you taking the time to write such an awesome review. I am glad to read that you were pleased with your stay and the staff, we try to meet all of our guests needs. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed October 25, 2013 via mobile

I've stayed at extended stay America Elk Grove many times for business and family. When I'm in the area I like to stay at this hotel. Sofia is great she is always helping me with what ever I need, and greets us always with a smile.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that you love to stay with us and we enjoy seeing you. We appreciate you choosing our hotel. I am proud to hear that Sofia provided you with excellent customer service. Thank you again for sharing your experience with us. We would love to see you... More 

elk grove
1 review
5 of 5 stars Reviewed October 24, 2013

I have been staying at the Extended stay while working on a business expansion into the Sacramento area. I am very pleased with my experience. It is clean and well stocked with everything you need to get by and live like at home. The staff is GREAT. Sophia and Destiny have especially been helpful in making sure I have everything... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding your experience staying with us and our staff provided you with great customer service, fresh and clean room. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the... More 

Portland, Oregon
1 review
5 of 5 stars Reviewed October 23, 2013 via mobile

Driving from Portland to Southern California is a long drive I stop at this hotel the prices were very affordable Sofia was assisting me, with awesome service. The room upstairs was outdated but you get what you pay for.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for taking the time to write a review of your stay. I am proud of our team for providing you with great customer service, with a clean and affordable room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

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Additional Information about Extended Stay America - Sacramento - Elk Grove

Address: 2201 Long Port Court, Elk Grove, CA 95758
Phone Number:
Location: United States > California > Elk Grove
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Sacramento - Elk Grove 2*
Number of rooms: 92
Reservation Options:
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Also Known As:
Extended Stay Elk Grove
Elk Grove Extended Stay
Extended Stayamerica Sacramento

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